Gagan Bansal

Qingyun Wu, Gagan Bansal, Jieyu Zhang et al. · uw

AutoGen is an open-source framework that allows developers to build LLM applications via multiple agents that can converse with each other to accomplish tasks. AutoGen agents are customizable, conversable, and can operate in various modes that employ combinations of LLMs, human inputs, and tools. Using AutoGen, developers can also flexibly define agent interaction behaviors. Both natural language and computer code can be used to program flexible conversation patterns for different applications. AutoGen serves as a generic infrastructure to build diverse applications of various complexities and LLM capacities. Empirical studies demonstrate the effectiveness of the framework in many example applications, with domains ranging from mathematics, coding, question answering, operations research, online decision-making, entertainment, etc.

Hussein Mozannar, Gagan Bansal, Adam Fourney et al. · microsoft-research

Code-recommendation systems, such as Copilot and CodeWhisperer, have the potential to improve programmer productivity by suggesting and auto-completing code. However, to fully realize their potential, we must understand how programmers interact with these systems and identify ways to improve that interaction. To seek insights about human-AI collaboration with code recommendations systems, we studied GitHub Copilot, a code-recommendation system used by millions of programmers daily. We developed CUPS, a taxonomy of common programmer activities when interacting with Copilot. Our study of 21 programmers, who completed coding tasks and retrospectively labeled their sessions with CUPS, showed that CUPS can help us understand how programmers interact with code-recommendation systems, revealing inefficiencies and time costs. Our insights reveal how programmers interact with Copilot and motivate new interface designs and metrics.

Matheus Kunzler Maldaner, Adam Fourney, Amanda Swearngin et al.

AI agents are increasingly asked to carry out work that spans minutes, hours, or longer. Yet the default model of agent behavior is continuous action: issuing tool calls, refreshing pages, searching for alternatives, or otherwise trying to force progress. This is the wrong approach for many long-running tasks, which are better served by a strategy of sustained attention. Instead, agents should monitor an environment, notice when an external event makes progress possible, then respond promptly without wasting resources while waiting. To measure progress on this class of tasks, we introduce SentinelBench, an open-source benchmark for time-evolving monitoring tasks. SentinelBench contains 100 tasks across 10 synthetic web environments, including email, calendars, finance, professional networking, and entertainment. Each environment exposes a live web interface and replays a scripted sequence of events, requiring agents to navigate and reason about web pages whose state shifts underfoot. SentinelBench measures task completion, reaction time, and resource use, exposing the tradeoff between responsiveness and cost. We report results across three models and two browser-agent harnesses, establishing performance baselines for future comparison and demonstrating how agent design choices can dramatically impact key metrics. Together, these results show that SentinelBench distinguishes meaningful differences in agent behavior.

Hussein Mozannar, Gagan Bansal, Adam Fourney et al. · microsoft-research

AI powered code-recommendation systems, such as Copilot and CodeWhisperer, provide code suggestions inside a programmer's environment (e.g., an IDE) with the aim of improving productivity. We pursue mechanisms for leveraging signals about programmers' acceptance and rejection of code suggestions to guide recommendations. We harness data drawn from interactions with GitHub Copilot, a system used by millions of programmers, to develop interventions that can save time for programmers. We introduce a utility-theoretic framework to drive decisions about suggestions to display versus withhold. The approach, conditional suggestion display from human feedback (CDHF), relies on a cascade of models that provide the likelihood that recommended code will be accepted. These likelihoods are used to selectively hide suggestions, reducing both latency and programmer verification time. Using data from 535 programmers, we perform a retrospective evaluation of CDHF and show that we can avoid displaying a significant fraction of suggestions that would have been rejected. We further demonstrate the importance of incorporating the programmer's latent unobserved state in decisions about when to display suggestions through an ablation study. Finally, we showcase how using suggestion acceptance as a reward signal for guiding the display of suggestions can lead to suggestions of reduced quality, indicating an unexpected pitfall.

