Emine Yılmaz

Yue Feng, Aldo Lipani, Fanghua Ye et al.

Dialogue State Tracking (DST) aims to keep track of users' intentions during the course of a conversation. In DST, modelling the relations among domains and slots is still an under-studied problem. Existing approaches that have considered such relations generally fall short in: (1) fusing prior slot-domain membership relations and dialogue-aware dynamic slot relations explicitly, and (2) generalizing to unseen domains. To address these issues, we propose a novel \textbf{D}ynamic \textbf{S}chema \textbf{G}raph \textbf{F}usion \textbf{Net}work (\textbf{DSGFNet}), which generates a dynamic schema graph to explicitly fuse the prior slot-domain membership relations and dialogue-aware dynamic slot relations. It also uses the schemata to facilitate knowledge transfer to new domains. DSGFNet consists of a dialogue utterance encoder, a schema graph encoder, a dialogue-aware schema graph evolving network, and a schema graph enhanced dialogue state decoder. Empirical results on benchmark datasets (i.e., SGD, MultiWOZ2.1, and MultiWOZ2.2), show that DSGFNet outperforms existing methods.

Sahan Bulathwela, Meghana Verma, Maria Perez-Ortiz et al.

This work explores how population-based engagement prediction can address cold-start at scale in large learning resource collections. The paper introduces i) VLE, a novel dataset that consists of content and video based features extracted from publicly available scientific video lectures coupled with implicit and explicit signals related to learner engagement, ii) two standard tasks related to predicting and ranking context-agnostic engagement in video lectures with preliminary baselines and iii) a set of experiments that validate the usefulness of the proposed dataset. Our experimental results indicate that the newly proposed VLE dataset leads to building context-agnostic engagement prediction models that are significantly performant than ones based on previous datasets, mainly attributing to the increase of training examples. VLE dataset's suitability in building models towards Computer Science/ Artificial Intelligence education focused on e-learning/ MOOC use-cases is also evidenced. Further experiments in combining the built model with a personalising algorithm show promising improvements in addressing the cold-start problem encountered in educational recommenders. This is the largest and most diverse publicly available dataset to our knowledge that deals with learner engagement prediction tasks. The dataset, helper tools, descriptive statistics and example code snippets are available publicly.

Giorgio Giannone, Serhii Havrylov, Jordan Massiah et al. · mit

Advances in deep learning theory have revealed how average generalization relies on superficial patterns in data. The consequences are brittle models with poor performance with shift in group distribution at test time. When group annotation is available, we can use robust optimization tools to tackle the problem. However, identification and annotation are time-consuming, especially on large datasets. A recent line of work leverages self-supervision and oversampling to improve generalization on minority groups without group annotation. We propose to unify and generalize these approaches using a class-conditional variant of mixup tailored for worst-group generalization. Our approach, Just Mix Once (JM1), interpolates samples during learning, augmenting the training distribution with a continuous mixture of groups. JM1 is domain agnostic and computationally efficient, can be used with any level of group annotation, and performs on par or better than the state-of-the-art on worst-group generalization. Additionally, we provide a simple explanation of why JM1 works.

Rikaz Rameez, Hossein A. Rahmani, Emine Yilmaz

Recently, Twitter has become the social network of choice for sharing and spreading information to a multitude of users through posts called 'tweets'. Users can easily re-share these posts to other users through 'retweets', which allow information to cascade to many more users, increasing its outreach. Clearly, being able to know the extent to which a post can be retweeted has great value in advertising, influencing and other such campaigns. In this paper we propose ViralBERT, which can be used to predict the virality of tweets using content- and user-based features. We employ a method of concatenating numerical features such as hashtags and follower numbers to tweet text, and utilise two BERT modules: one for semantic representation of the combined text and numerical features, and another module purely for sentiment analysis of text, as both the information within text and it's ability to elicit an emotional response play a part in retweet proneness. We collect a dataset of 330k tweets to train ViralBERT and validate the efficacy of our model using baselines from current studies in this field. Our experiments show that our approach outperforms these baselines, with a 13% increase in both F1 Score and Accuracy compared to the best performing baseline method. We then undergo an ablation study to investigate the importance of chosen features, finding that text sentiment and follower counts, and to a lesser extent mentions and following counts, are the strongest features for the model, and that hashtag counts are detrimental to the model.

Fanghua Ye, Meng Fang, Shenghui Li et al.

Query rewriting plays a vital role in enhancing conversational search by transforming context-dependent user queries into standalone forms. Existing approaches primarily leverage human-rewritten queries as labels to train query rewriting models. However, human rewrites may lack sufficient information for optimal retrieval performance. To overcome this limitation, we propose utilizing large language models (LLMs) as query rewriters, enabling the generation of informative query rewrites through well-designed instructions. We define four essential properties for well-formed rewrites and incorporate all of them into the instruction. In addition, we introduce the role of rewrite editors for LLMs when initial query rewrites are available, forming a "rewrite-then-edit" process. Furthermore, we propose distilling the rewriting capabilities of LLMs into smaller models to reduce rewriting latency. Our experimental evaluation on the QReCC dataset demonstrates that informative query rewrites can yield substantially improved retrieval performance compared to human rewrites, especially with sparse retrievers.

Xi Wang, Hossein A. Rahmani, Jiqun Liu et al.

Conversational Recommendation System (CRS) is a rapidly growing research area that has gained significant attention alongside advancements in language modelling techniques. However, the current state of conversational recommendation faces numerous challenges due to its relative novelty and limited existing contributions. In this study, we delve into benchmark datasets for developing CRS models and address potential biases arising from the feedback loop inherent in multi-turn interactions, including selection bias and multiple popularity bias variants. Drawing inspiration from the success of generative data via using language models and data augmentation techniques, we present two novel strategies, 'Once-Aug' and 'PopNudge', to enhance model performance while mitigating biases. Through extensive experiments on ReDial and TG-ReDial benchmark datasets, we show a consistent improvement of CRS techniques with our data augmentation approaches and offer additional insights on addressing multiple newly formulated biases.

