Jianxun Lian

Yuxuan Lei, Jianxun Lian, Jing Yao et al.

Recommender systems are widely used in online services, with embedding-based models being particularly popular due to their expressiveness in representing complex signals. However, these models often function as a black box, making them less transparent and reliable for both users and developers. Recently, large language models (LLMs) have demonstrated remarkable intelligence in understanding, reasoning, and instruction following. This paper presents the initial exploration of using LLMs as surrogate models to explaining black-box recommender models. The primary concept involves training LLMs to comprehend and emulate the behavior of target recommender models. By leveraging LLMs' own extensive world knowledge and multi-step reasoning abilities, these aligned LLMs can serve as advanced surrogates, capable of reasoning about observations. Moreover, employing natural language as an interface allows for the creation of customizable explanations that can be adapted to individual user preferences. To facilitate an effective alignment, we introduce three methods: behavior alignment, intention alignment, and hybrid alignment. Behavior alignment operates in the language space, representing user preferences and item information as text to mimic the target model's behavior; intention alignment works in the latent space of the recommendation model, using user and item representations to understand the model's behavior; hybrid alignment combines both language and latent spaces. Comprehensive experiments conducted on three public datasets show that our approach yields promising results in understanding and mimicking target models, producing high-quality, high-fidelity, and distinct explanations. Our code is available at https://github.com/microsoft/RecAI.

Xu Huang, Jianxun Lian, Yuxuan Lei et al.

Recommender models excel at providing domain-specific item recommendations by leveraging extensive user behavior data. Despite their ability to act as lightweight domain experts, they struggle to perform versatile tasks such as providing explanations and engaging in conversations. On the other hand, large language models (LLMs) represent a significant step towards artificial general intelligence, showcasing remarkable capabilities in instruction comprehension, commonsense reasoning, and human interaction. However, LLMs lack the knowledge of domain-specific item catalogs and behavioral patterns, particularly in areas that diverge from general world knowledge, such as online e-commerce. Finetuning LLMs for each domain is neither economic nor efficient. In this paper, we bridge the gap between recommender models and LLMs, combining their respective strengths to create a versatile and interactive recommender system. We introduce an efficient framework called \textbf{InteRecAgent}, which employs LLMs as the brain and recommender models as tools. We first outline a minimal set of essential tools required to transform LLMs into InteRecAgent. We then propose an efficient workflow within InteRecAgent for task execution, incorporating key components such as memory components, dynamic demonstration-augmented task planning, and reflection. InteRecAgent enables traditional recommender systems, such as those ID-based matrix factorization models, to become interactive systems with a natural language interface through the integration of LLMs. Experimental results on several public datasets show that InteRecAgent achieves satisfying performance as a conversational recommender system, outperforming general-purpose LLMs. The source code of InteRecAgent is released at https://aka.ms/recagent.

Cheng Li, Jindong Wang, Yixuan Zhang et al.

Emotional intelligence significantly impacts our daily behaviors and interactions. Although Large Language Models (LLMs) are increasingly viewed as a stride toward artificial general intelligence, exhibiting impressive performance in numerous tasks, it is still uncertain if LLMs can genuinely grasp psychological emotional stimuli. Understanding and responding to emotional cues gives humans a distinct advantage in problem-solving. In this paper, we take the first step towards exploring the ability of LLMs to understand emotional stimuli. To this end, we first conduct automatic experiments on 45 tasks using various LLMs, including Flan-T5-Large, Vicuna, Llama 2, BLOOM, ChatGPT, and GPT-4. Our tasks span deterministic and generative applications that represent comprehensive evaluation scenarios. Our automatic experiments show that LLMs have a grasp of emotional intelligence, and their performance can be improved with emotional prompts (which we call "EmotionPrompt" that combines the original prompt with emotional stimuli), e.g., 8.00% relative performance improvement in Instruction Induction and 115% in BIG-Bench. In addition to those deterministic tasks that can be automatically evaluated using existing metrics, we conducted a human study with 106 participants to assess the quality of generative tasks using both vanilla and emotional prompts. Our human study results demonstrate that EmotionPrompt significantly boosts the performance of generative tasks (10.9% average improvement in terms of performance, truthfulness, and responsibility metrics). We provide an in-depth discussion regarding why EmotionPrompt works for LLMs and the factors that may influence its performance. We posit that EmotionPrompt heralds a novel avenue for exploring interdisciplinary knowledge for human-LLMs interaction.

SeongKu Kang, Wonbin Kweon, Dongha Lee et al.