Valerie Chen, Q. Vera Liao, Jennifer Wortman Vaughan et al. · cmu, microsoft-research

AI explanations are often mentioned as a way to improve human-AI decision-making, but empirical studies have not found consistent evidence of explanations' effectiveness and, on the contrary, suggest that they can increase overreliance when the AI system is wrong. While many factors may affect reliance on AI support, one important factor is how decision-makers reconcile their own intuition -- beliefs or heuristics, based on prior knowledge, experience, or pattern recognition, used to make judgments -- with the information provided by the AI system to determine when to override AI predictions. We conduct a think-aloud, mixed-methods study with two explanation types (feature- and example-based) for two prediction tasks to explore how decision-makers' intuition affects their use of AI predictions and explanations, and ultimately their choice of when to rely on AI. Our results identify three types of intuition involved in reasoning about AI predictions and explanations: intuition about the task outcome, features, and AI limitations. Building on these, we summarize three observed pathways for decision-makers to apply their own intuition and override AI predictions. We use these pathways to explain why (1) the feature-based explanations we used did not improve participants' decision outcomes and increased their overreliance on AI, and (2) the example-based explanations we used improved decision-makers' performance over feature-based explanations and helped achieve complementary human-AI performance. Overall, our work identifies directions for further development of AI decision-support systems and explanation methods that help decision-makers effectively apply their intuition to achieve appropriate reliance on AI.

Helena Vasconcelos, Gagan Bansal, Adam Fourney et al. · microsoft-research

Large-scale generative models enabled the development of AI-powered code completion tools to assist programmers in writing code. However, much like other AI-powered tools, AI-powered code completions are not always accurate, potentially introducing bugs or even security vulnerabilities into code if not properly detected and corrected by a human programmer. One technique that has been proposed and implemented to help programmers identify potential errors is to highlight uncertain tokens. However, there have been no empirical studies exploring the effectiveness of this technique -- nor investigating the different and not-yet-agreed-upon notions of uncertainty in the context of generative models. We explore the question of whether conveying information about uncertainty enables programmers to more quickly and accurately produce code when collaborating with an AI-powered code completion tool, and if so, what measure of uncertainty best fits programmers' needs. Through a mixed-methods study with 30 programmers, we compare three conditions: providing the AI system's code completion alone, highlighting tokens with the lowest likelihood of being generated by the underlying generative model, and highlighting tokens with the highest predicted likelihood of being edited by a programmer. We find that highlighting tokens with the highest predicted likelihood of being edited leads to faster task completion and more targeted edits, and is subjectively preferred by study participants. In contrast, highlighting tokens according to their probability of being generated does not provide any benefit over the baseline with no highlighting. We further explore the design space of how to convey uncertainty in AI-powered code completion tools, and find that programmers prefer highlights that are granular, informative, interpretable, and not overwhelming.

Victor Dibia, Adam Fourney, Gagan Bansal et al. · microsoft-research

Large language models have demonstrated great potential to assist programmers in generating code. For such human-AI pair programming scenarios, we empirically demonstrate that while generated code is most often evaluated in terms of their functional correctness (i.e., whether generations pass available unit tests), correctness does not fully capture (e.g., may underestimate) the productivity gains these models may provide. Through a user study with N = 49 experienced programmers, we show that while correctness captures high-value generations, programmers still rate code that fails unit tests as valuable if it reduces the overall effort needed to complete a coding task. Finally, we propose a hybrid metric that combines functional correctness and syntactic similarity and show that it achieves a 14% stronger correlation with value and can therefore better represent real-world gains when evaluating and comparing models.

Victor Dibia, Jingya Chen, Gagan Bansal et al.

Multi-agent systems, where multiple agents (generative AI models + tools) collaborate, are emerging as an effective pattern for solving long-running, complex tasks in numerous domains. However, specifying their parameters (such as models, tools, and orchestration mechanisms etc,.) and debugging them remains challenging for most developers. To address this challenge, we present AUTOGEN STUDIO, a no-code developer tool for rapidly prototyping, debugging, and evaluating multi-agent workflows built upon the AUTOGEN framework. AUTOGEN STUDIO offers a web interface and a Python API for representing LLM-enabled agents using a declarative (JSON-based) specification. It provides an intuitive drag-and-drop UI for agent workflow specification, interactive evaluation and debugging of workflows, and a gallery of reusable agent components. We highlight four design principles for no-code multi-agent developer tools and contribute an open-source implementation at https://github.com/microsoft/autogen/tree/main/samples/apps/autogen-studio

