Malihe Alikhani

Hyunwoo Kim, Jack Hessel, Liwei Jiang et al. · allen-ai, cmu

Data scarcity has been a long standing issue in the field of open-domain social dialogue. To quench this thirst, we present SODA: the first publicly available, million-scale high-quality social dialogue dataset. By contextualizing social commonsense knowledge from a knowledge graph, we are able to distill an exceptionally broad spectrum of social interactions from a large language model. Human evaluation shows that conversations in SODA are more consistent, specific, and (surprisingly) natural than those in prior human-authored datasets. Using SODA, we train COSMO: a generalizable conversation model that is significantly more natural and consistent on unseen datasets than best-performing conversation models (e.g., GODEL, BlenderBot-1, Koala, Vicuna). Experiments reveal COSMO is sometimes even preferred to the original human-written gold responses. Additionally, our results shed light on the distinction between knowledge-enriched conversations and natural social chitchats. We plan to make our data, model, and code public.

Sedrick Scott Keh, Steven Y. Feng, Varun Gangal et al. · cmu

Tongue twisters are meaningful sentences that are difficult to pronounce. The process of automatically generating tongue twisters is challenging since the generated utterance must satisfy two conditions at once: phonetic difficulty and semantic meaning. Furthermore, phonetic difficulty is itself hard to characterize and is expressed in natural tongue twisters through a heterogeneous mix of phenomena such as alliteration and homophony. In this paper, we propose PANCETTA: Phoneme Aware Neural Completion to Elicit Tongue Twisters Automatically. We leverage phoneme representations to capture the notion of phonetic difficulty, and we train language models to generate original tongue twisters on two proposed task settings. To do this, we curate a dataset called PANCETTA, consisting of existing English tongue twisters. Through automatic and human evaluation, as well as qualitative analysis, we show that PANCETTA generates novel, phonetically difficult, fluent, and semantically meaningful tongue twisters.

Sedrick Scott Keh, Kevin Lu, Varun Gangal et al. · amazon-science, cmu

A personification is a figure of speech that endows inanimate entities with properties and actions typically seen as requiring animacy. In this paper, we explore the task of personification generation. To this end, we propose PINEAPPLE: Personifying INanimate Entities by Acquiring Parallel Personification data for Learning Enhanced generation. We curate a corpus of personifications called PersonifCorp, together with automatically generated de-personified literalizations of these personifications. We demonstrate the usefulness of this parallel corpus by training a seq2seq model to personify a given literal input. Both automatic and human evaluations show that fine-tuning with PersonifCorp leads to significant gains in personification-related qualities such as animacy and interestingness. A detailed qualitative analysis also highlights key strengths and imperfections of PINEAPPLE over baselines, demonstrating a strong ability to generate diverse and creative personifications that enhance the overall appeal of a sentence.

Venkata S Govindarajan, Katherine Atwell, Barea Sinno et al.

Current studies of bias in NLP rely mainly on identifying (unwanted or negative) bias towards a specific demographic group. While this has led to progress recognizing and mitigating negative bias, and having a clear notion of the targeted group is necessary, it is not always practical. In this work we extrapolate to a broader notion of bias, rooted in social science and psychology literature. We move towards predicting interpersonal group relationship (IGR) - modeling the relationship between the speaker and the target in an utterance - using fine-grained interpersonal emotions as an anchor. We build and release a dataset of English tweets by US Congress members annotated for interpersonal emotion -- the first of its kind, and 'found supervision' for IGR labels; our analyses show that subtle emotional signals are indicative of different biases. While humans can perform better than chance at identifying IGR given an utterance, we show that neural models perform much better; furthermore, a shared encoding between IGR and interpersonal perceived emotion enabled performance gains in both tasks. Data and code for this paper are available at https://github.com/venkatasg/interpersonal-bias

Meng Ye, Karan Sikka, Katherine Atwell et al.

Content moderation is the process of flagging content based on pre-defined platform rules. There has been a growing need for AI moderators to safeguard users as well as protect the mental health of human moderators from traumatic content. While prior works have focused on identifying hateful/offensive language, they are not adequate for meeting the challenges of content moderation since 1) moderation decisions are based on violation of rules, which subsumes detection of offensive speech, and 2) such rules often differ across communities which entails an adaptive solution. We propose to study the challenges of content moderation by introducing a multilingual dataset of 1.8 Million Reddit comments spanning 56 subreddits in English, German, Spanish and French. We perform extensive experimental analysis to highlight the underlying challenges and suggest related research problems such as cross-lingual transfer, learning under label noise (human biases), transfer of moderation models, and predicting the violated rule. Our dataset and analysis can help better prepare for the challenges and opportunities of auto moderation.

Katherine Atwell, Sabit Hassan, Malihe Alikhani

Using style-transfer models to reduce offensiveness of social media comments can help foster a more inclusive environment. However, there are no sizable datasets that contain offensive texts and their inoffensive counterparts, and fine-tuning pretrained models with limited labeled data can lead to the loss of original meaning in the style-transferred text. To address this issue, we provide two major contributions. First, we release the first publicly-available, parallel corpus of offensive Reddit comments and their style-transferred counterparts annotated by expert sociolinguists. Then, we introduce the first discourse-aware style-transfer models that can effectively reduce offensiveness in Reddit text while preserving the meaning of the original text. These models are the first to examine inferential links between the comment and the text it is replying to when transferring the style of offensive Reddit text. We propose two different methods of integrating discourse relations with pretrained transformer models and evaluate them on our dataset of offensive comments from Reddit and their inoffensive counterparts. Improvements over the baseline with respect to both automatic metrics and human evaluation indicate that our discourse-aware models are better at preserving meaning in style-transferred text when compared to the state-of-the-art discourse-agnostic models.

