Sunil Kumar Jauhar

Jinheon Baek, Nirupama Chandrasekaran, Silviu Cucerzan et al. · microsoft-research

Large Language Models (LLMs) excel at tackling various natural language tasks. However, due to the significant costs involved in re-training or fine-tuning them, they remain largely static and difficult to personalize. Nevertheless, a variety of applications could benefit from generations that are tailored to users' preferences, goals, and knowledge. Among them is web search, where knowing what a user is trying to accomplish, what they care about, and what they know can lead to improved search experiences. In this work, we propose a novel and general approach that augments an LLM with relevant context from users' interaction histories with a search engine in order to personalize its outputs. Specifically, we construct an entity-centric knowledge store for each user based on their search and browsing activities on the web, which is then leveraged to provide contextually relevant LLM prompt augmentations. This knowledge store is light-weight, since it only produces user-specific aggregate projections of interests and knowledge onto public knowledge graphs, and leverages existing search log infrastructure, thereby mitigating the privacy, compliance, and scalability concerns associated with building deep user profiles for personalization. We validate our approach on the task of contextual query suggestion, which requires understanding not only the user's current search context but also what they historically know and care about. Through a number of experiments based on human evaluation, we show that our approach is significantly better than several other LLM-powered baselines, generating query suggestions that are contextually more relevant, personalized, and useful.

Taiwei Shi, Zhuoer Wang, Longqi Yang et al. · amazon-science, microsoft-research

As large language models (LLMs) continue to advance, aligning these models with human preferences has emerged as a critical challenge. Traditional alignment methods, relying on human or LLM annotated datasets, are limited by their resource-intensive nature, inherent subjectivity, misalignment with real-world user preferences, and the risk of feedback loops that amplify model biases. To overcome these limitations, we introduce WildFeedback, a novel framework that leverages in-situ user feedback during conversations with LLMs to create preference datasets automatically. Given a corpus of multi-turn user-LLM conversation, WildFeedback identifies and classifies user feedback to LLM responses between conversation turns. The user feedback is then used to create examples of preferred and dispreferred responses according to users' preference. Our experiments demonstrate that LLMs fine-tuned on WildFeedback dataset exhibit significantly improved alignment with user preferences, as evidenced by both traditional benchmarks and our proposed checklist-guided evaluation. By incorporating in-situ feedback from actual users, WildFeedback addresses the scalability, subjectivity, and bias challenges that plague existing approaches, marking a significant step toward developing LLMs that are more responsive to the diverse and evolving needs of their users.

Dong-Ho Lee, Jay Pujara, Mohit Sewak et al.

Although large language models (LLMs) have advanced the state-of-the-art in NLP significantly, deploying them for downstream applications is still challenging due to cost, responsiveness, control, or concerns around privacy and security. As such, trainable models are still the preferred option in some cases. However, these models still require human-labeled data for optimal performance, which is expensive and time-consuming to obtain. In order to address this issue, several techniques to reduce human effort involve labeling or generating data using LLMs. Although these methods are effective for certain applications, in practice they encounter difficulties in real-world scenarios. Labeling data requires careful data selection, while generating data necessitates task-specific prompt engineering. In this paper, we propose a unified data creation pipeline that requires only a single formatting example, and which is applicable to a broad range of tasks, including traditionally problematic ones with semantically devoid label spaces. In our experiments we demonstrate that instruction-following LLMs are highly cost-effective data creators, and that models trained with these data exhibit performance better than those trained with human-labeled data (by up to 17.5%) on out-of-distribution evaluation, while maintaining comparable performance on in-distribution tasks. These results have important implications for the robustness of NLP systems deployed in the real-world.

Jinheon Baek, Sujay Kumar Jauhar, Silviu Cucerzan et al. · microsoft-research

The pace of scientific research, vital for improving human life, is complex, slow, and needs specialized expertise. Meanwhile, novel, impactful research often stems from both a deep understanding of prior work, and a cross-pollination of ideas across domains and fields. To enhance the productivity of researchers, we propose ResearchAgent, which leverages the encyclopedic knowledge and linguistic reasoning capabilities of Large Language Models (LLMs) to assist them in their work. This system automatically defines novel problems, proposes methods and designs experiments, while iteratively refining them based on the feedback from collaborative LLM-powered reviewing agents. Specifically, starting with a core scientific paper, ResearchAgent is augmented not only with relevant publications by connecting information over an academic graph but also entities retrieved from a knowledge store derived from shared underlying concepts mined across numerous papers. Then, mimicking a scientific approach to improving ideas with peer discussions, we leverage multiple LLM-based ReviewingAgents that provide reviews and feedback via iterative revision processes. These reviewing agents are instantiated with human preference-aligned LLMs whose criteria for evaluation are elicited from actual human judgments via LLM prompting. We experimentally validate our ResearchAgent on scientific publications across multiple disciplines, showing its effectiveness in generating novel, clear, and valid ideas based on both human and model-based evaluation results. Our initial foray into AI-mediated scientific research has important implications for the development of future systems aimed at supporting researchers in their ideation and operationalization of novel work.