Fanghua Ye, Xi Wang, Jie Huang et al.

Existing dialogue datasets contain lots of noise in their state annotations. Such noise can hurt model training and ultimately lead to poor generalization performance. A general framework named ASSIST has recently been proposed to train robust dialogue state tracking (DST) models. It introduces an auxiliary model to generate pseudo labels for the noisy training set. These pseudo labels are combined with vanilla labels by a common fixed weighting parameter to train the primary DST model. Notwithstanding the improvements of ASSIST on DST, tuning the weighting parameter is challenging. Moreover, a single parameter shared by all slots and all instances may be suboptimal. To overcome these limitations, we propose a meta learning-based framework MetaASSIST to adaptively learn the weighting parameter. Specifically, we propose three schemes with varying degrees of flexibility, ranging from slot-wise to both slot-wise and instance-wise, to convert the weighting parameter into learnable functions. These functions are trained in a meta-learning manner by taking the validation set as meta data. Experimental results demonstrate that all three schemes can achieve competitive performance. Most impressively, we achieve a state-of-the-art joint goal accuracy of 80.10% on MultiWOZ 2.4.

Fanghua Ye, Mingming Yang, Jianhui Pang et al.

The proliferation of open-source Large Language Models (LLMs) from various institutions has highlighted the urgent need for comprehensive evaluation methods. However, current evaluation platforms, such as the widely recognized HuggingFace open LLM leaderboard, neglect a crucial aspect -- uncertainty, which is vital for thoroughly assessing LLMs. To bridge this gap, we introduce a new benchmarking approach for LLMs that integrates uncertainty quantification. Our examination involves nine LLMs (LLM series) spanning five representative natural language processing tasks. Our findings reveal that: I) LLMs with higher accuracy may exhibit lower certainty; II) Larger-scale LLMs may display greater uncertainty compared to their smaller counterparts; and III) Instruction-finetuning tends to increase the uncertainty of LLMs. These results underscore the significance of incorporating uncertainty in the evaluation of LLMs.

Hamze Muse, Sahan Bulathwela, Emine Yilmaz

With the boom of digital educational materials and scalable e-learning systems, the potential for realising AI-assisted personalised learning has skyrocketed. In this landscape, the automatic generation of educational questions will play a key role, enabling scalable self-assessment when a global population is manoeuvring their personalised learning journeys. We develop EduQG, a novel educational question generation model built by adapting a large language model. Our initial experiments demonstrate that EduQG can produce superior educational questions by pre-training on scientific text.

Peter Hayes, Mingtian Zhang, Raza Habib et al.

We introduce Integrated Weak Learning, a principled framework that integrates weak supervision into the training process of machine learning models. Our approach jointly trains the end-model and a label model that aggregates multiple sources of weak supervision. We introduce a label model that can learn to aggregate weak supervision sources differently for different datapoints and takes into consideration the performance of the end-model during training. We show that our approach outperforms existing weak learning techniques across a set of 6 benchmark classification datasets. When both a small amount of labeled data and weak supervision are present the increase in performance is both consistent and large, reliably getting a 2-5 point test F1 score gain over non-integrated methods.

Ruizhe Li, Chen Chen, Yuchen Hu et al.

Retrieval-Augmented Generation (RAG) leverages large language models (LLMs) combined with external contexts to enhance the accuracy and reliability of generated responses. However, reliably attributing generated content to specific context segments, context attribution, remains challenging due to the computationally intensive nature of current methods, which often require extensive fine-tuning or human annotation. In this work, we introduce a novel Jensen-Shannon Divergence driven method to Attribute Response to Context (ARC-JSD), enabling efficient and accurate identification of essential context sentences without additional fine-tuning, gradient-calculation or surrogate modelling. Evaluations on a wide range of RAG benchmarks, such as TyDi QA, Hotpot QA, and Musique, using instruction-tuned LLMs in different scales demonstrate superior accuracy and significant computational efficiency improvements compared to the previous surrogate-based method. Furthermore, our mechanistic analysis reveals specific attention heads and multilayer perceptron (MLP) layers responsible for context attribution, providing valuable insights into the internal workings of RAG models and how they affect RAG behaviours. Our code is available at https://github.com/ruizheliUOA/ARC_JSD.

Yue Feng, Hossein A. Rahmani, Aldo Lipani et al.

Task-oriented dialogue systems aim at providing users with task-specific services. Users of such systems often do not know all the information about the task they are trying to accomplish, requiring them to seek information about the task. To provide accurate and personalized task-oriented information seeking results, task-oriented dialogue systems need to address two potential issues: 1) users' inability to describe their complex information needs in their requests; and 2) ambiguous/missing information the system has about the users. In this paper, we propose a new Multi-Attention Seq2Seq Network, named MAS2S, which can ask questions to clarify the user's information needs and the user's profile in task-oriented information seeking. We also extend an existing dataset for task-oriented information seeking, leading to the \ourdataset which contains about 100k task-oriented information seeking dialogues that are made publicly available\footnote{Dataset and code is available at \href{https://github.com/sweetalyssum/clarit}{https://github.com/sweetalyssum/clarit}.}. Experimental results on \ourdataset show that MAS2S outperforms baselines on both clarification question generation and answer prediction.

Sahan Bulathwela, Maria Perez-Ortiz, Erik Novak et al.

Educational recommenders have received much less attention in comparison to e-commerce and entertainment-related recommenders, even though efficient intelligent tutors have great potential to improve learning gains. One of the main challenges in advancing this research direction is the scarcity of large, publicly available datasets. In this work, we release a large, novel dataset of learners engaging with educational videos in-the-wild. The dataset, named Personalised Educational Engagement with Knowledge Topics PEEK, is the first publicly available dataset of this nature. The video lectures have been associated with Wikipedia concepts related to the material of the lecture, thus providing a humanly intuitive taxonomy. We believe that granular learner engagement signals in unison with rich content representations will pave the way to building powerful personalization algorithms that will revolutionise educational and informational recommendation systems. Towards this goal, we 1) construct a novel dataset from a popular video lecture repository, 2) identify a set of benchmark algorithms to model engagement, and 3) run extensive experimentation on the PEEK dataset to demonstrate its value. Our experiments with the dataset show promise in building powerful informational recommender systems. The dataset and the support code is available publicly.

