Leoncio Jimenez

Leoncio Jimenez, Francisco Venegas

In this theoretical article, a sociotechnical approach is proposed to characterize. First, the business ecosystem, focusing on the relationships among Providers, Enterprise, and Customers through SCM, ERP, and CRM platforms to align: (1) Business Intelligence (BI), Fuzzy Logic (FL), and TRIZ (Theory of Inventive Problem Solving), through the OID model, and (2) Knowledge Management (KM) and Imperfect Knowledge Management (IKM), through the OIDK model. Second, the article explores the E-GenAI business ecosystem, which integrates GenAI-based platforms for SCM, ERP, and CRM with GenAI-based platforms for BI, FL, TRIZ, KM, and IKM, to align Large Language Models (LLMs) through the E-GenAI (OID) model. Finally, to understand the dynamics of LLMs, we utilize finite automata to model the relationships between Followers and Followees. This facilitates the construction of LLMs that can identify specific characteristics of users on a social media platform.

Leoncio Jimenez

This article presents a sociotechnical framework for KM. This sociotechnical vision of KM allows: (1) to remove KM from a commercial concern; (2) to divide the different KM technologies; and (3) to question the paradigms associated with the social and technical components of KM. It is precisely this last point that this article develops to identify the generic mechanisms of KM. More precisely, the social aspect is explained through the organizational approach to KM, the managerial approach to KM, and the biological approach to KM. In contrast, the technical aspect is described through the knowledge and skills engineering approach to KM. These approaches also lead us to provide a comparative table between these organizational, managerial, and biological visions of KM.