Omar Shaikh

Caleb Ziems, William Held, Omar Shaikh et al. · gatech

Large Language Models (LLMs) are capable of successfully performing many language processing tasks zero-shot (without training data). If zero-shot LLMs can also reliably classify and explain social phenomena like persuasiveness and political ideology, then LLMs could augment the Computational Social Science (CSS) pipeline in important ways. This work provides a road map for using LLMs as CSS tools. Towards this end, we contribute a set of prompting best practices and an extensive evaluation pipeline to measure the zero-shot performance of 13 language models on 25 representative English CSS benchmarks. On taxonomic labeling tasks (classification), LLMs fail to outperform the best fine-tuned models but still achieve fair levels of agreement with humans. On free-form coding tasks (generation), LLMs produce explanations that often exceed the quality of crowdworkers' gold references. We conclude that the performance of today's LLMs can augment the CSS research pipeline in two ways: (1) serving as zero-shot data annotators on human annotation teams, and (2) bootstrapping challenging creative generation tasks (e.g., explaining the underlying attributes of a text). In summary, LLMs are posed to meaningfully participate in social science analysis in partnership with humans.

Omar Shaikh, Hongxin Zhang, William Held et al. · gatech

Generating a Chain of Thought (CoT) has been shown to consistently improve large language model (LLM) performance on a wide range of NLP tasks. However, prior work has mainly focused on logical reasoning tasks (e.g. arithmetic, commonsense QA); it remains unclear whether improvements hold for more diverse types of reasoning, especially in socially situated contexts. Concretely, we perform a controlled evaluation of zero-shot CoT across two socially sensitive domains: harmful questions and stereotype benchmarks. We find that zero-shot CoT reasoning in sensitive domains significantly increases a model's likelihood to produce harmful or undesirable output, with trends holding across different prompt formats and model variants. Furthermore, we show that harmful CoTs increase with model size, but decrease with improved instruction following. Our work suggests that zero-shot CoT should be used with caution on socially important tasks, especially when marginalized groups or sensitive topics are involved.

Omar Shaikh, Caleb Ziems, William Held et al. · gatech

Pragmatic reference enables efficient interpersonal communication. Prior work uses simple reference games to test models of pragmatic reasoning, often with unidentified speakers and listeners. In practice, however, speakers' sociocultural background shapes their pragmatic assumptions. For example, readers of this paper assume NLP refers to "Natural Language Processing," and not "Neuro-linguistic Programming." This work introduces the Cultural Codes dataset, which operationalizes sociocultural pragmatic inference in a simple word reference game. Cultural Codes is based on the multi-turn collaborative two-player game, Codenames Duet. Our dataset consists of 794 games with 7,703 turns, distributed across 153 unique players. Alongside gameplay, we collect information about players' personalities, values, and demographics. Utilizing theories of communication and pragmatics, we predict each player's actions via joint modeling of their sociocultural priors and the game context. Our experiments show that accounting for background characteristics significantly improves model performance for tasks related to both clue giving and guessing, indicating that sociocultural priors play a vital role in gameplay decisions.

Omar Shaikh, Valentino Chai, Michele J. Gelfand et al.

Interpersonal conflict is an uncomfortable but unavoidable fact of life. Navigating conflict successfully is a skill -- one that can be learned through deliberate practice -- but few have access to effective training or feedback. To expand this access, we introduce Rehearsal, a system that allows users to rehearse conflicts with a believable simulated interlocutor, explore counterfactual "what if?" scenarios to identify alternative conversational paths, and learn through feedback on how and when to apply specific conflict strategies. Users can utilize Rehearsal to practice handling a variety of predefined conflict scenarios, from office disputes to relationship issues, or they can choose to create their own setting. To enable Rehearsal, we develop IRP prompting, a method of conditioning output of a large language model on the influential Interest-Rights-Power (IRP) theory from conflict resolution. Rehearsal uses IRP to generate utterances grounded in conflict resolution theory, guiding users towards counterfactual conflict resolution strategies that help de-escalate difficult conversations. In a between-subjects evaluation, 40 participants engaged in an actual conflict with a confederate after training. Compared to a control group with lecture material covering the same IRP theory, participants with simulated training from Rehearsal significantly improved their performance in the unaided conflict: they reduced their use of escalating competitive strategies by an average of 67%, while doubling their use of cooperative strategies. Overall, Rehearsal highlights the potential effectiveness of language models as tools for learning and practicing interpersonal skills.

