Naveen Raman

Katherine M. Collins, Matthew Barker, Mateo Espinosa Zarlenga et al. · cambridge

Placing a human in the loop may abate the risks of deploying AI systems in safety-critical settings (e.g., a clinician working with a medical AI system). However, mitigating risks arising from human error and uncertainty within such human-AI interactions is an important and understudied issue. In this work, we study human uncertainty in the context of concept-based models, a family of AI systems that enable human feedback via concept interventions where an expert intervenes on human-interpretable concepts relevant to the task. Prior work in this space often assumes that humans are oracles who are always certain and correct. Yet, real-world decision-making by humans is prone to occasional mistakes and uncertainty. We study how existing concept-based models deal with uncertain interventions from humans using two novel datasets: UMNIST, a visual dataset with controlled simulated uncertainty based on the MNIST dataset, and CUB-S, a relabeling of the popular CUB concept dataset with rich, densely-annotated soft labels from humans. We show that training with uncertain concept labels may help mitigate weaknesses of concept-based systems when handling uncertain interventions. These results allow us to identify several open challenges, which we argue can be tackled through future multidisciplinary research on building interactive uncertainty-aware systems. To facilitate further research, we release a new elicitation platform, UElic, to collect uncertain feedback from humans in collaborative prediction tasks.

Naveen Raman, Santiago Cortes-Gomez, Mateo Dulce Rubio et al.

Benchmarks are necessary for healthcare evaluation, but are not sufficient for predicting deployment performance. Our position is that the evaluation--deployment gap arises not because of poorly designed benchmarks, but from implicit assumptions about how users interact with models that cannot be surfaced from benchmarks alone. To make this precise, we propose a classification of assumptions into two categories: task, which can be tested from conversation data alone, and outcome, which requires outcome data and behavioral studies for testing. Critically, outcome assumptions depend on human behavior, something that even well-designed benchmarks cannot directly observe. To demonstrate the operationality of this framework, we retrospectively analyze a healthcare RCT as a case study and find that the gap naturally separates into task and outcome gaps of roughly equal size. To address this, we make two contributions: first, we propose BenchmarkCards, an artifact that documents assumptions, and second, we propose staged evaluation, a procedure that systematically tests assumptions and evaluates performance.

Cindy Peng, Megan Chai, Gao Mo et al.

Peer-run organizations (PROs) provide critical, recovery-based behavioral health support rooted in lived experience. As large language models (LLMs) enter this domain, their scale, conversationality, and opacity introduce new challenges for situatedness, trust, and autonomy. Partnering with Collaborative Support Programs of New Jersey (CSPNJ), a statewide PRO in the Northeastern United States, we used comicboarding, a co-design method, to conduct workshops with 16 peer specialists and 10 service users exploring perceptions of integrating an LLM-based recommendation system into peer support. Findings show that depending on how LLMs are introduced, constrained, and co-used, they can reconfigure in-room dynamics by sustaining, undermining, or amplifying the relational authority that grounds peer support. We identify opportunities, risks, and mitigation strategies across three tensions: bridging scale and locality, protecting trust and relational dynamics, and preserving peer autonomy amid efficiency gains. We contribute design implications that center lived-experience-in-the-loop, reframe trust as co-constructed, and position LLMs not as clinical tools but as relational collaborators in high-stakes, community-led care.

Naveen Raman, Mateo Espinosa Zarlenga, Juyeon Heo et al.

Concept-based explainability methods use human-understandable intermediaries to produce explanations for machine learning models. These methods assume concept predictions can help understand a model's internal reasoning. In this work, we assess the degree to which such an assumption is true by analyzing whether concept predictors leverage "relevant" features to make predictions, a term we call locality. Concept-based models that fail to respect localities also fail to be explainable because concept predictions are based on spurious features, making the interpretation of the concept predictions vacuous. To assess whether concept-based models respect localities, we construct and use three metrics to characterize when models respect localities, complementing our analysis with theoretical results. Each of our metrics captures a different notion of perturbation and assess whether perturbing "irrelevant" features impacts the predictions made by a concept predictors. We find that many concept-based models used in practice fail to respect localities because concept predictors cannot always clearly distinguish distinct concepts. Based on these findings, we propose suggestions for alleviating this issue.

Naveen Raman, Stephanie Milani, Fei Fang

Training interpretable concept-based policies requires practitioners to manually select which human-understandable concepts an agent should reason with when making sequential decisions. This selection demands domain expertise, is time-consuming and costly, scales poorly with the number of candidates, and provides no performance guarantees. To overcome this limitation, we propose the first algorithms for principled automatic concept selection in sequential decision-making. Our key insight is that concept selection can be viewed through the lens of state abstraction: intuitively, a concept is decision-relevant if removing it would cause the agent to confuse states that require different actions. As a result, agents should rely on decision-relevant concepts; states with the same concept representation should share the same optimal action, which preserves the optimal decision structure of the original state space. This perspective leads to the Decision-Relevant Selection (DRS) algorithm, which selects a subset of concepts from a candidate set, along with performance bounds relating the selected concepts to the performance of the resulting policy. Empirically, DRS automatically recovers manually curated concept sets while matching or exceeding their performance, and improves the effectiveness of test-time concept interventions across reinforcement learning benchmarks and real-world healthcare environments.