Sahan Bulathwela, Maria Perez-Ortiz, Emine Yilmaz et al.

With the emergence of e-learning and personalised education, the production and distribution of digital educational resources have boomed. Video lectures have now become one of the primary modalities to impart knowledge to masses in the current digital age. The rapid creation of video lecture content challenges the currently established human-centred moderation and quality assurance pipeline, demanding for more efficient, scalable and automatic solutions for managing learning resources. Although a few datasets related to engagement with educational videos exist, there is still an important need for data and research aimed at understanding learner engagement with scientific video lectures. This paper introduces VLEngagement, a novel dataset that consists of content-based and video-specific features extracted from publicly available scientific video lectures and several metrics related to user engagement. We introduce several novel tasks related to predicting and understanding context-agnostic engagement in video lectures, providing preliminary baselines. This is the largest and most diverse publicly available dataset to our knowledge that deals with such tasks. The extraction of Wikipedia topic-based features also allows associating more sophisticated Wikipedia based features to the dataset to improve the performance in these tasks. The dataset, helper tools and example code snippets are available publicly at https://github.com/sahanbull/context-agnostic-engagement

Nick Craswell, Bhaskar Mitra, Emine Yilmaz et al. · microsoft-research

This is the third year of the TREC Deep Learning track. As in previous years, we leverage the MS MARCO datasets that made hundreds of thousands of human annotated training labels available for both passage and document ranking tasks. In addition, this year we refreshed both the document and the passage collections which also led to a nearly four times increase in the document collection size and nearly $16$ times increase in the size of the passage collection. Deep neural ranking models that employ large scale pretraininig continued to outperform traditional retrieval methods this year. We also found that single stage retrieval can achieve good performance on both tasks although they still do not perform at par with multistage retrieval pipelines. Finally, the increase in the collection size and the general data refresh raised some questions about completeness of NIST judgments and the quality of the training labels that were mapped to the new collections from the old ones which we discuss in this report.

Nick Craswell, Bhaskar Mitra, Emine Yilmaz et al. · microsoft-research

This is the fourth year of the TREC Deep Learning track. As in previous years, we leverage the MS MARCO datasets that made hundreds of thousands of human annotated training labels available for both passage and document ranking tasks. In addition, this year we also leverage both the refreshed passage and document collections that were released last year leading to a nearly $16$ times increase in the size of the passage collection and nearly four times increase in the document collection size. Unlike previous years, in 2022 we mainly focused on constructing a more complete test collection for the passage retrieval task, which has been the primary focus of the track. The document ranking task was kept as a secondary task, where document-level labels were inferred from the passage-level labels. Our analysis shows that similar to previous years, deep neural ranking models that employ large scale pretraining continued to outperform traditional retrieval methods. Due to the focusing our judging resources on passage judging, we are more confident in the quality of this year's queries and judgments, with respect to our ability to distinguish between runs and reuse the dataset in future. We also see some surprises in overall outcomes. Some top-performing runs did not do dense retrieval. Runs that did single-stage dense retrieval were not as competitive this year as they were last year.

Zhengyan Shi, Adam X. Yang, Bin Wu et al.

Instruction tuning plays a crucial role in shaping the outputs of language models (LMs) to desired styles. In this work, we propose a simple yet effective method, Instruction Modelling (IM), which trains LMs by applying a loss function to the instruction and prompt part rather than solely to the output part. Through experiments across 21 diverse benchmarks, we show that, in many scenarios, IM can effectively improve the LM performance on both NLP tasks (e.g., MMLU, TruthfulQA, and HumanEval) and open-ended generation benchmarks (e.g., MT-Bench and AlpacaEval). Remarkably, in the most advantageous case, IM boosts model performance on AlpacaEval 1.0 by over 100%. We identify two key factors influencing the effectiveness of IM: (1) The ratio between instruction length and output length in the training data; and (2) The number of training examples. We observe that IM is especially beneficial when trained on datasets with lengthy instructions paired with brief outputs, or under the Superficial Alignment Hypothesis (SAH) where a small amount of training examples are used for instruction tuning. Further analysis substantiates our hypothesis that our improvement can be attributed to reduced overfitting to instruction tuning datasets. It is worth noting that we are not proposing \ours as a replacement for current fine-tuning processes. Instead, our work aims to provide practical guidance for instruction tuning LMs, especially in low-resource scenarios.

Hossein A. Rahmani, Nick Craswell, Emine Yilmaz et al.

Test collections play a vital role in evaluation of information retrieval (IR) systems. Obtaining a diverse set of user queries for test collection construction can be challenging, and acquiring relevance judgments, which indicate the appropriateness of retrieved documents to a query, is often costly and resource-intensive. Generating synthetic datasets using Large Language Models (LLMs) has recently gained significant attention in various applications. In IR, while previous work exploited the capabilities of LLMs to generate synthetic queries or documents to augment training data and improve the performance of ranking models, using LLMs for constructing synthetic test collections is relatively unexplored. Previous studies demonstrate that LLMs have the potential to generate synthetic relevance judgments for use in the evaluation of IR systems. In this paper, we comprehensively investigate whether it is possible to use LLMs to construct fully synthetic test collections by generating not only synthetic judgments but also synthetic queries. In particular, we analyse whether it is possible to construct reliable synthetic test collections and the potential risks of bias such test collections may exhibit towards LLM-based models. Our experiments indicate that using LLMs it is possible to construct synthetic test collections that can reliably be used for retrieval evaluation.

Nick Craswell, Bhaskar Mitra, Emine Yilmaz et al.

