Sachindra Joshi

Pengshan Cai, Hui Wan, Fei Liu et al. · ibm-research

We propose novel AI-empowered chat bots for learning as conversation where a user does not read a passage but gains information and knowledge through conversation with a teacher bot. Our information-acquisition-oriented dialogue system employs a novel adaptation of reinforced self-play so that the system can be transferred to various domains without in-domain dialogue data, and can carry out conversations both informative and attentive to users. Our extensive subjective and objective evaluations on three large public data corpora demonstrate the effectiveness of our system to deliver knowledge-intensive and attentive conversations and help end users substantially gain knowledge without reading passages. Our code and datasets are publicly available for follow-up research.

Gaurav Pandey, Danish Contractor, Sachindra Joshi · ibm-research

Embedding-based approaches for dialog response retrieval embed the context-response pairs as points in the embedding space. These approaches are scalable, but fail to account for the complex, many-to-many relationships that exist between context-response pairs. On the other end of the spectrum, there are approaches that feed the context-response pairs jointly through multiple layers of neural networks. These approaches can model the complex relationships between context-response pairs, but fail to scale when the set of responses is moderately large (>100). In this paper, we combine the best of both worlds by proposing a scalable model that can learn complex relationships between context-response pairs. Specifically, the model maps the contexts as well as responses to probability distributions over the embedding space. We train the models by optimizing the Kullback-Leibler divergence between the distributions induced by context-response pairs in the training data. We show that the resultant model achieves better performance as compared to other embedding-based approaches on publicly available conversation data.

Ankita Gupta, Chulaka Gunasekara, Hui Wan et al. · ibm-research

Dialogue summarization task involves summarizing long conversations while preserving the most salient information. Real-life dialogues often involve naturally occurring variations (e.g., repetitions, hesitations) and existing dialogue summarization models suffer from performance drop on such conversations. In this study, we systematically investigate the impact of such variations on state-of-the-art dialogue summarization models using publicly available datasets. To simulate real-life variations, we introduce two types of perturbations: utterance-level perturbations that modify individual utterances with errors and language variations, and dialogue-level perturbations that add non-informative exchanges (e.g., repetitions, greetings). We conduct our analysis along three dimensions of robustness: consistency, saliency, and faithfulness, which capture different aspects of the summarization model's performance. We find that both fine-tuned and instruction-tuned models are affected by input variations, with the latter being more susceptible, particularly to dialogue-level perturbations. We also validate our findings via human evaluation. Finally, we investigate if the robustness of fine-tuned models can be improved by training them with a fraction of perturbed data and observe that this approach is insufficient to address robustness challenges with current models and thus warrants a more thorough investigation to identify better solutions. Overall, our work highlights robustness challenges in dialogue summarization and provides insights for future research.

Sonam Gupta, Yatin Nandwani, Asaf Yehudai et al. · ibm-research

Fine-tuning Large Language Models (LLMs) on specific datasets is a common practice to improve performance on target tasks. However, this performance gain often leads to overfitting, where the model becomes too specialized in either the task or the characteristics of the training data, resulting in a loss of generalization. This paper introduces Selective Self-Rehearsal (SSR), a fine-tuning approach that achieves performance comparable to the standard supervised fine-tuning (SFT) while improving generalization. SSR leverages the fact that there can be multiple valid responses to a query. By utilizing the model's correct responses, SSR reduces model specialization during the fine-tuning stage. SSR first identifies the correct model responses from the training set by deploying an appropriate LLM as a judge. Then, it fine-tunes the model using the correct model responses and the gold response for the remaining samples. The effectiveness of SSR is demonstrated through experiments on the task of identifying unanswerable queries across various datasets. The results show that standard SFT can lead to an average performance drop of up to $16.7\%$ on multiple benchmarks, such as MMLU and TruthfulQA. In contrast, SSR results in close to $2\%$ drop on average, indicating better generalization capabilities compared to standard SFT.

Biplav Srivastava, Kausik Lakkaraju, Tarmo Koppel et al.

