Jason Tsay

Laura Dabbish, Colleen Stuart, Jason Tsay et al.

This paper examines coordination in transparent work environments - environments where the content of work artifacts, and the actions taken on these artifacts, are fully visible to organizational members. Our qualitative study of a community of open source software developers revealed a coordination system characterized by interest-based, asynchronous interaction and knowledge transfer. At the core of asynchronous knowledge transfer, lies the concept of quasi-codification, which occurs when rich process knowledge is implicitly encoded in work artifacts. Our findings suggest that members are able to more selectively form dependencies, monitor the trajectory of projects, and make their work understandable to others which facilitates coordination. We discuss two important characteristics that enable coordination activities in a transparent environment: the presence of an imagined audience that dictates the way artifacts are crafted, and experience within the environment, that allows individuals to derive knowledge from these artifacts. By showing how transparency influences coordination, this research challenges previous conceptions of coordination for complex, collaborative work.

Nikitha Rao, Jason Tsay, Kiran Kate et al.

Low-code programming allows citizen developers to create programs with minimal coding effort, typically via visual (e.g. drag-and-drop) interfaces. In parallel, recent AI-powered tools such as Copilot and ChatGPT generate programs from natural language instructions. We argue that these modalities are complementary: tools like ChatGPT greatly reduce the need to memorize large APIs but still require their users to read (and modify) programs, whereas visual tools abstract away most or all programming but struggle to provide easy access to large APIs. At their intersection, we propose LowCoder, the first low-code tool for developing AI pipelines that supports both a visual programming interface (LowCoder_VP) and an AI-powered natural language interface (LowCoder_NL). We leverage this tool to provide some of the first insights into whether and how these two modalities help programmers by conducting a user study. We task 20 developers with varying levels of AI expertise with implementing four ML pipelines using LowCoder, replacing the LowCoder_NL component with a simple keyword search in half the tasks. Overall, we find that LowCoder is especially useful for (i) Discoverability: using LowCoder_NL, participants discovered new operators in 75% of the tasks, compared to just 32.5% and 27.5% using web search or scrolling through options respectively in the keyword-search condition, and (ii) Iterative Composition: 82.5% of tasks were successfully completed and many initial pipelines were further successfully improved. Qualitative analysis shows that AI helps users discover how to implement constructs when they know what to do, but still fails to support novices when they lack clarity on what they want to accomplish. Overall, our work highlights the benefits of combining the power of AI with low-code programming.

Jason Tsay, Andrea Bartezzaghi, Aleke Nolte et al.

Artificial Intelligence (AI) development is inherently iterative and experimental. Over the course of normal development, especially with the advent of automated AI, hundreds or thousands of experiments are generated and are often lost or never examined again. There is a lost opportunity to document these experiments and learn from them at scale, but the complexity of tracking and reproducing these experiments is often prohibitive to data scientists. We present the Lifelong Database of Experiments (LDE) that automatically extracts and stores linked metadata from experiment artifacts and provides features to reproduce these artifacts and perform meta-learning across them. We store context from multiple stages of the AI development lifecycle including datasets, pipelines, how each is configured, and training runs with information about their runtime environment. The standardized nature of the stored metadata allows for querying and aggregation, especially in terms of ranking artifacts by performance metrics. We exhibit the capabilities of the LDE by reproducing an existing meta-learning study and storing the reproduced metadata in our system. Then, we perform two experiments on this metadata: 1) examining the reproducibility and variability of the performance metrics and 2) implementing a number of meta-learning algorithms on top of the data and examining how variability in experimental results impacts recommendation performance. The experimental results suggest significant variation in performance, especially depending on dataset configurations; this variation carries over when meta-learning is built on top of the results, with performance improving when using aggregated results. This suggests that a system that automatically collects and aggregates results such as the LDE not only assists in implementing meta-learning but may also improve its performance.

Matthew Arnold, Rachel K. E. Bellamy, Michael Hind et al.

Accuracy is an important concern for suppliers of artificial intelligence (AI) services, but considerations beyond accuracy, such as safety (which includes fairness and explainability), security, and provenance, are also critical elements to engender consumers' trust in a service. Many industries use transparent, standardized, but often not legally required documents called supplier's declarations of conformity (SDoCs) to describe the lineage of a product along with the safety and performance testing it has undergone. SDoCs may be considered multi-dimensional fact sheets that capture and quantify various aspects of the product and its development to make it worthy of consumers' trust. Inspired by this practice, we propose FactSheets to help increase trust in AI services. We envision such documents to contain purpose, performance, safety, security, and provenance information to be completed by AI service providers for examination by consumers. We suggest a comprehensive set of declaration items tailored to AI and provide examples for two fictitious AI services in the appendix of the paper.