This is the fifth year of the TREC Deep Learning track. As in previous years, we leverage the MS MARCO datasets that made hundreds of thousands of human-annotated training labels available for both passage and document ranking tasks. We mostly repeated last year's design, to get another matching test set, based on the larger, cleaner, less-biased v2 passage and document set, with passage ranking as primary and document ranking as a secondary task (using labels inferred from passage). As we did last year, we sample from MS MARCO queries that were completely held out, unused in corpus construction, unlike the test queries in the first three years. This approach yields a more difficult test with more headroom for improvement. Alongside the usual MS MARCO (human) queries from MS MARCO, this year we generated synthetic queries using a fine-tuned T5 model and using a GPT-4 prompt. The new headline result this year is that runs using Large Language Model (LLM) prompting in some way outperformed runs that use the "nnlm" approach, which was the best approach in the previous four years. Since this is the last year of the track, future iterations of prompt-based ranking can happen in other tracks. Human relevance assessments were applied to all query types, not just human MS MARCO queries. Evaluation using synthetic queries gave similar results to human queries, with system ordering agreement of $τ=0.8487$. However, human effort was needed to select a subset of the synthetic queries that were usable. We did not see clear evidence of bias, where runs using GPT-4 were favored when evaluated using synthetic GPT-4 queries, or where runs using T5 were favored when evaluated on synthetic T5 queries.

Zheng Zhao, Clara Vania, Subhradeep Kayal et al.

Large language models (LLMs) have advanced conversational AI assistants. However, systematically evaluating how well these assistants apply personalization--adapting to individual user preferences while completing tasks--remains challenging. Existing personalization benchmarks focus on chit-chat, non-conversational tasks, or narrow domains, failing to capture the complexities of personalized task-oriented assistance. To address this, we introduce PersonaLens, a comprehensive benchmark for evaluating personalization in task-oriented AI assistants. Our benchmark features diverse user profiles equipped with rich preferences and interaction histories, along with two specialized LLM-based agents: a user agent that engages in realistic task-oriented dialogues with AI assistants, and a judge agent that employs the LLM-as-a-Judge paradigm to assess personalization, response quality, and task success. Through extensive experiments with current LLM assistants across diverse tasks, we reveal significant variability in their personalization capabilities, providing crucial insights for advancing conversational AI systems.

Yuxiang Qiu, Karim Djemili, Denis Elezi et al.

With the advancement and utility of Artificial Intelligence (AI), personalising education to a global population could be a cornerstone of new educational systems in the future. This work presents the PEEKC dataset and the TrueLearn Python library, which contains a dataset and a series of online learner state models that are essential to facilitate research on learner engagement modelling.TrueLearn family of models was designed following the "open learner" concept, using humanly-intuitive user representations. This family of scalable, online models also help end-users visualise the learner models, which may in the future facilitate user interaction with their models/recommenders. The extensive documentation and coding examples make the library highly accessible to both machine learning developers and educational data mining and learning analytics practitioners. The experiments show the utility of both the dataset and the library with predictive performance significantly exceeding comparative baseline models. The dataset contains a large amount of AI-related educational videos, which are of interest for building and validating AI-specific educational recommenders.

Varsha Ramineni, Hossein A. Rahmani, Emine Yilmaz et al.

Ensuring fairness in AI systems is critical, especially in high-stakes domains such as lending, hiring, and healthcare. This urgency is reflected in emerging global regulations that mandate fairness assessments and independent bias audits. However, procuring the necessary complete data for fairness testing remains a significant challenge. In industry settings, legal and privacy concerns restrict the collection of demographic data required to assess group disparities, and auditors face practical and cultural challenges in gaining access to data. In practice, data relevant for fairness testing is often split across separate sources: internal datasets held by institutions with predictive attributes, and external public datasets such as census data containing protected attributes, each providing only partial, marginal information. Our work seeks to leverage such available separate data to estimate model fairness when complete data is inaccessible. We propose utilising the available separate data to estimate a set of feasible joint distributions and then compute the set plausible fairness metrics. Through simulation and real experiments, we demonstrate that we can derive meaningful bounds on fairness metrics and obtain reliable estimates of the true metric. Our results demonstrate that this approach can serve as a practical and effective solution for fairness testing in real-world settings where access to complete data is restricted.

Varsha Ramineni, Hossein A. Rahmani, Emine Yilmaz et al.

As AI becomes prevalent in high-risk domains and decision-making, it is essential to test for potential harms and biases. This urgency is reflected by the global emergence of AI regulations that emphasise fairness and adequate testing, with some mandating independent bias audits. However, procuring the necessary data for fairness testing remains a significant challenge. Particularly in industry settings, legal and privacy concerns restrict the collection of demographic data required to assess group disparities, and auditors face practical and cultural challenges in gaining access to data. Further, internal historical datasets are often insufficiently representative to identify real-world biases. This work focuses on evaluating classifier fairness when complete datasets including demographics are inaccessible. We propose leveraging separate overlapping datasets to construct complete synthetic data that includes demographic information and accurately reflects the underlying relationships between protected attributes and model features. We validate the fidelity of the synthetic data by comparing it to real data, and empirically demonstrate that fairness metrics derived from testing on such synthetic data are consistent with those obtained from real data. This work, therefore, offers a path to overcome real-world data scarcity for fairness testing, enabling independent, model-agnostic evaluation of fairness, and serving as a viable substitute where real data is limited.

Bin Wu, Zhengyan Shi, Hossein A. Rahmani et al.

Utilizing user profiles to personalize Large Language Models (LLMs) has been shown to enhance the performance on a wide range of tasks. However, the precise role of user profiles and their effect mechanism on LLMs remains unclear. This study first confirms that the effectiveness of user profiles is primarily due to personalization information rather than semantic information. Furthermore, we investigate how user profiles affect the personalization of LLMs. Within the user profile, we reveal that it is the historical personalized response produced or approved by users that plays a pivotal role in personalizing LLMs. This discovery unlocks the potential of LLMs to incorporate a greater number of user profiles within the constraints of limited input length. As for the position of user profiles, we observe that user profiles integrated into different positions of the input context do not contribute equally to personalization. Instead, where the user profile that is closer to the beginning affects more on the personalization of LLMs. Our findings reveal the role of user profiles for the personalization of LLMs, and showcase how incorporating user profiles impacts performance providing insight to leverage user profiles effectively.

