Tejas Mirthipati

Tejas Mirthipati

This study explores the enhancement of customer satisfaction in the airline industry, a critical factor for retaining customers and building brand reputation, which are vital for revenue growth. Utilizing a combination of machine learning and causal inference methods, we examine the specific impact of service improvements on customer satisfaction, with a focus on the online boarding pass experience. Through detailed data analysis involving several predictive and causal models, we demonstrate that improvements in the digital aspects of customer service significantly elevate overall customer satisfaction. This paper highlights how airlines can strategically leverage these insights to make data-driven decisions that enhance customer experiences and, consequently, their market competitiveness.

Tejas Mirthipati

Machine learning, particularly convolutional neural networks (CNNs), has shown promise in medical image analysis, especially for thoracic disease detection using chest X-ray images. In this study, we evaluate various CNN architectures, including binary classification, multi-label classification, and ResNet50 models, to address challenges like dataset imbalance, variations in image quality, and hidden biases. We introduce advanced preprocessing techniques such as principal component analysis (PCA) for image compression and propose a novel class-weighted loss function to mitigate imbalance issues. Our results highlight the potential of CNNs in medical imaging but emphasize that issues like unbalanced datasets and variations in image acquisition methods must be addressed for optimal model performance.