Paul Buitelaar

Ghanshyam Verma, Shovon Sengupta, Simon Simanta et al.

Personalized recommender systems play a crucial role in direct marketing, particularly in financial services, where delivering relevant content can enhance customer engagement and promote informed decision-making. This study explores interpretable knowledge graph (KG)-based recommender systems by proposing two distinct approaches for personalized article recommendations within a multinational financial services firm. The first approach leverages Reinforcement Learning (RL) to traverse a KG constructed from both structured (tabular) and unstructured (textual) data, enabling interpretability through Path Directed Reasoning (PDR). The second approach employs the XGBoost algorithm, with post-hoc explainability techniques such as SHAP and ELI5 to enhance transparency. By integrating machine learning with automatically generated KGs, our methods not only improve recommendation accuracy but also provide interpretable insights, facilitating more informed decision-making in customer relationship management.

Gaurav Negi, MA Waskow, John McCrae et al.

Fine-grained opinion analysis of text provides a detailed understanding of expressed sentiments, including the addressed entity. Although this level of detail is sound, it requires considerable human effort and substantial cost to annotate opinions in datasets for training models, especially across diverse domains and real-world applications. We explore the feasibility of LLMs as automatic annotators for fine-grained opinion analysis, addressing the shortage of domain-specific labelled datasets. In this work, we use a declarative annotation pipeline. This approach reduces the variability of manual prompt engineering when using LLMs to identify fine-grained opinion spans in text. We also present a novel methodology for an LLM to adjudicate multiple labels and produce final annotations. After trialling the pipeline with models of different sizes for the Aspect Sentiment Triplet Extraction (ASTE) and Aspect-Category-Opinion-Sentiment (ACOS) analysis tasks, we show that LLMs can serve as automatic annotators and adjudicators, achieving high Inter-Annotator Agreement across individual LLM-based annotators. This reduces the cost and human effort needed to create these fine-grained opinion-annotated datasets.

Gaurav Negi, Paul Buitelaar

While sentiment analysis is the staple of financial NLP, capturing the nuances of 'why' behind that sentiment remains a challenge. There have been attempts to address this by analysing investor emotions alongside sentiment; however, this does not provide the additional granularity required to understand the target of the emotion/sentiment. We address this by augmenting the StockEmotions dataset with semantically structured opinion graphs, which provide granular semantic depth to the existing sentiment and emotion labels. Using a declarative LLM pipeline, we augment the StockEmotions dataset with opinion graphs for each sentence, derived from 10,000 comments collected from StockTwits. In addition, we study the effect of introducing opinion semantics on baseline classifiers using Graph Neural Networks (GNNs). Our analysis demonstrates that incorporating opinion semantics improves classification performance across different emotional spectrums

Gaurav Negi, Rajdeep Sarkar, Omnia Zayed et al.

Aspect-Based Sentiment Analysis (ABSA) aims to identify terms or multiword expressions (MWEs) on which sentiments are expressed and the sentiment polarities associated with them. The development of supervised models has been at the forefront of research in this area. However, training these models requires the availability of manually annotated datasets which is both expensive and time-consuming. Furthermore, the available annotated datasets are tailored to a specific domain, language, and text type. In this work, we address this notable challenge in current state-of-the-art ABSA research. We propose a hybrid approach for Aspect Based Sentiment Analysis using transfer learning. The approach focuses on generating weakly-supervised annotations by exploiting the strengths of both large language models (LLM) and traditional syntactic dependencies. We utilise syntactic dependency structures of sentences to complement the annotations generated by LLMs, as they may overlook domain-specific aspect terms. Extensive experimentation on multiple datasets is performed to demonstrate the efficacy of our hybrid method for the tasks of aspect term extraction and aspect sentiment classification. Keywords: Aspect Based Sentiment Analysis, Syntactic Parsing, large language model (LLM)

Dhairya Dalal, Marco Valentino, André Freitas et al.

While Large Language Models (LLMs) have found success in real-world applications, their underlying explanatory process is still poorly understood. This paper proposes IBE-Eval, a framework inspired by philosophical accounts on Inference to the Best Explanation (IBE) to advance the interpretation and evaluation of LLMs' explanations. IBE-Eval estimates the plausibility of natural language explanations through a combination of explicit logical and linguistic features including: consistency, parsimony, coherence, and uncertainty. Extensive experiments are conducted on Causal Question Answering (CQA), where \textit{IBE-Eval} is tasked to select the most plausible causal explanation amongst competing ones generated by LLMs (i.e., GPT 3.5 and Llama 2). The experiments reveal that IBE-Eval can successfully identify the best explanation with up to 77\% accuracy ($\approx 27\%$ above random), improving upon a GPT 3.5-as-a-Judge baseline ($\approx+17\%$) while being intrinsically more efficient and interpretable. Additional analyses suggest that, despite model-specific variances, LLM-generated explanations tend to conform to IBE criteria and that IBE-Eval is significantly correlated with human judgment, opening up opportunities for future development of automated explanation verification tools.

