Jennifer Wortman Vaughan

Zijie J. Wang, Jennifer Wortman Vaughan, Rich Caruana et al. · gatech, microsoft-research

Machine learning (ML) recourse techniques are increasingly used in high-stakes domains, providing end users with actions to alter ML predictions, but they assume ML developers understand what input variables can be changed. However, a recourse plan's actionability is subjective and unlikely to match developers' expectations completely. We present GAM Coach, a novel open-source system that adapts integer linear programming to generate customizable counterfactual explanations for Generalized Additive Models (GAMs), and leverages interactive visualizations to enable end users to iteratively generate recourse plans meeting their needs. A quantitative user study with 41 participants shows our tool is usable and useful, and users prefer personalized recourse plans over generic plans. Through a log analysis, we explore how users discover satisfactory recourse plans, and provide empirical evidence that transparency can lead to more opportunities for everyday users to discover counterintuitive patterns in ML models. GAM Coach is available at: https://poloclub.github.io/gam-coach/.

Q. Vera Liao, Jennifer Wortman Vaughan · microsoft-research

The rise of powerful large language models (LLMs) brings about tremendous opportunities for innovation but also looming risks for individuals and society at large. We have reached a pivotal moment for ensuring that LLMs and LLM-infused applications are developed and deployed responsibly. However, a central pillar of responsible AI -- transparency -- is largely missing from the current discourse around LLMs. It is paramount to pursue new approaches to provide transparency for LLMs, and years of research at the intersection of AI and human-computer interaction (HCI) highlight that we must do so with a human-centered perspective: Transparency is fundamentally about supporting appropriate human understanding, and this understanding is sought by different stakeholders with different goals in different contexts. In this new era of LLMs, we must develop and design approaches to transparency by considering the needs of stakeholders in the emerging LLM ecosystem, the novel types of LLM-infused applications being built, and the new usage patterns and challenges around LLMs, all while building on lessons learned about how people process, interact with, and make use of information. We reflect on the unique challenges that arise in providing transparency for LLMs, along with lessons learned from HCI and responsible AI research that has taken a human-centered perspective on AI transparency. We then lay out four common approaches that the community has taken to achieve transparency -- model reporting, publishing evaluation results, providing explanations, and communicating uncertainty -- and call out open questions around how these approaches may or may not be applied to LLMs. We hope this provides a starting point for discussion and a useful roadmap for future research.

Alina Beygelzimer, Yann N. Dauphin, Percy Liang et al. · microsoft-research

We present the NeurIPS 2021 consistency experiment, a larger-scale variant of the 2014 NeurIPS experiment in which 10% of conference submissions were reviewed by two independent committees to quantify the randomness in the review process. We observe that the two committees disagree on their accept/reject recommendations for 23% of the papers and that, consistent with the results from 2014, approximately half of the list of accepted papers would change if the review process were randomly rerun. Our analysis suggests that making the conference more selective would increase the arbitrariness of the process. Taken together with previous research, our results highlight the inherent difficulty of objectively measuring the quality of research, and suggest that authors should not be excessively discouraged by rejected work.

Valerie Chen, Q. Vera Liao, Jennifer Wortman Vaughan et al. · cmu, microsoft-research

AI explanations are often mentioned as a way to improve human-AI decision-making, but empirical studies have not found consistent evidence of explanations' effectiveness and, on the contrary, suggest that they can increase overreliance when the AI system is wrong. While many factors may affect reliance on AI support, one important factor is how decision-makers reconcile their own intuition -- beliefs or heuristics, based on prior knowledge, experience, or pattern recognition, used to make judgments -- with the information provided by the AI system to determine when to override AI predictions. We conduct a think-aloud, mixed-methods study with two explanation types (feature- and example-based) for two prediction tasks to explore how decision-makers' intuition affects their use of AI predictions and explanations, and ultimately their choice of when to rely on AI. Our results identify three types of intuition involved in reasoning about AI predictions and explanations: intuition about the task outcome, features, and AI limitations. Building on these, we summarize three observed pathways for decision-makers to apply their own intuition and override AI predictions. We use these pathways to explain why (1) the feature-based explanations we used did not improve participants' decision outcomes and increased their overreliance on AI, and (2) the example-based explanations we used improved decision-makers' performance over feature-based explanations and helped achieve complementary human-AI performance. Overall, our work identifies directions for further development of AI decision-support systems and explanation methods that help decision-makers effectively apply their intuition to achieve appropriate reliance on AI.

