9.9HCApr 26
StateScribe: Towards Accessible Change Awareness Across Real-World RevisitsRuei-Che Chang, Xirui Jiang, Rosiana Natalie et al.
Real-world environments evolve continuously, yet blind and low-vision (BLV) individuals often have limited access to understanding how they change over time. Unexpected or relocated objects, layout modifications, and content updates (e.g., price changes) can introduce safety risks and cognitive burden. While existing visual assistive technologies can describe immediate surroundings, they operate as one-off interactions and lack mechanisms to surface meaningful changes across revisits. Informed by a survey of 33 BLV individuals, we develop StateScribe, a system that supports accessible awareness of real-world changes across revisits. StateScribe employs a dual-layer memory architecture that integrates episodic scene memory and object-centric temporal memory to enable scalable and structured change tracking. It provides both live descriptions of the current scene, and descriptions of what has changed, when and where it occurred across revisits, such as "The shop on your right has a "CLOSED" sign; it was open at this time last week.'' Our evaluation shows that StateScribe maintains high accuracy (F1-score=83.1%) across 11 revisits, while remaining low-latency (mean<1.54s) and memory-efficient (<54MB) across 110 revisits. A user study with nine BLV participants demonstrates that StateScribe improves change awareness across revisits in three real-world locations. Finally, we discuss implications for long-term AI-assisted companions that support broader change observation using multimodal sensing, extend beyond changes to other memory capabilities, and adapt to individual users, intents, and contexts.
7.2HCAug 5, 2025
Probing the Gaps in ChatGPT Live Video Chat for Real-World Assistance for People who are Blind or Visually ImpairedRuei-Che Chang, Rosiana Natalie, Wenqian Xu et al.
Recent advancements in large multimodal models have provided blind or visually impaired (BVI) individuals with new capabilities to interpret and engage with the real world through interactive systems that utilize live video feeds. However, the potential benefits and challenges of such capabilities to support diverse real-world assistive tasks remain unclear. In this paper, we present findings from an exploratory study with eight BVI participants. Participants used ChatGPT's Advanced Voice with Video, a state-of-the-art live video AI released in late 2024, in various real-world scenarios, from locating objects to recognizing visual landmarks, across unfamiliar indoor and outdoor environments. Our findings indicate that current live video AI effectively provides guidance and answers for static visual scenes but falls short in delivering essential live descriptions required in dynamic situations. Despite inaccuracies in spatial and distance information, participants leveraged the provided visual information to supplement their mobility strategies. Although the system was perceived as human-like due to high-quality voice interactions, assumptions about users' visual abilities, hallucinations, generic responses, and a tendency towards sycophancy led to confusion, distrust, and potential risks for BVI users. Based on the results, we discuss implications for assistive video AI agents, including incorporating additional sensing capabilities for real-world use, determining appropriate intervention timing beyond turn-taking interactions, and addressing ecological and safety concerns.