Gaurav Negi, Dhairya Dalal, Omnia Zayed et al.

This paper introduces the Unified Opinion Concepts (UOC) ontology to integrate opinions within their semantic context. The UOC ontology bridges the gap between the semantic representation of opinion across different formulations. It is a unified conceptualisation based on the facets of opinions studied extensively in NLP and semantic structures described through symbolic descriptions. We further propose the Unified Opinion Concept Extraction (UOCE) task of extracting opinions from the text with enhanced expressivity. Additionally, we provide a manually extended and re-annotated evaluation dataset for this task and tailored evaluation metrics to assess the adherence of extracted opinions to UOC semantics. Finally, we establish baseline performance for the UOCE task using state-of-the-art generative models.

Yihan Li, Xiyuan Fu, Ghanshyam Verma et al.

Hallucination remains one of the key obstacles to the reliable deployment of large language models (LLMs), particularly in real-world applications. Among various mitigation strategies, Retrieval-Augmented Generation (RAG) and reasoning enhancement have emerged as two of the most effective and widely adopted approaches, marking a shift from merely suppressing hallucinations to balancing creativity and reliability. However, their synergistic potential and underlying mechanisms for hallucination mitigation have not yet been systematically examined. This survey adopts an application-oriented perspective of capability enhancement to analyze how RAG, reasoning enhancement, and their integration in Agentic Systems mitigate hallucinations. We propose a taxonomy distinguishing knowledge-based and logic-based hallucinations, systematically examine how RAG and reasoning address each, and present a unified framework supported by real-world applications, evaluations, and benchmarks.

Gaurav Negi, Atul Kr. Ojha, Omnia Zayed et al.

We propose a scalable method for constructing a temporal opinion knowledge base with large language models (LLMs) as automated annotators. Despite the demonstrated utility of time-series opinion analysis of text for downstream applications such as forecasting and trend analysis, existing methodologies underexploit this potential due to the absence of temporally grounded fine-grained annotations. Our approach addresses this gap by integrating well-established opinion mining formulations into a declarative LLM annotation pipeline, enabling structured opinion extraction without manual prompt engineering. We define three data models grounded in sentiment and opinion mining literature, serving as schemas for structured representation. We perform rigorous quantitative evaluation of our pipeline using human-annotated test samples. We carry out the final annotations using two separate LLMs, and inter-annotator agreement is computed label-wise across the fine-grained opinion dimensions, analogous to human annotation protocols. The resulting knowledge base encapsulates time-aligned, structured opinions and is compatible with applications in Retrieval-Augmented Generation (RAG), temporal question answering, and timeline summarisation.

Shardul Suryawanshi, Bharathi Raja Chakravarthi, Mihael Arcan et al.

Research into the classification of Image with Text (IWT) troll memes has recently become popular. Since the online community utilizes the refuge of memes to express themselves, there is an abundance of data in the form of memes. These memes have the potential to demean, harras, or bully targeted individuals. Moreover, the targeted individual could fall prey to opinion manipulation. To comprehend the use of memes in opinion manipulation, we define three specific domains (product, political or others) which we classify into troll or not-troll, with or without opinion manipulation. To enable this analysis, we enhanced an existing dataset by annotating the data with our defined classes, resulting in a dataset of 8,881 IWT or multimodal memes in the English language (TrollsWithOpinion dataset). We perform baseline experiments on the annotated dataset, and our result shows that existing state-of-the-art techniques could only reach a weighted-average F1-score of 0.37. This shows the need for a development of a specific technique to deal with multimodal troll memes.

Omnia Zayed, John P. McCrae, Paul Buitelaar

Identifying metaphors in text is very challenging and requires comprehending the underlying comparison. The automation of this cognitive process has gained wide attention lately. However, the majority of existing approaches concentrate on word-level identification by treating the task as either single-word classification or sequential labelling without explicitly modelling the interaction between the metaphor components. On the other hand, while existing relation-level approaches implicitly model this interaction, they ignore the context where the metaphor occurs. In this work, we address these limitations by introducing a novel architecture for identifying relation-level metaphoric expressions of certain grammatical relations based on contextual modulation. In a methodology inspired by works in visual reasoning, our approach is based on conditioning the neural network computation on the deep contextualised features of the candidate expressions using feature-wise linear modulation. We demonstrate that the proposed architecture achieves state-of-the-art results on benchmark datasets. The proposed methodology is generic and could be applied to other textual classification problems that benefit from contextual interaction.

