Carlos Castillo

Fedor Vitiugin, Carlos Castillo

Relevant and timely information collected from social media during crises can be an invaluable resource for emergency management. However, extracting this information remains a challenging task, particularly when dealing with social media postings in multiple languages. This work proposes a cross-lingual method for retrieving and summarizing crisis-relevant information from social media postings. We describe a uniform way of expressing various information needs through structured queries and a way of creating summaries answering those information needs. The method is based on multilingual transformers embeddings. Queries are written in one of the languages supported by the embeddings, and the extracted sentences can be in any of the other languages supported. Abstractive summaries are created by transformers. The evaluation, done by crowdsourcing evaluators and emergency management experts, and carried out on collections extracted from Twitter during five large-scale disasters spanning ten languages, shows the flexibility of our approach. The generated summaries are regarded as more focused, structured, and coherent than existing state-of-the-art methods, and experts compare them favorably against summaries created by existing, state-of-the-art methods.

David Solans, Andrea Beretta, Manuel Portela et al.

Artificial Intelligence (AI) is increasingly used to build Decision Support Systems (DSS) across many domains. This paper describes a series of experiments designed to observe human response to different characteristics of a DSS such as accuracy and bias, particularly the extent to which participants rely on the DSS, and the performance they achieve. In our experiments, participants play a simple online game inspired by so-called "wildcat" (i.e., exploratory) drilling for oil. The landscape has two layers: a visible layer describing the costs (terrain), and a hidden layer describing the reward (oil yield). Participants in the control group play the game without receiving any assistance, while in treatment groups they are assisted by a DSS suggesting places to drill. For certain treatments, the DSS does not consider costs, but only rewards, which introduces a bias that is observable by users. Between subjects, we vary the accuracy and bias of the DSS, and observe the participants' total score, time to completion, the extent to which they follow or ignore suggestions. We also measure the acceptability of the DSS in an exit survey. Our results show that participants tend to score better with the DSS, that the score increase is due to users following the DSS advice, and related to the difficulty of the game and the accuracy of the DSS. We observe that this setting elicits mostly rational behavior from participants, who place a moderate amount of trust in the DSS and show neither algorithmic aversion (under-reliance) nor automation bias (over-reliance).However, their stated willingness to accept the DSS in the exit survey seems less sensitive to the accuracy of the DSS than their behavior, suggesting that users are only partially aware of the (lack of) accuracy of the DSS.

Alexandra Olteanu, Michael Ekstrand, Carlos Castillo et al.

All types of research, development, and policy work can have unintended, adverse consequences - work in responsible artificial intelligence (RAI), ethical AI, or ethics in AI is no exception.

Arpit Merchant, Carlos Castillo

Graph neural networks (GNNs) are increasingly used in critical human applications for predicting node labels in attributed graphs. Their ability to aggregate features from nodes' neighbors for accurate classification also has the capacity to exacerbate existing biases in data or to introduce new ones towards members from protected demographic groups. Thus, it is imperative to quantify how GNNs may be biased and to what extent their harmful effects may be mitigated. To this end, we propose two new GNN-agnostic interventions namely, (i) PFR-AX which decreases the separability between nodes in protected and non-protected groups, and (ii) PostProcess which updates model predictions based on a blackbox policy to minimize differences between error rates across demographic groups. Through a large set of experiments on four datasets, we frame the efficacies of our approaches (and three variants) in terms of their algorithmic fairness-accuracy tradeoff and benchmark our results against three strong baseline interventions on three state-of-the-art GNN models. Our results show that no single intervention offers a universally optimal tradeoff, but PFR-AX and PostProcess provide granular control and improve model confidence when correctly predicting positive outcomes for nodes in protected groups.

Marina Estévez-Almenzar, Ricardo Baeza-Yates, Carlos Castillo

Machine learning applications in high-stakes scenarios should always operate under human oversight. Developing an optimal combination of human and machine intelligence requires an understanding of their complementarities, particularly regarding the similarities and differences in the way they make mistakes. We perform extensive experiments in the area of face recognition and compare two automated face recognition systems against human annotators through a demographically balanced user study. Our research uncovers important ways in which machine learning errors and human errors differ from each other, and suggests potential strategies in which human-machine collaboration can improve accuracy in face recognition.

