Jae-wook Ahn

Paulina Toro Isaza, Michael Nidd, Noah Zheutlin et al.

Clients wishing to implement generative AI in the domain of IT Support and AIOps face two critical issues: domain coverage and model size constraints due to model choice limitations. Clients might choose to not use larger proprietary models such as GPT-4 due to cost and privacy concerns and so are limited to smaller models with potentially less domain coverage that do not generalize to the client's domain. Retrieval augmented generation is a common solution that addresses both of these issues: a retrieval system first retrieves the necessary domain knowledge which a smaller generative model leverages as context for generation. We present a system developed for a client in the IT Support domain for support case solution recommendation that combines retrieval augmented generation (RAG) for answer generation with an encoder-only model for classification and a generative large language model for query generation. We cover architecture details, data collection and annotation, development journey and preliminary validations, expected final deployment process and evaluation plans, and finally lessons learned.

Saurabh Jha, Rohan Arora, Yuji Watanabe et al. · ibm-research

Realizing the vision of using AI agents to automate critical IT tasks depends on the ability to measure and understand effectiveness of proposed solutions. We introduce ITBench, a framework that offers a systematic methodology for benchmarking AI agents to address real-world IT automation tasks. Our initial release targets three key areas: Site Reliability Engineering (SRE), Compliance and Security Operations (CISO), and Financial Operations (FinOps). The design enables AI researchers to understand the challenges and opportunities of AI agents for IT automation with push-button workflows and interpretable metrics. ITBench includes an initial set of 94 real-world scenarios, which can be easily extended by community contributions. Our results show that agents powered by state-of-the-art models resolve only 13.8% of SRE scenarios, 25.2% of CISO scenarios, and 0% of FinOps scenarios. We expect ITBench to be a key enabler of AI-driven IT automation that is correct, safe, and fast.

Chunheng Jiang, Jae-wook Ahn, Nirmit Desai

Collecting sufficient amount of data that can represent various acoustic environmental attributes is a critical problem for distributed acoustic machine learning. Several audio data augmentation techniques have been introduced to address this problem but they tend to remain in simple manipulation of existing data and are insufficient to cover the variability of the environments. We propose a method to extend a technique that has been used for transferring acoustic style textures between audio data. The method transfers audio signatures between environments for distributed acoustic data augmentation. This paper devises metrics to evaluate the generated acoustic data, based on classification accuracy and content preservation. A series of experiments were conducted using UrbanSound8K dataset and the results show that the proposed method generates better audio data with transferred environmental features while preserving content features.

Payel Das, Brian Quanz, Pin-Yu Chen et al.

Creativity, a process that generates novel and meaningful ideas, involves increased association between task-positive (control) and task-negative (default) networks in the human brain. Inspired by this seminal finding, in this study we propose a creative decoder within a deep generative framework, which involves direct modulation of the neuronal activation pattern after sampling from the learned latent space. The proposed approach is fully unsupervised and can be used off-the-shelf. Several novelty metrics and human evaluation were used to evaluate the creative capacity of the deep decoder. Our experiments on different image datasets (MNIST, FMNIST, MNIST+FMNIST, WikiArt and CelebA) reveal that atypical co-activation of highly activated and weakly activated neurons in a deep decoder promotes generation of novel and meaningful artifacts.