Edward C. Malthouse

Xinyi Li, Yongfeng Zhang, Edward C. Malthouse

In the current digital era, the rapid spread of misinformation on online platforms presents significant challenges to societal well-being, public trust, and democratic processes, influencing critical decision making and public opinion. To address these challenges, there is a growing need for automated fake news detection mechanisms. Pre-trained large language models (LLMs) have demonstrated exceptional capabilities across various natural language processing (NLP) tasks, prompting exploration into their potential for verifying news claims. Instead of employing LLMs in a non-agentic way, where LLMs generate responses based on direct prompts in a single shot, our work introduces FactAgent, an agentic approach of utilizing LLMs for fake news detection. FactAgent enables LLMs to emulate human expert behavior in verifying news claims without any model training, following a structured workflow. This workflow breaks down the complex task of news veracity checking into multiple sub-steps, where LLMs complete simple tasks using their internal knowledge or external tools. At the final step of the workflow, LLMs integrate all findings throughout the workflow to determine the news claim's veracity. Compared to manual human verification, FactAgent offers enhanced efficiency. Experimental studies demonstrate the effectiveness of FactAgent in verifying claims without the need for any training process. Moreover, FactAgent provides transparent explanations at each step of the workflow and during final decision-making, offering insights into the reasoning process of fake news detection for end users. FactAgent is highly adaptable, allowing for straightforward updates to its tools that LLMs can leverage within the workflow, as well as updates to the workflow itself using domain knowledge. This adaptability enables FactAgent's application to news verification across various domains.

Xinyi Li, Yu Xu, Yongfeng Zhang et al.

The proliferation of fake news in the digital age has raised critical concerns, particularly regarding its impact on societal trust and democratic processes. Diverging from conventional agent-based simulation approaches, this work introduces an innovative approach by employing a large language model (LLM)-driven multi-agent simulation to replicate complex interactions within information ecosystems. We investigate key factors that facilitate news propagation, such as agent personalities and network structures, while also evaluating strategies to combat misinformation. Through simulations across varying network structures, we demonstrate the potential of LLM-based agents in modeling the dynamics of misinformation spread, validating the influence of agent traits on the diffusion process. Our findings emphasize the advantages of LLM-based simulations over traditional techniques, as they uncover underlying causes of information spread -- such as agents promoting discussions -- beyond the predefined rules typically employed in existing agent-based models. Additionally, we evaluate three countermeasure strategies, discovering that brute-force blocking influential agents in the network or announcing news accuracy can effectively mitigate misinformation. However, their effectiveness is influenced by the network structure, highlighting the importance of considering network structure in the development of future misinformation countermeasures.

Himan Abdollahpouri, Edward Malthouse, Joseph Konstan et al.

This paper proposes a vision and research agenda for the next generation of news recommender systems (RS), called the table d'hote approach. A table d'hote (translates as host's table) meal is a sequence of courses that create a balanced and enjoyable dining experience for a guest. Likewise, we believe news RS should strive to create a similar experience for the users by satisfying the news-diet needs of a user. While extant news RS considers criteria such as diversity and serendipity, and RS bundles have been studied for other contexts such as tourism, table d'hote goes further by ensuring the recommended articles satisfy a diverse set of user needs in the right proportions and in a specific order. In table d'hote, available articles need to be stratified based on the different ways that news can create value for the reader, building from theories and empirical research in journalism and user engagement. Using theories and empirical research from communication on the uses and gratifications (U&G) consumers derive from media, we define two main strata in a table d'hote news RS, each with its own substrata: 1) surveillance, which consists of information the user needs to know, and 2) serendipity, which are the articles offering unexpected surprises. The diversity of the articles according to the defined strata and the order of the articles within the list of recommendations are also two important aspects of the table d'hote in order to give the users the most effective reading experience. We propose our vision, link it to the existing concepts in the RS literature, and identify challenges for future research.

Himan Abdollahpouri, Masoud Mansoury, Robin Burke et al.

Recommendation and ranking systems are known to suffer from popularity bias; the tendency of the algorithm to favor a few popular items while under-representing the majority of other items. Prior research has examined various approaches for mitigating popularity bias and enhancing the recommendation of long-tail, less popular, items. The effectiveness of these approaches is often assessed using different metrics to evaluate the extent to which over-concentration on popular items is reduced. However, not much attention has been given to the user-centered evaluation of this bias; how different users with different levels of interest towards popular items are affected by such algorithms. In this paper, we show the limitations of the existing metrics to evaluate popularity bias mitigation when we want to assess these algorithms from the users' perspective and we propose a new metric that can address these limitations. In addition, we present an effective approach that mitigates popularity bias from the user-centered point of view. Finally, we investigate several state-of-the-art approaches proposed in recent years to mitigate popularity bias and evaluate their performances using the existing metrics and also from the users' perspective. Our experimental results using two publicly-available datasets show that existing popularity bias mitigation techniques ignore the users' tolerance towards popular items. Our proposed user-centered method can tackle popularity bias effectively for different users while also improving the existing metrics.

Georgios Askalidis, Edward C. Malthouse

Our paper contributes to the literature recommending approaches to make online reviews more credible and representative. We analyze data from four diverse major online retailers and find that verified customers who are prompted (by an email) to write a review, submit, on average, up to 0.5 star higher ratings than self-motivated web reviewers. Moreover, these email-prompted reviews remain stable over time, whereas web reviews exhibit a downward trend. This finding provides support for the existence of social influence and selection biases during the submission of a web review, when social signals are being displayed. In contrast, no information about the current state of the reviews is displayed in the email promptings. Moreover, we find that when a retailer decides to start sending email promptings, the existing population of web reviewers is unaffected both in their volume as well as the characteristics of their submitted reviews. We explore how our combined findings can suggest ways to mitigate various biases that govern online review submissions and help practitioners provide more credible, representative and higher ratings to their customers.