Recent recommender systems have shown remarkable performance by using an ensemble of heterogeneous models. However, it is exceedingly costly because it requires resources and inference latency proportional to the number of models, which remains the bottleneck for production. Our work aims to transfer the ensemble knowledge of heterogeneous teachers to a lightweight student model using knowledge distillation (KD), to reduce the huge inference costs while retaining high accuracy. Through an empirical study, we find that the efficacy of distillation severely drops when transferring knowledge from heterogeneous teachers. Nevertheless, we show that an important signal to ease the difficulty can be obtained from the teacher's training trajectory. This paper proposes a new KD framework, named HetComp, that guides the student model by transferring easy-to-hard sequences of knowledge generated from the teachers' trajectories. To provide guidance according to the student's learning state, HetComp uses dynamic knowledge construction to provide progressively difficult ranking knowledge and adaptive knowledge transfer to gradually transfer finer-grained ranking information. Our comprehensive experiments show that HetComp significantly improves the distillation quality and the generalization of the student model.

Jing Yao, Wei Xu, Jianxun Lian et al.

The significant progress of large language models (LLMs) provides a promising opportunity to build human-like systems for various practical applications. However, when applied to specific task domains, an LLM pre-trained on a general-purpose corpus may exhibit a deficit or inadequacy in two types of domain-specific knowledge. One is a comprehensive set of domain data that is typically large-scale and continuously evolving. The other is specific working patterns of this domain reflected in the data. The absence or inadequacy of such knowledge impacts the performance of the LLM. In this paper, we propose a general paradigm that augments LLMs with DOmain-specific KnowledgE to enhance their performance on practical applications, namely DOKE. This paradigm relies on a domain knowledge extractor, working in three steps: 1) preparing effective knowledge for the task; 2) selecting the knowledge for each specific sample; and 3) expressing the knowledge in an LLM-understandable way. Then, the extracted knowledge is incorporated through prompts, without any computational cost of model fine-tuning. We instantiate the general paradigm on a widespread application, i.e. recommender systems, where critical item attributes and collaborative filtering signals are incorporated. Experimental results demonstrate that DOKE can substantially improve the performance of LLMs in specific domains.

Yuntao Du, Jianxun Lian, Jing Yao et al.

Collaborative Filtering (CF) is a widely used and effective technique for recommender systems. In recent decades, there have been significant advancements in latent embedding-based CF methods for improved accuracy, such as matrix factorization, neural collaborative filtering, and LightGCN. However, the explainability of these models has not been fully explored. Adding explainability to recommendation models can not only increase trust in the decisionmaking process, but also have multiple benefits such as providing persuasive explanations for item recommendations, creating explicit profiles for users and items, and assisting item producers in design improvements. In this paper, we propose a neat and effective Explainable Collaborative Filtering (ECF) model that leverages interpretable cluster learning to achieve the two most demanding objectives: (1) Precise - the model should not compromise accuracy in the pursuit of explainability; and (2) Self-explainable - the model's explanations should truly reflect its decision-making process, not generated from post-hoc methods. The core of ECF is mining taste clusters from user-item interactions and item profiles.We map each user and item to a sparse set of taste clusters, and taste clusters are distinguished by a few representative tags. The user-item preference, users/items' cluster affiliations, and the generation of taste clusters are jointly optimized in an end-to-end manner. Additionally, we introduce a forest mechanism to ensure the model's accuracy, explainability, and diversity. To comprehensively evaluate the explainability quality of taste clusters, we design several quantitative metrics, including in-cluster item coverage, tag utilization, silhouette, and informativeness. Our model's effectiveness is demonstrated through extensive experiments on three real-world datasets.

Hao Wang, Jianxun Lian, Mingqi Wu et al.

Sequential user modeling, a critical task in personalized recommender systems, focuses on predicting the next item a user would prefer, requiring a deep understanding of user behavior sequences. Despite the remarkable success of Transformer-based models across various domains, their full potential in comprehending user behavior remains untapped. In this paper, we re-examine Transformer-like architectures aiming to advance state-of-the-art performance. We start by revisiting the core building blocks of Transformer-based methods, analyzing the effectiveness of the item-to-item mechanism within the context of sequential user modeling. After conducting a thorough experimental analysis, we identify three essential criteria for devising efficient sequential user models, which we hope will serve as practical guidelines to inspire and shape future designs. Following this, we introduce ConvFormer, a simple but powerful modification to the Transformer architecture that meets these criteria, yielding state-of-the-art results. Additionally, we present an acceleration technique to minimize the complexity associated with processing extremely long sequences. Experiments on four public datasets showcase ConvFormer's superiority and confirm the validity of our proposed criteria.