Charvi Rastogi, Ivan Stelmakh, Alina Beygelzimer et al. · cmu, microsoft-research

How do author perceptions match up to the outcomes of the peer-review process and perceptions of others? In a top-tier computer science conference (NeurIPS 2021) with more than 23,000 submitting authors and 9,000 submitted papers, we survey the authors on three questions: (i) their predicted probability of acceptance for each of their papers, (ii) their perceived ranking of their own papers based on scientific contribution, and (iii) the change in their perception about their own papers after seeing the reviews. The salient results are: (1) Authors have roughly a three-fold overestimate of the acceptance probability of their papers: The median prediction is 70% for an approximately 25% acceptance rate. (2) Female authors exhibit a marginally higher (statistically significant) miscalibration than male authors; predictions of authors invited to serve as meta-reviewers or reviewers are similarly calibrated, but better than authors who were not invited to review. (3) Authors' relative ranking of scientific contribution of two submissions they made generally agree (93%) with their predicted acceptance probabilities, but there is a notable 7% responses where authors think their better paper will face a worse outcome. (4) The author-provided rankings disagreed with the peer-review decisions about a third of the time; when co-authors ranked their jointly authored papers, co-authors disagreed at a similar rate -- about a third of the time. (5) At least 30% of respondents of both accepted and rejected papers said that their perception of their own paper improved after the review process. The stakeholders in peer review should take these findings into account in setting their expectations from peer review.

Zijie J. Wang, Alex Kale, Harsha Nori et al. · gatech, microsoft-research

Machine learning (ML) interpretability techniques can reveal undesirable patterns in data that models exploit to make predictions--potentially causing harms once deployed. However, how to take action to address these patterns is not always clear. In a collaboration between ML and human-computer interaction researchers, physicians, and data scientists, we develop GAM Changer, the first interactive system to help domain experts and data scientists easily and responsibly edit Generalized Additive Models (GAMs) and fix problematic patterns. With novel interaction techniques, our tool puts interpretability into action--empowering users to analyze, validate, and align model behaviors with their knowledge and values. Physicians have started to use our tool to investigate and fix pneumonia and sepsis risk prediction models, and an evaluation with 7 data scientists working in diverse domains highlights that our tool is easy to use, meets their model editing needs, and fits into their current workflows. Built with modern web technologies, our tool runs locally in users' web browsers or computational notebooks, lowering the barrier to use. GAM Changer is available at the following public demo link: https://interpret.ml/gam-changer.

Q. Vera Liao, Hariharan Subramonyam, Jennifer Wang et al. · microsoft-research

Despite the widespread use of artificial intelligence (AI), designing user experiences (UX) for AI-powered systems remains challenging. UX designers face hurdles understanding AI technologies, such as pre-trained language models, as design materials. This limits their ability to ideate and make decisions about whether, where, and how to use AI. To address this problem, we bridge the literature on AI design and AI transparency to explore whether and how frameworks for transparent model reporting can support design ideation with pre-trained models. By interviewing 23 UX practitioners, we find that practitioners frequently work with pre-trained models, but lack support for UX-led ideation. Through a scenario-based design task, we identify common goals that designers seek model understanding for and pinpoint their model transparency information needs. Our study highlights the pivotal role that UX designers can play in Responsible AI and calls for supporting their understanding of AI limitations through model transparency and interrogation.

Amy K. Heger, Liz B. Marquis, Mihaela Vorvoreanu et al. · microsoft-research

Data is central to the development and evaluation of machine learning (ML) models. However, the use of problematic or inappropriate datasets can result in harms when the resulting models are deployed. To encourage responsible AI practice through more deliberate reflection on datasets and transparency around the processes by which they are created, researchers and practitioners have begun to advocate for increased data documentation and have proposed several data documentation frameworks. However, there is little research on whether these data documentation frameworks meet the needs of ML practitioners, who both create and consume datasets. To address this gap, we set out to understand ML practitioners' data documentation perceptions, needs, challenges, and desiderata, with the goal of deriving design requirements that can inform future data documentation frameworks. We conducted a series of semi-structured interviews with 14 ML practitioners at a single large, international technology company. We had them answer a list of questions taken from datasheets for datasets (Gebru, 2021). Our findings show that current approaches to data documentation are largely ad hoc and myopic in nature. Participants expressed needs for data documentation frameworks to be adaptable to their contexts, integrated into their existing tools and workflows, and automated wherever possible. Despite the fact that data documentation frameworks are often motivated from the perspective of responsible AI, participants did not make the connection between the questions that they were asked to answer and their responsible AI implications. In addition, participants often had difficulties prioritizing the needs of dataset consumers and providing information that someone unfamiliar with their datasets might need to know. Based on these findings, we derive seven design requirements for future data documentation frameworks.

Jessie J. Smith, Saleema Amershi, Solon Barocas et al. · microsoft-research

Transparency around limitations can improve the scientific rigor of research, help ensure appropriate interpretation of research findings, and make research claims more credible. Despite these benefits, the machine learning (ML) research community lacks well-developed norms around disclosing and discussing limitations. To address this gap, we conduct an iterative design process with 30 ML and ML-adjacent researchers to develop and test REAL ML, a set of guided activities to help ML researchers recognize, explore, and articulate the limitations of their research. Using a three-stage interview and survey study, we identify ML researchers' perceptions of limitations, as well as the challenges they face when recognizing, exploring, and articulating limitations. We develop REAL ML to address some of these practical challenges, and highlight additional cultural challenges that will require broader shifts in community norms to address. We hope our study and REAL ML help move the ML research community toward more active and appropriate engagement with limitations.

