Anson Bastos

Zhaoyang Wang, Yiming Liang, Xuchao Zhang et al.

Web agents struggle to adapt to new websites due to the scarcity of environment specific tasks and demonstrations. Recent works have explored synthetic data generation to address this challenge, however, they suffer from data quality issues where synthesized tasks contain hallucinations that cannot be executed, and collected trajectories are noisy with redundant or misaligned actions. In this paper, we propose SynthAgent, a fully synthetic supervision framework that aims at improving synthetic data quality via dual refinement of both tasks and trajectories. Our approach begins by synthesizing diverse tasks through categorized exploration of web elements, ensuring efficient coverage of the target environment. During trajectory collection, we refine tasks when conflicts with actual observations are detected, mitigating hallucinations while maintaining task consistency. After collection, we conduct trajectory refinement with a global context to mitigate potential noise or misalignments. Finally, we fine-tune open-source web agents on the refined synthetic data to adapt them to the target environment. Experimental results demonstrate that SynthAgent outperforms existing synthetic data methods, validating the importance of high-quality synthetic supervision. The code will be publicly available at https://github.com/aiming-lab/SynthAgent.

Sidharth Sinha, Anson Bastos, Xuchao Zhang et al.

Large language models (LLMs) excel in open domains but struggle in specialized settings with limited data and evolving knowledge. Existing domain adaptation practices rely heavily on manual trial-and-error processes, incur significant hyperparameter complexity, and are highly sensitive to data and user preferences, all under the high cost of LLM training. Moreover, the interactions and transferability of hyperparameter choices across models/domains remain poorly understood, making adaptation gains uncertain even with substantial effort. To solve these challenges, we present AutoAdapt, a novel end-to-end automated framework for efficient and reliable LLM domain adaptation. AutoAdapt leverages curated knowledge bases from literature and open-source resources to reduce expert intervention. To narrow the search space, we design a novel multi-agent debating system in which proposal and critic agents iteratively interact to align user intent and incorporate data signals and best practices into the planning process. To optimize hyperparameters under tight budgets, we propose AutoRefine, a novel LLM-based surrogate that replaces costly black-box search. Across 10 tasks, AutoAdapt achieves a 25% average relative accuracy improvement over state-of-the-art Automated Machine Learning baselines with minimal overhead.

Kuldeep Singh, Anson Bastos, Isaiah Onando Mulang'

Enterprise workloads are dominated by deterministic, structured, and knowledge-dependent tasks operating under strict cost, latency, and reliability constraints. While these are often addressed through large language model (LLM) deployment or distillation into smaller models, we argue this is inefficient, unreliable, and misaligned with enterprise task structures. Instead, AI systems should treat language models as interfaces rather than monolithic engines, externalizing knowledge and computation into dedicated components for greater reliability, scalability, and transparency. Our theoretical evidences show that finite-capacity models cannot fully capture the breadth of knowledge required for enterprise tasks, creating inherent limits to efficiency and interpretability. Building on this, we take the position that language models should primarily be used for structured extraction in deterministic enterprise workflows, while computation and storage are delegated to knowledge bases and symbolic procedures. We formally demonstrate that such modular architectures are more reliable and maintainable than monolithic frameworks, offering a sustainable foundation for enterprise tasks.

Anson Bastos, Shreeya Venneti, Anjaly Parayil et al.

Reliability of large-scale cloud services is critical for user satisfaction and business continuity. Despite significant investments in reliability engineering, production incidents remain inevitable, often leading to customer impact and operational overhead. In large cloud companies, multiple services are deployed across regions necessitating robust health monitoring systems. However, the current monitor configuration process is manual, largely reactive and ad hoc, resulting in gaps in coverage and redundant alerts. In this paper, we present a comprehensive study of monitor creation in Microsoft, identifying key components in the existing process. We further design a modular recommendation framework that processes the graph structured service entities to suggest optimal monitor configurations. Through extensive experimentation on historical data and user study of recommendations for production services at Microsoft, we demonstrate the efficacy of our approach in providing relevant recommendations for monitor configurations.

Fiza Hussain, Anson Bastos, Anjaly Parayil et al.

In this paper, we present DiRecGNN, an attention-enhanced entity recommendation framework for monitoring cloud services at Microsoft. We provide insights on the usefulness of this feature as perceived by the cloud service owners and lessons learned from deployment. Specifically, we introduce the problem of recommending the optimal subset of attributes (dimensions) that should be tracked by an automated watchdog (monitor) for cloud services. To begin, we construct the monitor heterogeneous graph at production-scale. The interaction dynamics of these entities are often characterized by limited structural and engagement information, resulting in inferior performance of state-of-the-art approaches. Moreover, traditional methods fail to capture the dependencies between entities spanning a long range due to their homophilic nature. Therefore, we propose an attention-enhanced entity ranking model inspired by transformer architectures. Our model utilizes a multi-head attention mechanism to focus on heterogeneous neighbors and their attributes, and further attends to paths sampled using random walks to capture long-range dependencies. We also employ multi-faceted loss functions to optimize for relevant recommendations while respecting the inherent sparsity of the data. Empirical evaluations demonstrate significant improvements over existing methods, with our model achieving a 43.1% increase in MRR. Furthermore, product teams who consumed these features perceive the feature as useful and rated it 4.5 out of 5.