Chatbots, the common moniker for collaborative assistants, are Artificial Intelligence (AI) software that enables people to naturally interact with them to get tasks done. Although chatbots have been studied since the dawn of AI, they have particularly caught the imagination of the public and businesses since the launch of easy-to-use and general-purpose Large Language Model-based chatbots like ChatGPT. As businesses look towards chatbots as a potential technology to engage users, who may be end customers, suppliers, or even their own employees, proper testing of chatbots is important to address and mitigate issues of trust related to service or product performance, user satisfaction and long-term unintended consequences for society. This paper reviews current practices for chatbot testing, identifies gaps as open problems in pursuit of user trust, and outlines a path forward.

Hui Wan, Siva Sankalp Patel, J. William Murdock et al.

Dialogue systems can benefit from being able to search through a corpus of text to find information relevant to user requests, especially when encountering a request for which no manually curated response is available. The state-of-the-art technology for neural dense retrieval or re-ranking involves deep learning models with hundreds of millions of parameters. However, it is difficult and expensive to get such models to operate at an industrial scale, especially for cloud services that often need to support a big number of individually customized dialogue systems, each with its own text corpus. We report our work on enabling advanced neural dense retrieval systems to operate effectively at scale on relatively inexpensive hardware. We compare with leading alternative industrial solutions and show that we can provide a solution that is effective, fast, and cost-efficient.

Meet Doshi, Aashka Trivedi, Vishwajeet Kumar et al.

Representation learning is central to many downstream tasks such as search, clustering, classification, and reranking. State-of-the-art sequence encoders typically collapse a variable-length token sequence to a single vector using a pooling operator, most commonly a special [CLS] token or mean pooling over token embeddings. In this paper, we identify systematic weaknesses of these pooling strategies: [CLS] tends to concentrate information toward the initial positions of the sequence and can under-represent distributed evidence, while mean pooling can dilute salient local signals, sometimes leading to worse short-context performance. To address these issues, we introduce Landmark (LMK) pooling, which partitions a sequence into chunks, inserts landmark tokens between chunks, and forms the final representation by mean-pooling the landmark token embeddings. This simple mechanism improves long-context extrapolation without sacrificing local salient features, at the cost of introducing a small number of special tokens. We empirically demonstrate that LMK pooling matches existing methods on short-context retrieval tasks and yields substantial improvements on long-context tasks, making it a practical and scalable alternative to existing pooling methods.

Saeel Sandeep Nachane, Ojas Gramopadhye, Prateek Chanda et al. · ibm-research

In this paper, we propose a modified version of the MedQA-USMLE dataset, named MEDQA-OPEN, which contains open-ended medical questions without options to mimic clinical scenarios, along with clinician-approved reasoned answers. Additionally, we implement a prompt driven by Chain of Thought (CoT) reasoning, CLINICR, to mirror the prospective process of incremental reasoning, reaching a correct response to medical questions. We empirically demonstrate how CLINICR outperforms the state-of-the-art 5-shot CoT-based prompt (Liévin et al., 2022). We also present an approach that mirrors real-life clinical practice by first exploring multiple differential diagnoses through MCQ-CLINICR and subsequently narrowing down to a final diagnosis using MCQ-ELIMINATIVE. Finally, emphasizing the importance of response verification in medical settings, we utilize a reward model mechanism, replacing the elimination process performed by MCQ-ELIMINATIVE.

Kushagra Bhushan, Yatin Nandwani, Dinesh Khandelwal et al. · ibm-research

Retrieval-Augmented Generation (RAG) has emerged as a prominent method for incorporating domain knowledge into Large Language Models (LLMs). While RAG enhances response relevance by incorporating retrieved domain knowledge in the context, retrieval errors can still lead to hallucinations and incorrect answers. To recover from retriever failures, domain knowledge is injected by fine-tuning the model to generate the correct response, even in the case of retrieval errors. However, we observe that without systematic knowledge augmentation, fine-tuned LLMs may memorize new information but still fail to extract relevant domain knowledge, leading to poor performance. In this work, we present a novel framework that significantly enhances the fine-tuning process by augmenting the training data in two ways -- context augmentation and knowledge paraphrasing. In context augmentation, we create multiple training samples for a given QA pair by varying the relevance of the retrieved information, teaching the model when to ignore and when to rely on retrieved content. In knowledge paraphrasing, we fine-tune with multiple answers to the same question, enabling LLMs to better internalize specialized knowledge. To mitigate catastrophic forgetting due to fine-tuning, we add a domain-specific identifier to a question and also utilize a replay buffer containing general QA pairs. Experimental results demonstrate the efficacy of our method over existing techniques, achieving up to 10\% relative gain in token-level recall while preserving the LLM's generalization capabilities.

