Dingnan Jin

Hongru Liang, Jia Liu, Weihong Du et al.

The machine reading comprehension (MRC) of user manuals has huge potential in customer service. However, current methods have trouble answering complex questions. Therefore, we introduce the Knowing-how & Knowing-that task that requires the model to answer factoid-style, procedure-style, and inconsistent questions about user manuals. We resolve this task by jointly representing the steps and facts in a graph TARA, which supports a unified inference of various questions. Towards a systematical benchmarking study, we design a heuristic method to automatically parse user manuals into TARAs and build an annotated dataset to test the model's ability in answering real-world questions. Empirical results demonstrate that representing user manuals as TARAs is a desired solution for the MRC of user manuals. An in-depth investigation of TARA further sheds light on the issues and broader impacts of future representations of user manuals. We hope our work can move the MRC of user manuals to a more complex and realistic stage.

Wen Lai, Yingli Shen, Dingnan Jin et al.

Autoregressive language models are widely used for text evaluation, however, their left-to-right factorization introduces positional bias, i.e., early tokens are scored with only leftward context, conflating architectural asymmetry with true text quality. We propose masked reconstruction as an alternative paradigm, where every token is scored using full bidirectional context. We introduce DiffScore, an evaluation framework built on Masked Large Diffusion Language Models. By measuring text recoverability across continuous masking rates, DiffScore eliminates positional bias and naturally establishes an evaluation hierarchy from local fluency to global coherence. We further provide diagnostic tools unavailable to autoregressive frameworks: multi-timestep quality profiles that decompose scores across masking rates, and bidirectional PMI decomposition that disentangles fluency from faithfulness. Experiments across ten benchmarks show that DiffScore consistently outperforms autoregressive baselines in both zero-shot and fine-tuned settings. The code is released at: https://github.com/wenlai-lavine/DiffScore.

Tong Zhang, Peixin Qin, Yang Deng et al.

Large language models (LLMs) are increasingly used to meet user information needs, but their effectiveness in dealing with user queries that contain various types of ambiguity remains unknown, ultimately risking user trust and satisfaction. To this end, we introduce CLAMBER, a benchmark for evaluating LLMs using a well-organized taxonomy. Building upon the taxonomy, we construct ~12K high-quality data to assess the strengths, weaknesses, and potential risks of various off-the-shelf LLMs. Our findings indicate the limited practical utility of current LLMs in identifying and clarifying ambiguous user queries, even enhanced by chain-of-thought (CoT) and few-shot prompting. These techniques may result in overconfidence in LLMs and yield only marginal enhancements in identifying ambiguity. Furthermore, current LLMs fall short in generating high-quality clarifying questions due to a lack of conflict resolution and inaccurate utilization of inherent knowledge. In this paper, CLAMBER presents a guidance and promotes further research on proactive and trustworthy LLMs. Our dataset is available at https://github.com/zt991211/CLAMBER

Jinluan Yang, Dingnan Jin, Anke Tang et al.

Achieving balanced alignment of large language models (LLMs) in terms of Helpfulness, Honesty, and Harmlessness (3H optimization) constitutes a cornerstone of responsible AI. Existing methods like data mixture strategies face limitations, including heavy reliance on expert knowledge and conflicting optimization signals. While model merging offers parameter-level conflict-resolution strategies through integrating specialized models' parameters, its potential for 3H optimization remains underexplored. This paper systematically compares the effectiveness of model merging and data mixture methods in constructing 3H-aligned LLMs for the first time, revealing previously overlooked collaborative and conflict relationships among the 3H dimensions and discussing the advantages and drawbacks of data mixture (\textit{data-level}) and model merging (\textit{parameter-level}) methods in mitigating the conflict for balanced 3H optimization. Specially, we propose a novel \textbf{R}eweighting \textbf{E}nhanced task \textbf{S}ingular \textbf{M}erging method, \textbf{RESM}, through outlier weighting and sparsity-aware rank selection strategies to address the challenges of preference noise accumulation and layer sparsity adaptation inherent in 3H-aligned LLM merging. Extensive evaluations can verify the effectiveness and robustness of RESM compared to previous data mixture (2\%-5\% gain) and model merging (1\%-3\% gain) methods in achieving balanced LLM alignment. We release our models through \href{https://huggingface.co/Jinluan}{3H\_Merging} for further investigations.

Ling Team, Binwei Zeng, Chao Huang et al.

In this technical report, we tackle the challenges of training large-scale Mixture of Experts (MoE) models, focusing on overcoming cost inefficiency and resource limitations prevalent in such systems. To address these issues, we present two differently sized MoE large language models (LLMs), namely Ling-Lite and Ling-Plus (referred to as "Bailing" in Chinese, spelled Bǎilíng in Pinyin). Ling-Lite contains 16.8 billion parameters with 2.75 billion activated parameters, while Ling-Plus boasts 290 billion parameters with 28.8 billion activated parameters. Both models exhibit comparable performance to leading industry benchmarks. This report offers actionable insights to improve the efficiency and accessibility of AI development in resource-constrained settings, promoting more scalable and sustainable technologies. Specifically, to reduce training costs for large-scale MoE models, we propose innovative methods for (1) optimization of model architecture and training processes, (2) refinement of training anomaly handling, and (3) enhancement of model evaluation efficiency. Additionally, leveraging high-quality data generated from knowledge graphs, our models demonstrate superior capabilities in tool use compared to other models. Ultimately, our experimental findings demonstrate that a 300B MoE LLM can be effectively trained on lower-performance devices while achieving comparable performance to models of a similar scale, including dense and MoE models. Compared to high-performance devices, utilizing a lower-specification hardware system during the pre-training phase demonstrates significant cost savings, reducing computing costs by approximately 20%. The models can be accessed at https://huggingface.co/inclusionAI.

