Shisong Chen

Qianyu He, Jie Zeng, Wenhao Huang et al.

Large language models (LLMs) can understand human instructions, showing their potential for pragmatic applications beyond traditional NLP tasks. However, they still struggle with complex instructions, which can be either complex task descriptions that require multiple tasks and constraints, or complex input that contains long context, noise, heterogeneous information and multi-turn format. Due to these features, LLMs often ignore semantic constraints from task descriptions, generate incorrect formats, violate length or sample count constraints, and be unfaithful to the input text. Existing benchmarks are insufficient to assess LLMs' ability to understand complex instructions, as they are close-ended and simple. To bridge this gap, we propose CELLO, a benchmark for evaluating LLMs' ability to follow complex instructions systematically. We design eight features for complex instructions and construct a comprehensive evaluation dataset from real-world scenarios. We also establish four criteria and develop corresponding metrics, as current ones are inadequate, biased or too strict and coarse-grained. We compare the performance of representative Chinese-oriented and English-oriented models in following complex instructions through extensive experiments. Resources of CELLO are publicly available at https://github.com/Abbey4799/CELLO.

Jinyi Han, Tingyun Li, Shisong Chen et al.

While large language models (LLMs) have demonstrated remarkable performance across diverse tasks, they fundamentally lack self-awareness and frequently exhibit overconfidence, assigning high confidence scores to incorrect predictions. Accurate confidence estimation is therefore critical for enhancing the trustworthiness and reliability of LLM-generated outputs. However, existing approaches suffer from coarse-grained scoring mechanisms that fail to provide fine-grained, continuous confidence estimates throughout the generation process. To address these limitations, we introduce FineCE, a novel confidence estimation method that delivers accurate, fine-grained confidence scores during text generation. Specifically, we first develop a comprehensive pipeline for constructing training data that effectively captures the underlying probabilistic distribution of LLM responses, and then train a model to predict confidence scores for arbitrary text sequences in a supervised manner. Furthermore, we propose a Backward Confidence Integration (BCI) strategy that leverages information from the subsequent text to enhance confidence estimation for the current sequence during inference. We also introduce three strategies for identifying optimal positions to perform confidence estimation within the generation process. Extensive experiments on multiple benchmark datasets demonstrate that FineCE consistently outperforms existing classical confidence estimation methods. Our code and all baselines used in the paper are available on GitHub.

Jinghao Zhang, Sihang Jiang, Shiwei Guo et al.

As large language models (LLMs) are increasingly deployed in diverse cultural environments, evaluating their cultural understanding capability has become essential for ensuring trustworthy and culturally aligned applications. However, most existing benchmarks lack comprehensiveness and are challenging to scale and adapt across different cultural contexts, because their frameworks often lack guidance from well-established cultural theories and tend to rely on expert-driven manual annotations. To address these issues, we propose CultureScope, the most comprehensive evaluation framework to date for assessing cultural understanding in LLMs. Inspired by the cultural iceberg theory, we design a novel dimensional schema for cultural knowledge classification, comprising 3 layers and 140 dimensions, which guides the automated construction of culture-specific knowledge bases and corresponding evaluation datasets for any given languages and cultures. Experimental results demonstrate that our method can effectively evaluate cultural understanding. They also reveal that existing large language models lack comprehensive cultural competence, and merely incorporating multilingual data does not necessarily enhance cultural understanding. All code and data files are available at https://github.com/HoganZinger/Culture

Haiquan Zhao, Lingyu Li, Shisong Chen et al.

Emotion Support Conversation (ESC) is a crucial application, which aims to reduce human stress, offer emotional guidance, and ultimately enhance human mental and physical well-being. With the advancement of Large Language Models (LLMs), many researchers have employed LLMs as the ESC models. However, the evaluation of these LLM-based ESCs remains uncertain. Inspired by the awesome development of role-playing agents, we propose an ESC Evaluation framework (ESC-Eval), which uses a role-playing agent to interact with ESC models, followed by a manual evaluation of the interactive dialogues. In detail, we first re-organize 2,801 role-playing cards from seven existing datasets to define the roles of the role-playing agent. Second, we train a specific role-playing model called ESC-Role which behaves more like a confused person than GPT-4. Third, through ESC-Role and organized role cards, we systematically conduct experiments using 14 LLMs as the ESC models, including general AI-assistant LLMs (ChatGPT) and ESC-oriented LLMs (ExTES-Llama). We conduct comprehensive human annotations on interactive multi-turn dialogues of different ESC models. The results show that ESC-oriented LLMs exhibit superior ESC abilities compared to general AI-assistant LLMs, but there is still a gap behind human performance. Moreover, to automate the scoring process for future ESC models, we developed ESC-RANK, which trained on the annotated data, achieving a scoring performance surpassing 35 points of GPT-4. Our data and code are available at https://github.com/AIFlames/Esc-Eval.

Haixia Han, Tingyun Li, Shisong Chen et al.

Large Language Models (LLMs) have exhibited remarkable performance across various downstream tasks, but they may generate inaccurate or false information with a confident tone. One of the possible solutions is to empower the LLM confidence expression capability, in which the confidence expressed can be well-aligned with the true probability of the generated answer being correct. However, leveraging the intrinsic ability of LLMs or the signals from the output logits of answers proves challenging in accurately capturing the response uncertainty in LLMs. Therefore, drawing inspiration from cognitive diagnostics, we propose a method of Learning from Past experience (LePe) to enhance the capability for confidence expression. Specifically, we first identify three key problems: (1) How to capture the inherent confidence of the LLM? (2) How to teach the LLM to express confidence? (3) How to evaluate the confidence expression of the LLM? Then we devise three stages in LePe to deal with these problems. Besides, to accurately capture the confidence of an LLM when constructing the training data, we design a complete pipeline including question preparation and answer sampling. We also conduct experiments using the Llama family of LLMs to verify the effectiveness of our proposed method on four datasets.

Shisong Chen, Qian Zhu, Wenyan Yang et al.

Insurance, as a critical component of the global financial system, demands high standards of accuracy and reliability in AI applications. While existing benchmarks evaluate AI capabilities across various domains, they often fail to capture the unique characteristics and requirements of the insurance domain. To address this gap, we present INSEva, a comprehensive Chinese benchmark specifically designed for evaluating AI systems' knowledge and capabilities in insurance. INSEva features a multi-dimensional evaluation taxonomy covering business areas, task formats, difficulty levels, and cognitive-knowledge dimension, comprising 38,704 high-quality evaluation examples sourced from authoritative materials. Our benchmark implements tailored evaluation methods for assessing both faithfulness and completeness in open-ended responses. Through extensive evaluation of 8 state-of-the-art Large Language Models (LLMs), we identify significant performance variations across different dimensions. While general LLMs demonstrate basic insurance domain competency with average scores above 80, substantial gaps remain in handling complex, real-world insurance scenarios. The benchmark will be public soon.