Tianfu Wang, Max Xiong, Jianxun Lian et al.

Social skills such as negotiation and leadership are crucial for personal and professional success in today's interconnected world. However, scalable and effective training remains a significant challenge due to the scarcity of expert coaching. In this paper, we introduce SocialCoach, a holistic LLM-powered agentic tutoring system for personalized social skill development at scale. First, SocialCoach automatically constructs a pedagogically-grounded, theory-to-practice knowledge corpus from diverse expert sources, leveraging a multi-agent pipeline. Second, to personalize the learning journey, it employs an adaptive practice scheduling module that follows a prescription-retrieval-adaptation process. To maximize the long-term learning experience while overcoming the cold-start problem, this policy is optimized within a learner simulation environment through reinforcement learning. Finally, SocialCoach integrates immersive, goal-driven practice, causality-driven proficiency assessment and knowledge-grounded, reflective tutoring to help address the knowing-doing gap. We deploy it in our product, EQoach, and conduct extensive experiments. The results show that SocialCoach improves simulated pathway quality and judge-rated tutoring quality over baseline approaches, while early user feedback indicates strong perceived engagement and usefulness. These findings suggest a practical architecture for personalized and gamified pedagogical platforms on soft skill learning.

Weicai Yan, Yuhong Dai, Qi Ran et al.

Proactive and real-time interactive experiences are essential for human-like AI companions, yet face three key challenges: (1) achieving low-latency inference under continuous streaming inputs, (2) autonomously deciding when to respond, and (3) controlling both quality and quantity of generated content to meet real-time constraints. In this work, we instantiate AI companions through two gaming scenarios, commentator and guide, selected for their suitability for automatic evaluation. We introduce the Live Gaming Benchmark, a large-scale dataset with three representative scenarios: solo commentary, co-commentary, and user guidance, and present Proact-VL, a general framework that shapes multimodal language models into proactive, real-time interactive agents capable of human-like environment perception and interaction. Extensive experiments show Proact-VL achieves superior response latency and quality while maintaining strong video understanding capabilities, demonstrating its practicality for real-time interactive applications.

Zihan Luo, Xiran Song, Hong Huang et al.

Improving the general capabilities of large language models (LLMs) is an active research topic. As a common data structure in many real-world domains, understanding graph data is a crucial part of advancing general intelligence. To this end, we propose a dynamic benchmark named GraphInstruct in this paper, which comprehensively includes 21 classical graph reasoning tasks, providing diverse graph generation pipelines and detailed intermediate reasoning steps for each sample. Based on GraphInstruct, we develop GraphSolver via efficient instruction-tuning, which demonstrates prominent graph understanding capability compared to other open-sourced LLMs. To further endow LLMs with multi-step graph reasoning capability, we propose a label-mask training strategy and build GraphSolver+, which leverages masked supervision on intermediate reasoning tokens to emphasize crucial node-identification signals. As one of the pioneering efforts to enhance the graph understanding and reasoning abilities of LLMs, extensive experiments have demonstrated the superiority of GraphSolver and GraphSolver+ over other LLMs. We sincerely hope GraphInstruct will facilitate further research on applying LLMs to graph-structured data. Our code and data are released publicly at: https://github.com/CGCL-codes/GraphInstruct.

Jianxun Lian, Yuxuan Lei, Xu Huang et al.

This paper introduces RecAI, a practical toolkit designed to augment or even revolutionize recommender systems with the advanced capabilities of Large Language Models (LLMs). RecAI provides a suite of tools, including Recommender AI Agent, Recommendation-oriented Language Models, Knowledge Plugin, RecExplainer, and Evaluator, to facilitate the integration of LLMs into recommender systems from multifaceted perspectives. The new generation of recommender systems, empowered by LLMs, are expected to be more versatile, explainable, conversational, and controllable, paving the way for more intelligent and user-centric recommendation experiences. We hope the open-source of RecAI can help accelerate evolution of new advanced recommender systems. The source code of RecAI is available at \url{https://github.com/microsoft/RecAI}.

