Verónica Pérez-Rosas

Do June Min, Verónica Pérez-Rosas, Kenneth Resnicow et al.

Reflective listening is a fundamental skill that counselors must acquire to achieve proficiency in motivational interviewing (MI). It involves responding in a manner that acknowledges and explores the meaning of what the client has expressed in the conversation. In this work, we introduce the task of counseling response rewriting, which transforms non-reflective statements into reflective responses. We introduce VERVE, a template-based rewriting system with paraphrase-augmented training and adaptive template updating. VERVE first creates a template by identifying and filtering out tokens that are not relevant to reflections and constructs a reflective response using the template. Paraphrase-augmented training allows the model to learn less-strict fillings of masked spans, and adaptive template updating helps discover effective templates for rewriting without significantly removing the original content. Using both automatic and human evaluations, we compare our method against text rewriting baselines and show that our framework is effective in turning non-reflective statements into more reflective responses while achieving a good content preservation-reflection style trade-off.

Ashkan Kazemi, Artem Abzaliev, Naihao Deng et al.

We propose a novel system to help fact-checkers formulate search queries for known misinformation claims and effectively search across multiple social media platforms. We introduce an adaptable rewriting strategy, where editing actions for queries containing claims (e.g., swap a word with its synonym; change verb tense into present simple) are automatically learned through offline reinforcement learning. Our model uses a decision transformer to learn a sequence of editing actions that maximizes query retrieval metrics such as mean average precision. We conduct a series of experiments showing that our query rewriting system achieves a relative increase in the effectiveness of the queries of up to 42%, while producing editing action sequences that are human interpretable.

Angana Borah, Zohaib Khan, Rada Mihalcea et al.

Misinformation is a growing societal threat, and susceptibility to misinformative claims varies across demographic groups due to differences in underlying beliefs. As Large Language Models (LLMs) are increasingly used to simulate human behaviors, we investigate whether they can simulate demographic misinformation susceptibility, treating beliefs as a primary driving factor. We introduce BeliefSim, a simulation framework that constructs demographic belief profiles using psychology-informed taxonomies and survey priors. We study prompt-based conditioning and post-training adaptation, and conduct a multi-fold evaluation using: (i) susceptibility accuracy and (ii) counterfactual demographic sensitivity. Across both datasets and modeling strategies, we show that beliefs provide a strong prior for simulating misinformation susceptibility, with accuracy up to 92%.

Santiago Castro, Devamanyu Hazarika, Verónica Pérez-Rosas et al.

Sarcasm is often expressed through several verbal and non-verbal cues, e.g., a change of tone, overemphasis in a word, a drawn-out syllable, or a straight looking face. Most of the recent work in sarcasm detection has been carried out on textual data. In this paper, we argue that incorporating multimodal cues can improve the automatic classification of sarcasm. As a first step towards enabling the development of multimodal approaches for sarcasm detection, we propose a new sarcasm dataset, Multimodal Sarcasm Detection Dataset (MUStARD), compiled from popular TV shows. MUStARD consists of audiovisual utterances annotated with sarcasm labels. Each utterance is accompanied by its context of historical utterances in the dialogue, which provides additional information on the scenario where the utterance occurs. Our initial results show that the use of multimodal information can reduce the relative error rate of sarcasm detection by up to 12.9% in F-score when compared to the use of individual modalities. The full dataset is publicly available for use at https://github.com/soujanyaporia/MUStARD

Angana Borah, Rada Mihalcea, Verónica Pérez-Rosas

Existing challenges in misinformation exposure and susceptibility vary across demographic groups, as some populations are more vulnerable to misinformation than others. Large language models (LLMs) introduce new dimensions to these challenges through their ability to generate persuasive content at scale and reinforcing existing biases. This study investigates the bidirectional persuasion dynamics between LLMs and humans when exposed to misinformative content. We analyze human-to-LLM influence using human-stance datasets and assess LLM-to-human influence by generating LLM-based persuasive arguments. Additionally, we use a multi-agent LLM framework to analyze the spread of misinformation under persuasion among demographic-oriented LLM agents. Our findings show that demographic factors influence susceptibility to misinformation in LLMs, closely reflecting the demographic-based patterns seen in human susceptibility. We also find that, similar to human demographic groups, multi-agent LLMs exhibit echo chamber behavior. This research explores the interplay between humans and LLMs, highlighting demographic differences in the context of misinformation and offering insights for future interventions.