Mengting Wan, Tara Safavi, Sujay Kumar Jauhar et al.

Transforming unstructured text into structured and meaningful forms, organized by useful category labels, is a fundamental step in text mining for downstream analysis and application. However, most existing methods for producing label taxonomies and building text-based label classifiers still rely heavily on domain expertise and manual curation, making the process expensive and time-consuming. This is particularly challenging when the label space is under-specified and large-scale data annotations are unavailable. In this paper, we address these challenges with Large Language Models (LLMs), whose prompt-based interface facilitates the induction and use of large-scale pseudo labels. We propose TnT-LLM, a two-phase framework that employs LLMs to automate the process of end-to-end label generation and assignment with minimal human effort for any given use-case. In the first phase, we introduce a zero-shot, multi-stage reasoning approach which enables LLMs to produce and refine a label taxonomy iteratively. In the second phase, LLMs are used as data labelers that yield training samples so that lightweight supervised classifiers can be reliably built, deployed, and served at scale. We apply TnT-LLM to the analysis of user intent and conversational domain for Bing Copilot (formerly Bing Chat), an open-domain chat-based search engine. Extensive experiments using both human and automatic evaluation metrics demonstrate that TnT-LLM generates more accurate and relevant label taxonomies when compared against state-of-the-art baselines, and achieves a favorable balance between accuracy and efficiency for classification at scale. We also share our practical experiences and insights on the challenges and opportunities of using LLMs for large-scale text mining in real-world applications.

Rupak Sarkar, Bahareh Sarrafzadeh, Nirupama Chandrasekaran et al.

Human-LLM conversations are increasingly becoming more pervasive in peoples' professional and personal lives, yet many users still struggle to elicit helpful responses from LLM Chatbots. One of the reasons for this issue is users' lack of understanding in crafting effective prompts that accurately convey their information needs. Meanwhile, the existence of real-world conversational datasets on the one hand, and the text understanding faculties of LLMs on the other, present a unique opportunity to study this problem, and its potential solutions at scale. Thus, in this paper we present the first LLM-centric study of real human-AI chatbot conversations, focused on investigating aspects in which user queries fall short of expressing information needs, and the potential of using LLMs to rewrite suboptimal user prompts. Our findings demonstrate that rephrasing ineffective prompts can elicit better responses from a conversational system, while preserving the user's original intent. Notably, the performance of rewrites improves in longer conversations, where contextual inferences about user needs can be made more accurately. Additionally, we observe that LLMs often need to -- and inherently do -- make \emph{plausible} assumptions about a user's intentions and goals when interpreting prompts. Our findings largely hold true across conversational domains, user intents, and LLMs of varying sizes and families, indicating the promise of using prompt rewriting as a solution for better human-AI interactions.

Isabel Cachola, Silviu Cucerzan, Allen Herring et al. · microsoft-research

Authors seeking to communicate with broader audiences often share their ideas in various document formats, such as slide decks, newsletters, reports, and posters. Prior work on document generation has generally tackled the creation of each separate format to be a different task, leading to fragmented learning processes, redundancy in models and methods, and disjointed evaluation. We consider each of these documents as templatic views of the same underlying knowledge/content, and we aim to unify the generation and evaluation of these templatic views. We begin by showing that current LLMs are capable of generating various document formats with little to no supervision. Further, a simple augmentation involving a structured intermediate representation can improve performance, especially for smaller models. We then introduce a novel unified evaluation framework that can be adapted to measuring the quality of document generators for heterogeneous downstream applications. This evaluation is adaptable to a range of user defined criteria and application scenarios, obviating the need for task specific evaluation metrics. Finally, we conduct a human evaluation, which shows that people prefer 82% of the documents generated with our method, while correlating more highly with our unified evaluation framework than prior metrics in the literature.

Ying-Chun Lin, Jennifer Neville, Jack W. Stokes et al.

Accurate and interpretable user satisfaction estimation (USE) is critical for understanding, evaluating, and continuously improving conversational systems. Users express their satisfaction or dissatisfaction with diverse conversational patterns in both general-purpose (ChatGPT and Bing Copilot) and task-oriented (customer service chatbot) conversational systems. Existing approaches based on featurized ML models or text embeddings fall short in extracting generalizable patterns and are hard to interpret. In this work, we show that LLMs can extract interpretable signals of user satisfaction from their natural language utterances more effectively than embedding-based approaches. Moreover, an LLM can be tailored for USE via an iterative prompting framework using supervision from labeled examples. The resulting method, Supervised Prompting for User satisfaction Rubrics (SPUR), not only has higher accuracy but is more interpretable as it scores user satisfaction via learned rubrics with a detailed breakdown.