Omar Shaikh, Valentin Teutschbein, Kanishk Gandhi et al.

Truly proactive AI systems must anticipate what we will do next. This foresight demands far richer information than the sparse signals we type into our prompts -- it demands reasoning over the entire context of what we see and do. We formalize this as next action prediction (NAP): given a sequence of a user's multimodal interactions with a computer (screenshots, clicks, sensor data), predict that user's next action. Progress on this task requires both new data and modeling approaches. To scale data, we annotate longitudinal, naturalistic computer use with vision-language models. We release an open-source pipeline for performing this labeling on private infrastructure, and label over 360K actions across one month of continuous phone usage from 20 users, amounting to 1,800 hours of screen time. We then introduce LongNAP, a user model that combines parametric and in-context learning to reason over long interaction histories. LongNAP is trained via policy gradient methods to generate user-specific reasoning traces given some context; retrieve relevant traces from a library of past traces; and then apply retrieved traces in-context to predict future actions. Using an LLM-as-judge evaluation metric (0-1 similarity to ground truth), LongNAP significantly outperforms supervised finetuning and prompted baselines on held-out data (by 79% and 39% respectively). Additionally, LongNAP generalizes to held out users when trained across individuals. The space of next actions a user might take at any moment is unbounded, spanning thousands of possible outcomes. Despite this, 17.1% of LongNAP's predicted trajectories are well-aligned with what a user does next (LLM-judge score $\geq$ 0.5). This rises to 26% when we filter to highly confident predictions. In sum, we argue that learning from the full context of user behavior to anticipate user needs is now a viable task with substantial opportunity.

Omar Shaikh, Kristina Gligorić, Ashna Khetan et al.

Effective conversation requires common ground: a shared understanding between the participants. Common ground, however, does not emerge spontaneously in conversation. Speakers and listeners work together to both identify and construct a shared basis while avoiding misunderstanding. To accomplish grounding, humans rely on a range of dialogue acts, like clarification (What do you mean?) and acknowledgment (I understand.). However, it is unclear whether large language models (LLMs) generate text that reflects human grounding. To this end, we curate a set of grounding acts and propose corresponding metrics that quantify attempted grounding. We study whether LLM generations contain grounding acts, simulating turn-taking from several dialogue datasets and comparing results to humans. We find that -- compared to humans -- LLMs generate language with less conversational grounding, instead generating text that appears to simply presume common ground. To understand the roots of the identified grounding gap, we examine the role of instruction tuning and preference optimization, finding that training on contemporary preference data leads to a reduction in generated grounding acts. Altogether, we highlight the need for more research investigating conversational grounding in human-AI interaction.

Haekyu Park, Nilaksh Das, Rahul Duggal et al.

Existing research on making sense of deep neural networks often focuses on neuron-level interpretation, which may not adequately capture the bigger picture of how concepts are collectively encoded by multiple neurons. We present NeuroCartography, an interactive system that scalably summarizes and visualizes concepts learned by neural networks. It automatically discovers and groups neurons that detect the same concepts, and describes how such neuron groups interact to form higher-level concepts and the subsequent predictions. NeuroCartography introduces two scalable summarization techniques: (1) neuron clustering groups neurons based on the semantic similarity of the concepts detected by neurons (e.g., neurons detecting "dog faces" of different breeds are grouped); and (2) neuron embedding encodes the associations between related concepts based on how often they co-occur (e.g., neurons detecting "dog face" and "dog tail" are placed closer in the embedding space). Key to our scalable techniques is the ability to efficiently compute all neuron pairs' relationships, in time linear to the number of neurons instead of quadratic time. NeuroCartography scales to large data, such as the ImageNet dataset with 1.2M images. The system's tightly coordinated views integrate the scalable techniques to visualize the concepts and their relationships, projecting the concept associations to a 2D space in Neuron Projection View, and summarizing neuron clusters and their relationships in Graph View. Through a large-scale human evaluation, we demonstrate that our technique discovers neuron groups that represent coherent, human-meaningful concepts. And through usage scenarios, we describe how our approaches enable interesting and surprising discoveries, such as concept cascades of related and isolated concepts. The NeuroCartography visualization runs in modern browsers and is open-sourced.