Ioannis Bilionis, Ricardo C. Berrios, Luis Fernandez-Luque et al.

Machine Learning (ML) algorithms are vital for supporting clinical decision-making in biomedical informatics. However, their predictive performance can vary across demographic groups, often due to the underrepresentation of historically marginalized populations in training datasets. The investigation reveals widespread sex- and age-related inequities in chronic disease datasets and their derived ML models. Thus, a novel analytical framework is introduced, combining systematic arbitrariness with traditional metrics like accuracy and data complexity. The analysis of data from over 25,000 individuals with chronic diseases revealed mild sex-related disparities, favoring predictive accuracy for males, and significant age-related differences, with better accuracy for younger patients. Notably, older patients showed inconsistent predictive accuracy across seven datasets, linked to higher data complexity and lower model performance. This highlights that representativeness in training data alone does not guarantee equitable outcomes, and model arbitrariness must be addressed before deploying models in clinical settings.

Lorenzo Porcaro, Emilia Gómez, Carlos Castillo

Music listening in today's digital spaces is highly characterized by the availability of huge music catalogues, accessible by people all over the world. In this scenario, recommender systems are designed to guide listeners in finding tracks and artists that best fit their requests, having therefore the power to influence the diversity of the music they listen to. Albeit several works have proposed new techniques for developing diversity-aware recommendations, little is known about how people perceive diversity while interacting with music recommendations. In this study, we interview several listeners about the role that diversity plays in their listening experience, trying to get a better understanding of how they interact with music recommendations. We recruit the listeners among the participants of a previous quantitative study, where they were confronted with the notion of diversity when asked to identify, from a series of electronic music lists, the most diverse ones according to their beliefs. As a follow-up, in this qualitative study we carry out semi-structured interviews to understand how listeners may assess the diversity of a music list and to investigate their experiences with music recommendation diversity. We report here our main findings on 1) what can influence the diversity assessment of tracks and artists' music lists, and 2) which factors can characterize listeners' interaction with music recommendation diversity.

Marzieh Karimi-Haghighi, Carlos Castillo, Davinia Hernandez-Leo et al.

In this work, the problem of predicting dropout risk in undergraduate studies is addressed from a perspective of algorithmic fairness. We develop a machine learning method to predict the risks of university dropout and underperformance. The objective is to understand if such a system can identify students at risk while avoiding potential discriminatory biases. When modeling both risks, we obtain prediction models with an Area Under the ROC Curve (AUC) of 0.77-0.78 based on the data available at the enrollment time, before the first year of studies starts. This data includes the students' demographics, the high school they attended, and their admission (average) grade. Our models are calibrated: they produce estimated probabilities for each risk, not mere scores. We analyze if this method leads to discriminatory outcomes for some sensitive groups in terms of prediction accuracy (AUC) and error rates (Generalized False Positive Rate, GFPR, or Generalized False Negative Rate, GFNR). The models exhibit some equity in terms of AUC and GFNR along groups. The similar GFNR means a similar probability of failing to detect risk for students who drop out. The disparities in GFPR are addressed through a mitigation process that does not affect the calibration of the model.

Lorenzo Porcaro, Emilia Gómez, Carlos Castillo

Shared practices to assess the diversity of retrieval system results are still debated in the Information Retrieval community, partly because of the challenges of determining what diversity means in specific scenarios, and of understanding how diversity is perceived by end-users. The field of Music Information Retrieval is not exempt from this issue. Even if fields such as Musicology or Sociology of Music have a long tradition in questioning the representation and the impact of diversity in cultural environments, such knowledge has not been yet embedded into the design and development of music technologies. In this paper, focusing on electronic music, we investigate the characteristics of listeners, artists, and tracks that are influential in the perception of diversity. Specifically, we center our attention on 1) understanding the relationship between perceived diversity and computational methods to measure diversity, and 2) analyzing how listeners' domain knowledge and familiarity influence such perceived diversity. To accomplish this, we design a user-study in which listeners are asked to compare pairs of lists of tracks and artists, and to select the most diverse list from each pair. We compare participants' ratings with results obtained through computational models built using audio tracks' features and artist attributes. We find that such models are generally aligned with participants' choices when most of them agree that one list is more diverse than the other, while they present a mixed behaviour in cases where participants have little agreement. Moreover, we observe how differences in domain knowledge, familiarity, and demographics can influence the level of agreement among listeners, and between listeners and diversity metrics computed automatically.