Gaurav Pandey, Yatin Nandwani, Tahira Naseem et al. · ibm-research

Distribution matching methods for language model alignment such as Generation with Distributional Control (GDC) and Distributional Policy Gradient (DPG) have not received the same level of attention in reinforcement learning from human feedback (RLHF) as contrastive methods such as Sequence Likelihood Calibration (SLiC), Direct Preference Optimization (DPO) and its variants. We identify high variance of the gradient estimate as the primary reason for the lack of success of these methods and propose a self-normalized baseline to reduce the variance. We further generalize the target distribution in DPG, GDC and DPO by using Bayes' rule to define the reward-conditioned posterior. The resulting approach, referred to as BRAIn - Bayesian Reward-conditioned Amortized Inference acts as a bridge between distribution matching methods and DPO and significantly outperforms prior art in summarization and Antropic HH tasks.

Sonam Gupta, Yatin Nandwani, Asaf Yehudai et al. · ibm-research

Fine-tuning Large Language Models (LLMs) on specific datasets is a common practice to improve performance on target tasks. However, this performance gain often leads to overfitting, where the model becomes too specialized in either the task or the characteristics of the training data, resulting in a loss of generalization. This paper introduces Selective Self-to-Supervised Fine-Tuning (S3FT), a fine-tuning approach that achieves better performance than the standard supervised fine-tuning (SFT) while improving generalization. S3FT leverages the existence of multiple valid responses to a query. By utilizing the model's correct responses, S3FT reduces model specialization during the fine-tuning stage. S3FT first identifies the correct model responses from the training set by deploying an appropriate judge. Then, it fine-tunes the model using the correct model responses and the gold response (or its paraphrase) for the remaining samples. The effectiveness of S3FT is demonstrated through experiments on mathematical reasoning, Python programming and reading comprehension tasks. The results show that standard SFT can lead to an average performance drop of up to $4.4$ on multiple benchmarks, such as MMLU and TruthfulQA. In contrast, S3FT reduces this drop by half, i.e. $2.5$, indicating better generalization capabilities than SFT while performing significantly better on the fine-tuning tasks.

G P Shrivatsa Bhargav, Sumit Neelam, Udit Sharma et al.

We present an approach to build Large Language Model (LLM) based slot-filling system to perform Dialogue State Tracking in conversational assistants serving across a wide variety of industry-grade applications. Key requirements of this system include: 1) usage of smaller-sized models to meet low latency requirements and to enable convenient and cost-effective cloud and customer premise deployments, and 2) zero-shot capabilities to serve across a wide variety of domains, slot types and conversational scenarios. We adopt a fine-tuning approach where a pre-trained LLM is fine-tuned into a slot-filling model using task specific data. The fine-tuning data is prepared carefully to cover a wide variety of slot-filling task scenarios that the model is expected to face across various domains. We give details of the data preparation and model building process. We also give a detailed analysis of the results of our experimental evaluations. Results show that our prescribed approach for slot-filling model building has resulted in 6.9% relative improvement of F1 metric over the best baseline on a realistic benchmark, while at the same time reducing the latency by 57%. More over, the data we prepared has helped improve F1 on an average by 4.2% relative across various slot-types.

Yatin Nandwani, Vineet Kumar, Dinesh Raghu et al.

A major concern in using deep learning based generative models for document-grounded dialogs is the potential generation of responses that are not \textit{faithful} to the underlying document. Existing automated metrics used for evaluating the faithfulness of response with respect to the grounding document measure the degree of similarity between the generated response and the document's content. However, these automated metrics are far from being well aligned with human judgments. Therefore, to improve the measurement of faithfulness, we propose a new metric that utilizes (Conditional) Point-wise Mutual Information (PMI) between the generated response and the source document, conditioned on the dialogue. PMI quantifies the extent to which the document influences the generated response -- with a higher PMI indicating a more faithful response. We build upon this idea to create a new decoding technique that incorporates PMI into the response generation process to predict more faithful responses. Our experiments on the BEGIN benchmark demonstrate an improved correlation of our metric with human evaluation. We also show that our decoding technique is effective in generating more faithful responses when compared to standard decoding techniques on a set of publicly available document-grounded dialog datasets.