Helena Vasconcelos, Gagan Bansal, Adam Fourney et al. · microsoft-research

Large-scale generative models enabled the development of AI-powered code completion tools to assist programmers in writing code. However, much like other AI-powered tools, AI-powered code completions are not always accurate, potentially introducing bugs or even security vulnerabilities into code if not properly detected and corrected by a human programmer. One technique that has been proposed and implemented to help programmers identify potential errors is to highlight uncertain tokens. However, there have been no empirical studies exploring the effectiveness of this technique -- nor investigating the different and not-yet-agreed-upon notions of uncertainty in the context of generative models. We explore the question of whether conveying information about uncertainty enables programmers to more quickly and accurately produce code when collaborating with an AI-powered code completion tool, and if so, what measure of uncertainty best fits programmers' needs. Through a mixed-methods study with 30 programmers, we compare three conditions: providing the AI system's code completion alone, highlighting tokens with the lowest likelihood of being generated by the underlying generative model, and highlighting tokens with the highest predicted likelihood of being edited by a programmer. We find that highlighting tokens with the highest predicted likelihood of being edited leads to faster task completion and more targeted edits, and is subjectively preferred by study participants. In contrast, highlighting tokens according to their probability of being generated does not provide any benefit over the baseline with no highlighting. We further explore the design space of how to convey uncertainty in AI-powered code completion tools, and find that programmers prefer highlights that are granular, informative, interpretable, and not overwhelming.

Neha Hulkund, Nicolo Fusi, Jennifer Wortman Vaughan et al. · harvard, microsoft-research

We propose a method to identify and characterize distribution shifts in classification datasets based on optimal transport. It allows the user to identify the extent to which each class is affected by the shift, and retrieves corresponding pairs of samples to provide insights on its nature. We illustrate its use on synthetic and natural shift examples. While the results we present are preliminary, we hope that this inspires future work on interpretable methods for analyzing distribution shifts.

Nari Johnson, Deepthi Sudharsan, Hamna et al.

Measurement is essential to improving AI performance and mitigating harms for marginalized groups. As generative AI systems are rapidly deployed across geographies and contexts, AI measurement practices must be designed to support repeatable, automatable application across different models, datasets, and evaluation settings. But the drive to automate measurement can be in tension with the ability for measurement instruments to capture the expertise and perspectives of communities impacted by AI. Recent work advocates for breaking measurement into several key stages: first moving from an abstract concept to be measured into a precise, "systematized" concept; next operationalizing the systematized concept into a concrete measurement instrument; and finally applying the measurement instrument on data to produce measurements. This opens up an opportunity to concentrate community engagement in the systematization phase before operationalizing and applying measurement instruments. In this paper, we explore how to involve communities in systematizing the concept of "cultural appropriateness" in text-to-image models' representation of culturally significant artifacts through case studies with three communities: blind and low vision individuals residing in the UK, residents of Kerala, and residents of Tamil Nadu. Our systematized concepts reflect community members' lived experiences interacting with each artifact and how they want their material culture to be depicted, demonstrating the value of community involvement in defining valid measures. We explore how these systematized concepts can be operationalized into automated measurement instruments that could be applied using a multimodal LLM-as-a-judge approach and challenges that remain. We reflect on the benefits and limitations of such approaches.

Zijie J. Wang, Alex Kale, Harsha Nori et al.

Recent strides in interpretable machine learning (ML) research reveal that models exploit undesirable patterns in the data to make predictions, which potentially causes harms in deployment. However, it is unclear how we can fix these models. We present our ongoing work, GAM Changer, an open-source interactive system to help data scientists and domain experts easily and responsibly edit their Generalized Additive Models (GAMs). With novel visualization techniques, our tool puts interpretability into action -- empowering human users to analyze, validate, and align model behaviors with their knowledge and values. Built using modern web technologies, our tool runs locally in users' computational notebooks or web browsers without requiring extra compute resources, lowering the barrier to creating more responsible ML models. GAM Changer is available at https://interpret.ml/gam-changer.