Meike Zehlike, Tom Sühr, Carlos Castillo

In this report we provide an improvement of the significance adjustment from the FA*IR algorithm of Zehlike et al., which did not work for very short rankings in combination with a low minimum proportion $p$ for the protected group. We show how the minimum number of protected candidates per ranking position can be calculated exactly and provide a mapping from the continuous space of significance levels ($α$) to a discrete space of tables, which allows us to find $α_c$ using a binary search heuristic.

Valerio Lorini, Carlos Castillo, Domenico Nappo et al.

Social media can be used for disaster risk reduction as a complement to traditional information sources, and the literature has suggested numerous ways to achieve this. In the case of floods, for instance, data collection from social media can be triggered by a severe weather forecast and/or a flood prediction. By way of contrast, in this paper we explore the possibility of having an entirely independent flood monitoring system which is based completely on social media, and which is completely self-activated. This independence and self-activation would bring increased robustness, as the system would not depend on other mechanisms for forecasting. We observe that social media can indeed help in the early detection of some flood events that would otherwise not be detected until later, albeit at the cost of many false positives. Overall, our experiments suggest that social media signals should only be used to complement existing monitoring systems, and we provide various explanations to support this argument.

Dougal Shakespeare, Lorenzo Porcaro, Emilia Gómez et al.

Music Recommender Systems (mRS) are designed to give personalised and meaningful recommendations of items (i.e. songs, playlists or artists) to a user base, thereby reflecting and further complementing individual users' specific music preferences. Whilst accuracy metrics have been widely applied to evaluate recommendations in mRS literature, evaluating a user's item utility from other impact-oriented perspectives, including their potential for discrimination, is still a novel evaluation practice in the music domain. In this work, we center our attention on a specific phenomenon for which we want to estimate if mRS may exacerbate its impact: gender bias. Our work presents an exploratory study, analyzing the extent to which commonly deployed state of the art Collaborative Filtering(CF) algorithms may act to further increase or decrease artist gender bias. To assess group biases introduced by CF, we deploy a recently proposed metric of bias disparity on two listening event datasets: the LFM-1b dataset, and the earlier constructed Celma's dataset. Our work traces the causes of disparity to variations in input gender distributions and user-item preferences, highlighting the effect such configurations can have on user's gender bias after recommendation generation.

Angelika Romanou, Panayiotis Smeros, Carlos Castillo et al.

We demonstrate the SciLens News Platform, a novel system for evaluating the quality of news articles. The SciLens News Platform automatically collects contextual information about news articles in real-time and provides quality indicators about their validity and trustworthiness. These quality indicators derive from i) social media discussions regarding news articles, showcasing the reach and stance towards these articles, and ii) their content and their referenced sources, showcasing the journalistic foundations of these articles. Furthermore, the platform enables domain-experts to review articles and rate the quality of news sources. This augmented view of news articles, which combines automatically extracted indicators and domain-expert reviews, has provably helped the platform users to have a better consensus about the quality of the underlying articles. The platform is built in a distributed and robust fashion and runs operationally handling daily thousands of news articles. We evaluate the SciLens News Platform on the emerging topic of COVID-19 where we highlight the discrepancies between low and high-quality news outlets based on three axes, namely their newsroom activity, evidence seeking and social engagement. A live demonstration of the platform can be found here: http://scilens.epfl.ch.

Rahul Pandey, Hemant Purohit, Carlos Castillo et al.

