Nicole Robinson

Kate Letheren, Nicole Robinson

Humans and robots are increasingly working in personal and professional settings. In workplace settings, humans and robots may work together as colleagues, potentially leading to social expectations, or violation thereof. Extant research has primarily sought to understand social interactions and expectations in personal rather than professional settings, and none of these studies have examined negative outcomes arising from violations of social expectations. This paper reports the results of a 2x3 online experiment that used a unique first-person perspective video to immerse participants in a collaborative workplace setting. The results are nuanced and reveal that while robots are expected to act in accordance with social expectations despite human behavior, there are benefits for robots perceived as being the bigger person in the face of human rudeness. Theoretical and practical implications are provided which discuss the import of these findings for the design of social robots.

Pieter Wolfert, Nicole Robinson, Tony Belpaeme

Embodied conversational agents (ECA) are often designed to produce nonverbal behavior to complement or enhance their verbal communication. One such form of nonverbal behavior is co-speech gesturing, which involves movements that the agent makes with its arms and hands that are paired with verbal communication. Co-speech gestures for ECAs can be created using different generation methods, divided into rule-based and data-driven processes, with the latter gaining traction because of the increasing interest from the applied machine learning community. However, reports on gesture generation methods use a variety of evaluation measures, which hinders comparison. To address this, we present a systematic review on co-speech gesture generation methods for iconic, metaphoric, deictic, and beat gestures, including reported evaluation methods. We review 22 studies that have an ECA with a human-like upper body that uses co-speech gesturing in social human-agent interaction. This includes studies that use human participants to evaluate performance. We found most studies use a within-subject design and rely on a form of subjective evaluation, but without a systematic approach. We argue that the field requires more rigorous and uniform tools for co-speech gesture evaluation, and formulate recommendations for empirical evaluation, including standardized phrases and example scenarios to help systematically test generative models across studies. Furthermore, we also propose a checklist that can be used to report relevant information for the evaluation of generative models, as well as to evaluate co-speech gesture use.