Yue Feng, Yunlong Jiao, Animesh Prasad et al.

User Satisfaction Modeling (USM) is one of the popular choices for task-oriented dialogue systems evaluation, where user satisfaction typically depends on whether the user's task goals were fulfilled by the system. Task-oriented dialogue systems use task schema, which is a set of task attributes, to encode the user's task goals. Existing studies on USM neglect explicitly modeling the user's task goals fulfillment using the task schema. In this paper, we propose SG-USM, a novel schema-guided user satisfaction modeling framework. It explicitly models the degree to which the user's preferences regarding the task attributes are fulfilled by the system for predicting the user's satisfaction level. SG-USM employs a pre-trained language model for encoding dialogue context and task attributes. Further, it employs a fulfillment representation layer for learning how many task attributes have been fulfilled in the dialogue, an importance predictor component for calculating the importance of task attributes. Finally, it predicts the user satisfaction based on task attribute fulfillment and task attribute importance. Experimental results on benchmark datasets (i.e. MWOZ, SGD, ReDial, and JDDC) show that SG-USM consistently outperforms competitive existing methods. Our extensive analysis demonstrates that SG-USM can improve the interpretability of user satisfaction modeling, has good scalability as it can effectively deal with unseen tasks and can also effectively work in low-resource settings by leveraging unlabeled data.

Zhengxiang Shi, Francesco Tonolini, Nikolaos Aletras et al.

Semi-supervised learning (SSL) is a popular setting aiming to effectively utilize unlabelled data to improve model performance in downstream natural language processing (NLP) tasks. Currently, there are two popular approaches to make use of unlabelled data: Self-training (ST) and Task-adaptive pre-training (TAPT). ST uses a teacher model to assign pseudo-labels to the unlabelled data, while TAPT continues pre-training on the unlabelled data before fine-tuning. To the best of our knowledge, the effectiveness of TAPT in SSL tasks has not been systematically studied, and no previous work has directly compared TAPT and ST in terms of their ability to utilize the pool of unlabelled data. In this paper, we provide an extensive empirical study comparing five state-of-the-art ST approaches and TAPT across various NLP tasks and data sizes, including in- and out-of-domain settings. Surprisingly, we find that TAPT is a strong and more robust SSL learner, even when using just a few hundred unlabelled samples or in the presence of domain shifts, compared to more sophisticated ST approaches, and tends to bring greater improvements in SSL than in fully-supervised settings. Our further analysis demonstrates the risks of using ST approaches when the size of labelled or unlabelled data is small or when domain shifts exist. We offer a fresh perspective for future SSL research, suggesting the use of unsupervised pre-training objectives over dependency on pseudo labels.

Fanghua Ye, Zhiyuan Hu, Emine Yilmaz

Dialogue systems have received increasing attention while automatically evaluating their performance remains challenging. User satisfaction estimation (USE) has been proposed as an alternative. It assumes that the performance of a dialogue system can be measured by user satisfaction and uses an estimator to simulate users. The effectiveness of USE depends heavily on the estimator. Existing estimators independently predict user satisfaction at each turn and ignore satisfaction dynamics across turns within a dialogue. In order to fully simulate users, it is crucial to take satisfaction dynamics into account. To fill this gap, we propose a new estimator ASAP (sAtisfaction eStimation via HAwkes Process) that treats user satisfaction across turns as an event sequence and employs a Hawkes process to effectively model the dynamics in this sequence. Experimental results on four benchmark dialogue datasets demonstrate that ASAP can substantially outperform state-of-the-art baseline estimators.

Sahan Bulathwela, Hamze Muse, Emine Yilmaz

The automatic generation of educational questions will play a key role in scaling online education, enabling self-assessment at scale when a global population is manoeuvring their personalised learning journeys. We develop \textit{EduQG}, a novel educational question generation model built by adapting a large language model. Our extensive experiments demonstrate that \textit{EduQG} can produce superior educational questions by further pre-training and fine-tuning a pre-trained language model on the scientific text and science question data.

Fanghua Ye, Yue Feng, Emine Yilmaz

The MultiWOZ 2.0 dataset has greatly boosted the research on dialogue state tracking (DST). However, substantial noise has been discovered in its state annotations. Such noise brings about huge challenges for training DST models robustly. Although several refined versions, including MultiWOZ 2.1-2.4, have been published recently, there are still lots of noisy labels, especially in the training set. Besides, it is costly to rectify all the problematic annotations. In this paper, instead of improving the annotation quality further, we propose a general framework, named ASSIST (lAbel noiSe-robuSt dIalogue State Tracking), to train DST models robustly from noisy labels. ASSIST first generates pseudo labels for each sample in the training set by using an auxiliary model trained on a small clean dataset, then puts the generated pseudo labels and vanilla noisy labels together to train the primary model. We show the validity of ASSIST theoretically. Experimental results also demonstrate that ASSIST improves the joint goal accuracy of DST by up to $28.16\%$ on MultiWOZ 2.0 and $8.41\%$ on MultiWOZ 2.4, compared to using only the vanilla noisy labels.

Maria Perez-Ortiz, Sahan Bulathwela, Claire Dormann et al.

Prior research has shown how 'content preview tools' improve speed and accuracy of user relevance judgements across different information retrieval tasks. This paper describes a novel user interface tool, the Content Flow Bar, designed to allow users to quickly identify relevant fragments within informational videos to facilitate browsing, through a cognitively augmented form of navigation. It achieves this by providing semantic "snippets" that enable the user to rapidly scan through video content. The tool provides visually-appealing pop-ups that appear in a time series bar at the bottom of each video, allowing to see in advance and at a glance how topics evolve in the content. We conducted a user study to evaluate how the tool changes the users search experience in video retrieval, as well as how it supports exploration and information seeking. The user questionnaire revealed that participants found the Content Flow Bar helpful and enjoyable for finding relevant information in videos. The interaction logs of the user study, where participants interacted with the tool for completing two informational tasks, showed that it holds promise for enhancing discoverability of content both across and within videos. This discovered potential could leverage a new generation of navigation tools in search and information retrieval.