High-quality human annotations are necessary for creating effective machine learning-driven stream processing systems. We study hybrid stream processing systems based on a Human-In-The-Loop Machine Learning (HITL-ML) paradigm, in which one or many human annotators and an automatic classifier (trained at least partially by the human annotators) label an incoming stream of instances. This is typical of many near-real-time social media analytics and web applications, including annotating social media posts during emergencies by digital volunteer groups. From a practical perspective, low-quality human annotations result in wrong labels for retraining automated classifiers and indirectly contribute to the creation of inaccurate classifiers. Considering human annotation as a psychological process allows us to address these limitations. We show that human annotation quality is dependent on the ordering of instances shown to annotators and can be improved by local changes in the instance sequence/order provided to the annotators, yielding a more accurate annotation of the stream. We adapt a theoretically-motivated human error framework of mistakes and slips for the human annotation task to study the effect of ordering instances (i.e., an "annotation schedule"). Further, we propose an error-avoidance approach to the active learning paradigm for stream processing applications robust to these likely human errors (in the form of slips) when deciding a human annotation schedule. We support the human error framework using crowdsourcing experiments and evaluate the proposed algorithm against standard baselines for active learning via extensive experimentation on classification tasks of filtering relevant social media posts during natural disasters.

Corinna Hertweck, Carlos Castillo, Michael Mathioudakis

In this paper, we study university admissions under a centralized system that uses grades and standardized test scores to match applicants to university programs. We consider affirmative action policies that seek to increase the number of admitted applicants from underrepresented groups. Since such a policy has to be announced before the start of the application period, there is uncertainty about the score distribution of the students applying to each program. This poses a difficult challenge for policy-makers. We explore the possibility of using a predictive model trained on historical data to help optimize the parameters of such policies.

David Solans, Battista Biggio, Carlos Castillo

Research in adversarial machine learning has shown how the performance of machine learning models can be seriously compromised by injecting even a small fraction of poisoning points into the training data. While the effects on model accuracy of such poisoning attacks have been widely studied, their potential effects on other model performance metrics remain to be evaluated. In this work, we introduce an optimization framework for poisoning attacks against algorithmic fairness, and develop a gradient-based poisoning attack aimed at introducing classification disparities among different groups in the data. We empirically show that our attack is effective not only in the white-box setting, in which the attacker has full access to the target model, but also in a more challenging black-box scenario in which the attacks are optimized against a substitute model and then transferred to the target model. We believe that our findings pave the way towards the definition of an entirely novel set of adversarial attacks targeting algorithmic fairness in different scenarios, and that investigating such vulnerabilities will help design more robust algorithms and countermeasures in the future.

Marius Miron, Songül Tolan, Emilia Gómez et al.

The Fairness, Accountability, and Transparency in Machine Learning (FAT-ML) literature proposes a varied set of group fairness metrics to measure discrimination against socio-demographic groups that are characterized by a protected feature, such as gender or race.Such a system can be deemed as either fair or unfair depending on the choice of the metric. Several metrics have been proposed, some of them incompatible with each other.We do so empirically, by observing that several of these metrics cluster together in two or three main clusters for the same groups and machine learning methods. In addition, we propose a robust way to visualize multidimensional fairness in two dimensions through a Principal Component Analysis (PCA) of the group fairness metrics. Experimental results on multiple datasets show that the PCA decomposition explains the variance between the metrics with one to three components.

Aris Anagnostopoulos, Carlos Castillo, Adriano Fazzone et al.

Although freelancing work has grown substantially in recent years, in part facilitated by a number of online labor marketplaces, (e.g., Guru, Freelancer, Amazon Mechanical Turk), traditional forms of "in-sourcing" work continue being the dominant form of employment. This means that, at least for the time being, freelancing and salaried employment will continue to co-exist. In this paper, we provide algorithms for outsourcing and hiring workers in a general setting, where workers form a team and contribute different skills to perform a task. We call this model team formation with outsourcing. In our model, tasks arrive in an online fashion: neither the number nor the composition of the tasks is known a-priori. At any point in time, there is a team of hired workers who receive a fixed salary independently of the work they perform. This team is dynamic: new members can be hired and existing members can be fired, at some cost. Additionally, some parts of the arriving tasks can be outsourced and thus completed by non-team members, at a premium. Our contribution is an efficient online cost-minimizing algorithm for hiring and firing team members and outsourcing tasks. We present theoretical bounds obtained using a primal-dual scheme proving that our algorithms have a logarithmic competitive approximation ratio. We complement these results with experiments using semi-synthetic datasets based on actual task requirements and worker skills from three large online labor marketplaces.