Naveen Raman, Jingwu Tang, Zhiyu Chen et al. · cmu

Food rescue organizations simultaneously tackle food insecurity and waste by working with volunteers to redistribute food from donors who have excess to recipients who need it. Volunteer feedback allows food rescue organizations to identify issues early and ensure volunteer satisfaction. However, food rescue organizations monitor feedback manually, which can be cumbersome and labor-intensive, making it difficult to prioritize which issues are most important. In this work, we investigate how large language models (LLMs) assist food rescue organizers in understanding and taking action based on volunteer experiences. We work with 412 Food Rescue, a large food rescue organization based in Pittsburgh, Pennsylvania, to design RescueLens, an LLM-powered tool that automatically categorizes volunteer feedback, suggests donors and recipients to follow up with, and updates volunteer directions based on feedback. We evaluate the performance of RescueLens on an annotated dataset, and show that it can recover 96% of volunteer issues at 71% precision. Moreover, by ranking donors and recipients according to their rates of volunteer issues, RescueLens allows organizers to focus on 0.5% of donors responsible for more than 30% of volunteer issues. RescueLens is now deployed at 412 Food Rescue and through semi-structured interviews with organizers, we find that RescueLens streamlines the feedback process so organizers better allocate their time.

Ariana Tang, Naveen Raman, Fei Fang et al. · cmu

Volunteer-based food rescue platforms tackle food waste by matching surplus food to communities in need. These platforms face the dual problem of maintaining volunteer engagement and maximizing the food rescued. Existing algorithms to improve volunteer engagement exacerbate geographical disparities, leaving some communities systematically disadvantaged. We address this issue by proposing Contextual Budget Bandit. Contextual Budget Bandit incorporates context-dependent budget allocation in restless multi-armed bandits, a model of decision-making which allows for stateful arms. By doing so, we can allocate higher budgets to communities with lower match rates, thereby alleviating geographical disparities. To tackle this problem, we develop an empirically fast heuristic algorithm. Because the heuristic algorithm can achieve a poor approximation when active volunteers are scarce, we design the Mitosis algorithm, which is guaranteed to compute the optimal budget allocation. Empirically, we demonstrate that our algorithms outperform baselines on both synthetic and real-world food rescue datasets, and show how our algorithm achieves geographical fairness in food rescue.

Naveen Raman, Holly Wiberg

Rising provider turnover results in frequently needing to rematch patients with available providers. However, the rematching process is cumbersome for both patients and health systems, resulting in labor-intensive and ad hoc reassignments. We propose a novel patient-provider matching approach to address this issue by offering patients limited provider menus. The goal is to maximize match quality across the system while preserving patient choice. We frame this as a novel variant of assortment optimization, where patient-specific provider menus are offered upfront, and patients respond in a random sequence to make their selections. This hybrid offline-online setting is understudied in previous literature and captures system dynamics across various domains. We first demonstrate that a greedy baseline policy--which offers all providers to all patients--can maximize the match rate but lead to low-quality matches. Based on this, we construct a set of policies and demonstrate that the best policy depends on problem specifics, such as a patient's willingness to match and the ratio of patients to providers. On real-world data, our proposed policy improves average match quality by 13% over a greedy solution by tailoring assortments based on patient characteristics. Our analysis reveals a tradeoff between menu size and system-wide match quality, highlighting the value of balancing patient choice with centralized planning.

Naveen Raman, Zheyuan Ryan Shi, Fei Fang

Restless multi-armed bandits (RMAB) extend multi-armed bandits so pulling an arm impacts future states. Despite the success of RMABs, a key limiting assumption is the separability of rewards into a sum across arms. We address this deficiency by proposing restless-multi-armed bandit with global rewards (RMAB-G), a generalization of RMABs to global non-separable rewards. To solve RMAB-G, we develop the Linear- and Shapley-Whittle indices, which extend Whittle indices from RMABs to RMAB-Gs. We prove approximation bounds but also point out how these indices could fail when reward functions are highly non-linear. To overcome this, we propose two sets of adaptive policies: the first computes indices iteratively, and the second combines indices with Monte-Carlo Tree Search (MCTS). Empirically, we demonstrate that our proposed policies outperform baselines and index-based policies with synthetic data and real-world data from food rescue.

Naveen Raman, Michael Yee

The ubiquity of AI leads to situations where humans and AI work together, creating the need for learning-to-defer algorithms that determine how to partition tasks between AI and humans. We work to improve learning-to-defer algorithms when paired with specific individuals by incorporating two fine-tuning algorithms and testing their efficacy using both synthetic and image datasets. We find that fine-tuning can pick up on simple human skill patterns, but struggles with nuance, and we suggest future work that uses robust semi-supervised to improve learning.

Naveen Raman, Sanket Shah, John Dickerson

Rideshare and ride-pooling platforms use artificial intelligence-based matching algorithms to pair riders and drivers. However, these platforms can induce inequality either through an unequal income distribution or disparate treatment of riders. We investigate two methods to reduce forms of inequality in ride-pooling platforms: (1) incorporating fairness constraints into the objective function and (2) redistributing income to drivers to reduce income fluctuation and inequality. To evaluate our solutions, we use the New York City taxi data set. For the first method, we find that optimizing for driver-side fairness outperforms state-of-the-art models on the number of riders serviced, both in the worst-off neighborhood and overall, showing that optimizing for fairness can assist profitability in certain circumstances. For the second method, we explore income redistribution as a way to combat income inequality by having drivers keep an $r$ fraction of their income, and contributing the rest to a redistribution pool. For certain values of $r$, most drivers earn near their Shapley value, while still incentivizing drivers to maximize value, thereby avoiding the free-rider problem and reducing income variability. The first method can be extended to many definitions of fairness and the second method provably improves fairness without affecting profitability.