Hanze Guo, Jianxun Lian, Xiao Zhou

Collaborative Filtering (CF) remains the cornerstone of modern recommender systems, with dense embedding--based methods dominating current practice. However, these approaches suffer from a critical limitation: our theoretical analysis reveals a fundamental signal-to-noise ratio (SNR) ceiling when modeling unpopular items, where parameter-based dense models experience diminishing SNR under severe data sparsity. To overcome this bottleneck, we propose SaD (Sparse and Dense), a unified framework that integrates the semantic expressiveness of dense embeddings with the structural reliability of sparse interaction patterns. We theoretically show that aligning these dual views yields a strictly superior global SNR. Concretely, SaD introduces a lightweight bidirectional alignment mechanism: the dense view enriches the sparse view by injecting semantic correlations, while the sparse view regularizes the dense model through explicit structural signals. Extensive experiments demonstrate that, under this dual-view alignment, even a simple matrix factorization--style dense model can achieve state-of-the-art performance. Moreover, SaD is plug-and-play and can be seamlessly applied to a wide range of existing recommender models, highlighting the enduring power of collaborative filtering when leveraged from dual perspectives. Further evaluations on real-world benchmarks show that SaD consistently outperforms strong baselines, ranking first on the BarsMatch leaderboard. The code is publicly available at https://github.com/harris26-G/SaD.

Tianfu Wang, Yi Zhan, Jianxun Lian et al.

Intelligent Tutoring Systems (ITSs) have revolutionized education by offering personalized learning experiences. However, as goal-oriented learning, which emphasizes efficiently achieving specific objectives, becomes increasingly important in professional contexts, existing ITSs often struggle to deliver this type of targeted learning experience. In this paper, we propose GenMentor, an LLM-powered multi-agent framework designed to deliver goal-oriented, personalized learning within ITS. GenMentor begins by accurately mapping learners' goals to required skills using a fine-tuned LLM trained on a custom goal-to-skill dataset. After identifying the skill gap, it schedules an efficient learning path using an evolving optimization approach, driven by a comprehensive and dynamic profile of learners' multifaceted status. Additionally, GenMentor tailors learning content with an exploration-drafting-integration mechanism to align with individual learner needs. Extensive automated and human evaluations demonstrate GenMentor's effectiveness in learning guidance and content quality. Furthermore, we have deployed it in practice and also implemented it as an application. Practical human study with professional learners further highlights its effectiveness in goal alignment and resource targeting, leading to enhanced personalization. Supplementary resources are available at https://github.com/GeminiLight/gen-mentor.

Lei Li, Jianxun Lian, Xiao Zhou et al.

Retrieval models aim at selecting a small set of item candidates which match the preference of a given user. They play a vital role in large-scale recommender systems since subsequent models such as rankers highly depend on the quality of item candidates. However, most existing retrieval models employ a single-round inference paradigm, which may not adequately capture the dynamic nature of user preferences and stuck in one area in the item space. In this paper, we propose Ada-Retrieval, an adaptive multi-round retrieval paradigm for recommender systems that iteratively refines user representations to better capture potential candidates in the full item space. Ada-Retrieval comprises two key modules: the item representation adapter and the user representation adapter, designed to inject context information into items' and users' representations. The framework maintains a model-agnostic design, allowing seamless integration with various backbone models such as RNNs or Transformers. We perform experiments on three widely used public datasets, incorporating five powerful sequential recommenders as backbone models. Our results demonstrate that Ada-Retrieval significantly enhances the performance of various base models, with consistent improvements observed across different datasets. Our code and data are publicly available at: https://github.com/ll0ruc/Ada-Retrieval.

Hao Liao, Wensheng Lu, Jianxun Lian et al.

Large Language Models (LLMs) have shown promise for generative recommender systems due to their transformative capabilities in user interaction. However, ensuring they do not recommend out-of-domain (OOD) items remains a challenge. We study two distinct methods to address this issue: RecLM-ret, a retrieval-based method, and RecLM-cgen, a constrained generation method. Both methods integrate seamlessly with existing LLMs to ensure in-domain recommendations. Comprehensive experiments on three recommendation datasets demonstrate that RecLM-cgen consistently outperforms RecLM-ret and existing LLM-based recommender models in accuracy while eliminating OOD recommendations, making it the preferred method for adoption. Additionally, RecLM-cgen maintains strong generalist capabilities and is a lightweight plug-and-play module for easy integration into LLMs, offering valuable practical benefits for the community. Source code is available at https://github.com/microsoft/RecAI

SeongKu Kang, Jianxun Lian, Dongha Lee et al.