Valerio Lorini, Javier Rando, Diego Saez-Trumper et al.

The usage of non-authoritative data for disaster management presents the opportunity of accessing timely information that might not be available through other means, as well as the challenge of dealing with several layers of biases. Wikipedia, a collaboratively-produced encyclopedia, includes in-depth information about many natural and human-made disasters, and its editors are particularly good at adding information in real-time as a crisis unfolds. In this study, we focus on the English version of Wikipedia, that is by far the most comprehensive version of this encyclopedia. Wikipedia tends to have good coverage of disasters, particularly those having a large number of fatalities. However, we also show that a tendency to cover events in wealthy countries and not cover events in poorer ones permeates Wikipedia as a source for disaster-related information. By performing careful automatic content analysis at a large scale, we show how the coverage of floods in Wikipedia is skewed towards rich, English-speaking countries, in particular the US and Canada. We also note how coverage of floods in countries with the lowest income, as well as countries in South America, is substantially lower than the coverage of floods in middle-income countries. These results have implications for systems using Wikipedia or similar collaborative media platforms as an information source for detecting emergencies or for gathering valuable information for disaster response.

Oana Balalau, Carlos Castillo, Mauro Sozio

Despite the significant efforts made by the research community in recent years, automatically acquiring valuable information about high impact-events from social media remains challenging. We present EviDense, a graph-based approach for finding high-impact events (such as disaster events) in social media. One of the challenges we address in our work is to provide for each event a succinct keyword-based description, containing the most relevant information about it, such as what happened, the location, as well as its timeframe. We evaluate our approach on a large collection of tweets posted over a period of 19 months, using a crowdsourcing platform. Our evaluation shows that our method outperforms state-of-the-art approaches for the same problem, in terms of having higher precision, lower number of duplicates, and presenting a keyword-based description that is succinct and informative. We further improve the results of our algorithm by incorporating news from mainstream media. A preliminary version of this work was presented as a 4-pages short paper at ICWSM 2018.

Ugur Kursuncu, Manas Gaur, Carlos Castillo et al.

Terror attacks have been linked in part to online extremist content. Although tens of thousands of Islamist extremism supporters consume such content, they are a small fraction relative to peaceful Muslims. The efforts to contain the ever-evolving extremism on social media platforms have remained inadequate and mostly ineffective. Divergent extremist and mainstream contexts challenge machine interpretation, with a particular threat to the precision of classification algorithms. Our context-aware computational approach to the analysis of extremist content on Twitter breaks down this persuasion process into building blocks that acknowledge inherent ambiguity and sparsity that likely challenge both manual and automated classification. We model this process using a combination of three contextual dimensions -- religion, ideology, and hate -- each elucidating a degree of radicalization and highlighting independent features to render them computationally accessible. We utilize domain-specific knowledge resources for each of these contextual dimensions such as Qur'an for religion, the books of extremist ideologues and preachers for political ideology and a social media hate speech corpus for hate. Our study makes three contributions to reliable analysis: (i) Development of a computational approach rooted in the contextual dimensions of religion, ideology, and hate that reflects strategies employed by online Islamist extremist groups, (ii) An in-depth analysis of relevant tweet datasets with respect to these dimensions to exclude likely mislabeled users, and (iii) A framework for understanding online radicalization as a process to assist counter-programming. Given the potentially significant social impact, we evaluate the performance of our algorithms to minimize mislabeling, where our approach outperforms a competitive baseline by 10.2% in precision.

V. Lorini, C. Castillo, F. Dottori et al.

This paper describes a prototype system that integrates social media analysis into the European Flood Awareness System (EFAS). This integration allows the collection of social media data to be automatically triggered by flood risk warnings determined by a hydro-meteorological model. Then, we adopt a multi-lingual approach to find flood-related messages by employing two state-of-the-art methodologies: language-agnostic word embeddings and language-aligned word embeddings. Both approaches can be used to bootstrap a classifier of social media messages for a new language with little or no labeled data. Finally, we describe a method for selecting relevant and representative messages and displaying them back in the interface of EFAS.