Anthony Sicilia, Malihe Alikhani

The ingrained principles of fairness in a dialogue system's decision-making process and generated responses are crucial for user engagement, satisfaction, and task achievement. Absence of equitable and inclusive principles can hinder the formation of common ground, which in turn negatively impacts the overall performance of the system. For example, misusing pronouns in a user interaction may cause ambiguity about the intended subject. Yet, there is no comprehensive study of equitable text generation in dialogue. Aptly, in this work, we use theories of computational learning to study this problem. We provide formal definitions of equity in text generation, and further, prove formal connections between learning human-likeness and learning equity: algorithms for improving equity ultimately reduce to algorithms for improving human-likeness (on augmented data). With this insight, we also formulate reasonable conditions under which text generation algorithms can learn to generate equitable text without any modifications to the biased training data on which they learn. To exemplify our theory in practice, we look at a group of algorithms for the GuessWhat?! visual dialogue game and, using this example, test our theory empirically. Our theory accurately predicts relative-performance of multiple algorithms in generating equitable text as measured by both human and automated evaluation.

Sabit Hassan, Malihe Alikhani

Counterspeech can be an effective method for battling hateful content on social media. Automated counterspeech generation can aid in this process. Generated counterspeech, however, can be viable only when grounded in the context of topic, audience and sensitivity as these factors influence both the efficacy and appropriateness. In this work, we propose a novel framework based on theories of discourse to study the inferential links that connect counter speeches to the hateful comment. Within this framework, we propose: i) a taxonomy of counterspeech derived from discourse frameworks, and ii) discourse-informed prompting strategies for generating contextually-grounded counterspeech. To construct and validate this framework, we present a process for collecting an in-the-wild dataset of counterspeech from Reddit. Using this process, we manually annotate a dataset of 3.9k Reddit comment pairs for the presence of hatespeech and counterspeech. The positive pairs are annotated for 10 classes in our proposed taxonomy. We annotate these pairs with paraphrased counterparts to remove offensiveness and first-person references. We show that by using our dataset and framework, large language models can generate contextually-grounded counterspeech informed by theories of discourse. According to our human evaluation, our approaches can act as a safeguard against critical failures of discourse-agnostic models.

Katherine Atwell, Anthony Sicilia, Seong Jae Hwang et al.

Discourse analysis allows us to attain inferences of a text document that extend beyond the sentence-level. The current performance of discourse models is very low on texts outside of the training distribution's coverage, diminishing the practical utility of existing models. There is need for a measure that can inform us to what extent our model generalizes from the training to the test sample when these samples may be drawn from distinct distributions. While this can be estimated via distribution shift, we argue that this does not directly correlate with change in the observed error of a classifier (i.e. error-gap). Thus, we propose to use a statistic from the theoretical domain adaptation literature which can be directly tied to error-gap. We study the bias of this statistic as an estimator of error-gap both theoretically and through a large-scale empirical study of over 2400 experiments on 6 discourse datasets from domains including, but not limited to: news, biomedical texts, TED talks, Reddit posts, and fiction. Our results not only motivate our proposal and help us to understand its limitations, but also provide insight on the properties of discourse models and datasets which improve performance in domain adaptation. For instance, we find that non-news datasets are slightly easier to transfer to than news datasets when the training and test sets are very different. Our code and an associated Python package are available to allow practitioners to make more informed model and dataset choices.

Mert İnan, Yang Zhong, Sabit Hassan et al.

End-to-end sign language generation models do not accurately represent the prosody in sign language. A lack of temporal and spatial variations leads to poor-quality generated presentations that confuse human interpreters. In this paper, we aim to improve the prosody in generated sign languages by modeling intensification in a data-driven manner. We present different strategies grounded in linguistics of sign language that inform how intensity modifiers can be represented in gloss annotations. To employ our strategies, we first annotate a subset of the benchmark PHOENIX-14T, a German Sign Language dataset, with different levels of intensification. We then use a supervised intensity tagger to extend the annotated dataset and obtain labels for the remaining portion of it. This enhanced dataset is then used to train state-of-the-art transformer models for sign language generation. We find that our efforts in intensification modeling yield better results when evaluated with automatic metrics. Human evaluation also indicates a higher preference of the videos generated using our model.

Malihe Alikhani, Thomas Kober, Bashar Alhafni et al. · microsoft-research

Typologically diverse languages offer systems of lexical and grammatical aspect that allow speakers to focus on facets of event structure in ways that comport with the specific communicative setting and discourse constraints they face. In this paper, we look specifically at captions of images across Arabic, Chinese, Farsi, German, Russian, and Turkish and describe a computational model for predicting lexical aspects. Despite the heterogeneity of these languages, and the salient invocation of distinctive linguistic resources across their caption corpora, speakers of these languages show surprising similarities in the ways they frame image content. We leverage this observation for zero-shot cross-lingual learning and show that lexical aspects can be predicted for a given language despite not having observed any annotated data for this language at all.

Anthony Sicilia, Katherine Atwell, Malihe Alikhani et al.

Multiclass neural networks are a common tool in modern unsupervised domain adaptation, yet an appropriate theoretical description for their non-uniform sample complexity is lacking in the adaptation literature. To fill this gap, we propose the first PAC-Bayesian adaptation bounds for multiclass learners. We facilitate practical use of our bounds by also proposing the first approximation techniques for the multiclass distribution divergences we consider. For divergences dependent on a Gibbs predictor, we propose additional PAC-Bayesian adaptation bounds which remove the need for inefficient Monte-Carlo estimation. Empirically, we test the efficacy of our proposed approximation techniques as well as some novel design-concepts which we include in our bounds. Finally, we apply our bounds to analyze a common adaptation algorithm that uses neural networks.

