Ying Ju

Tianhong Gao, Jundong Shen, Bei Shi et al.

Intelligent customer service (ICS) systems via retrieval-augmented generation (RAG) have been widely adopted in Web-based domains such as social platforms and e-commerce, achieving remarkable improvements in automation and efficiency. However, notable limitations still remain: these systems are prone to hallucinations and often generate rigid, mechanical responses, which can introduce business risks and undermine user experience, especially in Web-based customer service interactions under the RAG scenarios. In this paper, we introduce OlaMind, a human-like and hallucination-safe customer service framework for retrieval-augmented dialogue. Specifically, it first leverages a Learn-to-Think stage to learn the reasoning processes and response strategies from human experts, and then employs a Learn-to-Respond stage to perform cold-start supervised fine-tuning (SFT) combined with reinforcement learning (RL) for basic-to-hard self-refinement. Our method significantly enhances human-likeness and naturalness while effectively mitigating hallucinations and critical business risks. We have conducted large-scale online A/B experiments in an industry-level social customer service setting, and extensive experimental results show that OlaMind achieves significant cumulative relative improvements with intelligent resolution rates +28.92%/+18.42% and human takeover rate -6.08%/-7.12% in community-support/livestream-interaction scenarios, respectively, which highlights its consistent effectiveness across diverse real-world applications. The code and data will be publicly available.

Ying Ju, Mingdong Li, Haoyu Wang et al.

With the emergence of fluid antenna (FA) in wireless communications, the capability to dynamically adjust port positions offers substantial benefits in spatial diversity and spectrum efficiency, which are particularly valuable for mobile edge computing (MEC) systems. Therefore, we propose an FA-assisted MEC offloading framework to minimize system delay. This framework faces two severe challenges, which are the complexity of channel estimation due to dynamic port configuration and the inherent non-convexity of the joint optimization problem. Firstly, we propose Information Bottleneck Metric-enhanced Channel Compressed Sensing (IBM-CCS), which advances FA channel estimation by integrating information relevance into the sensing process and capturing key features of FA channels effectively. Secondly, to address the non-convex and high-dimensional optimization problem in FA-assisted MEC systems, which includes FA port selection, beamforming, power control, and resource allocation, we propose a game theory-assisted Hierarchical Twin-Dueling Multi-agent Algorithm (HiTDMA) based offloading scheme, where the hierarchical structure effectively decouples and coordinates the optimization tasks between the user side and the base station side. Crucially, the game theory effectively reduces the dimensionality of power control variables, allowing deep reinforcement learning (DRL) agents to achieve improved optimization efficiency. Numerical results confirm that the proposed scheme significantly reduces system delay and enhances offloading performance, outperforming benchmarks. Additionally, the IBM-CCS channel estimation demonstrates superior accuracy and robustness under varying port densities, contributing to efficient communication under imperfect CSI.

Ying Ju, Fubang Zhao, Shijie Chen et al.

Conversational Question Answering is a challenging task since it requires understanding of conversational history. In this project, we propose a new system RoBERTa + AT +KD, which involves rationale tagging multi-task, adversarial training, knowledge distillation and a linguistic post-process strategy. Our single model achieves 90.4(F1) on the CoQA test set without data augmentation, outperforming the current state-of-the-art single model by 2.6% F1.

Yanzi Zhu, Ying Ju, Bolun Wang et al.

Millimeter-wave wireless networks offer high throughput and can (ideally) prevent eavesdropping attacks using narrow, directional beams. Unfortunately, imperfections in physical hardware mean today's antenna arrays all exhibit side lobes, signals that carry the same sensitive data as the main lobe. Our work presents results of the first experimental study of the security properties of mmWave transmissions against side-lobe eavesdropping attacks. We show that these attacks on mmWave links are highly effective in both indoor and outdoor settings, and they cannot be eliminated by improved hardware or currently proposed defenses.

Quan Zou, Shixiang Wan, Ying Ju et al.

Background: It is necessary and essential to discovery protein function from the novel primary sequences. Wet lab experimental procedures are not only time-consuming, but also costly, so predicting protein structure and function reliably based only on amino acid sequence has significant value. TATA-binding protein (TBP) is a kind of DNA binding protein, which plays a key role in the transcription regulation. Our study proposed an automatic approach for identifying TATA-binding proteins efficiently, accurately, and conveniently. This method would guide for the special protein identification with computational intelligence strategies. Results: Firstly, we proposed novel fingerprint features for TBP based on pseudo amino acid composition, physicochemical properties, and secondary structure. Secondly, hierarchical features dimensionality reduction strategies were employed to improve the performance furthermore. Currently, Pretata achieves 92.92% TATA- binding protein prediction accuracy, which is better than all other existing methods. Conclusions: The experiments demonstrate that our method could greatly improve the prediction accuracy and speed, thus allowing large-scale NGS data prediction to be practical. A web server is developed to facilitate the other researchers, which can be accessed at http://server.malab.cn/preTata/.