Sujay Kumar Jauhar, Nirupama Chandrasekaran, Michael Gamon et al.

Tasks are a fundamental unit of work in the daily lives of people, who are increasingly using digital means to keep track of, organize, triage and act on them. These digital tools -- such as task management applications -- provide a unique opportunity to study and understand tasks and their connection to the real world, and through intelligent assistance, help people be more productive. By logging signals such as text, timestamp information, and social connectivity graphs, an increasingly rich and detailed picture of how tasks are created and organized, what makes them important, and who acts on them, can be progressively developed. Yet the context around actual task completion remains fuzzy, due to the basic disconnect between actions taken in the real world and telemetry recorded in the digital world. Thus, in this paper we compile and release a novel, real-life, large-scale dataset called MS-LaTTE that captures two core aspects of the context surrounding task completion: location and time. We describe our annotation framework and conduct a number of analyses on the data that were collected, demonstrating that it captures intuitive contextual properties for common tasks. Finally, we test the dataset on the two problems of predicting spatial and temporal task co-occurrence, concluding that predictors for co-location and co-time are both learnable, with a BERT fine-tuned model outperforming several other baselines. The MS-LaTTE dataset provides an opportunity to tackle many new modeling challenges in contextual task understanding and we hope that its release will spur future research in task intelligence more broadly.

Bahareh Sarrafzadeh, Sujay Kumar Jauhar, Michael Gamon et al.

Writing is a complex non-linear process that begins with a mental model of intent, and progresses through an outline of ideas, to words on paper (and their subsequent refinement). Despite past research in understanding writing, Web-scale consumer and enterprise collaborative digital writing environments are yet to greatly benefit from intelligent systems that understand the stages of document evolution, providing opportune assistance based on authors' situated actions and context. In this paper, we present three studies that explore temporal stages of document authoring. We first survey information workers at a large technology company about their writing habits and preferences, concluding that writers do in fact conceptually progress through several distinct phases while authoring documents. We also explore, qualitatively, how writing stages are linked to document lifespan. We supplement these qualitative findings with an analysis of the longitudinal user interaction logs of a popular digital writing platform over several million documents. Finally, as a first step towards facilitating an intelligent digital writing assistant, we conduct a preliminary investigation into the utility of user interaction log data for predicting the temporal stage of a document. Our results support the benefit of tools tailored to writing stages, identify primary tasks associated with these stages, and show that it is possible to predict stages from anonymous interaction logs. Together, these results argue for the benefit and feasibility of more tailored digital writing assistance.

Sujay Kumar Jauhar, Michael Gamon, Patrick Pantel

Natural language processing is heavily Anglo-centric, while the demand for models that work in languages other than English is greater than ever. Yet, the task of transferring a model from one language to another can be expensive in terms of annotation costs, engineering time and effort. In this paper, we present a general framework for easily and effectively transferring neural models from English to other languages. The framework, which relies on task representations as a form of weak supervision, is model and task agnostic, meaning that many existing neural architectures can be ported to other languages with minimal effort. The only requirement is unlabeled parallel data, and a loss defined over task representations. We evaluate our framework by transferring an English sentiment classifier to three different languages. On a battery of tests, we show that our models outperform a number of strong baselines and rival state-of-the-art results, which rely on more complex approaches and significantly more resources and data. Additionally, we find that the framework proposed in this paper is able to capture semantically rich and meaningful representations across languages, despite the lack of direct supervision.

Sujay Kumar Jauhar, Peter Turney, Eduard Hovy

We describe two new related resources that facilitate modelling of general knowledge reasoning in 4th grade science exams. The first is a collection of curated facts in the form of tables, and the second is a large set of crowd-sourced multiple-choice questions covering the facts in the tables. Through the setup of the crowd-sourced annotation task we obtain implicit alignment information between questions and tables. We envisage that the resources will be useful not only to researchers working on question answering, but also to people investigating a diverse range of other applications such as information extraction, question parsing, answer type identification, and lexical semantic modelling.

Manaal Faruqui, Jesse Dodge, Sujay K. Jauhar et al.

Vector space word representations are learned from distributional information of words in large corpora. Although such statistics are semantically informative, they disregard the valuable information that is contained in semantic lexicons such as WordNet, FrameNet, and the Paraphrase Database. This paper proposes a method for refining vector space representations using relational information from semantic lexicons by encouraging linked words to have similar vector representations, and it makes no assumptions about how the input vectors were constructed. Evaluated on a battery of standard lexical semantic evaluation tasks in several languages, we obtain substantial improvements starting with a variety of word vector models. Our refinement method outperforms prior techniques for incorporating semantic lexicons into the word vector training algorithms.