Lionel Robert

Arsha Ali, Dawn M. Tilbury, Lionel P. Robert

In human-robot teams where agents collaborate together, there needs to be a clear allocation of tasks to agents. Task allocation can aid in achieving the presumed benefits of human-robot teams, such as improved team performance. Many task allocation methods have been proposed that include factors such as agent capability, availability, workload, fatigue, and task and domain-specific parameters. In this paper, selected work on task allocation is reviewed. In addition, some areas for continued and further consideration in task allocation are discussed. These areas include level of collaboration, novel tasks, unknown and dynamic agent capabilities, negotiation and fairness, and ethics. Where applicable, we also mention some of our work on task allocation. Through continued efforts and considerations in task allocation, human-robot teaming can be improved.

Paramveer S. Dhillon, Somayeh Molaei, Jiaqi Li et al.

Advances in language modeling have paved the way for novel human-AI co-writing experiences. This paper explores how varying levels of scaffolding from large language models (LLMs) shape the co-writing process. Employing a within-subjects field experiment with a Latin square design, we asked participants (N=131) to respond to argumentative writing prompts under three randomly sequenced conditions: no AI assistance (control), next-sentence suggestions (low scaffolding), and next-paragraph suggestions (high scaffolding). Our findings reveal a U-shaped impact of scaffolding on writing quality and productivity (words/time). While low scaffolding did not significantly improve writing quality or productivity, high scaffolding led to significant improvements, especially benefiting non-regular writers and less tech-savvy users. No significant cognitive burden was observed while using the scaffolded writing tools, but a moderate decrease in text ownership and satisfaction was noted. Our results have broad implications for the design of AI-powered writing tools, including the need for personalized scaffolding mechanisms.

Somayeh Molaei, Lionel P. Robert, Nikola Banovic

Improving end-users' understanding of decisions made by autonomous vehicles (AVs) driven by artificial intelligence (AI) can improve utilization and acceptance of AVs. However, current explanation mechanisms primarily help AI researchers and engineers in debugging and monitoring their AI systems, and may not address the specific questions of end-users, such as passengers, about AVs in various scenarios. In this paper, we conducted two user studies to investigate questions that potential AV passengers might pose while riding in an AV and evaluate how well answers to those questions improve their understanding of AI-driven AV decisions. Our initial formative study identified a range of questions about AI in autonomous driving that existing explanation mechanisms do not readily address. Our second study demonstrated that interactive text-based explanations effectively improved participants' comprehension of AV decisions compared to simply observing AV decisions. These findings inform the design of interactions that motivate end-users to engage with and inquire about the reasoning behind AI-driven AV decisions.

Sean Dallas, Hongjiao Qiang, Motaz AbuHijleh et al.

After-action reviews (AARs) are professional discussions that help operators and teams enhance their task performance by analyzing completed missions with peers and professionals. Previous studies that compared different formats of AARs have mainly focused on human teams. However, the inclusion of robotic teammates brings along new challenges in understanding teammate intent and communication. Traditional AAR between human teammates may not be satisfactory for human-robot teams. To address this limitation, we propose a new training review (TR) tool, called the Virtual Spectator Interface (VSI), to enhance human-robot team performance and situational awareness (SA) in a simulated search mission. The proposed VSI primarily utilizes visual feedback to review subjects' behavior. To examine the effectiveness of VSI, we took elements from AAR to conduct our own TR, designed a 1 x 3 between-subjects experiment with experimental conditions: TR with (1) VSI, (2) screen recording, and (3) non-technology (only verbal descriptions). The results of our experiments demonstrated that the VSI did not result in significantly better team performance than other conditions. However, the TR with VSI led to more improvement in the subjects SA over the other conditions.

Arsha Ali, Hebert Azevedo-Sa, Dawn M. Tilbury et al.

Human-robot teams have the ability to perform better across various tasks than human-only and robot-only teams. However, such improvements cannot be realized without proper task allocation. Trust is an important factor in teaming relationships, and can be used in the task allocation strategy. Despite the importance, most existing task allocation strategies do not incorporate trust. This paper reviews select studies on trust and task allocation. We also summarize and discuss how a bi-directional trust model can be used for a task allocation strategy. The bi-directional trust model represents task requirements and agents by their capabilities, and can be used to predict trust for both existing and new tasks. Our task allocation approach uses predicted trust in the agent and expected total reward for task assignment. Finally, we present some directions for future work, including the incorporation of trust from the human and human capacity for task allocation, and a negotiation phase for resolving task disagreements.

Hebert Azevedo-Sa, X. Jessie Yang, Lionel P. Robert et al.

