Joni Salminen

Danial Amin, Joni Salminen, Farhan Ahmed et al.

Although Generative AI (GenAI) has the potential for persona development, many challenges must be addressed. This research systematically reviews 52 articles from 2022-2024, with important findings. First, closed commercial models are frequently used in persona development, creating a monoculture Second, GenAI is used in various stages of persona development (data collection, segmentation, enrichment, and evaluation). Third, similar to other quantitative persona development techniques, there are major gaps in persona evaluation for AI generated personas. Fourth, human-AI collaboration models are underdeveloped, despite human oversight being crucial for maintaining ethical standards. These findings imply that realizing the full potential of AI-generated personas will require substantial efforts across academia and industry. To that end, we provide a list of research avenues to inspire future work.

Joni Salminen, Bernard J. Jansen

The landscape of analytics is changing rapidly. Much of online user analytics, however, is based on collection of various user analytics numbers. Understanding these numbers, and then relating them to higher numerical analysis for the evaluation of key performance indicators (KPIs) can be quite challenging, especially with large volumes of data. There is a plethora of tools and software packages that one can employ. However, these tools and packages require a quantitative competence and analytical sophistication that average end users often do not possess. Additionally, they often do little to reduce the complexity of numerical data in a manner that allows ease of use in decision making and communication. Dealing with numbers poses cognitive challenges for individuals who often do cannot recall many numbers at a time. Here, we explore the concept of automatic analytics by demonstrating use case examples and discussion on the current state and future of automated insights.