Qingyang Wu, Song Feng, Derek Chen et al.

Collecting data for training dialog systems can be extremely expensive due to the involvement of human participants and need for extensive annotation. Especially in document-grounded dialog systems, human experts need to carefully read the unstructured documents to answer the users' questions. As a result, existing document-grounded dialog datasets are relatively small-scale and obstruct the effective training of dialogue systems. In this paper, we propose an automatic data augmentation technique grounded on documents through a generative dialogue model. The dialogue model consists of a user bot and agent bot that can synthesize diverse dialogues given an input document, which are then used to train a downstream model. When supplementing the original dataset, our method achieves significant improvement over traditional data augmentation methods. We also achieve great performance in the low-resource setting.

Guy Feigenblat, Chulaka Gunasekara, Benjamin Sznajder et al.

In a typical customer service chat scenario, customers contact a support center to ask for help or raise complaints, and human agents try to solve the issues. In most cases, at the end of the conversation, agents are asked to write a short summary emphasizing the problem and the proposed solution, usually for the benefit of other agents that may have to deal with the same customer or issue. The goal of the present article is advancing the automation of this task. We introduce the first large scale, high quality, customer care dialog summarization dataset with close to 6500 human annotated summaries. The data is based on real-world customer support dialogs and includes both extractive and abstractive summaries. We also introduce a new unsupervised, extractive summarization method specific to dialogs.

Song Feng, Siva Sankalp Patel, Hui Wan et al.

We propose MultiDoc2Dial, a new task and dataset on modeling goal-oriented dialogues grounded in multiple documents. Most previous works treat document-grounded dialogue modeling as a machine reading comprehension task based on a single given document or passage. In this work, we aim to address more realistic scenarios where a goal-oriented information-seeking conversation involves multiple topics, and hence is grounded on different documents. To facilitate such a task, we introduce a new dataset that contains dialogues grounded in multiple documents from four different domains. We also explore modeling the dialogue-based and document-based context in the dataset. We present strong baseline approaches and various experimental results, aiming to support further research efforts on such a task.

Dinesh Raghu, Atishya Jain, Mausam et al.

End-to-End task-oriented dialogue systems generate responses based on dialog history and an accompanying knowledge base (KB). Inferring those KB entities that are most relevant for an utterance is crucial for response generation. Existing state of the art scales to large KBs by softly filtering over irrelevant KB information. In this paper, we propose a novel filtering technique that consists of (1) a pairwise similarity based filter that identifies relevant information by respecting the n-ary structure in a KB record. and, (2) an auxiliary loss that helps in separating contextually unrelated KB information. We also propose a new metric -- multiset entity F1 which fixes a correctness issue in the existing entity F1 metric. Experimental results on three publicly available task-oriented dialog datasets show that our proposed approach outperforms existing state-of-the-art models.

Dinesh Raghu, Shantanu Agarwal, Sachindra Joshi et al.

We propose a novel problem within end-to-end learning of task-oriented dialogs (TOD), in which the dialog system mimics a troubleshooting agent who helps a user by diagnosing their problem (e.g., car not starting). Such dialogs are grounded in domain-specific flowcharts, which the agent is supposed to follow during the conversation. Our task exposes novel technical challenges for neural TOD, such as grounding an utterance to the flowchart without explicit annotation, referring to additional manual pages when user asks a clarification question, and ability to follow unseen flowcharts at test time. We release a dataset (FloDial) consisting of 2,738 dialogs grounded on 12 different troubleshooting flowcharts. We also design a neural model, FloNet, which uses a retrieval-augmented generation architecture to train the dialog agent. Our experiments find that FloNet can do zero-shot transfer to unseen flowcharts, and sets a strong baseline for future research.

Jatin Ganhotra, Samuel Thomas, Hong-Kwang J. Kuo et al.