Anthony Sicilia, Malihe Alikhani

Algorithms for text-generation in dialogue can be misguided. For example, in task-oriented settings, reinforcement learning that optimizes only task-success can lead to abysmal lexical diversity. We hypothesize this is due to poor theoretical understanding of the objectives in text-generation and their relation to the learning process (i.e., model training). To this end, we propose a new theoretical framework for learning to generate text in dialogue. Compared to existing theories of learning, our framework allows for analysis of the multi-faceted goals inherent to text-generation. We use our framework to develop theoretical guarantees for learners that adapt to unseen data. As an example, we apply our theory to study data-shift within a cooperative learning algorithm proposed for the GuessWhat?! visual dialogue game. From this insight, we propose a new algorithm, and empirically, we demonstrate our proposal improves both task-success and human-likeness of the generated text. Finally, we show statistics from our theory are empirically predictive of multiple qualities of the generated dialogue, suggesting our theory is useful for model-selection when human evaluations are not available.

Anthony Sicilia, Tristan Maidment, Pat Healy et al.

Investigating cooperativity of interlocutors is central in studying pragmatics of dialogue. Models of conversation that only assume cooperative agents fail to explain the dynamics of strategic conversations. Thus, we investigate the ability of agents to identify non-cooperative interlocutors while completing a concurrent visual-dialogue task. Within this novel setting, we study the optimality of communication strategies for achieving this multi-task objective. We use the tools of learning theory to develop a theoretical model for identifying non-cooperative interlocutors and apply this theory to analyze different communication strategies. We also introduce a corpus of non-cooperative conversations about images in the GuessWhat?! dataset proposed by De Vries et al. (2017). We use reinforcement learning to implement multiple communication strategies in this context and find empirical results validate our theory.

Anthony Sicilia, Malihe Alikhani

Typically, when evaluating Theory of Mind, we consider the beliefs of others to be binary: held or not held. But what if someone is unsure about their own beliefs? How can we quantify this uncertainty? We propose a new suite of tasks, challenging language models (LMs) to model the uncertainty of others in dialogue. We design these tasks around conversation forecasting, wherein an agent forecasts an unobserved outcome to a conversation. Uniquely, we view interlocutors themselves as forecasters, asking an LM to predict the uncertainty of the interlocutors (a probability). We experiment with re-scaling methods, variance reduction strategies, and demographic context, for this regression task, conducting experiments on three dialogue corpora (social, negotiation, task-oriented) with eight LMs. While LMs can explain up to 7% variance in the uncertainty of others, we highlight the difficulty of the tasks and room for future work, especially in practical applications, like anticipating ``false

Mert İnan, Katherine Atwell, Anthony Sicilia et al.

We introduce a goal-oriented conversational AI system enhanced with American Sign Language (ASL) instructions, presenting the first implementation of such a system on a worldwide multimodal conversational AI platform. Accessible through a touch-based interface, our system receives input from users and seamlessly generates ASL instructions by leveraging retrieval methods and cognitively based gloss translations. Central to our design is a sign translation module powered by Large Language Models, alongside a token-based video retrieval system for delivering instructional content from recipes and wikiHow guides. Our development process is deeply rooted in a commitment to community engagement, incorporating insights from the Deaf and Hard-of-Hearing community, as well as experts in cognitive and ASL learning sciences. The effectiveness of our signing instructions is validated by user feedback, achieving ratings on par with those of the system in its non-signing variant. Additionally, our system demonstrates exceptional performance in retrieval accuracy and text-generation quality, measured by metrics such as BERTScore. We have made our codebase and datasets publicly accessible at https://github.com/Merterm/signed-dialogue, and a demo of our signed instruction video retrieval system is available at https://huggingface.co/spaces/merterm/signed-instructions.

Anthony Sicilia, Malihe Alikhani

Conversation forecasting tasks a model with predicting the outcome of an unfolding conversation. For instance, it can be applied in social media moderation to predict harmful user behaviors before they occur, allowing for preventative interventions. While large language models (LLMs) have recently been proposed as an effective tool for conversation forecasting, it's unclear what biases they may have, especially against forecasting the (potentially harmful) outcomes we request them to predict during moderation. This paper explores to what extent model uncertainty can be used as a tool to mitigate potential biases. Specifically, we ask three primary research questions: 1) how does LLM forecasting accuracy change when we ask models to represent their uncertainty; 2) how does LLM bias change when we ask models to represent their uncertainty; 3) how can we use uncertainty representations to reduce or completely mitigate biases without many training data points. We address these questions for 5 open-source language models tested on 2 datasets designed to evaluate conversation forecasting for social media moderation.

Anthony Sicilia, Hyunwoo Kim, Khyathi Raghavi Chandu et al. · allen-ai, nvidia

Effective interlocutors account for the uncertain goals, beliefs, and emotions of others. But even the best human conversationalist cannot perfectly anticipate the trajectory of a dialogue. How well can language models represent inherent uncertainty in conversations? We propose FortUne Dial, an expansion of the long-standing "conversation forecasting" task: instead of just accuracy, evaluation is conducted with uncertainty-aware metrics, effectively enabling abstention on individual instances. We study two ways in which language models potentially represent outcome uncertainty (internally, using scores and directly, using tokens) and propose fine-tuning strategies to improve calibration of both representations. Experiments on eight difficult negotiation corpora demonstrate that our proposed fine-tuning strategies (a traditional supervision strategy and an off-policy reinforcement learning strategy) can calibrate smaller open-source models to compete with pre-trained models 10x their size.

Anthony Sicilia, Mert Inan, Malihe Alikhani

Effective human-machine collaboration requires machine learning models to externalize uncertainty, so users can reflect and intervene when necessary. For language models, these representations of uncertainty may be impacted by sycophancy bias: proclivity to agree with users, even if they are wrong. For instance, models may be over-confident in (incorrect) problem solutions suggested by a user. We study the relationship between sycophancy and uncertainty estimation for the first time. We propose a generalization of the definition of sycophancy bias to measure downstream impacts on uncertainty estimation, and also propose a new algorithm (SyRoUP) to account for sycophancy in the uncertainty estimation process. Unlike previous works on sycophancy, we study a broad array of user behaviors, varying both correctness and confidence of user suggestions to see how model answers (and their certainty) change. Our experiments across conversation forecasting and question-answering tasks show that user confidence plays a critical role in modulating the effects of sycophancy, and that SyRoUP can better predict these effects. From these results, we argue that externalizing both model and user uncertainty can help to mitigate the impacts of sycophancy bias.