Austin P Wright, Omar Shaikh, Haekyu Park et al.

With the widespread use of toxic language online, platforms are increasingly using automated systems that leverage advances in natural language processing to automatically flag and remove toxic comments. However, most automated systems -- when detecting and moderating toxic language -- do not provide feedback to their users, let alone provide an avenue of recourse for these users to make actionable changes. We present our work, RECAST, an interactive, open-sourced web tool for visualizing these models' toxic predictions, while providing alternative suggestions for flagged toxic language. Our work also provides users with a new path of recourse when using these automated moderation tools. RECAST highlights text responsible for classifying toxicity, and allows users to interactively substitute potentially toxic phrases with neutral alternatives. We examined the effect of RECAST via two large-scale user evaluations, and found that RECAST was highly effective at helping users reduce toxicity as detected through the model. Users also gained a stronger understanding of the underlying toxicity criterion used by black-box models, enabling transparency and recourse. In addition, we found that when users focus on optimizing language for these models instead of their own judgement (which is the implied incentive and goal of deploying automated models), these models cease to be effective classifiers of toxicity compared to human annotations. This opens a discussion for how toxicity detection models work and should work, and their effect on the future of online discourse.

Jon Saad-Falcon, Omar Shaikh, Zijie J. Wang et al.

Discovering research expertise at universities can be a difficult task. Directories routinely become outdated, and few help in visually summarizing researchers' work or supporting the exploration of shared interests among researchers. This results in lost opportunities for both internal and external entities to discover new connections, nurture research collaboration, and explore the diversity of research. To address this problem, at Georgia Tech, we have been developing PeopleMap, an open-source interactive web-based tool that uses natural language processing (NLP) to create visual maps for researchers based on their research interests and publications. Requiring only the researchers' Google Scholar profiles as input, PeopleMap generates and visualizes embeddings for the researchers, significantly reducing the need for manual curation of publication information. To encourage and facilitate easy adoption and extension of PeopleMap, we have open-sourced it under the permissive MIT license at https://github.com/poloclub/people-map. PeopleMap has received positive feedback and enthusiasm for expanding its adoption across Georgia Tech.

Siwei Li, Zhiyan Zhou, Anish Upadhayay et al.

Graph data have become increasingly common. Visualizing them helps people better understand relations among entities. Unfortunately, existing graph visualization tools are primarily designed for single-person desktop use, offering limited support for interactive web-based exploration and online collaborative analysis. To address these issues, we have developed Argo Lite, a new in-browser interactive graph exploration and visualization tool. Argo Lite enables users to publish and share interactive graph visualizations as URLs and embedded web widgets. Users can explore graphs incrementally by adding more related nodes, such as highly cited papers cited by or citing a paper of interest in a citation network. Argo Lite works across devices and platforms, leveraging WebGL for high-performance rendering. Argo Lite has been used by over 1,000 students at Georgia Tech's Data and Visual Analytics class. Argo Lite may serve as a valuable open-source tool for advancing multiple CIKM research areas, from data presentation, to interfaces for information systems and more.

Jon Saad-Falcon, Omar Shaikh, Zijie J. Wang et al.

Discovering research expertise at institutions can be a difficult task. Manually curated university directories easily become out of date and they often lack the information necessary for understanding a researcher's interests and past work, making it harder to explore the diversity of research at an institution and identify research talents. This results in lost opportunities for both internal and external entities to discover new connections and nurture research collaboration. To solve this problem, we have developed PeopleMap, the first interactive, open-source, web-based tool that visually "maps out" researchers based on their research interests and publications by leveraging embeddings generated by natural language processing (NLP) techniques. PeopleMap provides a new engaging way for institutions to summarize their research talents and for people to discover new connections. The platform is developed with ease-of-use and sustainability in mind. Using only researchers' Google Scholar profiles as input, PeopleMap can be readily adopted by any institution using its publicly-accessible repository and detailed documentation.