Adam Fourney, Gagan Bansal, Hussein Mozannar et al. · microsoft-research

Modern AI agents, driven by advances in large foundation models, promise to enhance our productivity and transform our lives by augmenting our knowledge and capabilities. To achieve this vision, AI agents must effectively plan, perform multi-step reasoning and actions, respond to novel observations, and recover from errors, to successfully complete complex tasks across a wide range of scenarios. In this work, we introduce Magentic-One, a high-performing open-source agentic system for solving such tasks. Magentic-One uses a multi-agent architecture where a lead agent, the Orchestrator, plans, tracks progress, and re-plans to recover from errors. Throughout task execution, the Orchestrator directs other specialized agents to perform tasks as needed, such as operating a web browser, navigating local files, or writing and executing Python code. We show that Magentic-One achieves statistically competitive performance to the state-of-the-art on three diverse and challenging agentic benchmarks: GAIA, AssistantBench, and WebArena. Magentic-One achieves these results without modification to core agent capabilities or to how they collaborate, demonstrating progress towards generalist agentic systems. Moreover, Magentic-One's modular design allows agents to be added or removed from the team without additional prompt tuning or training, easing development and making it extensible to future scenarios. We provide an open-source implementation of Magentic-One, and we include AutoGenBench, a standalone tool for agentic evaluation. AutoGenBench provides built-in controls for repetition and isolation to run agentic benchmarks in a rigorous and contained manner -- which is important when agents' actions have side-effects. Magentic-One, AutoGenBench and detailed empirical performance evaluations of Magentic-One, including ablations and error analysis are available at https://aka.ms/magentic-one

Hussein Mozannar, Gagan Bansal, Cheng Tan et al. · microsoft-research

AI agents powered by large language models are increasingly capable of autonomously completing complex, multi-step tasks using external tools. Yet, they still fall short of human-level performance in most domains including computer use, software development, and research. Their growing autonomy and ability to interact with the outside world, also introduces safety and security risks including potentially misaligned actions and adversarial manipulation. We argue that human-in-the-loop agentic systems offer a promising path forward, combining human oversight and control with AI efficiency to unlock productivity from imperfect systems. We introduce Magentic-UI, an open-source web interface for developing and studying human-agent interaction. Built on a flexible multi-agent architecture, Magentic-UI supports web browsing, code execution, and file manipulation, and can be extended with diverse tools via Model Context Protocol (MCP). Moreover, Magentic-UI presents six interaction mechanisms for enabling effective, low-cost human involvement: co-planning, co-tasking, multi-tasking, action guards, and long-term memory. We evaluate Magentic-UI across four dimensions: autonomous task completion on agentic benchmarks, simulated user testing of its interaction capabilities, qualitative studies with real users, and targeted safety assessments. Our findings highlight Magentic-UI's potential to advance safe and efficient human-agent collaboration.

Gheorghe Comanici, Eric Bieber, Mike Schaekermann et al. · amazon-science, baidu

In this report, we introduce the Gemini 2.X model family: Gemini 2.5 Pro and Gemini 2.5 Flash, as well as our earlier Gemini 2.0 Flash and Flash-Lite models. Gemini 2.5 Pro is our most capable model yet, achieving SoTA performance on frontier coding and reasoning benchmarks. In addition to its incredible coding and reasoning skills, Gemini 2.5 Pro is a thinking model that excels at multimodal understanding and it is now able to process up to 3 hours of video content. Its unique combination of long context, multimodal and reasoning capabilities can be combined to unlock new agentic workflows. Gemini 2.5 Flash provides excellent reasoning abilities at a fraction of the compute and latency requirements and Gemini 2.0 Flash and Flash-Lite provide high performance at low latency and cost. Taken together, the Gemini 2.X model generation spans the full Pareto frontier of model capability vs cost, allowing users to explore the boundaries of what is possible with complex agentic problem solving.

Will Epperson, Gagan Bansal, Victor Dibia et al.

