Chenglei Shen

Chenglei Shen, Xiao Zhang, Wei Wei et al. · microsoft-research

In real-world streaming recommender systems, user preferences often dynamically change over time (e.g., a user may have different preferences during weekdays and weekends). Existing bandit-based streaming recommendation models only consider time as a timestamp, without explicitly modeling the relationship between time variables and time-varying user preferences. This leads to recommendation models that cannot quickly adapt to dynamic scenarios. To address this issue, we propose a contextual bandit approach using hypernetwork, called HyperBandit, which takes time features as input and dynamically adjusts the recommendation model for time-varying user preferences. Specifically, HyperBandit maintains a neural network capable of generating the parameters for estimating time-varying rewards, taking into account the correlation between time features and user preferences. Using the estimated time-varying rewards, a bandit policy is employed to make online recommendations by learning the latent item contexts. To meet the real-time requirements in streaming recommendation scenarios, we have verified the existence of a low-rank structure in the parameter matrix and utilize low-rank factorization for efficient training. Theoretically, we demonstrate a sublinear regret upper bound against the best policy. Extensive experiments on real-world datasets show that the proposed HyperBandit consistently outperforms the state-of-the-art baselines in terms of accumulated rewards.

Weicong Qin, Yi Xu, Weijie Yu et al.

Large language models (LLMs) have emerged as a cutting-edge approach in sequential recommendation, leveraging historical interactions to model dynamic user preferences. Current methods mainly focus on learning processed recommendation data in the form of sequence-to-sequence text. While effective, they exhibit three key limitations: 1) failing to decouple intra-user explicit features (e.g., product titles) from implicit behavioral patterns (e.g., brand loyalty) within interaction histories; 2) underutilizing cross-user collaborative filtering (CF) signals; and 3) relying on inefficient reflection update strategies. To address this, We propose MoRE (Mixture of REflectors), which introduces three perspective-aware offline reflection processes to address these gaps. This decomposition directly resolves Challenges 1 (explicit/implicit ambiguity) and 2 (CF underutilization). Furthermore, MoRE's meta-reflector employs a self-improving strategy and a dynamic selection mechanism (Challenge 3) to adapt to evolving user preferences. First, two intra-user reflectors decouple explicit and implicit patterns from a user's interaction sequence, mimicking traditional recommender systems' ability to distinguish surface-level and latent preferences. A third cross-user reflector captures CF signals by analyzing user similarity patterns from multiple users' interactions. To optimize reflection quality, MoRE's meta-reflector employs a offline self-improving strategy that evaluates reflection impacts through comparisons of presence/absence and iterative refinement of old/new versions, with a online contextual bandit mechanism dynamically selecting the optimal perspective for recommendation for each user. Code: https://github.com/E-qin/MoRE-Rec.

Chenglei Shen, Xiao Zhang, Teng Shi et al.

Controllability has become a crucial aspect of trustworthy machine learning, enabling learners to meet predefined targets and adapt dynamically at test time without requiring retraining as the targets shift. We provide a formal definition of controllable learning (CL), and discuss its applications in information retrieval (IR) where information needs are often complex and dynamic. The survey categorizes CL according to what is controllable (e.g., multiple objectives, user portrait, scenario adaptation), who controls (users or platforms), how control is implemented (e.g., rule-based method, Pareto optimization, hypernetwork and others), and where to implement control (e.g., pre-processing, in-processing, post-processing methods). Then, we identify challenges faced by CL across training, evaluation, task setting, and deployment in online environments. Additionally, we outline promising directions for CL in theoretical analysis, efficient computation, empowering large language models, application scenarios and evaluation frameworks.

Zhongxiang Sun, Yi Zhan, Chenglei Shen et al.

Personalized large language models (LLMs) adapt model behavior to individual users to enhance user satisfaction, yet personalization can inadvertently distort factual reasoning. We show that when personalized LLMs face factual queries, there exists a phenomenon where the model generates answers aligned with a user's prior history rather than the objective truth, resulting in personalization-induced hallucinations that degrade factual reliability and may propagate incorrect beliefs, due to representational entanglement between personalization and factual representations. To address this issue, we propose Factuality-Preserving Personalized Steering (FPPS), a lightweight inference-time approach that mitigates personalization-induced factual distortions while preserving personalized behavior. We further introduce PFQABench, the first benchmark designed to jointly evaluate factual and personalized question answering under personalization. Experiments across multiple LLM backbones and personalization methods show that FPPS substantially improves factual accuracy while maintaining personalized performance.

Chenglei Shen, Teng Shi, Weijie Yu et al.

Generative recommendation (GR) has shown strong potential for sequential recommendation in an end-to-end generation paradigm. However, existing GR models suffer from severe cold-start collapse: their recommendation accuracy on cold-start items can drop to near zero. Current solutions typically rely on retraining with cold-start interactions, which is hindered by sparse feedback, high computational cost, and delayed updates, limiting practical utility in rapidly evolving recommendation catalogs. Inspired by model editing in NLP, which enables training-free knowledge injection into large language models, we explore how to bring this paradigm to generative recommendation. This, however, faces two key challenges: GR lacks the explicit subject-object binding common in natural language, making targeted edits difficult; and GR does not exhibit stable token co-occurrence patterns, making the injection of multi-token item representations unreliable. To address these challenges, we propose GenRecEdit, a model editing framework tailored for generative recommendation. GenRecEdit explicitly models the relationship between the full sequence context and next-token generation, adopts iterative token-level editing to inject multi-token item representations, and introduces a one-to-one trigger mechanism to reduce interference among multiple edits during inference. Extensive experiments on multiple datasets show that GenRecEdit substantially improves recommendation performance on cold-start items while preserving the model's original recommendation quality. Moreover, it achieves these gains using only about 9.5% of the training time required for retraining, enabling more efficient and frequent model updates.

Weicong Qin, Yi Xu, Weijie Yu et al.

Personalized product search aims to retrieve and rank items that match users' preferences and search intent. Despite their effectiveness, existing approaches typically assume that users' query fully captures their real motivation. However, our analysis of a real-world e-commerce platform reveals that users often engage in relevant consultations before searching, indicating they refine intents through consultations based on motivation and need. The implied motivation in consultations is a key enhancing factor for personalized search. This unexplored area comes with new challenges including aligning contextual motivations with concise queries, bridging the category-text gap, and filtering noise within sequence history. To address these, we propose a Motivation-Aware Personalized Search (MAPS) method. It embeds queries and consultations into a unified semantic space via LLMs, utilizes a Mixture of Attention Experts (MoAE) to prioritize critical semantics, and introduces dual alignment: (1) contrastive learning aligns consultations, reviews, and product features; (2) bidirectional attention integrates motivation-aware embeddings with user preferences. Extensive experiments on real and synthetic data show MAPS outperforms existing methods in both retrieval and ranking tasks.