End-to-end spoken language understanding (SLU) systems that process human-human or human-computer interactions are often context independent and process each turn of a conversation independently. Spoken conversations on the other hand, are very much context dependent, and dialog history contains useful information that can improve the processing of each conversational turn. In this paper, we investigate the importance of dialog history and how it can be effectively integrated into end-to-end SLU systems. While processing a spoken utterance, our proposed RNN transducer (RNN-T) based SLU model has access to its dialog history in the form of decoded transcripts and SLU labels of previous turns. We encode the dialog history as BERT embeddings, and use them as an additional input to the SLU model along with the speech features for the current utterance. We evaluate our approach on a recently released spoken dialog data set, the HarperValleyBank corpus. We observe significant improvements: 8% for dialog action and 30% for caller intent recognition tasks, in comparison to a competitive context independent end-to-end baseline system.

Chulaka Gunasekara, Guy Feigenblat, Benjamin Sznajder et al.

Many conversation datasets have been constructed in the recent years using crowdsourcing. However, the data collection process can be time consuming and presents many challenges to ensure data quality. Since language generation has improved immensely in recent years with the advancement of pre-trained language models, we investigate how such models can be utilized to generate entire conversations, given only a summary of a conversation as the input. We explore three approaches to generate summary grounded conversations, and evaluate the generated conversations using automatic measures and human judgements. We also show that the accuracy of conversation summarization can be improved by augmenting a conversation summarization dataset with generated conversations.

Hanjie Chen, Song Feng, Jatin Ganhotra et al.

Explaining neural network models is important for increasing their trustworthiness in real-world applications. Most existing methods generate post-hoc explanations for neural network models by identifying individual feature attributions or detecting interactions between adjacent features. However, for models with text pairs as inputs (e.g., paraphrase identification), existing methods are not sufficient to capture feature interactions between two texts and their simple extension of computing all word-pair interactions between two texts is computationally inefficient. In this work, we propose the Group Mask (GMASK) method to implicitly detect word correlations by grouping correlated words from the input text pair together and measure their contribution to the corresponding NLP tasks as a whole. The proposed method is evaluated with two different model architectures (decomposable attention model and BERT) across four datasets, including natural language inference and paraphrase identification tasks. Experiments show the effectiveness of GMASK in providing faithful explanations to these models.

Jatin Ganhotra, Sachindra Joshi

In the last few years, the release of BERT, a multilingual transformer based model, has taken the NLP community by storm. BERT-based models have achieved state-of-the-art results on various NLP tasks, including dialog tasks. One of the limitation of BERT is the lack of ability to handle long text sequence. By default, BERT has a maximum wordpiece token sequence length of 512. Recently, there has been renewed interest to tackle the BERT limitation to handle long text sequences with the addition of new self-attention based architectures. However, there has been little to no research on the impact of this limitation with respect to dialog tasks. Dialog tasks are inherently different from other NLP tasks due to: a) the presence of multiple utterances from multiple speakers, which may be interlinked to each other across different turns and b) longer length of dialogs. In this work, we empirically evaluate the impact of dialog length on the performance of BERT model for the Next Response Selection dialog task on four publicly available and one internal multi-turn dialog datasets. We observe that there is little impact on performance with long dialogs and even the simplest approach of truncating input works really well.

Song Feng, Hui Wan, Chulaka Gunasekara et al.

We introduce doc2dial, a new dataset of goal-oriented dialogues that are grounded in the associated documents. Inspired by how the authors compose documents for guiding end users, we first construct dialogue flows based on the content elements that corresponds to higher-level relations across text sections as well as lower-level relations between discourse units within a section. Then we present these dialogue flows to crowd contributors to create conversational utterances. The dataset includes about 4800 annotated conversations with an average of 14 turns that are grounded in over 480 documents from four domains. Compared to the prior document-grounded dialogue datasets, this dataset covers a variety of dialogue scenes in information-seeking conversations. For evaluating the versatility of the dataset, we introduce multiple dialogue modeling tasks and present baseline approaches.

Biswesh Mohapatra, Gaurav Pandey, Danish Contractor et al.

Popular dialog datasets such as MultiWOZ are created by providing crowd workers an instruction, expressed in natural language, that describes the task to be accomplished. Crowd workers play the role of a user and an agent to generate dialogs to accomplish tasks involving booking restaurant tables, calling a taxi etc. In this paper, we present a data creation strategy that uses the pre-trained language model, GPT2, to simulate the interaction between crowd workers by creating a user bot and an agent bot. We train the simulators using a smaller percentage of actual crowd-generated conversations and their corresponding instructions. We demonstrate that by using the simulated data, we achieve significant improvements in low-resource settings on two publicly available datasets - the MultiWOZ dataset and the Persona chat dataset.