Fully autonomous teams of LLM-powered AI agents are emerging that collaborate to perform complex tasks for users. What challenges do developers face when trying to build and debug these AI agent teams? In formative interviews with five AI agent developers, we identify core challenges: difficulty reviewing long agent conversations to localize errors, lack of support in current tools for interactive debugging, and the need for tool support to iterate on agent configuration. Based on these needs, we developed an interactive multi-agent debugging tool, AGDebugger, with a UI for browsing and sending messages, the ability to edit and reset prior agent messages, and an overview visualization for navigating complex message histories. In a two-part user study with 14 participants, we identify common user strategies for steering agents and highlight the importance of interactive message resets for debugging. Our studies deepen understanding of interfaces for debugging increasingly important agentic workflows.

Omar Shaikh, Hussein Mozannar, Gagan Bansal et al. · microsoft-research

Language models excel at following instructions but often struggle with the collaborative aspects of conversation that humans naturally employ. This limitation in grounding -- the process by which conversation participants establish mutual understanding -- can lead to outcomes ranging from frustrated users to serious consequences in high-stakes scenarios. To systematically study grounding challenges in human-LLM interactions, we analyze logs from three human-assistant datasets: WildChat, MultiWOZ, and Bing Chat. We develop a taxonomy of grounding acts and build models to annotate and forecast grounding behavior. Our findings reveal significant differences in human-human and human-LLM grounding: LLMs were three times less likely to initiate clarification and sixteen times less likely to provide follow-up requests than humans. Additionally, we find that early grounding failures predict later interaction breakdowns. Building on these insights, we introduce Rifts, a benchmark derived from publicly available LLM interaction data containing situations where LLMs fail to initiate grounding. We note that current frontier models perform poorly on Rifts, highlighting the need to reconsider how we train and prompt LLMs for human interaction. To this end, we develop a preliminary intervention aimed at mitigating grounding failures.

Peter Cihon, Merlin Stein, Gagan Bansal et al.

AI agents are AI systems that can achieve complex goals autonomously. Assessing the level of agent autonomy is crucial for understanding both their potential benefits and risks. Current assessments of autonomy often focus on specific risks and rely on run-time evaluations -- observations of agent actions during operation. We introduce a code-based assessment of autonomy that eliminates the need to run an AI agent to perform specific tasks, thereby reducing the costs and risks associated with run-time evaluations. Using this code-based framework, the orchestration code used to run an AI agent can be scored according to a taxonomy that assesses attributes of autonomy: impact and oversight. We demonstrate this approach with the AutoGen framework and select applications.

Gagan Bansal, Jennifer Wortman Vaughan, Saleema Amershi et al. · microsoft-research

Remarkable advancements in modern generative foundation models have enabled the development of sophisticated and highly capable autonomous agents that can observe their environment, invoke tools, and communicate with other agents to solve problems. Although such agents can communicate with users through natural language, their complexity and wide-ranging failure modes present novel challenges for human-AI interaction. Building on prior research and informed by a communication grounding perspective, we contribute to the study of \emph{human-agent communication} by identifying and analyzing twelve key communication challenges that these systems pose. These include challenges in conveying information from the agent to the user, challenges in enabling the user to convey information to the agent, and overarching challenges that need to be considered across all human-agent communication. We illustrate each challenge through concrete examples and identify open directions of research. Our findings provide insights into critical gaps in human-agent communication research and serve as an urgent call for new design patterns, principles, and guidelines to support transparency and control in these systems.

Enhao Zhang, Erkang Zhu, Gagan Bansal et al. · microsoft-research

Large language model (LLM)-based multi-agent systems have demonstrated remarkable promise for tackling complex tasks by breaking them down into subtasks that are iteratively planned, executed, observed, and refined. Despite their effectiveness, these systems often incur high latency because real-world problems frequently demand multiple iterative cycles of reasoning steps. To address this challenge, we propose M1-Parallel, a framework that concurrently runs multiple multi-agent teams in parallel to uncover distinct solution paths. By leveraging an event-driven communication model with asynchronous messaging, M1-Parallel efficiently capitalizes on the inherent diversity of valid plans to either reduce end-to-end latency or boost task completion rates. Our experiments on complex tasks show that M1-Parallel with early termination achieves up to $2.2\times$ speedup while preserving accuracy, and that M1-Parallel with aggregation yields higher task completion rates. We further investigate strategies aimed at encouraging diverse execution plans but observe no additional performance gains over repeated sampling. Overall, these findings underscore the potential of parallel plan execution for optimizing multi-agent systems for real-world, high-complexity reasoning tasks.