Sunnie S. Y. Kim, Q. Vera Liao, Mihaela Vorvoreanu et al. · microsoft-research

Widely deployed large language models (LLMs) can produce convincing yet incorrect outputs, potentially misleading users who may rely on them as if they were correct. To reduce such overreliance, there have been calls for LLMs to communicate their uncertainty to end users. However, there has been little empirical work examining how users perceive and act upon LLMs' expressions of uncertainty. We explore this question through a large-scale, pre-registered, human-subject experiment (N=404) in which participants answer medical questions with or without access to responses from a fictional LLM-infused search engine. Using both behavioral and self-reported measures, we examine how different natural language expressions of uncertainty impact participants' reliance, trust, and overall task performance. We find that first-person expressions (e.g., "I'm not sure, but...") decrease participants' confidence in the system and tendency to agree with the system's answers, while increasing participants' accuracy. An exploratory analysis suggests that this increase can be attributed to reduced (but not fully eliminated) overreliance on incorrect answers. While we observe similar effects for uncertainty expressed from a general perspective (e.g., "It's not clear, but..."), these effects are weaker and not statistically significant. Our findings suggest that using natural language expressions of uncertainty may be an effective approach for reducing overreliance on LLMs, but that the precise language used matters. This highlights the importance of user testing before deploying LLMs at scale.

Sunnie S. Y. Kim, Jennifer Wortman Vaughan, Q. Vera Liao et al. · microsoft-research

Large language models (LLMs) can produce erroneous responses that sound fluent and convincing, raising the risk that users will rely on these responses as if they were correct. Mitigating such overreliance is a key challenge. Through a think-aloud study in which participants use an LLM-infused application to answer objective questions, we identify several features of LLM responses that shape users' reliance: explanations (supporting details for answers), inconsistencies in explanations, and sources. Through a large-scale, pre-registered, controlled experiment (N=308), we isolate and study the effects of these features on users' reliance, accuracy, and other measures. We find that the presence of explanations increases reliance on both correct and incorrect responses. However, we observe less reliance on incorrect responses when sources are provided or when explanations exhibit inconsistencies. We discuss the implications of these findings for fostering appropriate reliance on LLMs.

Anthony Cintron Roman, Jennifer Wortman Vaughan, Valerie See et al. · microsoft-research

This paper introduces a no-code, machine-readable documentation framework for open datasets, with a focus on responsible AI (RAI) considerations. The framework aims to improve comprehensibility, and usability of open datasets, facilitating easier discovery and use, better understanding of content and context, and evaluation of dataset quality and accuracy. The proposed framework is designed to streamline the evaluation of datasets, helping researchers, data scientists, and other open data users quickly identify datasets that meet their needs and organizational policies or regulations. The paper also discusses the implementation of the framework and provides recommendations to maximize its potential. The framework is expected to enhance the quality and reliability of data used in research and decision-making, fostering the development of more responsible and trustworthy AI systems.

Gagan Bansal, Jennifer Wortman Vaughan, Saleema Amershi et al. · microsoft-research

Remarkable advancements in modern generative foundation models have enabled the development of sophisticated and highly capable autonomous agents that can observe their environment, invoke tools, and communicate with other agents to solve problems. Although such agents can communicate with users through natural language, their complexity and wide-ranging failure modes present novel challenges for human-AI interaction. Building on prior research and informed by a communication grounding perspective, we contribute to the study of \emph{human-agent communication} by identifying and analyzing twelve key communication challenges that these systems pose. These include challenges in conveying information from the agent to the user, challenges in enabling the user to convey information to the agent, and overarching challenges that need to be considered across all human-agent communication. We illustrate each challenge through concrete examples and identify open directions of research. Our findings provide insights into critical gaps in human-agent communication research and serve as an urgent call for new design patterns, principles, and guidelines to support transparency and control in these systems.

A. Feder Cooper, Christopher A. Choquette-Choo, Miranda Bogen et al. · deepmind

"Machine unlearning" is a popular proposed solution for mitigating the existence of content in an AI model that is problematic for legal or moral reasons, including privacy, copyright, safety, and more. For example, unlearning is often invoked as a solution for removing the effects of specific information from a generative-AI model's parameters, e.g., a particular individual's personal data or the inclusion of copyrighted content in the model's training data. Unlearning is also proposed as a way to prevent a model from generating targeted types of information in its outputs, e.g., generations that closely resemble a particular individual's data or reflect the concept of "Spiderman." Both of these goals--the targeted removal of information from a model and the targeted suppression of information from a model's outputs--present various technical and substantive challenges. We provide a framework for ML researchers and policymakers to think rigorously about these challenges, identifying several mismatches between the goals of unlearning and feasible implementations. These mismatches explain why unlearning is not a general-purpose solution for circumscribing generative-AI model behavior in service of broader positive impact.

Michael Madaio, Lisa Egede, Hariharan Subramonyam et al.

Various tools and practices have been developed to support practitioners in identifying, assessing, and mitigating fairness-related harms caused by AI systems. However, prior research has highlighted gaps between the intended design of these tools and practices and their use within particular contexts, including gaps caused by the role that organizational factors play in shaping fairness work. In this paper, we investigate these gaps for one such practice: disaggregated evaluations of AI systems, intended to uncover performance disparities between demographic groups. By conducting semi-structured interviews and structured workshops with thirty-three AI practitioners from ten teams at three technology companies, we identify practitioners' processes, challenges, and needs for support when designing disaggregated evaluations. We find that practitioners face challenges when choosing performance metrics, identifying the most relevant direct stakeholders and demographic groups on which to focus, and collecting datasets with which to conduct disaggregated evaluations. More generally, we identify impacts on fairness work stemming from a lack of engagement with direct stakeholders or domain experts, business imperatives that prioritize customers over marginalized groups, and the drive to deploy AI systems at scale.