Sabit Hassan, Anthony Sicilia, Malihe Alikhani

Ensuring robust safety measures across a wide range of scenarios is crucial for user-facing systems. While Large Language Models (LLMs) can generate valuable data for safety measures, they often exhibit distributional biases, focusing on common scenarios and neglecting rare but critical cases. This can undermine the effectiveness of safety protocols developed using such data. To address this, we propose a novel framework that integrates active learning with clustering to guide LLM generation, enhancing their representativeness and robustness in safety scenarios. We demonstrate the effectiveness of our approach by constructing a dataset of 5.4K potential safety violations through an iterative process involving LLM generation and an active learner model's feedback. Our results show that the proposed framework produces a more representative set of safety scenarios without requiring prior knowledge of the underlying data distribution. Additionally, data acquired through our method improves the accuracy and F1 score of both the active learner model as well models outside the scope of active learning process, highlighting its broad applicability.

Ziyi Wang, Yuxuan Lu, Wenbo Li et al. · gatech, microsoft-research

Can large language models (LLMs) accurately simulate the next web action of a specific user? While LLMs have shown promising capabilities in generating ``believable'' human behaviors, evaluating their ability to mimic real user behaviors remains an open challenge, largely due to the lack of high-quality, publicly available datasets that capture both the observable actions and the internal reasoning of an actual human user. To address this gap, we introduce OPERA, a novel dataset of Observation, Persona, Rationale, and Action collected from real human participants during online shopping sessions. OPERA is the first public dataset that comprehensively captures: user personas, browser observations, fine-grained web actions, and self-reported just-in-time rationales. We developed both an online questionnaire and a custom browser plugin to gather this dataset with high fidelity. Using OPERA, we establish the first benchmark to evaluate how well current LLMs can predict a specific user's next action and rationale with a given persona and <observation, action, rationale> history. This dataset lays the groundwork for future research into LLM agents that aim to act as personalized digital twins for human.

Yuya Asano, Sabit Hassan, Paras Sharma et al.

General-purpose automatic speech recognition (ASR) systems do not always perform well in goal-oriented dialogue. Existing ASR correction methods rely on prior user data or named entities. We extend correction to tasks that have no prior user data and exhibit linguistic flexibility such as lexical and syntactic variations. We propose a novel context augmentation with a large language model and a ranking strategy that incorporates contextual information from the dialogue states of a goal-oriented conversational AI and its tasks. Our method ranks (1) n-best ASR hypotheses by their lexical and semantic similarity with context and (2) context by phonetic correspondence with ASR hypotheses. Evaluated in home improvement and cooking domains with real-world users, our method improves recall and F1 of correction by 34% and 16%, respectively, while maintaining precision and false positive rate. Users rated .8-1 point (out of 5) higher when our correction method worked properly, with no decrease due to false positives.

Mert İnan, Anthony Sicilia, Suvodip Dey et al.

While theories of discourse and cognitive science have long recognized the value of unhurried pacing, recent dialogue research tends to minimize friction in conversational systems. Yet, frictionless dialogue risks fostering uncritical reliance on AI outputs, which can obscure implicit assumptions and lead to unintended consequences. To meet this challenge, we propose integrating positive friction into conversational AI, which promotes user reflection on goals, critical thinking on system response, and subsequent re-conditioning of AI systems. We hypothesize systems can improve goal alignment, modeling of user mental states, and task success by deliberately slowing down conversations in strategic moments to ask questions, reveal assumptions, or pause. We present an ontology of positive friction and collect expert human annotations on multi-domain and embodied goal-oriented corpora. Experiments on these corpora, along with simulated interactions using state-of-the-art systems, suggest incorporating friction not only fosters accountable decision-making, but also enhances machine understanding of user beliefs and goals, and increases task success rates.

Sabit Hassan, Anthony Sicilia, Malihe Alikhani

Ensuring that Large Language Models (LLMs) generate text representative of diverse sub-populations is essential, particularly when key concepts related to under-represented groups are scarce in the training data. We address this challenge with a novel clustering-based active learning framework, enhanced with knowledge distillation. The proposed framework transforms the intermediate outputs of the learner model, enabling effective active learning for generative tasks for the first time. Integration of clustering and knowledge distillation yields more representative models without prior knowledge of underlying data distribution and overbearing human efforts. We validate our approach in practice through case studies in counter-narration and style transfer. We construct two new datasets in tandem with model training, showing a performance improvement of 2%-10% over baseline models. Our results also show more consistent performance across various data subgroups and increased lexical diversity, underscoring our model's resilience to skewness in available data. Further, our results show that the data acquired via our approach improves the performance of secondary models not involved in the learning loop, showcasing practical utility of the framework.

Resmi Ramachandranpillai, Kishore Sampath, Ayaazuddin Mohammad et al.