Recommender systems suffer from biases that cause the collected feedback to incompletely reveal user preference. While debiasing learning has been extensively studied, they mostly focused on the specialized (called counterfactual) test environment simulated by random exposure of items, significantly degrading accuracy in the typical (called factual) test environment based on actual user-item interactions. In fact, each test environment highlights the benefit of a different aspect: the counterfactual test emphasizes user satisfaction in the long-terms, while the factual test focuses on predicting subsequent user behaviors on platforms. Therefore, it is desirable to have a model that performs well on both tests rather than only one. In this work, we introduce a new learning framework, called Bias-adaptive Preference distillation Learning (BPL), to gradually uncover user preferences with dual distillation strategies. These distillation strategies are designed to drive high performance in both factual and counterfactual test environments. Employing a specialized form of teacher-student distillation from a biased model, BPL retains accurate preference knowledge aligned with the collected feedback, leading to high performance in the factual test. Furthermore, through self-distillation with reliability filtering, BPL iteratively refines its knowledge throughout the training process. This enables the model to produce more accurate predictions across a broader range of user-item combinations, thereby improving performance in the counterfactual test. Comprehensive experiments validate the effectiveness of BPL in both factual and counterfactual tests. Our implementation is accessible via: https://github.com/SeongKu-Kang/BPL.

Jiancan Wu, Xiangnan He, Xiang Wang et al.

The latest advance in recommendation shows that better user and item representations can be learned via performing graph convolutions on the user-item interaction graph. However, such finding is mostly restricted to the collaborative filtering (CF) scenario, where the interaction contexts are not available. In this work, we extend the advantages of graph convolutions to context-aware recommender system (CARS, which represents a generic type of models that can handle various side information). We propose \textit{Graph Convolution Machine} (GCM), an end-to-end framework that consists of three components: an encoder, graph convolution (GC) layers, and a decoder. The encoder projects users, items, and contexts into embedding vectors, which are passed to the GC layers that refine user and item embeddings with context-aware graph convolutions on user-item graph. The decoder digests the refined embeddings to output the prediction score by considering the interactions among user, item, and context embeddings. We conduct experiments on three real-world datasets from Yelp and Amazon, validating the effectiveness of GCM and the benefits of performing graph convolutions for CARS. Our implementations are available at \url{https://github.com/wujcan/GCM}.

Wensheng Lu, Jianxun Lian, Wei Zhang et al.

Inspired by the exceptional general intelligence of Large Language Models (LLMs), researchers have begun to explore their application in pioneering the next generation of recommender systems - systems that are conversational, explainable, and controllable. However, existing literature primarily concentrates on integrating domain-specific knowledge into LLMs to enhance accuracy, often neglecting the ability to follow instructions. To address this gap, we initially introduce a collection of supervised learning tasks, augmented with labels derived from a conventional recommender model, aimed at explicitly improving LLMs' proficiency in adhering to recommendation-specific instructions. Subsequently, we develop a reinforcement learning-based alignment procedure to further strengthen LLMs' aptitude in responding to users' intentions and mitigating formatting errors. Through extensive experiments on two real-world datasets, our method markedly advances the capability of LLMs to comply with instructions within recommender systems, while sustaining a high level of accuracy performance.

Cheng Li, Jindong Wang, Yixuan Zhang et al.

Emotion significantly impacts our daily behaviors and interactions. While recent generative AI models, such as large language models, have shown impressive performance in various tasks, it remains unclear whether they truly comprehend emotions. This paper aims to address this gap by incorporating psychological theories to gain a holistic understanding of emotions in generative AI models. Specifically, we propose three approaches: 1) EmotionPrompt to enhance AI model performance, 2) EmotionAttack to impair AI model performance, and 3) EmotionDecode to explain the effects of emotional stimuli, both benign and malignant. Through extensive experiments involving language and multi-modal models on semantic understanding, logical reasoning, and generation tasks, we demonstrate that both textual and visual EmotionPrompt can boost the performance of AI models while EmotionAttack can hinder it. Additionally, EmotionDecode reveals that AI models can comprehend emotional stimuli akin to the mechanism of dopamine in the human brain. Our work heralds a novel avenue for exploring psychology to enhance our understanding of generative AI models.