Panayiotis Smeros, Carlos Castillo, Karl Aberer

This paper describes, develops, and validates SciLens, a method to evaluate the quality of scientific news articles. The starting point for our work are structured methodologies that define a series of quality aspects for manually evaluating news. Based on these aspects, we describe a series of indicators of news quality. According to our experiments, these indicators help non-experts evaluate more accurately the quality of a scientific news article, compared to non-experts that do not have access to these indicators. Furthermore, SciLens can also be used to produce a completely automated quality score for an article, which agrees more with expert evaluators than manual evaluations done by non-experts. One of the main elements of SciLens is the focus on both content and context of articles, where context is provided by (1) explicit and implicit references on the article to scientific literature, and (2) reactions in social media referencing the article. We show that both contextual elements can be valuable sources of information for determining article quality. The validation of SciLens, done through a combination of expert and non-expert annotation, demonstrates its effectiveness for both semi-automatic and automatic quality evaluation of scientific news.

Sofiane Abbar, Carlos Castillo, Antonio Sanfilippo

Predicting the popularity of online content has attracted much attention in the past few years. In news rooms, for instance, journalists and editors are keen to know, as soon as possible, the articles that will bring the most traffic into their website. The relevant literature includes a number of approaches and algorithms to perform this forecasting. Most of the proposed methods require monitoring the popularity of content during some time after it is posted, before making any longer-term prediction. In this paper, we propose a new approach for predicting the popularity of news articles before they go online. Our approach complements existing content-based methods, and is based on a number of observations regarding article similarity and topicality. First, the popularity of a new article is correlated with the popularity of similar articles of recent publication. Second, the popularity of the new article is related to the recent historical popularity of its main topic. Based on these observations, we use time series forecasting to predict the number of visits an article will receive. Our experiments, conducted on a real data collection of articles in an international news website, demonstrate the effectiveness and efficiency of the proposed method.

Meike Zehlike, Carlos Castillo

Ranked search results have become the main mechanism by which we find content, products, places, and people online. Thus their ordering contributes not only to the satisfaction of the searcher, but also to career and business opportunities, educational placement, and even social success of those being ranked. Researchers have become increasingly concerned with systematic biases in data-driven ranking models, and various post-processing methods have been proposed to mitigate discrimination and inequality of opportunity. This approach, however, has the disadvantage that it still allows an unfair ranking model to be trained. In this paper we explore a new in-processing approach: DELTR, a learning-to-rank framework that addresses potential issues of discrimination and unequal opportunity in rankings at training time. We measure these problems in terms of discrepancies in the average group exposure and design a ranker that optimizes search results in terms of relevance and in terms of reducing such discrepancies. We perform an extensive experimental study showing that being "colorblind" can be among the best or the worst choices from the perspective of relevance and exposure, depending on how much and which kind of bias is present in the training set. We show that our in-processing method performs better in terms of relevance and exposure than a pre-processing and a post-processing method across all tested scenarios.

Meike Zehlike, Francesco Bonchi, Carlos Castillo et al.

In this work, we define and solve the Fair Top-k Ranking problem, in which we want to determine a subset of k candidates from a large pool of n >> k candidates, maximizing utility (i.e., select the "best" candidates) subject to group fairness criteria. Our ranked group fairness definition extends group fairness using the standard notion of protected groups and is based on ensuring that the proportion of protected candidates in every prefix of the top-k ranking remains statistically above or indistinguishable from a given minimum. Utility is operationalized in two ways: (i) every candidate included in the top-$k$ should be more qualified than every candidate not included; and (ii) for every pair of candidates in the top-k, the more qualified candidate should be ranked above. An efficient algorithm is presented for producing the Fair Top-k Ranking, and tested experimentally on existing datasets as well as new datasets released with this paper, showing that our approach yields small distortions with respect to rankings that maximize utility without considering fairness criteria. To the best of our knowledge, this is the first algorithm grounded in statistical tests that can mitigate biases in the representation of an under-represented group along a ranked list.