Biases in automated clinical decision-making using Electronic Healthcare Records (EHR) impose significant disparities in patient care and treatment outcomes. Conventional approaches have primarily focused on bias mitigation strategies stemming from single attributes, overlooking intersectional subgroups -- groups formed across various demographic intersections (such as race, gender, ethnicity, etc.). Rendering single-attribute mitigation strategies to intersectional subgroups becomes statistically irrelevant due to the varying distribution and bias patterns across these subgroups. The multimodal nature of EHR -- data from various sources such as combinations of text, time series, tabular, events, and images -- adds another layer of complexity as the influence on minority groups may fluctuate across modalities. In this paper, we take the initial steps to uncover potential intersectional biases in predictions by sourcing extensive multimodal datasets, MIMIC-Eye1 and MIMIC-IV ED, and propose mitigation at the intersectional subgroup level. We perform and benchmark downstream tasks and bias evaluation on the datasets by learning a unified text representation from multimodal sources, harnessing the enormous capabilities of the pre-trained clinical Language Models (LM), MedBERT, Clinical BERT, and Clinical BioBERT. Our findings indicate that the proposed sub-group-specific bias mitigation is robust across different datasets, subgroups, and embeddings, demonstrating effectiveness in addressing intersectional biases in multimodal settings.

Saki Imai, Mert İnan, Anthony Sicilia et al.

Evaluating sign language generation is often done through back-translation, where generated signs are first recognized back to text and then compared to a reference using text-based metrics. However, this two-step evaluation pipeline introduces ambiguity: it not only fails to capture the multimodal nature of sign language-such as facial expressions, spatial grammar, and prosody-but also makes it hard to pinpoint whether evaluation errors come from sign generation model or the translation system used to assess it. In this work, we propose SiLVERScore, a novel semantically-aware embedding-based evaluation metric that assesses sign language generation in a joint embedding space. Our contributions include: (1) identifying limitations of existing metrics, (2) introducing SiLVERScore for semantically-aware evaluation, (3) demonstrating its robustness to semantic and prosodic variations, and (4) exploring generalization challenges across datasets. On PHOENIX-14T and CSL-Daily datasets, SiLVERScore achieves near-perfect discrimination between correct and random pairs (ROC AUC = 0.99, overlap < 7%), substantially outperforming traditional metrics.

Sabit Hassan, Hye-Young Chung, Xiang Zhi Tan et al.

When assisting people in daily tasks, robots need to accurately interpret visual cues and respond effectively in diverse safety-critical situations, such as sharp objects on the floor. In this context, we present M-CoDAL, a multimodal-dialogue system specifically designed for embodied agents to better understand and communicate in safety-critical situations. The system leverages discourse coherence relations to enhance its contextual understanding and communication abilities. To train this system, we introduce a novel clustering-based active learning mechanism that utilizes an external Large Language Model (LLM) to identify informative instances. Our approach is evaluated using a newly created multimodal dataset comprising 1K safety violations extracted from 2K Reddit images. These violations are annotated using a Large Multimodal Model (LMM) and verified by human annotators. Results with this dataset demonstrate that our approach improves resolution of safety situations, user sentiment, as well as safety of the conversation. Next, we deploy our dialogue system on a Hello Robot Stretch robot and conduct a within-subject user study with real-world participants. In the study, participants role-play two safety scenarios with different levels of severity with the robot and receive interventions from our model and a baseline system powered by OpenAI's ChatGPT. The study results corroborate and extend the findings from the automated evaluation, showing that our proposed system is more persuasive in a real-world embodied agent setting.

Casey Kennington, Malihe Alikhani, Heather Pon-Barry et al. · cmu

The ability to interact with machines using natural human language is becoming not just commonplace, but expected. The next step is not just text interfaces, but speech interfaces and not just with computers, but with all machines including robots. In this paper, we chronicle the recent history of this growing field of spoken dialogue with robots and offer the community three proposals, the first focused on education, the second on benchmarks, and the third on the modeling of language when it comes to spoken interaction with robots. The three proposals should act as white papers for any researcher to take and build upon.

Maneesh Bilalpur, Mert Inan, Dorsa Zeinali et al.

Addressing the critical shortage of mental health resources for effective screening, diagnosis, and treatment remains a significant challenge. This scarcity underscores the need for innovative solutions, particularly in enhancing the accessibility and efficacy of therapeutic support. Embodied agents with advanced interactive capabilities emerge as a promising and cost-effective supplement to traditional caregiving methods. Crucial to these agents' effectiveness is their ability to simulate non-verbal behaviors, like backchannels, that are pivotal in establishing rapport and understanding in therapeutic contexts but remain under-explored. To improve the rapport-building capabilities of embodied agents we annotated backchannel smiles in videos of intimate face-to-face conversations over topics such as mental health, illness, and relationships. We hypothesized that both speaker and listener behaviors affect the duration and intensity of backchannel smiles. Using cues from speech prosody and language along with the demographics of the speaker and listener, we found them to contain significant predictors of the intensity of backchannel smiles. Based on our findings, we introduce backchannel smile production in embodied agents as a generation problem. Our attention-based generative model suggests that listener information offers performance improvements over the baseline speaker-centric generation approach. Conditioned generation using the significant predictors of smile intensity provides statistically significant improvements in empirical measures of generation quality. Our user study by transferring generated smiles to an embodied agent suggests that agent with backchannel smiles is perceived to be more human-like and is an attractive alternative for non-personal conversations over agent without backchannel smiles.

Saki Imai, Lee Kezar, Laurel Aichler et al.

Most state-of-the-art sign language models are trained on interpreter or isolated vocabulary data, which overlooks the variability that characterizes natural dialogue. However, human communication dynamically adapts to contexts and interlocutors through spatiotemporal changes and articulation style. This specifically manifests itself in educational settings, where novel vocabularies are used by teachers, and students. To address this gap, we collect a motion capture dataset of American Sign Language (ASL) STEM (Science, Technology, Engineering, and Mathematics) dialogue that enables quantitative comparison between dyadic interactive signing, solo signed lecture, and interpreted articles. Using continuous kinematic features, we disentangle dialogue-specific entrainment from individual effort reduction and show spatiotemporal changes across repeated mentions of STEM terms. On average, dialogue signs are 24.6%-44.6% shorter in duration than the isolated signs, and show significant reductions absent in monologue contexts. Finally, we evaluate sign embedding models on their ability to recognize STEM signs and approximate how entrained the participants become over time. Our study bridges linguistic analysis and computational modeling to understand how pragmatics shape sign articulation and its representation in sign language technologies.