Lei Wang, Jianxun Lian, Yi Huang et al. · pku

Role-playing is a crucial capability of Large Language Models (LLMs), enabling a wide range of practical applications, including intelligent non-player characters, digital twins, and emotional companions. Evaluating this capability in LLMs is challenging due to the complex dynamics involved in role-playing, such as maintaining character fidelity throughout a storyline and navigating open-ended narratives without a definitive ground truth. Current evaluation methods, which primarily focus on question-answering or conversational snapshots, fall short of adequately capturing the nuanced character traits and behaviors essential for authentic role-playing. In this paper, we propose CharacterBox, which is a simulation sandbox designed to generate situational fine-grained character behavior trajectories. These behavior trajectories enable a more comprehensive and in-depth evaluation of role-playing capabilities. CharacterBox consists of two main components: the character agent and the narrator agent. The character agent, grounded in psychological and behavioral science, exhibits human-like behaviors, while the narrator agent coordinates interactions between character agents and environmental changes. Additionally, we introduce two trajectory-based methods that leverage CharacterBox to enhance LLM performance. To reduce costs and facilitate the adoption of CharacterBox by public communities, we fine-tune two smaller models, CharacterNR and CharacterRM, as substitutes for GPT API calls, and demonstrate their competitive performance compared to advanced GPT APIs.

Zhengyu Hu, Jianxun Lian, Zheyuan Xiao et al.

Large language models (LLMs) have shown impressive capabilities across tasks such as mathematics, coding, and reasoning, yet their learning ability, which is crucial for adapting to dynamic environments and acquiring new knowledge, remains underexplored. In this work, we address this gap by introducing a framework inspired by cognitive psychology and education. Specifically, we decompose general learning ability into three distinct, complementary dimensions: Learning from Instructor (acquiring knowledge via explicit guidance), Learning from Concept (internalizing abstract structures and generalizing to new contexts), and Learning from Experience (adapting through accumulated exploration and feedback). We conduct a comprehensive empirical study across the three learning dimensions and identify several insightful findings, such as (i) interaction improves learning; (ii) conceptual understanding is scale-emergent and benefits larger models; and (iii) LLMs are effective few-shot learners but not many-shot learners. Based on our framework and empirical findings, we introduce a benchmark that provides a unified and realistic evaluation of LLMs' general learning abilities across three learning cognition dimensions. It enables diagnostic insights and supports evaluation and development of more adaptive and human-like models.

Hyunji Nam, Yanming Wan, Mickel Liu et al.

As everyday use cases of large language model (LLM) AI assistants have expanded, it is becoming increasingly important to personalize responses to align to different users' preferences and goals. While reinforcement learning from human feedback (RLHF) is effective at improving LLMs to be generally more helpful and fluent, it does not account for variability across users, as it models the entire user population with a single reward model, meaning it assumes that everyone's preferences are the same. We present a novel framework, Preference Learning Using Summarization (PLUS), that uses reinforcement learning (RL) to learn to produce text-based summaries of each user's preferences, characteristics, and past conversations. These summaries condition the reward model, enabling it to make personalized predictions about the types of responses valued by each user. Both the user-summarization model and reward model are trained simultaneously, creating an online co-adaptation loop. We show that in contrast to the standard Bradley-Terry model, summaries produced by PLUS capture diverse aspects of user preferences, achieving a 11-77% improvement in reward model accuracy. Key strengths of PLUS are: (1) robust performance with new users and conversation topics, achieving a 25% improvement over the best personalized RLHF technique; (2) zero-shot personalization with state-of-the-art proprietary models like GPT-4 (e.g., PLUS-summary-conditioned responses achieved a 72% win rate compared to 28% for default GPT-4o); (3) learning from flexible user contexts beyond preference labels, and (4) interpretable representation of users, enabling greater transparency and user control in pluralistic LLM alignment.

Yi Liu, Yuan Tian, Jianxun Lian et al.

Dense retrieval is widely used for entity linking to retrieve entities from large-scale knowledge bases. Mainstream techniques are based on a dual-encoder framework, which encodes mentions and entities independently and calculates their relevances via rough interaction metrics, resulting in difficulty in explicitly modeling multiple mention-relevant parts within entities to match divergent mentions. Aiming at learning entity representations that can match divergent mentions, this paper proposes a Multi-View Enhanced Distillation (MVD) framework, which can effectively transfer knowledge of multiple fine-grained and mention-relevant parts within entities from cross-encoders to dual-encoders. Each entity is split into multiple views to avoid irrelevant information being over-squashed into the mention-relevant view. We further design cross-alignment and self-alignment mechanisms for this framework to facilitate fine-grained knowledge distillation from the teacher model to the student model. Meanwhile, we reserve a global-view that embeds the entity as a whole to prevent dispersal of uniform information. Experiments show our method achieves state-of-the-art performance on several entity linking benchmarks.

Junhan Yang, Zheng Liu, Shitao Xiao et al.

