Megh Thakkar

Léo Boisvert, Megh Thakkar, Maxime Gasse et al.

The ability of large language models (LLMs) to mimic human-like intelligence has led to a surge in LLM-based autonomous agents. Though recent LLMs seem capable of planning and reasoning given user instructions, their effectiveness in applying these capabilities for autonomous task solving remains underexplored. This is especially true in enterprise settings, where automated agents hold the promise of a high impact. To fill this gap, we propose WorkArena++, a novel benchmark consisting of 682 tasks corresponding to realistic workflows routinely performed by knowledge workers. WorkArena++ is designed to evaluate the planning, problem-solving, logical/arithmetic reasoning, retrieval, and contextual understanding abilities of web agents. Our empirical studies across state-of-the-art LLMs and vision-language models (VLMs), as well as human workers, reveal several challenges for such models to serve as useful assistants in the workplace. In addition to the benchmark, we provide a mechanism to effortlessly generate thousands of ground-truth observation/action traces, which can be used for fine-tuning existing models. Overall, we expect this work to serve as a useful resource to help the community progress toward capable autonomous agents. The benchmark can be found at https://github.com/ServiceNow/WorkArena.

Dheeraj Vattikonda, Santhoshi Ravichandran, Emiliano Penaloza et al. · mila

LLM-based web agents have recently made significant progress, but much of it has occurred in closed-source systems, widening the gap with open-source alternatives. Progress has been held back by two key challenges: first, a narrow focus on single-step tasks that overlooks the complexity of multi-step web interactions; and second, the high compute costs required to post-train LLM-based web agents. To address this, we present the first statistically grounded study on compute allocation for LLM web-agent post-training. Our approach uses a two-stage pipeline, training a Llama 3.1 8B student to imitate a Llama 3.3 70B teacher via supervised fine-tuning (SFT), followed by on-policy reinforcement learning. We find this process highly sensitive to hyperparameter choices, making exhaustive sweeps impractical. To spare others from expensive trial-and-error, we sample 1,370 configurations and use bootstrapping to estimate effective hyperparameters. Our results show that combining SFT with on-policy RL consistently outperforms either approach alone on both WorkArena and MiniWob++. Further, this strategy requires only 55% of the compute to match the peak performance of pure SFT on MiniWob++, effectively pushing the compute-performance Pareto frontier, and is the only strategy that can close the gap with closed-source models.

Alexandre Drouin, Maxime Gasse, Massimo Caccia et al.

We study the use of large language model-based agents for interacting with software via web browsers. Unlike prior work, we focus on measuring the agents' ability to perform tasks that span the typical daily work of knowledge workers utilizing enterprise software systems. To this end, we propose WorkArena, a remote-hosted benchmark of 33 tasks based on the widely-used ServiceNow platform. We also introduce BrowserGym, an environment for the design and evaluation of such agents, offering a rich set of actions as well as multimodal observations. Our empirical evaluation reveals that while current agents show promise on WorkArena, there remains a considerable gap towards achieving full task automation. Notably, our analysis uncovers a significant performance disparity between open and closed-source LLMs, highlighting a critical area for future exploration and development in the field.

Thibault Le Sellier De Chezelles, Maxime Gasse, Alexandre Drouin et al. · mila

The BrowserGym ecosystem addresses the growing need for efficient evaluation and benchmarking of web agents, particularly those leveraging automation and Large Language Models (LLMs). Many existing benchmarks suffer from fragmentation and inconsistent evaluation methodologies, making it challenging to achieve reliable comparisons and reproducible results. In an earlier work, Drouin et al. (2024) introduced BrowserGym which aims to solve this by providing a unified, gym-like environment with well-defined observation and action spaces, facilitating standardized evaluation across diverse benchmarks. We propose an extended BrowserGym-based ecosystem for web agent research, which unifies existing benchmarks from the literature and includes AgentLab, a complementary framework that aids in agent creation, testing, and analysis. Our proposed ecosystem offers flexibility for integrating new benchmarks while ensuring consistent evaluation and comprehensive experiment management. As a supporting evidence, we conduct the first large-scale, multi-benchmark web agent experiment and compare the performance of 6 state-of-the-art LLMs across 6 popular web agent benchmarks made available in BrowserGym. Among other findings, our results highlight a large discrepancy between OpenAI and Anthropic's latests models, with Claude-3.5-Sonnet leading the way on almost all benchmarks, except on vision-related tasks where GPT-4o is superior. Despite these advancements, our results emphasize that building robust and efficient web agents remains a significant challenge, due to the inherent complexity of real-world web environments and the limitations of current models.

Imene Kerboua, Sahar Omidi Shayegan, Megh Thakkar et al. · mila

Web agents powered by large language models (LLMs) must process lengthy web page observations to complete user goals; these pages often exceed tens of thousands of tokens. This saturates context limits and increases computational cost processing; moreover, processing full pages exposes agents to security risks such as prompt injection. Existing pruning strategies either discard relevant content or retain irrelevant context, leading to suboptimal action prediction. We introduce FocusAgent, a simple yet effective approach that leverages a lightweight LLM retriever to extract the most relevant lines from accessibility tree (AxTree) observations, guided by task goals. By pruning noisy and irrelevant content, FocusAgent enables efficient reasoning while reducing vulnerability to injection attacks. Experiments on WorkArena and WebArena benchmarks show that FocusAgent matches the performance of strong baselines, while reducing observation size by over 50%. Furthermore, a variant of FocusAgent significantly reduces the success rate of prompt-injection attacks, including banner and pop-up attacks, while maintaining task success performance in attack-free settings. Our results highlight that targeted LLM-based retrieval is a practical and robust strategy for building web agents that are efficient, effective, and secure.

Imene Kerboua, Sahar Omidi Shayegan, Megh Thakkar et al. · mila

While large language models have demonstrated impressive capabilities in web navigation tasks, the extensive context of web pages, often represented as DOM or Accessibility Tree (AxTree) structures, frequently exceeds model context limits. Current approaches like bottom-up truncation or embedding-based retrieval lose critical information about page state and action history. This is particularly problematic for adaptive planning in web agents, where understanding the current state is essential for determining future actions. We hypothesize that embedding models lack sufficient capacity to capture plan-relevant information, especially when retrieving content that supports future action prediction. This raises a fundamental question: how can retrieval methods be optimized for adaptive planning in web navigation tasks? In response, we introduce \textit{LineRetriever}, a novel approach that leverages a language model to identify and retrieve observation lines most relevant to future navigation steps. Unlike traditional retrieval methods that focus solely on semantic similarity, \textit{LineRetriever} explicitly considers the planning horizon, prioritizing elements that contribute to action prediction. Our experiments demonstrate that \textit{LineRetriever} can reduce the size of the observation at each step for the web agent while maintaining consistent performance within the context limitations.