Fahad R. Dogar

Rukhshan Haroon, Fahad Dogar

Autistic individuals often experience difficulties in conveying and interpreting emotional tone and non-literal nuances. Many also mask their communication style to avoid being misconstrued by others, spending considerable time and mental effort in the process. To address these challenges in text-based communication, we present TwIPS, a prototype texting application powered by a large language model (LLM), which can assist users with: a) deciphering tone and meaning of incoming messages, b) ensuring the emotional tone of their message is in line with their intent, and c) coming up with alternate phrasing for messages that could be misconstrued and received negatively by others. We leverage an AI-based simulation and a conversational script to evaluate TwIPS with 8 autistic participants in an in-lab setting. Our findings show TwIPS enables a convenient way for participants to seek clarifications, provides a better alternative to tone indicators, and facilitates constructive reflection on writing technique and style. We also examine how autistic users utilize language for self-expression and interpretation in instant messaging, and gather feedback for enhancing our prototype. We conclude with a discussion around balancing user-autonomy with AI-mediation, establishing appropriate trust levels in AI systems, and customization needs if autistic users in the context of AI-assisted communication

Rukhshan Haroon, Kyle Wigdor, Katie Yang et al.

Communication challenges between autistic and neurotypical individuals stem from a mutual lack of understanding of each other's distinct, and often contrasting, communication styles. Yet, autistic individuals are expected to adapt to neurotypical norms, making interactions inauthentic and mentally exhausting for them. To help redress this imbalance, we build NeuroBridge, an online platform that utilizes large language models (LLMs) to simulate: (a) an AI character that is direct and literal, a style common among many autistic individuals, and (b) four cross-neurotype communication scenarios in a feedback-driven conversation between this character and a neurotypical user. Through NeuroBridge, neurotypical individuals gain a firsthand look at autistic communication, and reflect on their role in shaping cross-neurotype interactions. In a user study with 12 neurotypical participants, we find that NeuroBridge improved their understanding of how autistic people may interpret language differently, with all describing autism as a social difference that "needs understanding by others" after completing the simulation. Participants valued its personalized, interactive format and described AI-generated feedback as "constructive", "logical" and "non-judgmental". Most perceived the portrayal of autism in the simulation as accurate, suggesting that users may readily accept AI-generated (mis)representations of disabilities. To conclude, we discuss design implications for disability representation in AI, the need for making NeuroBridge more personalized, and LLMs' limitations in modeling complex social scenarios.

Hiba Eltigani, Rukhshan Haroon, Asli Kocak et al.

Recent advances in generative AI, such as ChatGPT, have transformed access to information in education, knowledge-seeking, and everyday decision-making. However, in many developing regions, access remains a challenge due to the persistent digital divide. To help bridge this gap, we developed WaLLM - a custom AI chatbot over WhatsApp, a widely used communication platform in developing regions. Beyond answering queries, WaLLM offers several features to enhance user engagement: a daily top question, suggested follow-up questions, trending and recent queries, and a leaderboard-based reward system. Our service has been operational for over 6 months, amassing over 14.7K queries from approximately 100 users. In this paper, we present WaLLM's design and a systematic analysis of logs to understand user interactions. Our results show that 55% of user queries seek factual information. "Health and well-being" was the most popular topic (28%), including queries about nutrition and disease, suggesting users view WaLLM as a reliable source. Two-thirds of users' activity occurred within 24 hours of the daily top question. Users who accessed the "Leaderboard" interacted with WaLLM 3x as those who did not. We conclude by discussing implications for culture-based customization, user interface design, and appropriate calibration of users' trust in AI systems for developing regions.

Abdullah Bin Faisal, Noah Martin, Hafiz Mohsin Bashir et al.

In this paper we build a case for providing job completion time predictions to cloud users, similar to the delivery date of a package or arrival time of a booked ride. Our analysis reveals that providing predictability can come at the expense of performance and fairness. Existing cloud scheduling systems optimize for extreme points in the trade-off space, making them either extremely unpredictable or impractical. To address this challenge, we present PCS, a new scheduling framework that aims to provide predictability while balancing other traditional objectives. The key idea behind PCS is to use Weighted-Fair-Queueing (WFQ) and find a suitable configuration of different WFQ parameters (e.g., class weights) that meets specific goals for predictability. It uses a simulation-aided search strategy, to efficiently discover WFQ configurations that lie on the Pareto front of the trade-off space between these objectives. We implement and evaluate PCS in the context of DNN job scheduling on GPUs. Our evaluation, on a small scale GPU testbed and larger-scale simulations, shows that PCS can provide accurate completion time estimates while marginally compromising on performance and fairness.