Muhammad Imran, Prasenjit Mitra, Carlos Castillo

Microblogging platforms such as Twitter provide active communication channels during mass convergence and emergency events such as earthquakes, typhoons. During the sudden onset of a crisis situation, affected people post useful information on Twitter that can be used for situational awareness and other humanitarian disaster response efforts, if processed timely and effectively. Processing social media information pose multiple challenges such as parsing noisy, brief and informal messages, learning information categories from the incoming stream of messages and classifying them into different classes among others. One of the basic necessities of many of these tasks is the availability of data, in particular human-annotated data. In this paper, we present human-annotated Twitter corpora collected during 19 different crises that took place between 2013 and 2015. To demonstrate the utility of the annotations, we train machine learning classifiers. Moreover, we publish first largest word2vec word embeddings trained on 52 million crisis-related tweets. To deal with tweets language issues, we present human-annotated normalized lexical resources for different lexical variations.

Muhammad Imran, Patrick Meier, Carlos Castillo et al.

In response to the growing HIV/AIDS and other health-related issues, UNICEF through their U-Report platform receives thousands of messages (SMS) every day to provide prevention strategies, health case advice, and counsel- ing support to vulnerable population. Due to a rapid increase in U-Report usage (up to 300% in last 3 years), plus approximately 1,000 new registrations each day, the volume of messages has thus continued to increase, which made it impossible for the team at UNICEF to process them in a timely manner. In this paper, we present a platform designed to perform automatic classification of short messages (SMS) in real-time to help UNICEF categorize and prioritize health-related messages as they arrive. We employ a hybrid approach, which combines human and machine intelligence that seeks to resolve the information overload issue by introducing processing of large-scale data at high-speed while maintaining a high classification accuracy. The system has recently been tested in conjunction with UNICEF in Zambia to classify short messages received via the U-Report platform on various health related issues. The system is designed to enable UNICEF make sense of a large volume of short messages in a timely manner. In terms of evaluation, we report design choices, challenges, and performance of the system observed during the deployment to validate its effectiveness.

Yelena Mejova, Amy X. Zhang, Nicholas Diakopoulos et al.

How do news sources tackle controversial issues? In this work, we take a data-driven approach to understand how controversy interplays with emotional expression and biased language in the news. We begin by introducing a new dataset of controversial and non-controversial terms collected using crowdsourcing. Then, focusing on 15 major U.S. news outlets, we compare millions of articles discussing controversial and non-controversial issues over a span of 7 months. We find that in general, when it comes to controversial issues, the use of negative affect and biased language is prevalent, while the use of strong emotion is tempered. We also observe many differences across news sources. Using these findings, we show that we can indicate to what extent an issue is controversial, by comparing it with other issues in terms of how they are portrayed across different media.

Aditi Gupta, Ponnurangam Kumaraguru, Carlos Castillo et al.

During sudden onset crisis events, the presence of spam, rumors and fake content on Twitter reduces the value of information contained on its messages (or "tweets"). A possible solution to this problem is to use machine learning to automatically evaluate the credibility of a tweet, i.e. whether a person would deem the tweet believable or trustworthy. This has been often framed and studied as a supervised classification problem in an off-line (post-hoc) setting. In this paper, we present a semi-supervised ranking model for scoring tweets according to their credibility. This model is used in TweetCred, a real-time system that assigns a credibility score to tweets in a user's timeline. TweetCred, available as a browser plug-in, was installed and used by 1,127 Twitter users within a span of three months. During this period, the credibility score for about 5.4 million tweets was computed, allowing us to evaluate TweetCred in terms of response time, effectiveness and usability. To the best of our knowledge, this is the first research work to develop a real-time system for credibility on Twitter, and to evaluate it on a user base of this size.

Carlos Castillo, Gianmarco De Francisci Morales, Marcelo Mendoza et al.

We perform an automatic analysis of television news programs, based on the closed captions that accompany them. Specifically, we collect all the news broadcasted in over 140 television channels in the US during a period of six months. We start by segmenting, processing, and annotating the closed captions automatically. Next, we focus on the analysis of their linguistic style and on mentions of people using NLP methods. We present a series of key insights about news providers, people in the news, and we discuss the biases that can be uncovered by automatic means. These insights are contrasted by looking at the data from multiple points of view, including qualitative assessment.