We introduce a novel capabilities-based bi-directional multi-task trust model that can be used for trust prediction from either a human or a robotic trustor agent. Tasks are represented in terms of their capability requirements, while trustee agents are characterized by their individual capabilities. Trustee agents' capabilities are not deterministic; they are represented by belief distributions. For each task to be executed, a higher level of trust is assigned to trustee agents who have demonstrated that their capabilities exceed the task's requirements. We report results of an online experiment with 284 participants, revealing that our model outperforms existing models for multi-task trust prediction from a human trustor. We also present simulations of the model for determining trust from a robotic trustor. Our model is useful for control authority allocation applications that involve human-robot teams.

Hebert Azevedo-Sa, X. Jessie Yang, Lionel P. Robert et al.

Trust in robots has been gathering attention from multiple directions, as it has special relevance in the theoretical descriptions of human-robot interactions. It is essential for reaching high acceptance and usage rates of robotic technologies in society, as well as for enabling effective human-robot teaming. Researchers have been trying to model the development of trust in robots to improve the overall rapport between humans and robots. Unfortunately, the miscalibration of trust in automation is a common issue that jeopardizes the effectiveness of automation use. It happens when a user's trust levels are not appropriate to the capabilities of the automation being used. Users can be: under-trusting the automation -- when they do not use the functionalities that the machine can perform correctly because of a lack of trust; or over-trusting the automation -- when, due to an excess of trust, they use the machine in situations where its capabilities are not adequate. The main objective of this work is to examine driver's trust development in the ADS. We aim to model how risk factors (e.g.: false alarms and misses from the ADS) and the short-term interactions associated with these risk factors influence the dynamics of drivers' trust in the ADS. The driving context facilitates the instrumentation to measure trusting behaviors, such as drivers' eye movements and usage time of the automated features. Our findings indicate that a reliable characterization of drivers' trusting behaviors and a consequent estimation of trust levels is possible. We expect that these techniques will permit the design of ADSs able to adapt their behaviors to attempt to adjust driver's trust levels. This capability could avoid under- and over-trusting, which could harm their safety or their performance.

Connor Esterwood, Lionel P. Robert

Robots are becoming an important way to deliver health care, and personality is vital to understanding their effectiveness. Despite this, there is a lack of a systematic overarching understanding of personality in health care human robot interaction (H-HRI). To address this, the authors conducted a review that identified 18 studies on personality in H-HRI. This paper presents the results of that systematic literature review. Insights are derived from this review regarding the methodologies, outcomes, and samples utilized. The authors of this review discuss findings across this literature while identifying several gaps worthy of attention. Overall, this paper is an important starting point in understanding personality in H-HRI.

Rasha Alahmad, Lionel Robert

In the age of Artificial Intelligence and automation, machines have taken over many key managerial tasks. Replacing managers with AI systems may have a negative impact on workers outcomes. It is unclear if workers receive the same benefits from their relationships with AI systems, raising the question: What degree does the relationship between AI systems and workers impact worker outcomes? We draw on IT identity to understand the influence of identification with AI systems on job performance. From this theoretical perspective, we propose a research model and conduct a survey of 97 MTurk workers to test the model. The findings reveal that work role identity and organizational identity are key determinants of identification with AI systems. Furthermore, the findings show that identification with AI systems does increase job performance.

Suresh Kumaar Jayaraman, Lionel P. Robert, Xi Jessie Yang et al.

For automated vehicles (AVs) to reliably navigate through crosswalks, they need to understand pedestrians crossing behaviors. Simple and reliable pedestrian behavior models aid in real-time AV control by allowing the AVs to predict future pedestrian behaviors. In this paper, we present a Behavior aware Model Predictive Controller (B-MPC) for AVs that incorporates long-term predictions of pedestrian crossing behavior using a previously developed pedestrian crossing model. The model incorporates pedestrians gap acceptance behavior and utilizes minimal pedestrian information, namely their position and speed, to predict pedestrians crossing behaviors. The BMPC controller is validated through simulations and compared to a rule-based controller. By incorporating predictions of pedestrian behavior, the B-MPC controller is able to efficiently plan for longer horizons and handle a wider range of pedestrian interaction scenarios than the rule-based controller. Results demonstrate the applicability of the controller for safe and efficient navigation at crossing scenarios.

Suresh Kumaar Jayaraman, Dawn M. Tilbury, X. Jessie Yang et al.

For safe navigation around pedestrians, automated vehicles (AVs) need to plan their motion by accurately predicting pedestrians trajectories over long time horizons. Current approaches to AV motion planning around crosswalks predict only for short time horizons (1-2 s) and are based on data from pedestrian interactions with human-driven vehicles (HDVs). In this paper, we develop a hybrid systems model that uses pedestrians gap acceptance behavior and constant velocity dynamics for long-term pedestrian trajectory prediction when interacting with AVs. Results demonstrate the applicability of the model for long-term (> 5 s) pedestrian trajectory prediction at crosswalks. Further we compared measures of pedestrian crossing behaviors in the immersive virtual environment (when interacting with AVs) to that in the real world (results of published studies of pedestrians interacting with HDVs), and found similarities between the two. These similarities demonstrate the applicability of the hybrid model of AV interactions developed from an immersive virtual environment (IVE) for real-world scenarios for both AVs and HDVs.