David Alvarez-Melis, Harmanpreet Kaur, Hal Daumé et al.

We take inspiration from the study of human explanation to inform the design and evaluation of interpretability methods in machine learning. First, we survey the literature on human explanation in philosophy, cognitive science, and the social sciences, and propose a list of design principles for machine-generated explanations that are meaningful to humans. Using the concept of weight of evidence from information theory, we develop a method for generating explanations that adhere to these principles. We show that this method can be adapted to handle high-dimensional, multi-class settings, yielding a flexible framework for generating explanations. We demonstrate that these explanations can be estimated accurately from finite samples and are robust to small perturbations of the inputs. We also evaluate our method through a qualitative user study with machine learning practitioners, where we observe that the resulting explanations are usable despite some participants struggling with background concepts like prior class probabilities. Finally, we conclude by surfacing~design~implications for interpretability tools in general.

Solon Barocas, Anhong Guo, Ece Kamar et al.

Disaggregated evaluations of AI systems, in which system performance is assessed and reported separately for different groups of people, are conceptually simple. However, their design involves a variety of choices. Some of these choices influence the results that will be obtained, and thus the conclusions that can be drawn; others influence the impacts -- both beneficial and harmful -- that a disaggregated evaluation will have on people, including the people whose data is used to conduct the evaluation. We argue that a deeper understanding of these choices will enable researchers and practitioners to design careful and conclusive disaggregated evaluations. We also argue that better documentation of these choices, along with the underlying considerations and tradeoffs that have been made, will help others when interpreting an evaluation's results and conclusions.

Yiling Chen, Arpita Ghosh, Michael Kearns et al.

Social computing encompasses the mechanisms through which people interact with computational systems: crowdsourcing systems, ranking and recommendation systems, online prediction markets, citizen science projects, and collaboratively edited wikis, to name a few. These systems share the common feature that humans are active participants, making choices that determine the input to, and therefore the output of, the system. The output of these systems can be viewed as a joint computation between machine and human, and can be richer than what either could produce alone. The term social computing is often used as a synonym for several related areas, such as "human computation" and subsets of "collective intelligence"; we use it in its broadest sense to encompass all of these things. Social computing is blossoming into a rich research area of its own, with contributions from diverse disciplines including computer science, economics, and other social sciences. Yet a broad mathematical foundation for social computing is yet to be established, with a plethora of under-explored opportunities for mathematical research to impact social computing. As in other fields, there is great potential for mathematical work to influence and shape the future of social computing. However, we are far from having the systematic and principled understanding of the advantages, limitations, and potentials of social computing required to match the impact on applications that has occurred in other fields. In June 2015, we brought together roughly 25 experts in related fields to discuss the promise and challenges of establishing mathematical foundations for social computing. This document captures several of the key ideas discussed.

Manish Raghavan, Aleksandrs Slivkins, Jennifer Wortman Vaughan et al.

Online learning algorithms, widely used to power search and content optimization on the web, must balance exploration and exploitation, potentially sacrificing the experience of current users in order to gain information that will lead to better decisions in the future. While necessary in the worst case, explicit exploration has a number of disadvantages compared to the greedy algorithm that always "exploits" by choosing an action that currently looks optimal. We ask under what conditions inherent diversity in the data makes explicit exploration unnecessary. We build on a recent line of work on the smoothed analysis of the greedy algorithm in the linear contextual bandits model. We improve on prior results to show that a greedy approach almost matches the best possible Bayesian regret rate of any other algorithm on the same problem instance whenever the diversity conditions hold, and that this regret is at most $\tilde O(T^{1/3})$.

Rupert Freeman, David M. Pennock, Chara Podimata et al.

We study online learning settings in which experts act strategically to maximize their influence on the learning algorithm's predictions by potentially misreporting their beliefs about a sequence of binary events. Our goal is twofold. First, we want the learning algorithm to be no-regret with respect to the best fixed expert in hindsight. Second, we want incentive compatibility, a guarantee that each expert's best strategy is to report his true beliefs about the realization of each event. To achieve this goal, we build on the literature on wagering mechanisms, a type of multi-agent scoring rule. We provide algorithms that achieve no regret and incentive compatibility for myopic experts for both the full and partial information settings. In experiments on datasets from FiveThirtyEight, our algorithms have regret comparable to classic no-regret algorithms, which are not incentive-compatible. Finally, we identify an incentive-compatible algorithm for forward-looking strategic agents that exhibits diminishing regret in practice.

David Alvarez-Melis, Hal Daumé, Jennifer Wortman Vaughan et al.

