Ghanshyam Verma

Ghanshyam Verma, Shovon Sengupta, Simon Simanta et al.

Personalized recommender systems play a crucial role in direct marketing, particularly in financial services, where delivering relevant content can enhance customer engagement and promote informed decision-making. This study explores interpretable knowledge graph (KG)-based recommender systems by proposing two distinct approaches for personalized article recommendations within a multinational financial services firm. The first approach leverages Reinforcement Learning (RL) to traverse a KG constructed from both structured (tabular) and unstructured (textual) data, enabling interpretability through Path Directed Reasoning (PDR). The second approach employs the XGBoost algorithm, with post-hoc explainability techniques such as SHAP and ELI5 to enhance transparency. By integrating machine learning with automatically generated KGs, our methods not only improve recommendation accuracy but also provide interpretable insights, facilitating more informed decision-making in customer relationship management.

Yihan Li, Xiyuan Fu, Ghanshyam Verma et al.

Hallucination remains one of the key obstacles to the reliable deployment of large language models (LLMs), particularly in real-world applications. Among various mitigation strategies, Retrieval-Augmented Generation (RAG) and reasoning enhancement have emerged as two of the most effective and widely adopted approaches, marking a shift from merely suppressing hallucinations to balancing creativity and reliability. However, their synergistic potential and underlying mechanisms for hallucination mitigation have not yet been systematically examined. This survey adopts an application-oriented perspective of capability enhancement to analyze how RAG, reasoning enhancement, and their integration in Agentic Systems mitigate hallucinations. We propose a taxonomy distinguishing knowledge-based and logic-based hallucinations, systematically examine how RAG and reasoning address each, and present a unified framework supported by real-world applications, evaluations, and benchmarks.