Lionel P. Robert, Casey Pierce, Liz Morris et al.

Organizations are rapidly deploying artificial intelligence (AI) systems to manage their workers. However, AI has been found at times to be unfair to workers. Unfairness toward workers has been associated with decreased worker effort and increased worker turnover. To avoid such problems, AI systems must be designed to support fairness and redress instances of unfairness. Despite the attention related to AI unfairness, there has not been a theoretical and systematic approach to developing a design agenda. This paper addresses the issue in three ways. First, we introduce the organizational justice theory, three different fairness types (distributive, procedural, interactional), and the frameworks for redressing instances of unfairness (retributive justice, restorative justice). Second, we review the design literature that specifically focuses on issues of AI fairness in organizations. Third, we propose a design agenda for AI fairness in organizations that applies each of the fairness types to organizational scenarios. Then, the paper concludes with implications for future research.

Lionel P. Robert, Rasha Alahmad, Connor Esterwood et al.

Personality has been identified as a vital factor in understanding the quality of human robot interactions. Despite this the research in this area remains fragmented and lacks a coherent framework. This makes it difficult to understand what we know and identify what we do not. As a result our knowledge of personality in human robot interactions has not kept pace with the deployment of robots in organizations or in our broader society. To address this shortcoming, this paper reviews 83 articles and 84 separate studies to assess the current state of human robot personality research. This review: (1) highlights major thematic research areas, (2) identifies gaps in the literature, (3) derives and presents major conclusions from the literature and (4) offers guidance for future research.

Na Du, Feng Zhou, Elizabeth Pulver et al.

In conditionally automated driving, drivers have difficulty in takeover transitions as they become increasingly decoupled from the operational level of driving. Factors influencing takeover performance, such as takeover lead time and the engagement of non-driving related tasks, have been studied in the past. However, despite the important role emotions play in human-machine interaction and in manual driving, little is known about how emotions influence drivers takeover performance. This study, therefore, examined the effects of emotional valence and arousal on drivers takeover timeliness and quality in conditionally automated driving. We conducted a driving simulation experiment with 32 participants. Movie clips were played for emotion induction. Participants with different levels of emotional valence and arousal were required to take over control from automated driving, and their takeover time and quality were analyzed. Results indicate that positive valence led to better takeover quality in the form of a smaller maximum resulting acceleration and a smaller maximum resulting jerk. However, high arousal did not yield an advantage in takeover time. This study contributes to the literature by demonstrating how emotional valence and arousal affect takeover performance. The benefits of positive emotions carry over from manual driving to conditionally automated driving while the benefits of arousal do not.

Na Du, Jacob Haspiel, Qiaoning Zhang et al.

Explanations given by automation are often used to promote automation adoption. However, it remains unclear whether explanations promote acceptance of automated vehicles (AVs). In this study, we conducted a within-subject experiment in a driving simulator with 32 participants, using four different conditions. The four conditions included: (1) no explanation, (2) explanation given before or (3) after the AV acted and (4) the option for the driver to approve or disapprove the AV's action after hearing the explanation. We examined four AV outcomes: trust, preference for AV, anxiety and mental workload. Results suggest that explanations provided before an AV acted were associated with higher trust in and preference for the AV, but there was no difference in anxiety and workload. These results have important implications for the adoption of AVs.

Lionel P. Robert

While the increasing popularity of autonomous vehicles has garnered critical media attention, less has been written about the field of pedestrian-automated vehicle interactions and its challenges. Current research trends are discussed as well as several areas receiving much less attention, but are still vital to the field.

Luke Petersen, Lionel Robert, X. Jessie Yang et al.

Driver assistance systems, also called automated driving systems, allow drivers to immerse themselves in non-driving-related tasks. Unfortunately, drivers may not trust the automated driving system, which prevents either handing over the driving task or fully focusing on the secondary task. We assert that enhancing situational awareness can increase trust in automation. Situational awareness should increase trust and lead to better secondary task performance. This study manipulated situational awareness by providing them with different types of information: the control condition provided no information to the driver, the low condition provided a status update, while the high condition provided a status update and a suggested course of action. Data collected included measures of trust, trusting behavior, and task performance through surveys, eye-tracking, and heart rate data. Results show that situational awareness both promoted and moderated the impact of trust in the automated vehicle, leading to better secondary task performance. This result was evident in measures of self-reported trust and trusting behavior.