Sahan Bulathwela, María Pérez-Ortiz, Emine Yilmaz et al.

In informational recommenders, many challenges arise from the need to handle the semantic and hierarchical structure between knowledge areas. This work aims to advance towards building a state-aware educational recommendation system that incorporates semantic relatedness between knowledge topics, propagating latent information across semantically related topics. We introduce a novel learner model that exploits this semantic relatedness between knowledge components in learning resources using the Wikipedia link graph, with the aim to better predict learner engagement and latent knowledge in a lifelong learning scenario. In this sense, Semantic TrueLearn builds a humanly intuitive knowledge representation while leveraging Bayesian machine learning to improve the predictive performance of the educational engagement. Our experiments with a large dataset demonstrate that this new semantic version of TrueLearn algorithm achieves statistically significant improvements in terms of predictive performance with a simple extension that adds semantic awareness to the model.

Danula Hettiachchi, Mark Sanderson, Jorge Goncalves et al.

This volume contains the position papers presented at CSCW 2021 Workshop - Investigating and Mitigating Biases in Crowdsourced Data, held online on 23rd October 2021, at the 24th ACM Conference on Computer-Supported Cooperative Work and Social Computing (CSCW 2021). The workshop explored how specific crowdsourcing workflows, worker attributes, and work practices contribute to biases in data. The workshop also included discussions on research directions to mitigate labelling biases, particularly in a crowdsourced context, and the implications of such methods for the workers.

Aldo Lipani, Florina Piroi, Emine Yilmaz

Information availability affects people's behavior and perception of the world. Notably, people rely on search engines to satisfy their need for information. Search engines deliver results relevant to user requests usually without being or making themselves accountable for the information they deliver, which may harm people's lives and, in turn, society. This potential risk urges the development of evaluation mechanisms of bias in order to empower the user in judging the results of search engines. In this paper, we give a possible solution to measuring representation bias with respect to societal features for search engines and apply it to evaluating the gender representation bias for Google's Knowledge Graph Carousel for listing occupations.

Fangyu Liu, Yunlong Jiao, Jordan Massiah et al.

In NLP, a large volume of tasks involve pairwise comparison between two sequences (e.g. sentence similarity and paraphrase identification). Predominantly, two formulations are used for sentence-pair tasks: bi-encoders and cross-encoders. Bi-encoders produce fixed-dimensional sentence representations and are computationally efficient, however, they usually underperform cross-encoders. Cross-encoders can leverage their attention heads to exploit inter-sentence interactions for better performance but they require task fine-tuning and are computationally more expensive. In this paper, we present a completely unsupervised sentence representation model termed as Trans-Encoder that combines the two learning paradigms into an iterative joint framework to simultaneously learn enhanced bi- and cross-encoders. Specifically, on top of a pre-trained Language Model (PLM), we start with converting it to an unsupervised bi-encoder, and then alternate between the bi- and cross-encoder task formulations. In each alternation, one task formulation will produce pseudo-labels which are used as learning signals for the other task formulation. We then propose an extension to conduct such self-distillation approach on multiple PLMs in parallel and use the average of their pseudo-labels for mutual-distillation. Trans-Encoder creates, to the best of our knowledge, the first completely unsupervised cross-encoder and also a state-of-the-art unsupervised bi-encoder for sentence similarity. Both the bi-encoder and cross-encoder formulations of Trans-Encoder outperform recently proposed state-of-the-art unsupervised sentence encoders such as Mirror-BERT and SimCSE by up to 5% on the sentence similarity benchmarks.

Emine Yilmaz, Peter Hayes, Raza Habib et al.

Labelling data is a major practical bottleneck in training and testing classifiers. Given a collection of unlabelled data points, we address how to select which subset to label to best estimate test metrics such as accuracy, $F_1$ score or micro/macro $F_1$. We consider two sampling based approaches, namely the well-known Importance Sampling and we introduce a novel application of Poisson Sampling. For both approaches we derive the minimal error sampling distributions and how to approximate and use them to form estimators and confidence intervals. We show that Poisson Sampling outperforms Importance Sampling both theoretically and experimentally.

Ömer Kırnap, Fernando Diaz, Asia Biega et al.

There is increasing attention to evaluating the fairness of search system ranking decisions. These metrics often consider the membership of items to particular groups, often identified using protected attributes such as gender or ethnicity. To date, these metrics typically assume the availability and completeness of protected attribute labels of items. However, the protected attributes of individuals are rarely present, limiting the application of fair ranking metrics in large scale systems. In order to address this problem, we propose a sampling strategy and estimation technique for four fair ranking metrics. We formulate a robust and unbiased estimator which can operate even with very limited number of labeled items. We evaluate our approach using both simulated and real world data. Our experimental results demonstrate that our method can estimate this family of fair ranking metrics and provides a robust, reliable alternative to exhaustive or random data annotation.

Nick Craswell, Bhaskar Mitra, Emine Yilmaz et al.

Evaluation efforts such as TREC, CLEF, NTCIR and FIRE, alongside public leaderboard such as MS MARCO, are intended to encourage research and track our progress, addressing big questions in our field. However, the goal is not simply to identify which run is "best", achieving the top score. The goal is to move the field forward by developing new robust techniques, that work in many different settings, and are adopted in research and practice. This paper uses the MS MARCO and TREC Deep Learning Track as our case study, comparing it to the case of TREC ad hoc ranking in the 1990s. We show how the design of the evaluation effort can encourage or discourage certain outcomes, and raising questions about internal and external validity of results. We provide some analysis of certain pitfalls, and a statement of best practices for avoiding such pitfalls. We summarize the progress of the effort so far, and describe our desired end state of "robust usefulness", along with steps that might be required to get us there.

Nick Craswell, Bhaskar Mitra, Emine Yilmaz et al.

