Oded Nov

Andrew Bell, Oded Nov, Julia Stoyanovich

Increasingly, laws are being proposed and passed by governments around the world to regulate Artificial Intelligence (AI) systems implemented into the public and private sectors. Many of these regulations address the transparency of AI systems, and related citizen-aware issues like allowing individuals to have the right to an explanation about how an AI system makes a decision that impacts them. Yet, almost all AI governance documents to date have a significant drawback: they have focused on what to do (or what not to do) with respect to making AI systems transparent, but have left the brunt of the work to technologists to figure out how to build transparent systems. We fill this gap by proposing a novel stakeholder-first approach that assists technologists in designing transparent, regulatory compliant systems. We also describe a real-world case-study that illustrates how this approach can be used in practice.

Felicia Fang-Yi Tan, Moritz A. Messerschmidt, Wen Yin et al.

Responsiveness in large language model (LLM) applications is widely assumed to be critical, yet the impact of latency on user behavior and perception of output quality has not been systematically explored. We report a controlled experiment varying time-to-first-token latency (2, 9, 20 seconds) across two taxonomy-driven knowledge task types (Creation and Advice). Log analyses reveal that user interaction behaviors were robust to latency, yet varied by task type: Creation tasks elicited more frequent prompting than Advice tasks. In contrast, participants who experienced 2-second latencies rated the LLM's outputs less thoughtful and useful than those who experienced 9- or 20-second latencies. Participants attributed delays to AI deliberation, though long waits occasionally shifted this interpretation toward frustration or concerns about reliability. Overall, this work demonstrates that latency is not simply a cost to reduce but a tunable design variable with ethical implications. We offer design strategies for enhancing human-LLM interaction.

Rama Adithya Varanasi, Batia Mishan Wiesenfeld, Oded Nov

Generative AI (GAI) technologies are disrupting professional writing, challenging traditional practices. Recent studies explore GAI adoption experiences of creative practitioners, but we know little about how these experiences evolve into established practices and how GAI resistance alters these practices. To address this gap, we conducted 25 semi-structured interviews with writing professionals who adopted and/or resisted GAI. Using the theoretical lens of Job Crafting, we identify four strategies professionals employ to reshape their roles. Writing professionals employed GAI resisting strategies to maximize human potential, reinforce professional identity, carve out a professional niche, and preserve credibility within their networks. In contrast, GAI-enabled strategies allowed writers who embraced GAI to enhance desirable workflows, minimize mundane tasks, and engage in new AI-managerial labor. These strategies amplified their collaborations with GAI while reducing their reliance on other people. We conclude by discussing implications of GAI practices on writers' identity and practices as well as crafting theory.

Jun Yuan, Oded Nov, Enrico Bertini

Rule sets are often used in Machine Learning (ML) as a way to communicate the model logic in settings where transparency and intelligibility are necessary. Rule sets are typically presented as a text-based list of logical statements (rules). Surprisingly, to date there has been limited work on exploring visual alternatives for presenting rules. In this paper, we explore the idea of designing alternative representations of rules, focusing on a number of visual factors we believe have a positive impact on rule readability and understanding. We then presents a user study exploring their impact. The results show that some design factors have a strong impact on how efficiently readers can process the rules while having minimal impact on accuracy. This work can help practitioners employ more effective solutions when using rules as a communication strategy to understand ML models.

Jun Yuan, Oded Nov, Enrico Bertini

Rule sets are often used in Machine Learning (ML) as a way to communicate the model logic in settings where transparency and intelligibility are necessary. Rule sets are typically presented as a text-based list of logical statements (rules). Surprisingly, to date there has been limited work on exploring visual alternatives for presenting rules. In this paper, we explore the idea of designing alternative representations of rules, focusing on a number of visual factors we believe have a positive impact on rule readability and understanding. The paper presents an initial design space for visualizing rule sets and a user study exploring their impact. The results show that some design factors have a strong impact on how efficiently readers can process the rules while having minimal impact on accuracy. This work can help practitioners employ more effective solutions when using rules as a communication strategy to understand ML models.

Oded Nov

Users increasingly face multiple interface features on one hand, and constraints on available resources (e.g., time, attention) on the other. Understanding the sensitivity of users' well-being to feature type and resource constraints, is critical for informed design. Building on microeconomic theory, and focusing on social information features, users' interface choices were conceptualized as an exchange of resources (e.g., time), in return for access to goods (social information features). We studied how sensitive users' well-being is to features' type, and to their cost level and type. We found that (1) increased cost of feature use leads to decreased well-being, (2) users' well-being is a function of features' cost type, and (3) users' well-being is sensitive to differences in feature type. The approach used here to quantify user well-being derived from interface features offers a basis for asynchronous feature comparison.

Mark Cartwright, Jason Cramer, Ana Elisa Mendez Mendez et al.