Mert İnan, Anthony Sicilia, Alex Xie et al.

Establishing shared goals is a fundamental step in human-AI communication. However, ambiguities can lead to outputs that seem correct but fail to reflect the speaker's intent. In this paper, we explore this issue with a focus on the data visualization domain, where ambiguities in natural language impact the generation of code that visualizes data. The availability of multiple views on the contextual (e.g., the intended plot and the code rendering the plot) allows for a unique and comprehensive analysis of diverse ambiguity types. We develop a taxonomy of types of ambiguity that arise in this task and propose metrics to quantify them. Using Matplotlib problems from the DS-1000 dataset, we demonstrate that our ambiguity metrics better correlate with human annotations than uncertainty baselines. Our work also explores how multi-turn dialogue can reduce ambiguity, therefore, improve code accuracy by better matching user goals. We evaluate three pragmatic models to inform our dialogue strategies: Gricean Cooperativity, Discourse Representation Theory, and Questions under Discussion. A simulated user study reveals how pragmatic dialogues reduce ambiguity and enhance code accuracy, highlighting the value of multi-turn exchanges in code generation.

Saki Imai, Mert İnan, Anthony Sicilia et al.

Large vision language models (VLMs) increasingly claim reasoning skills, yet current benchmarks evaluate them in single-turn or question answering settings. However, grounding is an interactive process in which people gradually develop shared understanding through ongoing communication. We introduce a four-metric suite (grounding efficiency, content alignment, lexical adaptation, and human-likeness) to systematically evaluate VLM performance in interactive grounding contexts. We deploy the suite on 150 self-play sessions of interactive referential games between three proprietary VLMs and compare them with human dyads. All three models diverge from human patterns on at least three metrics, while GPT4o-mini is the closest overall. We find that (i) task success scores do not indicate successful grounding and (ii) high image-utterance alignment does not necessarily predict task success. Our metric suite and findings offer a framework for future research on VLM grounding.

Katherine Atwell, Pedram Heydari, Anthony Sicilia et al.

Sycophancy (overly agreeable or flattering behavior) is critical to understand in the context of human-AI collaboration, especially in decision-making settings like health, law, and education. Existing methods for studying sycophancy in LLMs are either descriptive (study behavior change when sycophancy is elicited) or normative (provide values-based judgment on behavior change). Together, these approaches help us understand the extent, and impacts, of sycophancy. However, existing normative approaches only apply for objective tasks where ground-truth data exists, ignoring the natural subjectivity in many NLP tasks. Drawing from behavioral economics and rational decision theory, we introduce an Bayesian framework to study the normative effects of sycophancy on rationality in LLMs, without requiring labeled ground-truth. Using this interdisciplinary framework, we study sycophantic behavior in multiple LLM baselines across three different tasks, experimenting with various methods for eliciting sycophancy and obtaining probability judgments from LLMs. We find significant evidence of sycophancy in our experiments (7 of 8 baselines for one of our probing techniques), and observe that sycophancy is more likely to reduce rationality than it is to increase rationality in LLMs' decisions when they are directly probed for probabilities (2 out of 4 baselines show significant increases overall).

Yongsu Ahn, Yu-Ru Lin, Malihe Alikhani et al.

Recent XAI studies have investigated what constitutes a \textit{good} explanation in AI-assisted decision-making. Despite the widely accepted human-friendly properties of explanations, such as contrastive and selective, existing studies have yielded inconsistent findings. To address these gaps, our study focuses on the cognitive dimensions of explanation evaluation, by evaluating six explanations with different contrastive strategies and information selectivity and scrutinizing factors behind their valuation process. Our analysis results find that contrastive explanations are not the most preferable or understandable in general; Rather, different contrastive and selective explanations were appreciated to a different extent based on who they are, when, how, and what to explain -- with different level of cognitive load and engagement and sociotechnical contexts. Given these findings, we call for a nuanced view of explanation strategies, with implications for designing AI interfaces to accommodate individual and contextual differences in AI-assisted decision-making.

Qi Cheng, Mert İnan, Rahma Mbarki et al.

Understanding uncertainty plays a critical role in achieving common ground (Clark et al.,1983). This is especially important for multimodal AI systems that collaborate with users to solve a problem or guide the user through a challenging concept. In this work, for the first time, we present a dataset annotated in collaboration with developmental and cognitive psychologists for the purpose of studying nonverbal cues of uncertainty. We then present an analysis of the data, studying different roles of uncertainty and its relationship with task difficulty and performance. Lastly, we present a multimodal machine learning model that can predict uncertainty given a real-time video clip of a participant, which we find improves upon a baseline multimodal transformer model. This work informs research on cognitive coordination between human-human and human-AI and has broad implications for gesture understanding and generation. The anonymized version of our data and code will be publicly available upon the completion of the required consent forms and data sheets.

Sabit Hassan, Malihe Alikhani

Despite recent advancements, NLP models continue to be vulnerable to bias. This bias often originates from the uneven distribution of real-world data and can propagate through the annotation process. Escalated integration of these models in our lives calls for methods to mitigate bias without overbearing annotation costs. While active learning (AL) has shown promise in training models with a small amount of annotated data, AL's reliance on the model's behavior for selective sampling can lead to an accumulation of unwanted bias rather than bias mitigation. However, infusing clustering with AL can overcome the bias issue of both AL and traditional annotation methods while exploiting AL's annotation efficiency. In this paper, we propose a novel adaptive clustering-based active learning algorithm, D-CALM, that dynamically adjusts clustering and annotation efforts in response to an estimated classifier error-rate. Experiments on eight datasets for a diverse set of text classification tasks, including emotion, hatespeech, dialog act, and book type detection, demonstrate that our proposed algorithm significantly outperforms baseline AL approaches with both pretrained transformers and traditional Support Vector Machines. D-CALM showcases robustness against different measures of information gain and, as evident from our analysis of label and error distribution, can significantly reduce unwanted model bias.

