Jun Araki

Anthony Colas, Jun Araki, Zhengyu Zhou et al.

Explanations accompanied by a recommendation can assist users in understanding the decision made by recommendation systems, which in turn increases a user's confidence and trust in the system. Recently, research has focused on generating natural language explanations in a human-readable format. Thus far, the proposed approaches leverage item reviews written by users, which are often subjective, sparse in language, and unable to account for new items that have not been purchased or reviewed before. Instead, we aim to generate fact-grounded recommendation explanations that are objectively described with item features while implicitly considering a user's preferences, based on the user's purchase history. To achieve this, we propose a knowledge graph (KG) approach to natural language explainable recommendation. Our approach draws on user-item features through a novel collaborative filtering-based KG representation to produce fact-grounded, personalized explanations, while jointly learning user-item representations for recommendation scoring. Experimental results show that our approach consistently outperforms previous state-of-the-art models on natural language explainable recommendation.

Zhengbao Jiang, Jun Araki, Haibo Ding et al.

Recent works have shown that language models (LM) capture different types of knowledge regarding facts or common sense. However, because no model is perfect, they still fail to provide appropriate answers in many cases. In this paper, we ask the question "how can we know when language models know, with confidence, the answer to a particular query?" We examine this question from the point of view of calibration, the property of a probabilistic model's predicted probabilities actually being well correlated with the probabilities of correctness. We examine three strong generative models -- T5, BART, and GPT-2 -- and study whether their probabilities on QA tasks are well calibrated, finding the answer is a relatively emphatic no. We then examine methods to calibrate such models to make their confidence scores correlate better with the likelihood of correctness through fine-tuning, post-hoc probability modification, or adjustment of the predicted outputs or inputs. Experiments on a diverse range of datasets demonstrate the effectiveness of our methods. We also perform analysis to study the strengths and limitations of these methods, shedding light on further improvements that may be made in methods for calibrating LMs. We have released the code at https://github.com/jzbjyb/lm-calibration.

Zhengbao Jiang, Frank F. Xu, Jun Araki et al.

Recent work has presented intriguing results examining the knowledge contained in language models (LM) by having the LM fill in the blanks of prompts such as "Obama is a _ by profession". These prompts are usually manually created, and quite possibly sub-optimal; another prompt such as "Obama worked as a _" may result in more accurately predicting the correct profession. Because of this, given an inappropriate prompt, we might fail to retrieve facts that the LM does know, and thus any given prompt only provides a lower bound estimate of the knowledge contained in an LM. In this paper, we attempt to more accurately estimate the knowledge contained in LMs by automatically discovering better prompts to use in this querying process. Specifically, we propose mining-based and paraphrasing-based methods to automatically generate high-quality and diverse prompts, as well as ensemble methods to combine answers from different prompts. Extensive experiments on the LAMA benchmark for extracting relational knowledge from LMs demonstrate that our methods can improve accuracy from 31.1% to 39.6%, providing a tighter lower bound on what LMs know. We have released the code and the resulting LM Prompt And Query Archive (LPAQA) at https://github.com/jzbjyb/LPAQA.

Kangda Wei, Zhengyu Zhou, Bingqing Wang et al.

In recent years, online lecture videos have become an increasingly popular resource for acquiring new knowledge. Systems capable of effectively understanding/indexing lecture videos are thus highly desirable, enabling downstream tasks like question answering to help users efficiently locate specific information within videos. This work proposes PreMind, a novel multi-agent multimodal framework that leverages various large models for advanced understanding/indexing of presentation-style videos. PreMind first segments videos into slide-presentation segments using a Vision-Language Model (VLM) to enhance modern shot-detection techniques. Each segment is then analyzed to generate multimodal indexes through three key steps: (1) extracting slide visual content, (2) transcribing speech narratives, and (3) consolidating these visual and speech contents into an integrated understanding. Three innovative mechanisms are also proposed to improve performance: leveraging prior lecture knowledge to refine visual understanding, detecting/correcting speech transcription errors using a VLM, and utilizing a critic agent for dynamic iterative self-reflection in vision analysis. Compared to traditional video indexing methods, PreMind captures rich, reliable multimodal information, allowing users to search for details like abbreviations shown only on slides. Systematic evaluations on the public LPM dataset and an internal enterprise dataset are conducted to validate PreMind's effectiveness, supported by detailed analyses.

Zhengbao Jiang, Antonios Anastasopoulos, Jun Araki et al.

Language models (LMs) have proven surprisingly successful at capturing factual knowledge by completing cloze-style fill-in-the-blank questions such as "Punta Cana is located in _." However, while knowledge is both written and queried in many languages, studies on LMs' factual representation ability have almost invariably been performed on English. To assess factual knowledge retrieval in LMs in different languages, we create a multilingual benchmark of cloze-style probes for 23 typologically diverse languages. To properly handle language variations, we expand probing methods from single- to multi-word entities, and develop several decoding algorithms to generate multi-token predictions. Extensive experimental results provide insights about how well (or poorly) current state-of-the-art LMs perform at this task in languages with more or fewer available resources. We further propose a code-switching-based method to improve the ability of multilingual LMs to access knowledge, and verify its effectiveness on several benchmark languages. Benchmark data and code have been released at https://x-factr.github.io.

Zhengbao Jiang, Wei Xu, Jun Araki et al.

Natural language processing covers a wide variety of tasks predicting syntax, semantics, and information content, and usually each type of output is generated with specially designed architectures. In this paper, we provide the simple insight that a great variety of tasks can be represented in a single unified format consisting of labeling spans and relations between spans, thus a single task-independent model can be used across different tasks. We perform extensive experiments to test this insight on 10 disparate tasks spanning dependency parsing (syntax), semantic role labeling (semantics), relation extraction (information content), aspect based sentiment analysis (sentiment), and many others, achieving performance comparable to state-of-the-art specialized models. We further demonstrate benefits of multi-task learning, and also show that the proposed method makes it easy to analyze differences and similarities in how the model handles different tasks. Finally, we convert these datasets into a unified format to build a benchmark, which provides a holistic testbed for evaluating future models for generalized natural language analysis.