Gagan Bansal, Wenyue Hua, Zezhou Huang et al. · microsoft-research

As LLM agents advance, they are increasingly mediating economic decisions, ranging from product discovery to transactions, on behalf of users. Such applications promise benefits but also raise many questions about agent accountability and value for users. Addressing these questions requires understanding how agents behave in realistic market conditions. However, previous research has largely evaluated agents in constrained settings, such as single-task marketplaces (e.g., negotiation) or structured two-agent interactions. Real-world markets are fundamentally different: they require agents to handle diverse economic activities and coordinate within large, dynamic ecosystems where multiple agents with opaque behaviors may engage in open-ended dialogues. To bridge this gap, we investigate two-sided agentic marketplaces where Assistant agents represent consumers and Service agents represent competing businesses. To study these interactions safely, we develop Magentic-Marketplace -- a simulated environment where Assistants and Services can operate. This environment enables us to study key market dynamics: the utility agents achieve, behavioral biases, vulnerability to manipulation, and how search mechanisms shape market outcomes. Our experiments show that frontier models can approach optimal welfare -- but only under ideal search conditions. Performance degrades sharply with scale, and all models exhibit severe first-proposal bias, creating 10-30x advantages for response speed over quality. These findings reveal how behaviors emerge across market conditions, informing the design of fair and efficient agentic marketplaces.

Scott Roy, Cliff Brunk, Kyu-Young Kim et al.

One of the challenges in a task oriented natural language application like the Google Assistant, Siri, or Alexa is to localize the output to many languages. This paper explores doing this by applying machine translation to the English output. Using machine translation is very scalable, as it can work with any English output and can handle dynamic text, but otherwise the problem is a poor fit. The required quality bar is close to perfection, the range of sentences is extremely narrow, and the sentences are often very different than the ones in the machine translation training data. This combination of requirements is novel in the field of domain adaptation for machine translation. We are able to reach the required quality bar by building on existing ideas and adding new ones: finetuning on in-domain translations, adding sentences from the Web, adding semantic annotations, and using automatic error detection. The paper shares our approach and results, together with a distillation model to serve the translation models at scale.

Ana Valeria Gonzalez, Gagan Bansal, Angela Fan et al.

While research on explaining predictions of open-domain QA systems (ODQA) to users is gaining momentum, most works have failed to evaluate the extent to which explanations improve user trust. While few works evaluate explanations using user studies, they employ settings that may deviate from the end-user's usage in-the-wild: ODQA is most ubiquitous in voice-assistants, yet current research only evaluates explanations using a visual display, and may erroneously extrapolate conclusions about the most performant explanations to other modalities. To alleviate these issues, we conduct user studies that measure whether explanations help users correctly decide when to accept or reject an ODQA system's answer. Unlike prior work, we control for explanation modality, e.g., whether they are communicated to users through a spoken or visual interface, and contrast effectiveness across modalities. Our results show that explanations derived from retrieved evidence passages can outperform strong baselines (calibrated confidence) across modalities but the best explanation strategy in fact changes with the modality. We show common failure cases of current explanations, emphasize end-to-end evaluation of explanations, and caution against evaluating them in proxy modalities that are different from deployment.

Gagan Bansal, Tongshuang Wu, Joyce Zhou et al.

Many researchers motivate explainable AI with studies showing that human-AI team performance on decision-making tasks improves when the AI explains its recommendations. However, prior studies observed improvements from explanations only when the AI, alone, outperformed both the human and the best team. Can explanations help lead to complementary performance, where team accuracy is higher than either the human or the AI working solo? We conduct mixed-method user studies on three datasets, where an AI with accuracy comparable to humans helps participants solve a task (explaining itself in some conditions). While we observed complementary improvements from AI augmentation, they were not increased by explanations. Rather, explanations increased the chance that humans will accept the AI's recommendation, regardless of its correctness. Our result poses new challenges for human-centered AI: Can we develop explanatory approaches that encourage appropriate trust in AI, and therefore help generate (or improve) complementary performance?

