Kieren Astin-Walmsley

Md Abul Bashar, Astin-Walmsley Kieren, Heath Kerina et al.

Predicting a customer's propensity-to-pay at an early point in the revenue cycle can provide organisations many opportunities to improve the customer experience, reduce hardship and reduce the risk of impaired cash flow and occurrence of bad debt. With the advancements in data science; machine learning techniques can be used to build models to accurately predict a customer's propensity-to-pay. Creating effective machine learning models without access to large and detailed datasets presents some significant challenges. This paper presents a case-study, conducted on a dataset from an energy organisation, to explore the uncertainty around the creation of machine learning models that are able to predict residential customers entering financial hardship which then reduces their ability to pay energy bills. Incorrect predictions can result in inefficient resource allocation and vulnerable customers not being proactively identified. This study investigates machine learning models' ability to consider different contexts and estimate the uncertainty in the prediction. Seven models from four families of machine learning algorithms are investigated for their novel utilisation. A novel concept of utilising a Baysian Neural Network to the binary classification problem of propensity-to-pay energy bills is proposed and explored for deployment.

Liangchen Liu, Teng Zhang, Kun Zhao et al.

Electrical distribution poles are important assets in electricity supply. These poles need to be maintained in good condition to ensure they protect community safety, maintain reliability of supply, and meet legislative obligations. However, maintaining such a large volumes of assets is an expensive and challenging task. To address this, recent approaches utilise imagery data captured from helicopter and/or drone inspections. Whilst reducing the cost for manual inspection, manual analysis on each image is still required. As such, several image-based automated inspection systems have been proposed. In this paper, we target two major challenges: tiny object detection and extremely imbalanced datasets, which currently hinder the wide deployment of the automatic inspection. We propose a novel two-stage zoom-in detection method to gradually focus on the object of interest. To address the imbalanced dataset problem, we propose the resampling as well as reweighting schemes to iteratively adapt the model to the large intra-class variation of major class and balance the contributions to the loss from each class. Finally, we integrate these components together and devise a novel automatic inspection framework. Extensive experiments demonstrate that our proposed approaches are effective and can boost the performance compared to the baseline methods.