Gloria Milena Fernandez-Nieto

h-index13
2papers
524citations

2 Papers

10.2HCNov 7, 2023
Human-AI Collaboration in Thematic Analysis using ChatGPT: A User Study and Design Recommendations

Lixiang Yan, Vanessa Echeverria, Gloria Fernandez Nieto et al.

Generative artificial intelligence (GenAI) offers promising potential for advancing human-AI collaboration in qualitative research. However, existing works focused on conventional machine-learning and pattern-based AI systems, and little is known about how researchers interact with GenAI in qualitative research. This work delves into researchers' perceptions of their collaboration with GenAI, specifically ChatGPT. Through a user study involving ten qualitative researchers, we found ChatGPT to be a valuable collaborator for thematic analysis, enhancing coding efficiency, aiding initial data exploration, offering granular quantitative insights, and assisting comprehension for non-native speakers and non-experts. Yet, concerns about its trustworthiness and accuracy, reliability and consistency, limited contextual understanding, and broader acceptance within the research community persist. We contribute five actionable design recommendations to foster effective human-AI collaboration. These include incorporating transparent explanatory mechanisms, enhancing interface and integration capabilities, prioritising contextual understanding and customisation, embedding human-AI feedback loops and iterative functionality, and strengthening trust through validation mechanisms.

8.0HCApr 25
Scalable LLM-based Coding of Dialogue in Healthcare Simulation: Balancing Coding Performance, Processing Time, and Environmental Impact

Kiyoshige Garces, Gloria Milena Fernandez-Nieto, Linxuan Zhao et al.

Research shows that dialogue, the interactive process through which participants articulate their thinking, plays a central role in constructing shared understanding, coordinating action, and shaping learning outcomes in teams. Analysing dialogue content has been central to advancing team learning theory and informing the design of computer-supported collaborative learning environments, yet this progress has depended on labour-intensive qualitative coding. LLMs offer new possibilities for automating and enhancing the dialogue layer within emerging multimodal learning analytics approaches, with recent studies showing that they can approximate human coding through few-shot prompting. However, prior work has focused on replicating human coding accuracy for research purposes, rather than addressing a more educationally consequential question: how can we design prompts that allow an LLM to label team dialogue accurately and fast enough to be useful in real settings, such as in-person healthcare simulations, where results must be returned quickly and computational cost and sustainability also matter? This paper investigates how prompt design and batching strategies can be optimised to balance coding accuracy, processing time, and environmental impact in team-based healthcare simulation debriefing. Using a dataset of 11,647 utterances coded across 6 dialogue constructs, we compared 4 prompt designs across varying batch sizes, evaluating coding performance, processing time, and energy consumption, as well as the trade-offs between these metrics. Results indicate that increasing batch size improves speed and reduces energy use, but negatively impacts coding performance. Beyond demonstrating the feasibility of LLM-based qualitative analysis, this study offers practical guidance for scaling dialogue analytics in contexts where timeliness, privacy, and sustainability are critical.