Mihael Arcan, John McCrae, Paul Buitelaar

Princeton WordNet is one of the most important resources for natural language processing, but is only available for English. While it has been translated using the expand approach to many other languages, this is an expensive manual process. Therefore it would be beneficial to have a high-quality automatic translation approach that would support NLP techniques, which rely on WordNet in new languages. The translation of wordnets is fundamentally complex because of the need to translate all senses of a word including low frequency senses, which is very challenging for current machine translation approaches. For this reason we leverage existing translations of WordNet in other languages to identify contextual information for wordnet senses from a large set of generic parallel corpora. We evaluate our approach using 10 translated wordnets for European languages. Our experiment shows a significant improvement over translation without any contextual information. Furthermore, we evaluate how the choice of pivot languages affects performance of multilingual word sense disambiguation.

Diego Moussallem, Mihael Arčan, Axel-Cyrille Ngonga Ngomo et al.

While neural networks have been used extensively to make substantial progress in the machine translation task, they are known for being heavily dependent on the availability of large amounts of training data. Recent efforts have tried to alleviate the data sparsity problem by augmenting the training data using different strategies, such as back-translation. Along with the data scarcity, the out-of-vocabulary words, mostly entities and terminological expressions, pose a difficult challenge to Neural Machine Translation systems. In this paper, we hypothesize that knowledge graphs enhance the semantic feature extraction of neural models, thus optimizing the translation of entities and terminological expressions in texts and consequently leading to a better translation quality. We hence investigate two different strategies for incorporating knowledge graphs into neural models without modifying the neural network architectures. We also examine the effectiveness of our augmentation method to recurrent and non-recurrent (self-attentional) neural architectures. Our knowledge graph augmented neural translation model, dubbed KG-NMT, achieves significant and consistent improvements of +3 BLEU, METEOR and chrF3 on average on the newstest datasets between 2014 and 2018 for WMT English-German translation task.

Sapna Negi, Maarten de Rijke, Paul Buitelaar

We propose a formal definition for the task of suggestion mining in the context of a wide range of open domain applications. Human perception of the term \emph{suggestion} is subjective and this effects the preparation of hand labeled datasets for the task of suggestion mining. Existing work either lacks a formal problem definition and annotation procedure, or provides domain and application specific definitions. Moreover, many previously used manually labeled datasets remain proprietary. We first present an annotation study, and based on our observations propose a formal task definition and annotation procedure for creating benchmark datasets for suggestion mining. With this study, we also provide publicly available labeled datasets for suggestion mining in multiple domains.

Cécile Robin, James O'Neill, Paul Buitelaar

A key challenge in the legal domain is the adaptation and representation of the legal knowledge expressed through texts, in order for legal practitioners and researchers to access this information easier and faster to help with compliance related issues. One way to approach this goal is in the form of a taxonomy of legal concepts. While this task usually requires a manual construction of terms and their relations by domain experts, this paper describes a methodology to automatically generate a taxonomy of legal noun concepts. We apply and compare two approaches on a corpus consisting of statutory instruments for UK, Wales, Scotland and Northern Ireland laws.

Sapna Negi, Paul Buitelaar

Mining suggestion expressing sentences from a given text is a less investigated sentence classification task, and therefore lacks hand labeled benchmark datasets. In this work, we propose and evaluate two approaches for distant supervision in suggestion mining. The distant supervision is obtained through a large silver standard dataset, constructed using the text from wikiHow and Wikipedia. Both the approaches use a LSTM based neural network architecture to learn a classification model for suggestion mining, but vary in their method to use the silver standard dataset. The first approach directly trains the classifier using this dataset, while the second approach only learns word embeddings from this dataset. In the second approach, we also learn POS embeddings, which interestingly gives the best classification accuracy.

Mihael Arcan, Daniel Torregrosa, Paul Buitelaar

Our work presented in this paper focuses on the translation of terminological expressions represented in semantically structured resources, like ontologies or knowledge graphs. The challenge of translating ontology labels or terminological expressions documented in knowledge bases lies in the highly specific vocabulary and the lack of contextual information, which can guide a machine translation system to translate ambiguous words into the targeted domain. Due to these challenges, we evaluate the translation quality of domain-specific expressions in the medical and financial domain with statistical as well as with neural machine translation methods and experiment domain adaptation of the translation models with terminological expressions only. Furthermore, we perform experiments on the injection of external terminological expressions into the translation systems. Through these experiments, we observed a significant advantage in domain adaptation for the domain-specific resource in the medical and financial domain and the benefit of subword models over word-based neural machine translation models for terminology translation.