Anthony Sicilia, Jennifer C. Gates, Malihe Alikhani

While demographic factors like age and gender change the way people talk, and in particular, the way people talk to machines, there is little investigation into how large pre-trained language models (LMs) can adapt to these changes. To remedy this gap, we consider how demographic factors in LM language skills can be measured to determine compatibility with a target demographic. We suggest clinical techniques from Speech Language Pathology, which has norms for acquisition of language skills in humans. We conduct evaluation with a domain expert (i.e., a clinically licensed speech language pathologist), and also propose automated techniques to complement clinical evaluation at scale. Empirically, we focus on age, finding LM capability varies widely depending on task: GPT-3.5 mimics the ability of humans ranging from age 6-15 at tasks requiring inference, and simultaneously, outperforms a typical 21 year old at memorization. GPT-3.5 also has trouble with social language use, exhibiting less than 50% of the tested pragmatic skills. Findings affirm the importance of considering demographic alignment and conversational goals when using LMs as public-facing tools. Code, data, and a package will be available.

Carla Viegas, Mert İnan, Lorna Quandt et al.

State-of-the-art sign language generation frameworks lack expressivity and naturalness which is the result of only focusing manual signs, neglecting the affective, grammatical and semantic functions of facial expressions. The purpose of this work is to augment semantic representation of sign language through grounding facial expressions. We study the effect of modeling the relationship between text, gloss, and facial expressions on the performance of the sign generation systems. In particular, we propose a Dual Encoder Transformer able to generate manual signs as well as facial expressions by capturing the similarities and differences found in text and sign gloss annotation. We take into consideration the role of facial muscle activity to express intensities of manual signs by being the first to employ facial action units in sign language generation. We perform a series of experiments showing that our proposed model improves the quality of automatically generated sign language.

Amanda Buddemeyer, Erin Walker, Malihe Alikhani

Many educational technologies use artificial intelligence (AI) that presents generated or produced language to the learner. We contend that all language, including all AI communication, encodes information about the identity of the human or humans who contributed to crafting the language. With AI communication, however, the user may index identity information that does not match the source. This can lead to representational harms if language associated with one cultural group is presented as "standard" or "neutral", if the language advantages one group over another, or if the language reinforces negative stereotypes. In this work, we discuss a case study using a Visual Question Generation (VQG) task involving gathering crowdsourced data from targeted demographic groups. Generated questions will be presented to human evaluators to understand how they index the identity behind the language, whether and how they perceive any representational harms, and how they would ideally address any such harms caused by AI communication. We reflect on the educational applications of this work as well as the implications for equality, diversity, and inclusion (EDI).

Malihe Alikhani, Fangda Han, Hareesh Ravi et al.

Common image-text joint understanding techniques presume that images and the associated text can universally be characterized by a single implicit model. However, co-occurring images and text can be related in qualitatively different ways, and explicitly modeling it could improve the performance of current joint understanding models. In this paper, we train a Cross-Modal Coherence Modelfor text-to-image retrieval task. Our analysis shows that models trained with image--text coherence relations can retrieve images originally paired with target text more often than coherence-agnostic models. We also show via human evaluation that images retrieved by the proposed coherence-aware model are preferred over a coherence-agnostic baseline by a huge margin. Our findings provide insights into the ways that different modalities communicate and the role of coherence relations in capturing commonsense inferences in text and imagery.

Mert İnan, Piyush Sharma, Baber Khalid et al.

Developers of text generation models rely on automated evaluation metrics as a stand-in for slow and expensive manual evaluations. However, image captioning metrics have struggled to give accurate learned estimates of the semantic and pragmatic success of output text. We address this weakness by introducing the first discourse-aware learned generation metric for evaluating image descriptions. Our approach is inspired by computational theories of discourse for capturing information goals using coherence. We present a dataset of image$\unicode{x2013}$description pairs annotated with coherence relations. We then train a coherence-aware metric on a subset of the Conceptual Captions dataset and measure its effectiveness$\unicode{x2014}$its ability to predict human ratings of output captions$\unicode{x2014}$on a test set composed of out-of-domain images. We demonstrate a higher Kendall Correlation Coefficient for our proposed metric with the human judgments for the results of a number of state-of-the-art coherence-aware caption generation models when compared to several other metrics including recently proposed learned metrics such as BLEURT and BERTScore.

Steven Y. Feng, Kevin Lu, Zhuofu Tao et al.

We investigate the use of multimodal information contained in images as an effective method for enhancing the commonsense of Transformer models for text generation. We perform experiments using BART and T5 on concept-to-text generation, specifically the task of generative commonsense reasoning, or CommonGen. We call our approach VisCTG: Visually Grounded Concept-to-Text Generation. VisCTG involves captioning images representing appropriate everyday scenarios, and using these captions to enrich and steer the generation process. Comprehensive evaluation and analysis demonstrate that VisCTG noticeably improves model performance while successfully addressing several issues of the baseline generations, including poor commonsense, fluency, and specificity.

Chloe Ciora, Nur Iren, Malihe Alikhani

As Machine Translation (MT) has become increasingly more powerful, accessible, and widespread, the potential for the perpetuation of bias has grown alongside its advances. While overt indicators of bias have been studied in machine translation, we argue that covert biases expose a problem that is further entrenched. Through the use of the gender-neutral language Turkish and the gendered language English, we examine cases of both overt and covert gender bias in MT models. Specifically, we introduce a method to investigate asymmetrical gender markings. We also assess bias in the attribution of personhood and examine occupational and personality stereotypes through overt bias indicators in MT models. Our work explores a deeper layer of bias in MT models and demonstrates the continued need for language-specific, interdisciplinary methodology in MT model development.

