Xiuzhen Zhang

An Quang Tang, Xiuzhen Zhang, Minh Ngoc Dinh et al.

Review-based Product Question Answering (PQA) allows e-commerce platforms to automatically address customer queries by leveraging insights from user reviews. However, existing PQA systems generate answers with only a single perspective, failing to capture the diversity of customer opinions. In this paper we introduce a novel task Quantitative Query-Focused Summarization (QQSUM), which aims to summarize diverse customer opinions into representative Key Points (KPs) and quantify their prevalence to effectively answer user queries. While Retrieval-Augmented Generation (RAG) shows promise for PQA, its generated answers still fall short of capturing the full diversity of viewpoints. To tackle this challenge, our model QQSUM-RAG, which extends RAG, employs few-shot learning to jointly train a KP-oriented retriever and a KP summary generator, enabling KP-based summaries that capture diverse and representative opinions. Experimental results demonstrate that QQSUM-RAG achieves superior performance compared to state-of-the-art RAG baselines in both textual quality and quantification accuracy of opinions. Our source code is available at: https://github.com/antangrocket1312/QQSUMM

Vy Nguyen, Ziqi Xu, Jeffrey Chan et al.

Large Language Models (LLMs) often produce fluent but factually incorrect responses, a phenomenon known as hallucination. Abstention, where the model chooses not to answer and instead outputs phrases such as "I don't know", is a common safeguard. However, existing abstention methods typically rely on post-generation signals, such as generation variations or feedback, which limits their ability to prevent unreliable responses in advance. In this paper, we introduce Aspect-Based Causal Abstention (ABCA), a new framework that enables early abstention by analysing the internal diversity of LLM knowledge through causal inference. This diversity reflects the multifaceted nature of parametric knowledge acquired from various sources, representing diverse aspects such as disciplines, legal contexts, or temporal frames. ABCA estimates causal effects conditioned on these aspects to assess the reliability of knowledge relevant to a given query. Based on these estimates, we enable two types of abstention: Type-1, where aspect effects are inconsistent (knowledge conflict), and Type-2, where aspect effects consistently support abstention (knowledge insufficiency). Experiments on standard benchmarks demonstrate that ABCA improves abstention reliability, achieves state-of-the-art performance, and enhances the interpretability of abstention decisions.

An Quang Tang, Xiuzhen Zhang, Minh Ngoc Dinh et al.

Online conversations have become more prevalent on public discussion platforms (e.g. Reddit). With growing controversial topics, it is desirable to summarize not only diverse arguments, but also their rationale and justification. Early studies on text summarization focus on capturing general salient information in source documents, overlooking the argumentative nature of online conversations. Recent research on conversation summarization although considers the argumentative relationship among sentences, fail to explicate deeper argument structure within sentences for summarization. In this paper, we propose a novel task of argument-aware quantitative summarization to reveal the claim-reason structure of arguments in conversations, with quantities measuring argument strength. We further propose ARQUSUMM, a novel framework to address the task. To reveal the underlying argument structure within sentences, ARQUSUMM leverages LLM few-shot learning grounded in the argumentation theory to identify propositions within sentences and their claim-reason relationships. For quantitative summarization, ARQUSUMM employs argument structure-aware clustering algorithms to aggregate arguments and quantify their support. Experiments show that ARQUSUMM outperforms existing conversation and quantitative summarization models and generate summaries representing argument structures that are more helpful to users, of high textual quality and quantification accuracy.