Gagan Bansal, Besmira Nushi, Ece Kamar et al.

AI practitioners typically strive to develop the most accurate systems, making an implicit assumption that the AI system will function autonomously. However, in practice, AI systems often are used to provide advice to people in domains ranging from criminal justice and finance to healthcare. In such AI-advised decision making, humans and machines form a team, where the human is responsible for making final decisions. But is the most accurate AI the best teammate? We argue "No" -- predictable performance may be worth a slight sacrifice in AI accuracy. Instead, we argue that AI systems should be trained in a human-centered manner, directly optimized for team performance. We study this proposal for a specific type of human-AI teaming, where the human overseer chooses to either accept the AI recommendation or solve the task themselves. To optimize the team performance for this setting we maximize the team's expected utility, expressed in terms of the quality of the final decision, cost of verifying, and individual accuracies of people and machines. Our experiments with linear and non-linear models on real-world, high-stakes datasets show that the most accuracy AI may not lead to highest team performance and show the benefit of modeling teamwork during training through improvements in expected team utility across datasets, considering parameters such as human skill and the cost of mistakes. We discuss the shortcoming of current optimization approaches beyond well-studied loss functions such as log-loss, and encourage future work on AI optimization problems motivated by human-AI collaboration.

Gagan Bansal, Besmira Nushi, Ece Kamar et al.

AI systems are being deployed to support human decision making in high-stakes domains. In many cases, the human and AI form a team, in which the human makes decisions after reviewing the AI's inferences. A successful partnership requires that the human develops insights into the performance of the AI system, including its failures. We study the influence of updates to an AI system in this setting. While updates can increase the AI's predictive performance, they may also lead to changes that are at odds with the user's prior experiences and confidence in the AI's inferences, hurting therefore the overall team performance. We introduce the notion of the compatibility of an AI update with prior user experience and present methods for studying the role of compatibility in human-AI teams. Empirical results on three high-stakes domains show that current machine learning algorithms do not produce compatible updates. We propose a re-training objective to improve the compatibility of an update by penalizing new errors. The objective offers full leverage of the performance/compatibility tradeoff, enabling more compatible yet accurate updates.

Mia Xu Chen, Benjamin N Lee, Gagan Bansal et al.

In this paper, we present Smart Compose, a novel system for generating interactive, real-time suggestions in Gmail that assists users in writing mails by reducing repetitive typing. In the design and deployment of such a large-scale and complicated system, we faced several challenges including model selection, performance evaluation, serving and other practical issues. At the core of Smart Compose is a large-scale neural language model. We leveraged state-of-the-art machine learning techniques for language model training which enabled high-quality suggestion prediction, and constructed novel serving infrastructure for high-throughput and real-time inference. Experimental results show the effectiveness of our proposed system design and deployment approach. This system is currently being served in Gmail.

Daniel S. Weld, Gagan Bansal

Since Artificial Intelligence (AI) software uses techniques like deep lookahead search and stochastic optimization of huge neural networks to fit mammoth datasets, it often results in complex behavior that is difficult for people to understand. Yet organizations are deploying AI algorithms in many mission-critical settings. To trust their behavior, we must make AI intelligible, either by using inherently interpretable models or by developing new methods for explaining and controlling otherwise overwhelmingly complex decisions using local approximation, vocabulary alignment, and interactive explanation. This paper argues that intelligibility is essential, surveys recent work on building such systems, and highlights key directions for research.

Amita Gajewar, Gagan Bansal

For any business, planning is a continuous process, and typically business-owners focus on making both long-term planning aligned with a particular strategy as well as short-term planning that accommodates the dynamic market situations. An ability to perform an accurate financial forecast is crucial for effective planning. In this paper, we focus on providing an intelligent and efficient solution that will help in forecasting revenue using machine learning algorithms. We experiment with three different revenue forecasting models, and here we provide detailed insights into the methodology and their relative performance measured on real finance data. As a real-world application of our models, we partner with Microsoft's Finance organization (department that reports Microsoft's finances) to provide them a guidance on the projected revenue for upcoming quarters.