Aylin Gunal, Bowen Yi, John Piette et al.

Cultural and language factors significantly influence counseling, but Natural Language Processing research has not yet examined whether the findings of conversational analysis for counseling conducted in English apply to other languages. This paper presents a first step towards this direction. We introduce MIDAS (Motivational Interviewing Dataset in Spanish), a counseling dataset created from public video sources that contains expert annotations for counseling reflections and questions. Using this dataset, we explore language-based differences in counselor behavior in English and Spanish and develop classifiers in monolingual and multilingual settings, demonstrating its applications in counselor behavioral coding tasks.

Ashkan Kazemi, Zehua Li, Verónica Pérez-Rosas et al.

An important challenge for news fact-checking is the effective dissemination of existing fact-checks. This in turn brings the need for reliable methods to detect previously fact-checked claims. In this paper, we focus on automatically finding existing fact-checks for claims made in social media posts (tweets). We conduct both classification and retrieval experiments, in monolingual (English only), multilingual (Spanish, Portuguese), and cross-lingual (Hindi-English) settings using multilingual transformer models such as XLM-RoBERTa and multilingual embeddings such as LaBSE and SBERT. We present promising results for "match" classification (86% average accuracy) in four language pairs. We also find that a BM25 baseline outperforms or is on par with state-of-the-art multilingual embedding models for the retrieval task during our monolingual experiments. We highlight and discuss NLP challenges while addressing this problem in different languages, and we introduce a novel curated dataset of fact-checks and corresponding tweets for future research.

Allison Lahnala, Yuntian Zhao, Charles Welch et al.

A growing number of people engage in online health forums, making it important to understand the quality of the advice they receive. In this paper, we explore the role of expertise in responses provided to help-seeking posts regarding mental health. We study the differences between (1) interactions with peers; and (2) interactions with self-identified mental health professionals. First, we show that a classifier can distinguish between these two groups, indicating that their language use does in fact differ. To understand this difference, we perform several analyses addressing engagement aspects, including whether their comments engage the support-seeker further as well as linguistic aspects, such as dominant language and linguistic style matching. Our work contributes toward the developing efforts of understanding how health experts engage with health information- and support-seekers in social networks. More broadly, it is a step toward a deeper understanding of the styles of interactions that cultivate supportive engagement in online communities.

Ashkan Kazemi, Zehua Li, Verónica Pérez-Rosas et al.

In this paper, we explore the construction of natural language explanations for news claims, with the goal of assisting fact-checking and news evaluation applications. We experiment with two methods: (1) an extractive method based on Biased TextRank -- a resource-effective unsupervised graph-based algorithm for content extraction; and (2) an abstractive method based on the GPT-2 language model. We perform comparative evaluations on two misinformation datasets in the political and health news domains, and find that the extractive method shows the most promise.

Charles Welch, Jonathan K. Kummerfeld, Verónica Pérez-Rosas et al.

In this paper, we introduce personalized word embeddings, and examine their value for language modeling. We compare the performance of our proposed prediction model when using personalized versus generic word representations, and study how these representations can be leveraged for improved performance. We provide insight into what types of words can be more accurately predicted when building personalized models. Our results show that a subset of words belonging to specific psycholinguistic categories tend to vary more in their representations across users and that combining generic and personalized word embeddings yields the best performance, with a 4.7% relative reduction in perplexity. Additionally, we show that a language model using personalized word embeddings can be effectively used for authorship attribution.

Ashkan Kazemi, Verónica Pérez-Rosas, Rada Mihalcea

We introduce Biased TextRank, a graph-based content extraction method inspired by the popular TextRank algorithm that ranks text spans according to their importance for language processing tasks and according to their relevance to an input "focus." Biased TextRank enables focused content extraction for text by modifying the random restarts in the execution of TextRank. The random restart probabilities are assigned based on the relevance of the graph nodes to the focus of the task. We present two applications of Biased TextRank: focused summarization and explanation extraction, and show that our algorithm leads to improved performance on two different datasets by significant ROUGE-N score margins. Much like its predecessor, Biased TextRank is unsupervised, easy to implement and orders of magnitude faster and lighter than current state-of-the-art Natural Language Processing methods for similar tasks.