Interpretability is an elusive but highly sought-after characteristic of modern machine learning methods. Recent work has focused on interpretability via $\textit{explanations}$, which justify individual model predictions. In this work, we take a step towards reconciling machine explanations with those that humans produce and prefer by taking inspiration from the study of explanation in philosophy, cognitive science, and the social sciences. We identify key aspects in which these human explanations differ from current machine explanations, distill them into a list of desiderata, and formalize them into a framework via the notion of $\textit{weight of evidence}$ from information theory. Finally, we instantiate this framework in two simple applications and show it produces intuitive and comprehensible explanations.

Anhong Guo, Ece Kamar, Jennifer Wortman Vaughan et al.

AI technologies have the potential to dramatically impact the lives of people with disabilities (PWD). Indeed, improving the lives of PWD is a motivator for many state-of-the-art AI systems, such as automated speech recognition tools that can caption videos for people who are deaf and hard of hearing, or language prediction algorithms that can augment communication for people with speech or cognitive disabilities. However, widely deployed AI systems may not work properly for PWD, or worse, may actively discriminate against them. These considerations regarding fairness in AI for PWD have thus far received little attention. In this position paper, we identify potential areas of concern regarding how several AI technology categories may impact particular disability constituencies if care is not taken in their design, development, and testing. We intend for this risk assessment of how various classes of AI might interact with various classes of disability to provide a roadmap for future research that is needed to gather data, test these hypotheses, and build more inclusive algorithms.

Kenneth Holstein, Jennifer Wortman Vaughan, Hal Daumé et al.

The potential for machine learning (ML) systems to amplify social inequities and unfairness is receiving increasing popular and academic attention. A surge of recent work has focused on the development of algorithmic tools to assess and mitigate such unfairness. If these tools are to have a positive impact on industry practice, however, it is crucial that their design be informed by an understanding of real-world needs. Through 35 semi-structured interviews and an anonymous survey of 267 ML practitioners, we conduct the first systematic investigation of commercial product teams' challenges and needs for support in developing fairer ML systems. We identify areas of alignment and disconnect between the challenges faced by industry practitioners and solutions proposed in the fair ML research literature. Based on these findings, we highlight directions for future ML and HCI research that will better address industry practitioners' needs.

Lily Hu, Nicole Immorlica, Jennifer Wortman Vaughan

When consequential decisions are informed by algorithmic input, individuals may feel compelled to alter their behavior in order to gain a system's approval. Models of agent responsiveness, termed "strategic manipulation," analyze the interaction between a learner and agents in a world where all agents are equally able to manipulate their features in an attempt to "trick" a published classifier. In cases of real world classification, however, an agent's ability to adapt to an algorithm is not simply a function of her personal interest in receiving a positive classification, but is bound up in a complex web of social factors that affect her ability to pursue certain action responses. In this paper, we adapt models of strategic manipulation to capture dynamics that may arise in a setting of social inequality wherein candidate groups face different costs to manipulation. We find that whenever one group's costs are higher than the other's, the learner's equilibrium strategy exhibits an inequality-reinforcing phenomenon wherein the learner erroneously admits some members of the advantaged group, while erroneously excluding some members of the disadvantaged group. We also consider the effects of interventions in which a learner subsidizes members of the disadvantaged group, lowering their costs in order to improve her own classification performance. Here we encounter a paradoxical result: there exist cases in which providing a subsidy improves only the learner's utility while actually making both candidate groups worse-off--even the group receiving the subsidy. Our results reveal the potentially adverse social ramifications of deploying tools that attempt to evaluate an individual's "quality" when agents' capacities to adaptively respond differ.

Rediet Abebe, Shawndra Hill, Jennifer Wortman Vaughan et al.

The lack of comprehensive, high-quality health data in developing nations creates a roadblock for combating the impacts of disease. One key challenge is understanding the health information needs of people in these nations. Without understanding people's everyday needs, concerns, and misconceptions, health organizations and policymakers lack the ability to effectively target education and programming efforts. In this paper, we propose a bottom-up approach that uses search data from individuals to uncover and gain insight into health information needs in Africa. We analyze Bing searches related to HIV/AIDS, malaria, and tuberculosis from all 54 African nations. For each disease, we automatically derive a set of common search themes or topics, revealing a wide-spread interest in various types of information, including disease symptoms, drugs, concerns about breastfeeding, as well as stigma, beliefs in natural cures, and other topics that may be hard to uncover through traditional surveys. We expose the different patterns that emerge in health information needs by demographic groups (age and sex) and country. We also uncover discrepancies in the quality of content returned by search engines to users by topic. Combined, our results suggest that search data can help illuminate health information needs in Africa and inform discussions on health policy and targeted education efforts both on- and offline.

Manish Raghavan, Aleksandrs Slivkins, Jennifer Wortman Vaughan et al.