Diyi Yang, Caleb Ziems, William Held et al. · gatech

People rely on social skills like conflict resolution to communicate effectively and to thrive in both work and personal life. However, practice environments for social skills are typically out of reach for most people. How can we make social skill training more available, accessible, and inviting? Drawing upon interdisciplinary research from communication and psychology, this perspective paper identifies social skill barriers to enter specialized fields. Then we present a solution that leverages large language models for social skill training via a generic framework. Our AI Partner, AI Mentor framework merges experiential learning with realistic practice and tailored feedback. This work ultimately calls for cross-disciplinary innovation to address the broader implications for workforce development and social equality.

Shardul Sapkota, Matthew Jörke, Zane Sabbagh et al.

Recent advances in user modeling make it feasible to conduct open-ended inference over a person's everyday computer use. Despite longstanding visions of systems that deeply understand our actions and the purposes they serve in our lives, existing systems only capture what a person is doing in the moment -- not why they are doing it -- limiting these systems to surface-level support. We introduce striving co-creation, a process for inferring broader life goals from unstructured observations of computer use. Grounded in Activity Theory and Emmons' personal strivings framework, our system progressively constructs a hierarchical representation of a person's activities. Crucially, strivings are difficult to fully resolve from observation alone, as the same action can be driven by many different goals. Our system therefore supports an editing interface that gives people agency over how they are understood by the system, feeding their corrections back into subsequent rounds of striving induction. In a week-long field deployment (N=14), we find that our co-creation process produces strivings that are representative of participants' long-term goals and gives them greater agency than baseline methods.

Omar Shaikh, Hussein Mozannar, Gagan Bansal et al. · microsoft-research

Language models excel at following instructions but often struggle with the collaborative aspects of conversation that humans naturally employ. This limitation in grounding -- the process by which conversation participants establish mutual understanding -- can lead to outcomes ranging from frustrated users to serious consequences in high-stakes scenarios. To systematically study grounding challenges in human-LLM interactions, we analyze logs from three human-assistant datasets: WildChat, MultiWOZ, and Bing Chat. We develop a taxonomy of grounding acts and build models to annotate and forecast grounding behavior. Our findings reveal significant differences in human-human and human-LLM grounding: LLMs were three times less likely to initiate clarification and sixteen times less likely to provide follow-up requests than humans. Additionally, we find that early grounding failures predict later interaction breakdowns. Building on these insights, we introduce Rifts, a benchmark derived from publicly available LLM interaction data containing situations where LLMs fail to initiate grounding. We note that current frontier models perform poorly on Rifts, highlighting the need to reconsider how we train and prompt LLMs for human interaction. To this end, we develop a preliminary intervention aimed at mitigating grounding failures.

Michael J Ryan, Omar Shaikh, Aditri Bhagirath et al. · gatech

Recent calls for pluralistic alignment of Large Language Models (LLMs) encourage adapting models to diverse user preferences. However, most prior work on personalized reward models heavily rely on additional identity information, such as demographic details or a predefined set of preference categories. To this end, we introduce SynthesizeMe, an approach to inducing synthetic user personas from user interactions for personalized reward modeling. SynthesizeMe first generates and verifies reasoning to explain user preferences, then induces synthetic user personas from that reasoning, and finally filters to informative prior user interactions in order to build personalized prompts for a particular user. We show that using SynthesizeMe induced prompts improves personalized LLM-as-a-judge accuracy by 4.4% on Chatbot Arena. Combining SynthesizeMe derived prompts with a reward model achieves top performance on PersonalRewardBench: a new curation of user-stratified interactions with chatbots collected from 854 users of Chatbot Arena and PRISM.

Zora Zhiruo Wang, Yijia Shao, Omar Shaikh et al.