We present SONYC-UST-V2, a dataset for urban sound tagging with spatiotemporal information. This dataset is aimed for the development and evaluation of machine listening systems for real-world urban noise monitoring. While datasets of urban recordings are available, this dataset provides the opportunity to investigate how spatiotemporal metadata can aid in the prediction of urban sound tags. SONYC-UST-V2 consists of 18510 audio recordings from the "Sounds of New York City" (SONYC) acoustic sensor network, including the timestamp of audio acquisition and location of the sensor. The dataset contains annotations by volunteers from the Zooniverse citizen science platform, as well as a two-stage verification with our team. In this article, we describe our data collection procedure and propose evaluation metrics for multilabel classification of urban sound tags. We report the results of a simple baseline model that exploits spatiotemporal information.

Graham Dove, Martina Balestra, Devin Mann et al.

Applications in a range of domains, including route planning and well-being, offer advice based on the social information available in prior users' aggregated activity. When designing these applications, is it better to offer: a) advice that if strictly adhered to is more likely to result in an individual successfully achieving their goal, even if fewer users will choose to adopt it? or b) advice that is likely to be adopted by a larger number of users, but which is sub-optimal with regard to any particular individual achieving their goal? We identify this dilemma, characterized as Goal-Directed vs. Adoption-Directed advice, and investigate the design questions it raises through an online experiment undertaken in four advice domains (financial investment, making healthier lifestyle choices, route planning, training for a 5k run), with three user types, and across two levels of uncertainty. We report findings that suggest a preference for advice favoring individual goal attainment over higher user adoption rates, albeit with significant variation across advice domains; and discuss their design implications.

Oded Nov, Yindalon Aphinyanaphongs, Yvonne W. Lui et al.

One of the dramatic trends at the intersection of computing and healthcare has been patients' increased access to medical information, ranging from self-tracked physiological data to genetic data, tests, and scans. Increasingly however, patients and clinicians have access to advanced machine learning-based tools for diagnosis, prediction, and recommendation based on large amounts of data, some of it patient-generated. Consequently, just as organizations have had to deal with a "Bring Your Own Device" (BYOD) reality in which employees use their personal devices (phones and tablets) for some aspects of their work, a similar reality of "Bring Your Own Algorithm" (BYOA) is emerging in healthcare with its own challenges and support demands. BYOA is changing patient-clinician interactions and the technologies, skills and workflows related to them. In this paper we argue that: (1) BYOA is changing the patient-clinician relationship and the nature of expert work in healthcare, and (2) better patient-clinician-information-interpretation relationships can be facilitated with solutions that integrate technological and organizational perspectives.

Tiago Machado, Daniel Gopstein, Oded Nov et al.

Game development is a complex task involving multiple disciplines and technologies. Developers and researchers alike have suggested that AI-driven game design assistants may improve developer workflow. We present a recommender system for assisting humans in game design as well as a rigorous human subjects study to validate it. The AI-driven game design assistance system suggests game mechanics to designers based on characteristics of the game being developed. We believe this method can bring creative insights and increase users' productivity. We conducted quantitative studies that showed the recommender system increases users' levels of accuracy and computational affect, and decreases their levels of workload.

Juan Pablo Bello, Claudio Silva, Oded Nov et al.

We present the Sounds of New York City (SONYC) project, a smart cities initiative focused on developing a cyber-physical system for the monitoring, analysis and mitigation of urban noise pollution. Noise pollution is one of the topmost quality of life issues for urban residents in the U.S. with proven effects on health, education, the economy, and the environment. Yet, most cities lack the resources to continuously monitor noise and understand the contribution of individual sources, the tools to analyze patterns of noise pollution at city-scale, and the means to empower city agencies to take effective, data-driven action for noise mitigation. The SONYC project advances novel technological and socio-technical solutions that help address these needs. SONYC includes a distributed network of both sensors and people for large-scale noise monitoring. The sensors use low-cost, low-power technology, and cutting-edge machine listening techniques, to produce calibrated acoustic measurements and recognize individual sound sources in real time. Citizen science methods are used to help urban residents connect to city agencies and each other, understand their noise footprint, and facilitate reporting and self-regulation. Crucially, SONYC utilizes big data solutions to analyze, retrieve and visualize information from sensors and citizens, creating a comprehensive acoustic model of the city that can be used to identify significant patterns of noise pollution. These data can be used to drive the strategic application of noise code enforcement by city agencies to optimize the reduction of noise pollution. The entire system, integrating cyber, physical and social infrastructure, forms a closed loop of continuous sensing, analysis and actuation on the environment. SONYC provides a blueprint for the mitigation of noise pollution that can potentially be applied to other cities in the US and abroad.

Junius Gunaratne, Oded Nov

Product information labels can help users understand complex information leading them to make better decisions. One area where consumers are particularly prone to make costly decision-making errors is long-term saving, which requires understanding of complex concepts such as uncertainty and trade-offs. While most people are poorly equipped to deal with such concepts, interactive design can potentially help users make better decisions. We developed an interactive information label to assist consumers with retirement saving decision-making. To evaluate it, we exposed 382 users to one of three user interface conditions in a retirement saving simulator where they made 35 yearly decisions under changing circumstances. We found significantly better ability of users to reach their goals with the information label. Furthermore, users who interacted with the label made better decisions than those who were presented with a static information label. Lastly, we found the label particularly effective in helping novice savers.