The lack of labeled data is a major obstacle to learning high-quality sentence embeddings. Recently, self-supervised contrastive learning (SCL) is regarded as a promising way to address this problem. However, the existing works mainly rely on hand-crafted data annotation heuristics to generate positive training samples, which not only call for domain expertise and laborious tuning, but are also prone to the following unfavorable cases: 1) trivial positives, 2) coarse-grained positives, and 3) false positives. As a result, the self-supervision's quality can be severely limited in reality. In this work, we propose a novel framework InfoCSE to address the above problems. Instead of relying on annotation heuristics defined by humans, it leverages the sentence representation model itself and realizes the following iterative self-supervision process: on one hand, the improvement of sentence representation may contribute to the quality of data annotation; on the other hand, more effective data annotation helps to generate high-quality positive samples, which will further improve the current sentence representation model. In other words, the representation learning and data annotation become mutually reinforced, where a strong self-supervision effect can be derived. Extensive experiments are performed based on three benchmark datasets, where notable improvements can be achieved against the existing SCL-based methods.

Yu Song, Jianxun Lian, Shuai Sun et al.

User interest exploration is an important and challenging topic in recommender systems, which alleviates the closed-loop effects between recommendation models and user-item interactions. Contextual bandit (CB) algorithms strive to make a good trade-off between exploration and exploitation so that users' potential interests have chances to expose. However, classical CB algorithms can only be applied to a small, sampled item set (usually hundreds), which forces the typical applications in recommender systems limited to candidate post-ranking, homepage top item ranking, ad creative selection, or online model selection (A/B test). In this paper, we introduce two simple but effective hierarchical CB algorithms to make a classical CB model (such as LinUCB and Thompson Sampling) capable to explore users' interest in the entire item space without limiting it to a small item set. We first construct a hierarchy item tree via a bottom-up clustering algorithm to organize items in a coarse-to-fine manner. Then we propose a hierarchical CB (HCB) algorithm to explore users' interest in the hierarchy tree. HCB takes the exploration problem as a series of decision-making processes, where the goal is to find a path from the root to a leaf node, and the feedback will be back-propagated to all the nodes in the path. We further propose a progressive hierarchical CB (pHCB) algorithm, which progressively extends visible nodes which reach a confidence level for exploration, to avoid misleading actions on upper-level nodes in the sequential decision-making process. Extensive experiments on two public recommendation datasets demonstrate the effectiveness and flexibility of our methods.

Junhan Yang, Zheng Liu, Bowen Jin et al.

Transformer encoding networks have been proved to be a powerful tool of understanding natural languages. They are playing a critical role in native ads service, which facilitates the recommendation of appropriate ads based on user's web browsing history. For the sake of efficient recommendation, conventional methods would generate user and advertisement embeddings independently with a siamese transformer encoder, such that approximate nearest neighbour search (ANN) can be leveraged. Given that the underlying semantic about user and ad can be complicated, such independently generated embeddings are prone to information loss, which leads to inferior recommendation quality. Although another encoding strategy, the cross encoder, can be much more accurate, it will lead to huge running cost and become infeasible for realtime services, like native ads recommendation. In this work, we propose hybrid encoder, which makes efficient and precise native ads recommendation through two consecutive steps: retrieval and ranking. In the retrieval step, user and ad are encoded with a siamese component, which enables relevant candidates to be retrieved via ANN search. In the ranking step, it further represents each ad with disentangled embeddings and each user with ad-related embeddings, which contributes to the fine-grained selection of high-quality ads from the candidate set. Both steps are light-weighted, thanks to the pre-computed and cached intermedia results. To optimize the hybrid encoder's performance in this two-stage workflow, a progressive training pipeline is developed, which builds up the model's capability in the retrieval and ranking task step-by-step. The hybrid encoder's effectiveness is experimentally verified: with very little additional cost, it outperforms the siamese encoder significantly and achieves comparable recommendation quality as the cross encoder.

Jianxun Lian, Iyad Batal, Zheng Liu et al.

Precise user modeling is critical for online personalized recommendation services. Generally, users' interests are diverse and are not limited to a single aspect, which is particularly evident when their behaviors are observed for a longer time. For example, a user may demonstrate interests in cats/dogs, dancing and food \& delights when browsing short videos on Tik Tok; the same user may show interests in real estate and women's wear in her web browsing behaviors. Traditional models tend to encode a user's behaviors into a single embedding vector, which do not have enough capacity to effectively capture her diverse interests. This paper proposes a Sequential User Matrix (SUM) to accurately and efficiently capture users' diverse interests. SUM models user behavior with a multi-channel network, with each channel representing a different aspect of the user's interests. User states in different channels are updated by an \emph{erase-and-add} paradigm with interest- and instance-level attention. We further propose a local proximity debuff component and a highway connection component to make the model more robust and accurate. SUM can be maintained and updated incrementally, making it feasible to be deployed for large-scale online serving. We conduct extensive experiments on two datasets. Results demonstrate that SUM consistently outperforms state-of-the-art baselines.