Jatin Ganhotra, Haggai Roitman, Doron Cohen et al.

A frequent pattern in customer care conversations is the agents responding with appropriate webpage URLs that address users' needs. We study the task of predicting the documents that customer care agents can use to facilitate users' needs. We also introduce a new public dataset which supports the aforementioned problem. Using this dataset and two others, we investigate state-of-the art deep learning (DL) and information retrieval (IR) models for the task. Additionally, we analyze the practicality of such systems in terms of inference time complexity. Our show that an hybrid IR+DL approach provides the best of both worlds.

Jatin Ganhotra, Robert Moore, Sachindra Joshi et al.

Existing benchmarks used to evaluate the performance of end-to-end neural dialog systems lack a key component: natural variation present in human conversations. Most datasets are constructed through crowdsourcing, where the crowd workers follow a fixed template of instructions while enacting the role of a user/agent. This results in straight-forward, somewhat routine, and mostly trouble-free conversations, as crowd workers do not think to represent the full range of actions that occur naturally with real users. In this work, we investigate the impact of naturalistic variation on two goal-oriented datasets: bAbI dialog task and Stanford Multi-Domain Dataset (SMD). We also propose new and more effective testbeds for both datasets, by introducing naturalistic variation by the user. We observe that there is a significant drop in performance (more than 60% in Ent. F1 on SMD and 85% in per-dialog accuracy on bAbI task) of recent state-of-the-art end-to-end neural methods such as BossNet and GLMP on both datasets.

Gaurav Pandey, Dinesh Raghu, Sachindra Joshi

Sequence to sequence models attempt to capture the correlation between all the words in the input and output sequences. While this is quite useful for machine translation where the correlation among the words is indeed quite strong, it becomes problematic for conversation modelling where the correlation is often at a much abstract level. In contrast, humans tend to focus on the essential concepts discussed in the conversation context and generate responses accordingly. In this paper, we attempt to mimic this response generating mechanism by learning the essential concepts in the context and response in an unsupervised manner. The proposed model, referred to as Mask \& Focus maps the input context to a sequence of concepts which are then used to generate the response concepts. Together, the context and the response concepts generate the final response. In order to learn context concepts from the training data automatically, we \emph{mask} words in the input and observe the effect of masking on response generation. We train our model to learn those response concepts that have high mutual information with respect to the context concepts, thereby guiding the model to \emph{focus} on the context concepts. Mask \& Focus achieves significant improvement over the existing baselines in several established metrics for dialogues.

Nikhil Verma, Abhishek Sharma, Dhiraj Madan et al.

Neural Conversational QA tasks like ShARC require systems to answer questions based on the contents of a given passage. On studying recent state-of-the-art models on the ShARCQA task, we found indications that the models learn spurious clues/patterns in the dataset. Furthermore, we show that a heuristic-based program designed to exploit these patterns can have performance comparable to that of the neural models. In this paper we share our findings about four types of patterns found in the ShARC corpus and describe how neural models exploit them. Motivated by the aforementioned findings, we create and share a modified dataset that has fewer spurious patterns, consequently allowing models to learn better.

Dhiraj Madan, Dinesh Raghu, Gaurav Pandey et al.

Recently several deep learning based models have been proposed for end-to-end learning of dialogs. While these models can be trained from data without the need for any additional annotations, it is hard to interpret them. On the other hand, there exist traditional state based dialog systems, where the states of the dialog are discrete and hence easy to interpret. However these states need to be handcrafted and annotated in the data. To achieve the best of both worlds, we propose Latent State Tracking Network (LSTN) using which we learn an interpretable model in unsupervised manner. The model defines a discrete latent variable at each turn of the conversation which can take a finite set of values. Since these discrete variables are not present in the training data, we use EM algorithm to train our model in unsupervised manner. In the experiments, we show that LSTN can help achieve interpretability in dialog models without much decrease in performance compared to end-to-end approaches.

Revanth Reddy, Danish Contractor, Dinesh Raghu et al.