Barea Sinno, Bernardo Oviedo, Katherine Atwell et al.

Analyzing ideology and polarization is of critical importance in advancing our grasp of modern politics. Recent research has made great strides towards understanding the ideological bias (i.e., stance) of news media along the left-right spectrum. In this work, we instead take a novel and more nuanced approach for the study of ideology based on its left or right positions on the issue being discussed. Aligned with the theoretical accounts in political science, we treat ideology as a multi-dimensional construct, and introduce the first diachronic dataset of news articles whose ideological positions are annotated by trained political scientists and linguists at the paragraph level. We showcase that, by controlling for the author's stance, our method allows for the quantitative and temporal measurement and analysis of polarization as a multidimensional ideological distance. We further present baseline models for ideology prediction, outlining a challenging task distinct from stance detection.

Kayo Yin, Amit Moryossef, Julie Hochgesang et al.

Signed languages are the primary means of communication for many deaf and hard of hearing individuals. Since signed languages exhibit all the fundamental linguistic properties of natural language, we believe that tools and theories of Natural Language Processing (NLP) are crucial towards its modeling. However, existing research in Sign Language Processing (SLP) seldom attempt to explore and leverage the linguistic organization of signed languages. This position paper calls on the NLP community to include signed languages as a research area with high social and scientific impact. We first discuss the linguistic properties of signed languages to consider during their modeling. Then, we review the limitations of current SLP models and identify the open challenges to extend NLP to signed languages. Finally, we urge (1) the adoption of an efficient tokenization method; (2) the development of linguistically-informed models; (3) the collection of real-world signed language data; (4) the inclusion of local signed language communities as an active and leading voice in the direction of research.

Varun Gangal, Steven Y. Feng, Malihe Alikhani et al.

Many implicit inferences exist in text depending on how it is structured that can critically impact the text's interpretation and meaning. One such structural aspect present in text with chronology is the order of its presentation. For narratives or stories, this is known as the narrative order. Reordering a narrative can impact the temporal, causal, event-based, and other inferences readers draw from it, which in turn can have strong effects both on its interpretation and interestingness. In this paper, we propose and investigate the task of Narrative Reordering (NAREOR) which involves rewriting a given story in a different narrative order while preserving its plot. We present a dataset, NAREORC, with human rewritings of stories within ROCStories in non-linear orders, and conduct a detailed analysis of it. Further, we propose novel task-specific training methods with suitable evaluation metrics. We perform experiments on NAREORC using state-of-the-art models such as BART and T5 and conduct extensive automatic and human evaluations. We demonstrate that although our models can perform decently, NAREOR is a challenging task with potential for further exploration. We also investigate two applications of NAREOR: generation of more interesting variations of stories and serving as adversarial sets for temporal/event-related tasks, besides discussing other prospective ones, such as for pedagogical setups related to language skills like essay writing and applications to medicine involving clinical narratives.

Daniel Khashabi, Arman Cohan, Siamak Shakeri et al.

Despite the progress made in recent years in addressing natural language understanding (NLU) challenges, the majority of this progress remains to be concentrated on resource-rich languages like English. This work focuses on Persian language, one of the widely spoken languages in the world, and yet there are few NLU datasets available for this rich language. The availability of high-quality evaluation datasets is a necessity for reliable assessment of the progress on different NLU tasks and domains. We introduce ParsiNLU, the first benchmark in Persian language that includes a range of high-level tasks -- Reading Comprehension, Textual Entailment, etc. These datasets are collected in a multitude of ways, often involving manual annotations by native speakers. This results in over 14.5$k$ new instances across 6 distinct NLU tasks. Besides, we present the first results on state-of-the-art monolingual and multi-lingual pre-trained language-models on this benchmark and compare them with human performance, which provides valuable insights into our ability to tackle natural language understanding challenges in Persian. We hope ParsiNLU fosters further research and advances in Persian language understanding.

Thomas Kober, Malihe Alikhani, Matthew Stone et al.

The interpretation of the lexical aspect of verbs in English plays a crucial role for recognizing textual entailment and learning discourse-level inferences. We show that two elementary dimensions of aspectual class, states vs. events, and telic vs. atelic events, can be modelled effectively with distributional semantics. We find that a verb's local context is most indicative of its aspectual class, and demonstrate that closed class words tend to be stronger discriminating contexts than content words. Our approach outperforms previous work on three datasets. Lastly, we contribute a dataset of human--human conversations annotated with lexical aspect and present experiments that show the correlation of telicity with genre and discourse goals.

Baber Khalid, Malihe Alikhani, Michael Fellner et al.

Prior approaches to realizing mixed-initiative human--computer referential communication have adopted information-state or collaborative problem-solving approaches. In this paper, we argue for a new approach, inspired by coherence-based models of discourse such as SDRT \cite{asher-lascarides:2003a}, in which utterances attach to an evolving discourse structure and the associated knowledge graph of speaker commitments serves as an interface to real-world reasoning and conversational strategy. As first steps towards implementing the approach, we describe a simple dialogue system in a referential communication domain that accumulates constraints across discourse, interprets them using a learned probabilistic model, and plans clarification using reinforcement learning.

Malihe Alikhani, Piyush Sharma, Shengjie Li et al.

We use coherence relations inspired by computational models of discourse to study the information needs and goals of image captioning. Using an annotation protocol specifically devised for capturing image--caption coherence relations, we annotate 10,000 instances from publicly-available image--caption pairs. We introduce a new task for learning inferences in imagery and text, coherence relation prediction, and show that these coherence annotations can be exploited to learn relation classifiers as an intermediary step, and also train coherence-aware, controllable image captioning models. The results show a dramatic improvement in the consistency and quality of the generated captions with respect to information needs specified via coherence relations.