Weihong Du, Jia Liu, Zujie Wen et al.

It is time-saving to build a reading assistant for customer service representations (CSRs) when reading user manuals, especially information-rich ones. Current solutions don't fit the online custom service scenarios well due to the lack of attention to user questions and possible responses. Hence, we propose to develop a time-saving and careful reading assistant for CSRs, named CARE. It can help the CSRs quickly find proper responses from the user manuals via explicit clue chains. Specifically, each of the clue chains is formed by inferring over the user manuals, starting from the question clue aligned with the user question and ending at a possible response. To overcome the shortage of supervised data, we adopt the self-supervised strategy for model learning. The offline experiment shows that CARE is efficient in automatically inferring accurate responses from the user manual. The online experiment further demonstrates the superiority of CARE to reduce CSRs' reading burden and keep high service quality, in particular with >35% decrease in time spent and keeping a >0.75 ICC score.

Yue Chen, Chen Huang, Yang Deng et al.

Equipping a conversational search engine with strategies regarding when to ask clarification questions is becoming increasingly important across various domains. Attributing to the context understanding capability of LLMs and their access to domain-specific sources of knowledge, LLM-based clarification strategies feature rapid transfer to various domains in a post-hoc manner. However, they still struggle to deliver promising performance on unseen domains, struggling to achieve effective domain transferability. We take the first step to investigate this issue and existing methods tend to produce one-size-fits-all strategies across diverse domains, limiting their search effectiveness. In response, we introduce a novel method, called Style, to achieve effective domain transferability. Our experimental results indicate that Style bears strong domain transferability, resulting in an average search performance improvement of ~10% on four unseen domains.

Ling Team, Bin Hu, Cai Chen et al.

We present Ring-lite, a Mixture-of-Experts (MoE)-based large language model optimized via reinforcement learning (RL) to achieve efficient and robust reasoning capabilities. Built upon the publicly available Ling-lite model, a 16.8 billion parameter model with 2.75 billion activated parameters, our approach matches the performance of state-of-the-art (SOTA) small-scale reasoning models on challenging benchmarks (e.g., AIME, LiveCodeBench, GPQA-Diamond) while activating only one-third of the parameters required by comparable models. To accomplish this, we introduce a joint training pipeline integrating distillation with RL, revealing undocumented challenges in MoE RL training. First, we identify optimization instability during RL training, and we propose Constrained Contextual Computation Policy Optimization(C3PO), a novel approach that enhances training stability and improves computational throughput via algorithm-system co-design methodology. Second, we empirically demonstrate that selecting distillation checkpoints based on entropy loss for RL training, rather than validation metrics, yields superior performance-efficiency trade-offs in subsequent RL training. Finally, we develop a two-stage training paradigm to harmonize multi-domain data integration, addressing domain conflicts that arise in training with mixed dataset. We will release the model, dataset, and code.

Xiong Jun Wu, Zhenduo Zhang, ZuJie Wen et al.

Training large reasoning models (LRMs) with reinforcement learning in STEM domains is hindered by the scarcity of high-quality, diverse, and verifiable problem sets. Existing synthesis methods, such as Chain-of-Thought prompting, often generate oversimplified or uncheckable data, limiting model advancement on complex tasks. To address these challenges, we introduce SHARP, a unified approach to Synthesizing High-quality Aligned Reasoning Problems for LRMs reinforcement learning with verifiable rewards (RLVR). SHARP encompasses a strategic set of self-alignment principles -- targeting graduate and Olympiad-level difficulty, rigorous logical consistency, and unambiguous, verifiable answers -- and a structured three-phase framework (Alignment, Instantiation, Inference) that ensures thematic diversity and fine-grained control over problem generation. We implement SHARP by leveraging a state-of-the-art LRM to infer and verify challenging STEM questions, then employ a reinforcement learning loop to refine the model's reasoning through verifiable reward signals. Experiments on benchmarks such as GPQA demonstrate that SHARP-augmented training substantially outperforms existing methods, markedly improving complex reasoning accuracy and pushing LRM performance closer to expert-level proficiency. Our contributions include the SHARP strategy, framework design, end-to-end implementation, and experimental evaluation of its effectiveness in elevating LRM reasoning capabilities.

Ling Team, Ang Li, Ben Liu et al.

We introduce Ling 2.0, a series reasoning-oriented language foundation built upon the principle that every activation boosts reasoning capability. Designed to scale from tens of billions to one trillion parameters under a unified Mixture-of-Experts (MoE) paradigm, Ling 2.0 emphasizes high sparsity, cross-scale consistency, and efficiency guided by empirical scaling laws. The series includes three non-thinking (instruct) models - Ling-mini-2.0, Ling-flash-2.0, and Ling-1T - ranging from 16B to 1T total parameters and achieving up to 7-fold active-compute efficiency compared with dense counterparts. Ling 2.0 integrates coordinated innovations across model architecture, pre-training, post-training, and infrastructure: a high-sparsity MoE with MTP for efficient reasoning, reasoning-oriented data and mid-training CoT activation, reinforcement-based fine-tuning (DFT, Evo-CoT), and full-scale FP8 training with fine-grained heterogeneous pipelines. At the trillion scale, Ling-1T establishes a new Pareto frontier of reasoning accuracy versus computational efficiency, demonstrating that sparse activation, when properly aligned with reasoning objectives, enables scalable and efficient intelligence. Collectively, Ling 2.0 provides a coherent, open, and efficient foundation for advancing future reasoning and thinking models, including the Ring series built upon the same base.