Offer Akrabi

Segev Shlomov, Iftach Shoham, Alon Oved et al.

Enterprise agents are increasingly expected to operate autonomously across tools and interfaces, yet production deployments require governance by construction. Systems must specify which actions are allowed, when human oversight is required, and what information may be exposed, without rebuilding the agent for each domain. This demo presents CUGA's policy system, a modular policy-as-code layer that composes with a generalist LLM agent to deliver predictable, auditable, and compliance-aware behavior in compound workflows without model fine-tuning. We present a runtime governance architecture that enforces policy interventions at every critical stage of execution. Rather than passively constraining behavior, policies intercept the agent at five structural checkpoints: upstream of planning (Intent Guard), within the system prompt to steer reasoning (Playbook), at the tool-call boundary to enforce proper usage (Tool Guide), outside the reasoning loop as a Human-in-the-Loop gate for high-risk actions (Tool Approvals), and at the output stage to filter and structure the final response (Output Formatter). Together, these stages embed governance continuously across the agent's execution pipeline rather than treating it as an afterthought. Using a healthcare scenario and a multi-layered enforcement intervention, the demo shows dynamic playbook injection for structured tool-sequence enforcement, intent guards that block malicious or accidental harmful requests, and human-in-the-loop tool approval checkpoints for potentially destructive actions. The artifact illustrates how typed governance primitives enable faster, safer deployment of enterprise agentic systems while improving policy adherence and execution consistency.

Segev Shlomov, Alon Oved, Sami Marreed et al.

Agents are rapidly advancing in automating digital work, but enterprises face a harder challenge: moving beyond prototypes to deployed systems that deliver measurable business value. This path is complicated by fragmented frameworks, slow development, and the absence of standardized evaluation practices. Generalist agents have emerged as a promising direction, excelling on academic benchmarks and offering flexibility across task types, applications, and modalities. Yet, evidence of their use in production enterprise settings remains limited. This paper reports IBM's experience developing and piloting the Computer Using Generalist Agent (CUGA), which has been open-sourced for the community (https://github.com/cuga-project/cuga-agent). CUGA adopts a hierarchical planner--executor architecture with strong analytical foundations, achieving state-of-the-art performance on AppWorld and WebArena. Beyond benchmarks, it was evaluated in a pilot within the Business-Process-Outsourcing talent acquisition domain, addressing enterprise requirements for scalability, auditability, safety, and governance. To support assessment, we introduce BPO-TA, a 26-task benchmark spanning 13 analytics endpoints. In preliminary evaluations, CUGA approached the accuracy of specialized agents while indicating potential for reducing development time and cost. Our contribution is twofold: presenting early evidence of generalist agents operating at enterprise scale, and distilling technical and organizational lessons from this initial pilot. We outline requirements and next steps for advancing research-grade architectures like CUGA into robust, enterprise-ready systems.

Sami Marreed, Alon Oved, Avi Yaeli et al.

This paper presents our ongoing work toward developing an enterprise-ready Computer Using Generalist Agent (CUGA) system. Our research highlights the evolutionary nature of building agentic systems suitable for enterprise environments. By integrating state-of-the-art agentic AI techniques with a systematic approach to iterative evaluation, analysis, and refinement, we have achieved rapid and cost-effective performance gains, notably reaching a new state-of-the-art performance on the WebArena and AppWorld benchmarks. We detail our development roadmap, the methodology and tools that facilitated rapid learning from failures and continuous system refinement, and discuss key lessons learned and future challenges for enterprise adoption.