Chuhan Wu, Fangzhao Wu, Tao Qi et al.

User modeling is critical for many personalized web services. Many existing methods model users based on their behaviors and the labeled data of target tasks. However, these methods cannot exploit useful information in unlabeled user behavior data, and their performance may be not optimal when labeled data is scarce. Motivated by pre-trained language models which are pre-trained on large-scale unlabeled corpus to empower many downstream tasks, in this paper we propose to pre-train user models from large-scale unlabeled user behaviors data. We propose two self-supervision tasks for user model pre-training. The first one is masked behavior prediction, which can model the relatedness between historical behaviors. The second one is next $K$ behavior prediction, which can model the relatedness between past and future behaviors. The pre-trained user models are finetuned in downstream tasks to learn task-specific user representations. Experimental results on two real-world datasets validate the effectiveness of our proposed user model pre-training method.

Danyang Liu, Jianxun Lian, Shiyin Wang et al.

News articles usually contain knowledge entities such as celebrities or organizations. Important entities in articles carry key messages and help to understand the content in a more direct way. An industrial news recommender system contains various key applications, such as personalized recommendation, item-to-item recommendation, news category classification, news popularity prediction and local news detection. We find that incorporating knowledge entities for better document understanding benefits these applications consistently. However, existing document understanding models either represent news articles without considering knowledge entities (e.g., BERT) or rely on a specific type of text encoding model (e.g., DKN) so that the generalization ability and efficiency is compromised. In this paper, we propose KRED, which is a fast and effective model to enhance arbitrary document representation with a knowledge graph. KRED first enriches entities' embeddings by attentively aggregating information from their neighborhood in the knowledge graph. Then a context embedding layer is applied to annotate the dynamic context of different entities such as frequency, category and position. Finally, an information distillation layer aggregates the entity embeddings under the guidance of the original document representation and transforms the document vector into a new one. We advocate to optimize the model with a multi-task framework, so that different news recommendation applications can be united and useful information can be shared across different tasks. Experiments on a real-world Microsoft News dataset demonstrate that KRED greatly benefits a variety of news recommendation applications.

Zheng Liu, Yu Xing, Jianxun Lian et al.

Candidate retrieval is a fundamental issue in recommendation system. Given user's recommendation request, relevant candidates need to be retrieved in realtime for subsequent ranking operations. Considering that the retrieval operation is conducted over considerable items, it has to be both precise and scalable so that high-quality candidates can be acquired within tolerable latency. Unfortunately, conventional methods would trade off precision for high running efficiency, which leads to inferior retrieval quality. In contrast, those deep learning-based approaches can be highly accurate in identifying relevant items; yet, they are unsuitable for candidate retrieval due to their inherent limitation on scalability. In this work, a novel framework is proposed to address the above challenges. The underlying intuition is to rely on a well-trained ranking model for the supervision of an efficient retrieval model, such that it will unify the scalability and precision as a whole. We have implemented our conceptual framework and made comprehensive evaluation for it, where promising results are achieved against representative baselines. Our work is undergoing a anonymous review, and it will soon be released after the notification. If you're also interested in this problem, please feel free to contact us.

Xiao Zhou, Danyang Liu, Jianxun Lian et al.

The success of recommender systems in modern online platforms is inseparable from the accurate capture of users' personal tastes. In everyday life, large amounts of user feedback data are created along with user-item online interactions in a variety of ways, such as browsing, purchasing, and sharing. These multiple types of user feedback provide us with tremendous opportunities to detect individuals' fine-grained preferences. Different from most existing recommender systems that rely on a single type of feedback, we advocate incorporating multiple types of user-item interactions for better recommendations. Based on the observation that the underlying spectrum of user preferences is reflected in various types of interactions with items and can be uncovered by latent relational learning in metric space, we propose a unified neural learning framework, named Multi-Relational Memory Network (MRMN). It can not only model fine-grained user-item relations but also enable us to discriminate between feedback types in terms of the strength and diversity of user preferences. Extensive experiments show that the proposed MRMN model outperforms competitive state-of-the-art algorithms in a wide range of scenarios, including e-commerce, local services, and job recommendations.