The TREC Deep Learning (DL) Track studies ad hoc search in the large data regime, meaning that a large set of human-labeled training data is available. Results so far indicate that the best models with large data may be deep neural networks. This paper supports the reuse of the TREC DL test collections in three ways. First we describe the data sets in detail, documenting clearly and in one place some details that are otherwise scattered in track guidelines, overview papers and in our associated MS MARCO leaderboard pages. We intend this description to make it easy for newcomers to use the TREC DL data. Second, because there is some risk of iteration and selection bias when reusing a data set, we describe the best practices for writing a paper using TREC DL data, without overfitting. We provide some illustrative analysis. Finally we address a number of issues around the TREC DL data, including an analysis of reusability.

Fanghua Ye, Jarana Manotumruksa, Emine Yilmaz

The MultiWOZ 2.0 dataset has greatly stimulated the research of task-oriented dialogue systems. However, its state annotations contain substantial noise, which hinders a proper evaluation of model performance. To address this issue, massive efforts were devoted to correcting the annotations. Three improved versions (i.e., MultiWOZ 2.1-2.3) have then been released. Nonetheless, there are still plenty of incorrect and inconsistent annotations. This work introduces MultiWOZ 2.4, which refines the annotations in the validation set and test set of MultiWOZ 2.1. The annotations in the training set remain unchanged (same as MultiWOZ 2.1) to elicit robust and noise-resilient model training. We benchmark eight state-of-the-art dialogue state tracking models on MultiWOZ 2.4. All of them demonstrate much higher performance than on MultiWOZ 2.1.

Jimmy Lin, Daniel Campos, Nick Craswell et al.

Leaderboards are a ubiquitous part of modern research in applied machine learning. By design, they sort entries into some linear order, where the top-scoring entry is recognized as the "state of the art" (SOTA). Due to the rapid progress being made in information retrieval today, particularly with neural models, the top entry in a leaderboard is replaced with some regularity. These are touted as improvements in the state of the art. Such pronouncements, however, are almost never qualified with significance testing. In the context of the MS MARCO document ranking leaderboard, we pose a specific question: How do we know if a run is significantly better than the current SOTA? We ask this question against the backdrop of recent IR debates on scale types: in particular, whether commonly used significance tests are even mathematically permissible. Recognizing these potential pitfalls in evaluation methodology, our study proposes an evaluation framework that explicitly treats certain outcomes as distinct and avoids aggregating them into a single-point metric. Empirical analysis of SOTA runs from the MS MARCO document ranking leaderboard reveals insights about how one run can be "significantly better" than another that are obscured by the current official evaluation metric (MRR@100).

Fanghua Ye, Jarana Manotumruksa, Qiang Zhang et al.

An indispensable component in task-oriented dialogue systems is the dialogue state tracker, which keeps track of users' intentions in the course of conversation. The typical approach towards this goal is to fill in multiple pre-defined slots that are essential to complete the task. Although various dialogue state tracking methods have been proposed in recent years, most of them predict the value of each slot separately and fail to consider the correlations among slots. In this paper, we propose a slot self-attention mechanism that can learn the slot correlations automatically. Specifically, a slot-token attention is first utilized to obtain slot-specific features from the dialogue context. Then a stacked slot self-attention is applied on these features to learn the correlations among slots. We conduct comprehensive experiments on two multi-domain task-oriented dialogue datasets, including MultiWOZ 2.0 and MultiWOZ 2.1. The experimental results demonstrate that our approach achieves state-of-the-art performance on both datasets, verifying the necessity and effectiveness of taking slot correlations into consideration.

Nick Craswell, Daniel Campos, Bhaskar Mitra et al.

Users of Web search engines reveal their information needs through queries and clicks, making click logs a useful asset for information retrieval. However, click logs have not been publicly released for academic use, because they can be too revealing of personally or commercially sensitive information. This paper describes a click data release related to the TREC Deep Learning Track document corpus. After aggregation and filtering, including a k-anonymity requirement, we find 1.4 million of the TREC DL URLs have 18 million connections to 10 million distinct queries. Our dataset of these queries and connections to TREC documents is of similar size to proprietary datasets used in previous papers on query mining and ranking. We perform some preliminary experiments using the click data to augment the TREC DL training data, offering by comparison: 28x more queries, with 49x more connections to 4.4x more URLs in the corpus. We present a description of the dataset's generation process, characteristics, use in ranking and suggest other potential uses.

Sahan Bulathwela, María Pérez-Ortiz, Aldo Lipani et al.

The explosion of Open Educational Resources (OERs) in the recent years creates the demand for scalable, automatic approaches to process and evaluate OERs, with the end goal of identifying and recommending the most suitable educational materials for learners. We focus on building models to find the characteristics and features involved in context-agnostic engagement (i.e. population-based), a seldom researched topic compared to other contextualised and personalised approaches that focus more on individual learner engagement. Learner engagement, is arguably a more reliable measure than popularity/number of views, is more abundant than user ratings and has also been shown to be a crucial component in achieving learning outcomes. In this work, we explore the idea of building a predictive model for population-based engagement in education. We introduce a novel, large dataset of video lectures for predicting context-agnostic engagement and propose both cross-modal and modality-specific feature sets to achieve this task. We further test different strategies for quantifying learner engagement signals. We demonstrate the use of our approach in the case of data scarcity. Additionally, we perform a sensitivity analysis of the best performing model, which shows promising performance and can be easily integrated into an educational recommender system for OERs.

Emine Yilmaz, Nick Craswell, Bhaskar Mitra et al.

As deep learning based models are increasingly being used for information retrieval (IR), a major challenge is to ensure the availability of test collections for measuring their quality. Test collections are generated based on pooling results of various retrieval systems, but until recently this did not include deep learning systems. This raises a major challenge for reusable evaluation: Since deep learning based models use external resources (e.g. word embeddings) and advanced representations as opposed to traditional methods that are mainly based on lexical similarity, they may return different types of relevant document that were not identified in the original pooling. If so, test collections constructed using traditional methods are likely to lead to biased and unfair evaluation results for deep learning (neural) systems. This paper uses simulated pooling to test the fairness and reusability of test collections, showing that pooling based on traditional systems only can lead to biased evaluation of deep learning systems.

