Xiaonan He

Wei Shen, Xiaonan He, Chuheng Zhang et al. · tsinghua

Reward-driven proactive dialogue agents require precise estimation of user satisfaction as an intrinsic reward signal to determine optimal interaction strategies. Specifically, this framework triggers clarification questions when detecting potential user dissatisfaction during interactions in the industrial dialogue system. Traditional works typically rely on training a neural network model based on weak labels which are generated by a simple model trained on user actions after current turn. However, existing methods suffer from two critical limitations in real-world scenarios: (1) Noisy Reward Supervision, dependence on weak labels derived from post-hoc user actions introduces bias, particularly failing to capture satisfaction signals in ASR-error-induced utterances; (2) Long-Tail Feedback Sparsity, the power-law distribution of user queries causes reward prediction accuracy to drop in low-frequency domains. The noise in the weak labels and a power-law distribution of user utterances results in that the model is hard to learn good representation of user utterances and sessions. To address these limitations, we propose two auxiliary tasks to improve the representation learning of user utterances and sessions that enhance user satisfaction prediction. The first one is a contrastive self-supervised learning task, which helps the model learn the representation of rare user utterances and identify ASR errors. The second one is a domain-intent classification task, which aids the model in learning the representation of user sessions from long-tailed domains and improving the model's performance on such domains. The proposed method is evaluated on DuerOS, demonstrating significant improvements in the accuracy of error recognition on rare user utterances and long-tailed domains.

Wei Shen, Chuheng Zhang, Yun Tian et al.

Recently, the graph neural network (GNN) has shown great power in matrix completion by formulating a rating matrix as a bipartite graph and then predicting the link between the corresponding user and item nodes. The majority of GNN-based matrix completion methods are based on Graph Autoencoder (GAE), which considers the one-hot index as input, maps a user (or item) index to a learnable embedding, applies a GNN to learn the node-specific representations based on these learnable embeddings and finally aggregates the representations of the target users and its corresponding item nodes to predict missing links. However, without node content (i.e., side information) for training, the user (or item) specific representation can not be learned in the inductive setting, that is, a model trained on one group of users (or items) cannot adapt to new users (or items). To this end, we propose an inductive matrix completion method using GAE (IMC-GAE), which utilizes the GAE to learn both the user-specific (or item-specific) representation for personalized recommendation and local graph patterns for inductive matrix completion. Specifically, we design two informative node features and employ a layer-wise node dropout scheme in GAE to learn local graph patterns which can be generalized to unseen data. The main contribution of our paper is the capability to efficiently learn local graph patterns in GAE, with good scalability and superior expressiveness compared to previous GNN-based matrix completion methods. Furthermore, extensive experiments demonstrate that our model achieves state-of-the-art performance on several matrix completion benchmarks. Our official code is publicly available.

Wei Shen, Xiaonan He, Chuheng Zhang et al.

In mobile crowdsourcing (MCS), the platform selects participants to complete location-aware tasks from the recruiters aiming to achieve multiple goals (e.g., profit maximization, energy efficiency, and fairness). However, different MCS systems have different goals and there are possibly conflicting goals even in one MCS system. Therefore, it is crucial to design a participant selection algorithm that applies to different MCS systems to achieve multiple goals. To deal with this issue, we formulate the participant selection problem as a reinforcement learning problem and propose to solve it with a novel method, which we call auxiliary-task based deep reinforcement learning (ADRL). We use transformers to extract representations from the context of the MCS system and a pointer network to deal with the combinatorial optimization problem. To improve the sample efficiency, we adopt an auxiliary-task training process that trains the network to predict the imminent tasks from the recruiters, which facilitates the embedding learning of the deep learning model. Additionally, we release a simulated environment on a specific MCS task, the ride-sharing task, and conduct extensive performance evaluations in this environment. The experimental results demonstrate that ADRL outperforms and improves sample efficiency over other well-recognized baselines in various settings.