Charles Welch, Jonathan K. Kummerfeld, Verónica Pérez-Rosas et al.

Word embeddings are usually derived from corpora containing text from many individuals, thus leading to general purpose representations rather than individually personalized representations. While personalized embeddings can be useful to improve language model performance and other language processing tasks, they can only be computed for people with a large amount of longitudinal data, which is not the case for new users. We propose a new form of personalized word embeddings that use demographic-specific word representations derived compositionally from full or partial demographic information for a user (i.e., gender, age, location, religion). We show that the resulting demographic-aware word representations outperform generic word representations on two tasks for English: language modeling and word associations. We further explore the trade-off between the number of available attributes and their relative effectiveness and discuss the ethical implications of using them.

Charles Welch, Allison Lahnala, Verónica Pérez-Rosas et al.

The ongoing COVID-19 pandemic has raised concerns for many regarding personal and public health implications, financial security and economic stability. Alongside many other unprecedented challenges, there are increasing concerns over social isolation and mental health. We introduce \textit{Expressive Interviewing}--an interview-style conversational system that draws on ideas from motivational interviewing and expressive writing. Expressive Interviewing seeks to encourage users to express their thoughts and feelings through writing by asking them questions about how COVID-19 has impacted their lives. We present relevant aspects of the system's design and implementation as well as quantitative and qualitative analyses of user interactions with the system. In addition, we conduct a comparative evaluation with a general purpose dialogue system for mental health that shows our system potential in helping users to cope with COVID-19 issues.

Rui Hou, Verónica Pérez-Rosas, Stacy Loeb et al.

Recent years have witnessed a significant increase in the online sharing of medical information, with videos representing a large fraction of such online sources. Previous studies have however shown that more than half of the health-related videos on platforms such as YouTube contain misleading information and biases. Hence, it is crucial to build computational tools that can help evaluate the quality of these videos so that users can obtain accurate information to help inform their decisions. In this study, we focus on the automatic detection of misinformation in YouTube videos. We select prostate cancer videos as our entry point to tackle this problem. The contribution of this paper is twofold. First, we introduce a new dataset consisting of 250 videos related to prostate cancer manually annotated for misinformation. Second, we explore the use of linguistic, acoustic, and user engagement features for the development of classification models to identify misinformation. Using a series of ablation experiments, we show that we can build automatic models with accuracies of up to 74%, corresponding to a 76.5% precision and 73.2% recall for misinformative instances.

Charles Welch, Verónica Pérez-Rosas, Jonathan K. Kummerfeld et al.

We examine a large dialog corpus obtained from the conversation history of a single individual with 104 conversation partners. The corpus consists of half a million instant messages, across several messaging platforms. We focus our analyses on seven speaker attributes, each of which partitions the set of speakers, namely: gender; relative age; family member; romantic partner; classmate; co-worker; and native to the same country. In addition to the content of the messages, we examine conversational aspects such as the time messages are sent, messaging frequency, psycholinguistic word categories, linguistic mirroring, and graph-based features reflecting how people in the corpus mention each other. We present two sets of experiments predicting each attribute using (1) short context windows; and (2) a larger set of messages. We find that using all features leads to gains of 9-14% over using message text only.

Verónica Pérez-Rosas, Bennett Kleinberg, Alexandra Lefevre et al.

The proliferation of misleading information in everyday access media outlets such as social media feeds, news blogs, and online newspapers have made it challenging to identify trustworthy news sources, thus increasing the need for computational tools able to provide insights into the reliability of online content. In this paper, we focus on the automatic identification of fake content in online news. Our contribution is twofold. First, we introduce two novel datasets for the task of fake news detection, covering seven different news domains. We describe the collection, annotation, and validation process in detail and present several exploratory analysis on the identification of linguistic differences in fake and legitimate news content. Second, we conduct a set of learning experiments to build accurate fake news detectors. In addition, we provide comparative analyses of the automatic and manual identification of fake news.