AI agents are continually optimized for tasks related to human work, such as software engineering and professional writing, signaling a pressing trend with significant impacts on the human workforce. However, these agent developments have often not been grounded in a clear understanding of how humans execute work, to reveal what expertise agents possess and the roles they can play in diverse workflows. In this work, we study how agents do human work by presenting the first direct comparison of human and agent workers across multiple essential work-related skills: data analysis, engineering, computation, writing, and design. To better understand and compare heterogeneous computer-use activities of workers, we introduce a scalable toolkit to induce interpretable, structured workflows from either human or agent computer-use activities. Using such induced workflows, we compare how humans and agents perform the same tasks and find that: (1) While agents exhibit promise in their alignment to human workflows, they take an overwhelmingly programmatic approach across all work domains, even for open-ended, visually dependent tasks like design, creating a contrast with the UI-centric methods typically used by humans. (2) Agents produce work of inferior quality, yet often mask their deficiencies via data fabrication and misuse of advanced tools. (3) Nonetheless, agents deliver results 88.3% faster and cost 90.4-96.2% less than humans, highlighting the potential for enabling efficient collaboration by delegating easily programmable tasks to agents.

Michelle S. Lam, Omar Shaikh, Hallie Xu et al.

Large language models promise a broad set of functions, but when not given a specific objective, they default to milquetoast results such as drafting emails littered with cliches. We demonstrate that inferring the user's in-the-moment objective, then rapidly optimizing for that singular objective, enables LLMs to produce tools, interfaces, and responses that are more responsive and desired. We contribute an architecture for automatically inducing just-in-time objectives by passively observing user behavior, then steering downstream AI systems through generation and evaluation against this objective. Inducing just-in-time objectives (e.g., "Clarify the abstract's research contribution") enables automatic generation of tools, e.g., those that critique a draft based on relevant HCI methodologies, anticipate related researchers' reactions, or surface ambiguous terminology. In a series of experiments (N=14, N=205) on participants' own tasks, JIT objectives enable LLM outputs that achieve 66-86% win rates over typical LLMs, and in-person use sessions (N=17) confirm that JIT objectives produce specialized tools unique to each participant.

Omar Shaikh, Michelle S. Lam, Joey Hejna et al.

Language models are aligned to emulate the collective voice of many, resulting in outputs that align with no one in particular. Steering LLMs away from generic output is possible through supervised finetuning or RLHF, but requires prohibitively large datasets for new ad-hoc tasks. We argue that it is instead possible to align an LLM to a specific setting by leveraging a very small number (< 10) of demonstrations as feedback. Our method, Demonstration ITerated Task Optimization (DITTO), directly aligns language model outputs to a user's demonstrated behaviors. Derived using ideas from online imitation learning, DITTO cheaply generates online comparison data by treating users' demonstrations as preferred over output from the LLM and its intermediate checkpoints. Concretely, DITTO operates by having an LLM generate examples that are presumed to be inferior to expert demonstrations. The method iteratively constructs pairwise preference relationships between these LLM-generated samples and expert demonstrations, potentially including comparisons between different training checkpoints. These constructed preference pairs are then used to train the model using a preference optimization algorithm (e.g. DPO). We evaluate DITTO's ability to learn fine-grained style and task alignment across domains such as news articles, emails, and blog posts. Additionally, we conduct a user study soliciting a range of demonstrations from participants (N = 16). Across our benchmarks and user study, we find that win-rates for DITTO outperform few-shot prompting, supervised fine-tuning, and other self-play methods by an avg. of 19% points. By using demonstrations as feedback directly, DITTO offers a novel method for effective customization of LLMs.

Haekyu Park, Seongmin Lee, Benjamin Hoover et al.

We present ConceptEvo, a unified interpretation framework for deep neural networks (DNNs) that reveals the inception and evolution of learned concepts during training. Our work addresses a critical gap in DNN interpretation research, as existing methods primarily focus on post-training interpretation. ConceptEvo introduces two novel technical contributions: (1) an algorithm that generates a unified semantic space, enabling side-by-side comparison of different models during training, and (2) an algorithm that discovers and quantifies important concept evolutions for class predictions. Through a large-scale human evaluation and quantitative experiments, we demonstrate that ConceptEvo successfully identifies concept evolutions across different models, which are not only comprehensible to humans but also crucial for class predictions. ConceptEvo is applicable to both modern DNN architectures, such as ConvNeXt, and classic DNNs, such as VGGs and InceptionV3.

