Yinfang Chen

Manish Shetty, Yinfang Chen, Gagan Somashekar et al.

The rapid growth in the use of Large Language Models (LLMs) and AI Agents as part of software development and deployment is revolutionizing the information technology landscape. While code generation receives significant attention, a higher-impact application lies in using AI agents for operational resilience of cloud services, which currently require significant human effort and domain knowledge. There is a growing interest in AI for IT Operations (AIOps) which aims to automate complex operational tasks, like fault localization and root cause analysis, thereby reducing human intervention and customer impact. However, achieving the vision of autonomous and self-healing clouds through AIOps is hampered by the lack of standardized frameworks for building, evaluating, and improving AIOps agents. This vision paper lays the groundwork for such a framework by first framing the requirements and then discussing design decisions that satisfy them. We also propose AIOpsLab, a prototype implementation leveraging agent-cloud-interface that orchestrates an application, injects real-time faults using chaos engineering, and interfaces with an agent to localize and resolve the faults. We report promising results and lay the groundwork to build a modular and robust framework for building, evaluating, and improving agents for autonomous clouds.

Xinyu Lian, Yinfang Chen, Runxiang Cheng et al.

Misconfigurations are major causes of software failures. Existing practices rely on developer-written rules or test cases to validate configurations, which are expensive. Machine learning (ML) for configuration validation is considered a promising direction, but has been facing challenges such as the need of large-scale field data and system-specific models. Recent advances in Large Language Models (LLMs) show promise in addressing some of the long-lasting limitations of ML-based configuration validation. We present a first analysis on the feasibility and effectiveness of using LLMs for configuration validation. We empirically evaluate LLMs as configuration validators by developing a generic LLM-based configuration validation framework, named Ciri. Ciri employs effective prompt engineering with few-shot learning based on both valid configuration and misconfiguration data. Ciri checks outputs from LLMs when producing results, addressing hallucination and nondeterminism of LLMs. We evaluate Ciri's validation effectiveness on eight popular LLMs using configuration data of ten widely deployed open-source systems. Our analysis (1) confirms the potential of using LLMs for configuration validation, (2) explores design space of LLMbased validators like Ciri, and (3) reveals open challenges such as ineffectiveness in detecting certain types of misconfigurations and biases towards popular configuration parameters.

Yinfang Chen, Jiaqi Pan, Jackson Clark et al.

In cloud-scale systems, failures are the norm. A distributed computing cluster exhibits hundreds of machine failures and thousands of disk failures; software bugs and misconfigurations are reported to be more frequent. The demand for autonomous, AI-driven reliability engineering continues to grow, as existing humanin-the-loop practices can hardly keep up with the scale of modern clouds. This paper presents STRATUS, an LLM-based multi-agent system for realizing autonomous Site Reliability Engineering (SRE) of cloud services. STRATUS consists of multiple specialized agents (e.g., for failure detection, diagnosis, mitigation), organized in a state machine to assist system-level safety reasoning and enforcement. We formalize a key safety specification of agentic SRE systems like STRATUS, termed Transactional No-Regression (TNR), which enables safe exploration and iteration. We show that TNR can effectively improve autonomous failure mitigation. STRATUS significantly outperforms state-of-the-art SRE agents in terms of success rate of failure mitigation problems in AIOpsLab and ITBench (two SRE benchmark suites), by at least 1.5 times across various models. STRATUS shows a promising path toward practical deployment of agentic systems for cloud reliability.

Jackson Clark, Yiming Su, Saad Mohammad Rafid Pial et al.

AI agents are increasingly used to diagnose and mitigate failures in production systems, known as agentic Site Reliability Engineering (SRE). Current SRE benchmarks are limited to oversimplistic SRE tasks and are unfortunately hard to extend due to bespoke designs. We present SREGym, a high-fidelity benchmark for SRE agents. SREGym exposes a live system environment built atop real-world cloud-native system stacks, where high-fidelity failure scenarios are simulated through fault injectors. SREGym models the complexity of production environments by simulating (1) a wide range of faults at different layers, (2) various ambient noises, and (3) diverse failure modes such as metastable failures and correlated failures. SREGym is architected as a modular, extensible framework that orchestrates fault and noise injectors across stacks. SREGym currently includes 90 realistic, challenging SRE problems. We use SREGym to evaluate frontier agents and show that their capabilities varies significantly in addressing different kinds of failures, with up to 40% differences in end-to-end results. SREGym is actively maintained as an open-source project and has been used by researchers and practitioners.

Yinfang Chen, Manish Shetty, Gagan Somashekar et al.

AI for IT Operations (AIOps) aims to automate complex operational tasks, such as fault localization and root cause analysis, to reduce human workload and minimize customer impact. While traditional DevOps tools and AIOps algorithms often focus on addressing isolated operational tasks, recent advances in Large Language Models (LLMs) and AI agents are revolutionizing AIOps by enabling end-to-end and multitask automation. This paper envisions a future where AI agents autonomously manage operational tasks throughout the entire incident lifecycle, leading to self-healing cloud systems, a paradigm we term AgentOps. Realizing this vision requires a comprehensive framework to guide the design, development, and evaluation of these agents. To this end, we present AIOPSLAB, a framework that not only deploys microservice cloud environments, injects faults, generates workloads, and exports telemetry data but also orchestrates these components and provides interfaces for interacting with and evaluating agents. We discuss the key requirements for such a holistic framework and demonstrate how AIOPSLAB can facilitate the evaluation of next-generation AIOps agents. Through evaluations of state-of-the-art LLM agents within the benchmark created by AIOPSLAB, we provide insights into their capabilities and limitations in handling complex operational tasks in cloud environments.

Saurabh Jha, Rohan Arora, Yuji Watanabe et al. · ibm-research

Realizing the vision of using AI agents to automate critical IT tasks depends on the ability to measure and understand effectiveness of proposed solutions. We introduce ITBench, a framework that offers a systematic methodology for benchmarking AI agents to address real-world IT automation tasks. Our initial release targets three key areas: Site Reliability Engineering (SRE), Compliance and Security Operations (CISO), and Financial Operations (FinOps). The design enables AI researchers to understand the challenges and opportunities of AI agents for IT automation with push-button workflows and interpretable metrics. ITBench includes an initial set of 94 real-world scenarios, which can be easily extended by community contributions. Our results show that agents powered by state-of-the-art models resolve only 13.8% of SRE scenarios, 25.2% of CISO scenarios, and 0% of FinOps scenarios. We expect ITBench to be a key enabler of AI-driven IT automation that is correct, safe, and fast.