Nick Craswell, Bhaskar Mitra, Emine Yilmaz et al.

The Deep Learning Track is a new track for TREC 2019, with the goal of studying ad hoc ranking in a large data regime. It is the first track with large human-labeled training sets, introducing two sets corresponding to two tasks, each with rigorous TREC-style blind evaluation and reusable test sets. The document retrieval task has a corpus of 3.2 million documents with 367 thousand training queries, for which we generate a reusable test set of 43 queries. The passage retrieval task has a corpus of 8.8 million passages with 503 thousand training queries, for which we generate a reusable test set of 43 queries. This year 15 groups submitted a total of 75 runs, using various combinations of deep learning, transfer learning and traditional IR ranking methods. Deep learning runs significantly outperformed traditional IR runs. Possible explanations for this result are that we introduced large training data and we included deep models trained on such data in our judging pools, whereas some past studies did not have such training data or pooling.

Sahan Bulathwela, Maria Perez-Ortiz, Emine Yilmaz et al.

One of the most ambitious use cases of computer-assisted learning is to build a recommendation system for lifelong learning. Most recommender algorithms exploit similarities between content and users, overseeing the necessity to leverage sensible learning trajectories for the learner. Lifelong learning thus presents unique challenges, requiring scalable and transparent models that can account for learner knowledge and content novelty simultaneously, while also retaining accurate learners representations for long periods of time. We attempt to build a novel educational recommender, that relies on an integrative approach combining multiple drivers of learners engagement. Our first step towards this goal is TrueLearn, which models content novelty and background knowledge of learners and achieves promising performance while retaining a human interpretable learner model.

Sahan Bulathwela, Maria Perez-Ortiz, Emine Yilmaz et al.

The recent advances in computer-assisted learning systems and the availability of open educational resources today promise a pathway to providing cost-efficient, high-quality education to large masses of learners. One of the most ambitious use cases of computer-assisted learning is to build a lifelong learning recommendation system. Unlike short-term courses, lifelong learning presents unique challenges, requiring sophisticated recommendation models that account for a wide range of factors such as background knowledge of learners or novelty of the material while effectively maintaining knowledge states of masses of learners for significantly longer periods of time (ideally, a lifetime). This work presents the foundations towards building a dynamic, scalable and transparent recommendation system for education, modelling learner's knowledge from implicit data in the form of engagement with open educational resources. We i) use a text ontology based on Wikipedia to automatically extract knowledge components of educational resources and, ii) propose a set of online Bayesian strategies inspired by the well-known areas of item response theory and knowledge tracing. Our proposal, TrueLearn, focuses on recommendations for which the learner has enough background knowledge (so they are able to understand and learn from the material), and the material has enough novelty that would help the learner improve their knowledge about the subject and keep them engaged. We further construct a large open educational video lectures dataset and test the performance of the proposed algorithms, which show clear promise towards building an effective educational recommendation system.

Niklas Stoehr, Emine Yilmaz, Marc Brockschmidt et al.

While a wide range of interpretable generative procedures for graphs exist, matching observed graph topologies with such procedures and choices for its parameters remains an open problem. Devising generative models that closely reproduce real-world graphs requires domain knowledge and time-consuming simulation. While existing deep learning approaches rely on less manual modelling, they offer little interpretability. This work approaches graph generation (decoding) as the inverse of graph compression (encoding). We show that in a disentanglement-focused deep autoencoding framework, specifically Beta-Variational Autoencoders (Beta-VAE), choices of generative procedures and their parameters arise naturally in the latent space. Our model is capable of learning disentangled, interpretable latent variables that represent the generative parameters of procedurally generated random graphs and real-world graphs. The degree of disentanglement is quantitatively measured using the Mutual Information Gap (MIG). When training our Beta-VAE model on ER random graphs, its latent variables have a near one-to-one mapping to the ER random graph parameters n and p. We deploy the model to analyse the correlation between graph topology and node attributes measuring their mutual dependence without handpicking topological properties.

Qiang Zhang, Aldo Lipani, Omer Kirnap et al.

Asynchronous events on the continuous time domain, e.g., social media actions and stock transactions, occur frequently in the world. The ability to recognize occurrence patterns of event sequences is crucial to predict which typeof events will happen next and when. A de facto standard mathematical framework to do this is the Hawkes process. In order to enhance expressivity of multivariate Hawkes processes, conventional statistical methods and deep recurrent networks have been employed to modify its intensity function. The former is highly interpretable and requires small size of training data but relies on correct model design while the latter has less dependency on prior knowledge and is more powerful in capturing complicated patterns. We leverage pros and cons of these models and propose a self-attentive Hawkes process(SAHP). The proposed method adapts self-attention to fit the intensity function of Hawkes processes. This design has two benefits:(1) compared with conventional statistical methods, the SAHP is more powerful to identify complicated dependency relationships between temporal events; (2)compared with deep recurrent networks, the self-attention mechanism is able to capture longer historical information, and is more interpretable because the learnt attention weight tensor shows contributions of each historical event. Experiments on four real-world datasets demonstrate the effectiveness of the proposed method.

Bhaskar Mitra, Corby Rosset, David Hawking et al.

Classical information retrieval (IR) methods, such as query likelihood and BM25, score documents independently w.r.t. each query term, and then accumulate the scores. Assuming query term independence allows precomputing term-document scores using these models---which can be combined with specialized data structures, such as inverted index, for efficient retrieval. Deep neural IR models, in contrast, compare the whole query to the document and are, therefore, typically employed only for late stage re-ranking. We incorporate query term independence assumption into three state-of-the-art neural IR models: BERT, Duet, and CKNRM---and evaluate their performance on a passage ranking task. Surprisingly, we observe no significant loss in result quality for Duet and CKNRM---and a small degradation in the case of BERT. However, by operating on each query term independently, these otherwise computationally intensive models become amenable to offline precomputation---dramatically reducing the cost of query evaluations employing state-of-the-art neural ranking models. This strategy makes it practical to use deep models for retrieval from large collections---and not restrict their usage to late stage re-ranking.