Omar Shaikh, Jon Saad-Falcon, Austin P Wright et al.

The advent of larger machine learning (ML) models have improved state-of-the-art (SOTA) performance in various modeling tasks, ranging from computer vision to natural language. As ML models continue increasing in size, so does their respective energy consumption and computational requirements. However, the methods for tracking, reporting, and comparing energy consumption remain limited. We presentEnergyVis, an interactive energy consumption tracker for ML models. Consisting of multiple coordinated views, EnergyVis enables researchers to interactively track, visualize and compare model energy consumption across key energy consumption and carbon footprint metrics (kWh and CO2), helping users explore alternative deployment locations and hardware that may reduce carbon footprints. EnergyVis aims to raise awareness concerning computational sustainability by interactively highlighting excessive energy usage during model training; and by providing alternative training options to reduce energy usage.

Omar Shaikh, Jiaao Chen, Jon Saad-Falcon et al.

Interpreting how persuasive language influences audiences has implications across many domains like advertising, argumentation, and propaganda. Persuasion relies on more than a message's content. Arranging the order of the message itself (i.e., ordering specific rhetorical strategies) also plays an important role. To examine how strategy orderings contribute to persuasiveness, we first utilize a Variational Autoencoder model to disentangle content and rhetorical strategies in textual requests from a large-scale loan request corpus. We then visualize interplay between content and strategy through an attentional LSTM that predicts the success of textual requests. We find that specific (orderings of) strategies interact uniquely with a request's content to impact success rate, and thus the persuasiveness of a request.

Zijie J. Wang, Robert Turko, Omar Shaikh et al.

Deep learning's great success motivates many practitioners and students to learn about this exciting technology. However, it is often challenging for beginners to take their first step due to the complexity of understanding and applying deep learning. We present CNN Explainer, an interactive visualization tool designed for non-experts to learn and examine convolutional neural networks (CNNs), a foundational deep learning model architecture. Our tool addresses key challenges that novices face while learning about CNNs, which we identify from interviews with instructors and a survey with past students. CNN Explainer tightly integrates a model overview that summarizes a CNN's structure, and on-demand, dynamic visual explanation views that help users understand the underlying components of CNNs. Through smooth transitions across levels of abstraction, our tool enables users to inspect the interplay between low-level mathematical operations and high-level model structures. A qualitative user study shows that CNN Explainer helps users more easily understand the inner workings of CNNs, and is engaging and enjoyable to use. We also derive design lessons from our study. Developed using modern web technologies, CNN Explainer runs locally in users' web browsers without the need for installation or specialized hardware, broadening the public's education access to modern deep learning techniques.

Zijie J. Wang, Robert Turko, Omar Shaikh et al.

The success of deep learning solving previously-thought hard problems has inspired many non-experts to learn and understand this exciting technology. However, it is often challenging for learners to take the first steps due to the complexity of deep learning models. We present our ongoing work, CNN 101, an interactive visualization system for explaining and teaching convolutional neural networks. Through tightly integrated interactive views, CNN 101 offers both overview and detailed descriptions of how a model works. Built using modern web technologies, CNN 101 runs locally in users' web browsers without requiring specialized hardware, broadening the public's education access to modern deep learning techniques.

Austin P. Wright, Omar Shaikh, Haekyu Park et al.

As toxic language becomes nearly pervasive online, there has been increasing interest in leveraging the advancements in natural language processing (NLP), from very large transformer models to automatically detecting and removing toxic comments. Despite the fairness concerns, lack of adversarial robustness, and limited prediction explainability for deep learning systems, there is currently little work for auditing these systems and understanding how they work for both developers and users. We present our ongoing work, RECAST, an interactive tool for examining toxicity detection models by visualizing explanations for predictions and providing alternative wordings for detected toxic speech.