Online learning algorithms, widely used to power search and content optimization on the web, must balance exploration and exploitation, potentially sacrificing the experience of current users for information that will lead to better decisions in the future. Recently, concerns have been raised about whether the process of exploration could be viewed as unfair, placing too much burden on certain individuals or groups. Motivated by these concerns, we initiate the study of the externalities of exploration - the undesirable side effects that the presence of one party may impose on another - under the linear contextual bandits model. We introduce the notion of a group externality, measuring the extent to which the presence of one population of users impacts the rewards of another. We show that this impact can in some cases be negative, and that, in a certain sense, no algorithm can avoid it. We then study externalities at the individual level, interpreting the act of exploration as an externality imposed on the current user of a system by future users. This drives us to ask under what conditions inherent diversity in the data makes explicit exploration unnecessary. We build on a recent line of work on the smoothed analysis of the greedy algorithm that always chooses the action that currently looks optimal, improving on prior results to show that a greedy approach almost matches the best possible Bayesian regret rate of any other algorithm on the same problem instance whenever the diversity conditions hold, and that this regret is at most $\tilde{O}(T^{1/3})$. Returning to group-level effects, we show that under the same conditions, negative group externalities essentially vanish under the greedy algorithm. Together, our results uncover a sharp contrast between the high externalities that exist in the worst case, and the ability to remove all externalities if the data is sufficiently diverse.

Timnit Gebru, Jamie Morgenstern, Briana Vecchione et al.

The machine learning community currently has no standardized process for documenting datasets, which can lead to severe consequences in high-stakes domains. To address this gap, we propose datasheets for datasets. In the electronics industry, every component, no matter how simple or complex, is accompanied with a datasheet that describes its operating characteristics, test results, recommended uses, and other information. By analogy, we propose that every dataset be accompanied with a datasheet that documents its motivation, composition, collection process, recommended uses, and so on. Datasheets for datasets will facilitate better communication between dataset creators and dataset consumers, and encourage the machine learning community to prioritize transparency and accountability.

Forough Poursabzi-Sangdeh, Daniel G. Goldstein, Jake M. Hofman et al.

With machine learning models being increasingly used to aid decision making even in high-stakes domains, there has been a growing interest in developing interpretable models. Although many supposedly interpretable models have been proposed, there have been relatively few experimental studies investigating whether these models achieve their intended effects, such as making people more closely follow a model's predictions when it is beneficial for them to do so or enabling them to detect when a model has made a mistake. We present a sequence of pre-registered experiments (N=3,800) in which we showed participants functionally identical models that varied only in two factors commonly thought to make machine learning models more or less interpretable: the number of features and the transparency of the model (i.e., whether the model internals are clear or black box). Predictably, participants who saw a clear model with few features could better simulate the model's predictions. However, we did not find that participants more closely followed its predictions. Furthermore, showing participants a clear model meant that they were less able to detect and correct for the model's sizable mistakes, seemingly due to information overload. These counterintuitive findings emphasize the importance of testing over intuition when developing interpretable models.

Miroslav Dudík, Nika Haghtalab, Haipeng Luo et al.

We consider the design of computationally efficient online learning algorithms in an adversarial setting in which the learner has access to an offline optimization oracle. We present an algorithm called Generalized Follow-the-Perturbed-Leader and provide conditions under which it is oracle-efficient while achieving vanishing regret. Our results make significant progress on an open problem raised by Hazan and Koren, who showed that oracle-efficient algorithms do not exist in general and asked whether one can identify properties under which oracle-efficient online learning may be possible. Our auction-design framework considers an auctioneer learning an optimal auction for a sequence of adversarially selected valuations with the goal of achieving revenue that is almost as good as the optimal auction in hindsight, among a class of auctions. We give oracle-efficient learning results for: (1) VCG auctions with bidder-specific reserves in single-parameter settings, (2) envy-free item pricing in multi-item auctions, and (3) s-level auctions of Morgenstern and Roughgarden for single-item settings. The last result leads to an approximation of the overall optimal Myerson auction when bidders' valuations are drawn according to a fast-mixing Markov process, extending prior work that only gave such guarantees for the i.i.d. setting. Finally, we derive various extensions, including: (1) oracle-efficient algorithms for the contextual learning setting in which the learner has access to side information (such as bidder demographics), (2) learning with approximate oracles such as those based on Maximal-in-Range algorithms, and (3) no-regret bidding in simultaneous auctions, resolving an open problem of Daskalakis and Syrgkanis.

