Zhaoxia Wang

Seng-Beng Ho, Zhaoxia Wang, Boon-Kiat Quek et al.

Natural language communication is an intricate and complex process. The speaker usually begins with an intention and motivation of what is to be communicated, and what effects are expected from the communication, while taking into consideration the listener's mental model to concoct an appropriate sentence. The listener likewise has to interpret what the speaker means, and respond accordingly, also with the speaker's mental state in mind. To do this successfully, conceptual, motivational, and affective processes have to be represented appropriately to drive the language generation and understanding processes. Language processing has succeeded well with the big data approach in applications such as chatbots and machine translation. However, in human-robot collaborative social communication and in using natural language for delivering precise instructions to robots, a deeper representation of the conceptual, motivational, and affective processes is needed. This paper capitalizes on the UGALRS (Unified General Autonomous and Language Reasoning System) framework and the CD+ (Conceptual Representation Plus) representational scheme to illustrate how social communication through language is supported by a knowledge representational scheme that handles conceptual, motivational, and affective processes in a deep and general way. Though a small set of concepts, motivations, and emotions is treated in this paper, its main contribution is in articulating a general framework of knowledge representation and processing to link these aspects together in serving the purpose of natural language communication for an intelligent system.

Donghao Huang, Zhaoxia Wang

Large language models (LLMs) have transformed sentiment analysis, yet balancing accuracy, efficiency, and explainability remains a critical challenge. This study presents the first comprehensive evaluation of DeepSeek-R1--an open-source reasoning model--against OpenAI's GPT-4o and GPT-4o-mini. We test the full 671B model and its distilled variants, systematically documenting few-shot learning curves. Our experiments show DeepSeek-R1 achieves a 91.39\% F1 score on 5-class sentiment and 99.31\% accuracy on binary tasks with just 5 shots, an eightfold improvement in few-shot efficiency over GPT-4o. Architecture-specific distillation effects emerge, where a 32B Qwen2.5-based model outperforms the 70B Llama-based variant by 6.69 percentage points. While its reasoning process reduces throughput, DeepSeek-R1 offers superior explainability via transparent, step-by-step traces, establishing it as a powerful, interpretable open-source alternative.

Donghao Huang, Joon Kiat Chua, Zhaoxia Wang

LLM-based multi-agent systems are increasingly deployed for payment workflows, yet prevailing metrics, Task Success Rate (TSR) and Agent Handoff F1-Score (HF1), capture only final outcomes or unordered routing decisions. We introduce the Agentic Success Rate (ASR), a trajectory-fidelity metric that compares observed and expected agent execution sequences at the transition level, decomposing performance into Transition Recall and Transition Precision. Applied to the Hierarchical Multi-Agent System for Payments (HMASP) across 18 LLMs and 90,000 task instances, ASR reveals that 10 of 18 models systematically skip a confirmation checkpoint during payment checkout, a deviation invisible to both TSR and HF1, while 8 models enforce the checkpoint perfectly. Notably, GPT-4.1 exhibits hidden workflow shortcuts despite achieving perfect TSR and HF1, while GPT-5.2 achieves perfect ASR. Prompt refinements and deterministic routing guards guided by ASR diagnostics yield substantial TSR improvements, with gains up to +93.8 percentage points for previously struggling models, demonstrating that trajectory-level evaluation is essential in regulated domains.

Donghao Huang, Shila Chew, Anna Dutkiewicz et al.

Assessing software test coverage at scale remains a bottleneck in QA pipelines. We present LLM-as-a-Judge (LAJ), a production-ready, rubric-driven framework for evaluating Gherkin acceptance tests with structured JSON outputs. Across 20 model configurations (GPT-4, GPT-5 with varying reasoning effort, and open-weight models) on 100 expert-annotated scripts over 5 runs (500 evaluations), we provide the first comprehensive analysis spanning accuracy, operational reliability, and cost. We introduce the Evaluation Completion Rate (ECR@1) to quantify first-attempt success, revealing reliability from 85.4% to 100.0% with material cost implications via retries. Results show that smaller models can outperform larger ones: GPT-4o Mini attains the best accuracy (6.07 MAAE), high reliability (96.6% ECR@1), and low cost ($1.01 per 1K), yielding a 78x cost reduction vs. GPT-5 (high reasoning) while improving accuracy. Reasoning effort is model-family dependent: GPT-5 benefits from increased reasoning (with predictable accuracy-cost tradeoffs), whereas open-weight models degrade across all dimensions as reasoning increases. Overall, cost spans 175x ($0.45-$78.96 per 1K). We release the dataset, framework, and code to support reproducibility and deployment.

Donghao Huang, Gauri Malwe, Zhaoxia Wang

Multi-agent systems powered by large language models (LLMs) are transforming enterprise automation, yet systematic evaluation methodologies for assessing tool-use reliability remain underdeveloped. We introduce a comprehensive diagnostic framework that leverages big data analytics to evaluate procedural reliability in intelligent agent systems, addressing critical needs for SME-centric deployment in privacy-sensitive environments. Our approach features a 12-category error taxonomy capturing failure modes across tool initialization, parameter handling, execution, and result interpretation. Through systematic evaluation of 1,980 deterministic test instances spanning both open-weight models (Qwen2.5 series, Functionary) and proprietary alternatives (GPT-4, Claude 3.5/3.7) across diverse edge hardware configurations, we identify actionable reliability thresholds for production deployment. Our analysis reveals that procedural reliability, particularly tool initialization failures, constitutes the primary bottleneck for smaller models, while qwen2.5:32b achieves flawless performance matching GPT-4.1. The framework demonstrates that mid-sized models (qwen2.5:14b) offer practical accuracy-efficiency trade-offs on commodity hardware (96.6\% success rate, 7.3 s latency), enabling cost-effective intelligent agent deployment for resource-constrained organizations. This work establishes foundational infrastructure for systematic reliability evaluation of tool-augmented multi-agent AI systems.