Recent end-to-end task oriented dialog systems use memory architectures to incorporate external knowledge in their dialogs. Current work makes simplifying assumptions about the structure of the knowledge base, such as the use of triples to represent knowledge, and combines dialog utterances (context) as well as knowledge base (KB) results as part of the same memory. This causes an explosion in the memory size, and makes the reasoning over memory harder. In addition, such a memory design forces hierarchical properties of the data to be fit into a triple structure of memory. This requires the memory reader to infer relationships across otherwise connected attributes. In this paper we relax the strong assumptions made by existing architectures and separate memories used for modeling dialog context and KB results. Instead of using triples to store KB results, we introduce a novel multi-level memory architecture consisting of cells for each query and their corresponding results. The multi-level memory first addresses queries, followed by results and finally each key-value pair within a result. We conduct detailed experiments on three publicly available task oriented dialog data sets and we find that our method conclusively outperforms current state-of-the-art models. We report a 15-25% increase in both entity F1 and BLEU scores.

Ayushi Dalmia, Sachindra Joshi, Raghavendra Singh et al.

Fashion as characterized by its nature, is driven by style. In this paper, we propose a method that takes into account the style information to complete a given set of selected fashion items with a complementary fashion item. Complementary items are those items that can be worn along with the selected items according to the style. Addressing this problem facilitates in automatically generating stylish fashion ensembles leading to a richer shopping experience for users. Recently, there has been a surge of online social websites where fashion enthusiasts post the outfit of the day and other users can like and comment on them. These posts contain a gold-mine of information about style. In this paper, we exploit these posts to train a deep neural network which captures style in an automated manner. We pose the problem of predicting complementary fashion items as a sequence to sequence problem where the input is the selected set of fashion items and the output is a complementary fashion item based on the style information learned by the model. We use the encoder decoder architecture to solve this problem of completing the set of fashion items. We evaluate the goodness of the proposed model through a variety of experiments. We empirically observe that our proposed model outperforms competitive baseline like apriori algorithm by ~28 in terms of accuracy for top-1 recommendation to complete the fashion ensemble. We also perform retrieval based experiments to understand the ability of the model to learn style and rank the complementary fashion items and find that using attention in our encoder decoder model helps in improving the mean reciprocal rank by ~24. Qualitatively we find the complementary fashion items generated by our proposed model are richer than the apriori algorithm.

Dhiraj Madan, Sachindra Joshi

There are several dialog frameworks which allow manual specification of intents and rule based dialog flow. The rule based framework provides good control to dialog designers at the expense of being more time consuming and laborious. The job of a dialog designer can be reduced if we could identify pairs of user intents and corresponding responses automatically from prior conversations between users and agents. In this paper we propose an approach to find these frequent user utterances (which serve as examples for intents) and corresponding agent responses. We propose a novel SimCluster algorithm that extends standard K-means algorithm to simultaneously cluster user utterances and agent utterances by taking their adjacency information into account. The method also aligns these clusters to provide pairs of intents and response groups. We compare our results with those produced by using simple Kmeans clustering on a real dataset and observe upto 10% absolute improvement in F1-scores. Through our experiments on synthetic dataset, we show that our algorithm gains more advantage over K-means algorithm when the data has large variance.

Harshit Kumar, Arvind Agarwal, Riddhiman Dasgupta et al.

Dialogue Act recognition associate dialogue acts (i.e., semantic labels) to utterances in a conversation. The problem of associating semantic labels to utterances can be treated as a sequence labeling problem. In this work, we build a hierarchical recurrent neural network using bidirectional LSTM as a base unit and the conditional random field (CRF) as the top layer to classify each utterance into its corresponding dialogue act. The hierarchical network learns representations at multiple levels, i.e., word level, utterance level, and conversation level. The conversation level representations are input to the CRF layer, which takes into account not only all previous utterances but also their dialogue acts, thus modeling the dependency among both, labels and utterances, an important consideration of natural dialogue. We validate our approach on two different benchmark data sets, Switchboard and Meeting Recorder Dialogue Act, and show performance improvement over the state-of-the-art methods by $2.2\%$ and $4.1\%$ absolute points, respectively. It is worth noting that the inter-annotator agreement on Switchboard data set is $84\%$, and our method is able to achieve the accuracy of about $79\%$ despite being trained on the noisy data.