Rachel Cummings, David M. Pennock, Jennifer Wortman Vaughan

We consider the design of private prediction markets, financial markets designed to elicit predictions about uncertain events without revealing too much information about market participants' actions or beliefs. Our goal is to design market mechanisms in which participants' trades or wagers influence the market's behavior in a way that leads to accurate predictions, yet no single participant has too much influence over what others are able to observe. We study the possibilities and limitations of such mechanisms using tools from differential privacy. We begin by designing a private one-shot wagering mechanism in which bettors specify a belief about the likelihood of a future event and a corresponding monetary wager. Wagers are redistributed among bettors in a way that more highly rewards those with accurate predictions. We provide a class of wagering mechanisms that are guaranteed to satisfy truthfulness, budget balance in expectation, and other desirable properties while additionally guaranteeing epsilon-joint differential privacy in the bettors' reported beliefs, and analyze the trade-off between the achievable level of privacy and the sensitivity of a bettor's payment to her own report. We then ask whether it is possible to obtain privacy in dynamic prediction markets, focusing our attention on the popular cost-function framework in which securities with payments linked to future events are bought and sold by an automated market maker. We show that under general conditions, it is impossible for such a market maker to simultaneously achieve bounded worst-case loss and epsilon-differential privacy without allowing the privacy guarantee to degrade extremely quickly as the number of trades grows, making such markets impractical in settings in which privacy is valued. We conclude by suggesting several avenues for potentially circumventing this lower bound.

Miroslav Dudík, Rafael Frongillo, Jennifer Wortman Vaughan

We study information elicitation in cost-function-based combinatorial prediction markets when the market maker's utility for information decreases over time. In the sudden revelation setting, it is known that some piece of information will be revealed to traders, and the market maker wishes to prevent guaranteed profits for trading on the sure information. In the gradual decrease setting, the market maker's utility for (partial) information decreases continuously over time. We design adaptive cost functions for both settings which: (1) preserve the information previously gathered in the market; (2) eliminate (or diminish) rewards to traders for the publicly revealed information; (3) leave the reward structure unaffected for other information; and (4) maintain the market maker's worst-case loss. Our constructions utilize mixed Bregman divergence, which matches our notion of utility for information.

Chien-Ju Ho, Aleksandrs Slivkins, Jennifer Wortman Vaughan

Crowdsourcing markets have emerged as a popular platform for matching available workers with tasks to complete. The payment for a particular task is typically set by the task's requester, and may be adjusted based on the quality of the completed work, for example, through the use of "bonus" payments. In this paper, we study the requester's problem of dynamically adjusting quality-contingent payments for tasks. We consider a multi-round version of the well-known principal-agent model, whereby in each round a worker makes a strategic choice of the effort level which is not directly observable by the requester. In particular, our formulation significantly generalizes the budget-free online task pricing problems studied in prior work. We treat this problem as a multi-armed bandit problem, with each "arm" representing a potential contract. To cope with the large (and in fact, infinite) number of arms, we propose a new algorithm, AgnosticZooming, which discretizes the contract space into a finite number of regions, effectively treating each region as a single arm. This discretization is adaptively refined, so that more promising regions of the contract space are eventually discretized more finely. We analyze this algorithm, showing that it achieves regret sublinear in the time horizon and substantially improves over non-adaptive discretization (which is the only competing approach in the literature). Our results advance the state of art on several different topics: the theory of crowdsourcing markets, principal-agent problems, multi-armed bandits, and dynamic pricing.

Aleksandrs Slivkins, Jennifer Wortman Vaughan

Over the past decade, crowdsourcing has emerged as a cheap and efficient method of obtaining solutions to simple tasks that are difficult for computers to solve but possible for humans. The popularity and promise of crowdsourcing markets has led to both empirical and theoretical research on the design of algorithms to optimize various aspects of these markets, such as the pricing and assignment of tasks. Much of the existing theoretical work on crowdsourcing markets has focused on problems that fall into the broad category of online decision making; task requesters or the crowdsourcing platform itself make repeated decisions about prices to set, workers to filter out, problems to assign to specific workers, or other things. Often these decisions are complex, requiring algorithms that learn about the distribution of available tasks or workers over time and take into account the strategic (or sometimes irrational) behavior of workers. As human computation grows into its own field, the time is ripe to address these challenges in a principled way. However, it appears very difficult to capture all pertinent aspects of crowdsourcing markets in a single coherent model. In this paper, we reflect on the modeling issues that inhibit theoretical research on online decision making for crowdsourcing, and identify some steps forward. This paper grew out of the authors' own frustration with these issues, and we hope it will encourage the community to attempt to understand, debate, and ultimately address them. The authors welcome feedback for future revisions of this paper.

Kuzman Ganchev, Michael Kearns, Yuriy Nevmyvaka et al.

We introduce and analyze a natural algorithm for multi-venue exploration from censored data, which is motivated by the Dark Pool Problem of modern quantitative finance. We prove that our algorithm converges in polynomial time to a near-optimal allocation policy; prior results for similar problems in stochastic inventory control guaranteed only asymptotic convergence and examined variants in which each venue could be treated independently. Our analysis bears a strong resemblance to that of efficient exploration/ exploitation schemes in the reinforcement learning literature. We describe an extensive experimental evaluation of our algorithm on the Dark Pool Problem using real trading data.