Francine Chen

Sumanta Bhattacharyya, Francine Chen, Scott Carter et al.

Large Language Models (LLMs) excel academically but struggle with social intelligence tasks, such as creating good compromises. In this paper, we present methods for generating empathically neutral compromises between two opposing viewpoints. We first compared four different prompt engineering methods using Claude 3 Opus and a dataset of 2,400 contrasting views on shared places. A subset of the gen erated compromises was evaluated for acceptability in a 50-participant study. We found that the best method for generating compromises between two views used external empathic similarity between a compromise and each viewpoint as iterative feedback, outperforming stan dard Chain of Thought (CoT) reasoning. The results indicate that the use of empathic neutrality improves the acceptability of compromises. The dataset of generated compromises was then used to train two smaller foundation models via margin-based alignment of human preferences, improving efficiency and removing the need for empathy estimation during inference.

Yan-Ying Chen, Shabnam Hakimi, Monica Van et al.

Product images (e.g., a phone) can be used to elicit a diverse set of consumer-reported features expressed through language, including surface-level perceptual attributes (e.g., "white") and more complex ones, like perceived utility (e.g., "battery"). The cognitive complexity of elicited language reveals the nature of cognitive processes and the context required to understand them; cognitive complexity also predicts consumers' subsequent choices. This work offers an approach for measuring and validating the cognitive complexity of human language elicited by product images, providing a tool for understanding the cognitive processes of human as well as virtual respondents simulated by Large Language Models (LLMs). We also introduce a large dataset that includes diverse descriptive labels for product images, including human-rated complexity. We demonstrate that human-rated cognitive complexity can be approximated using a set of natural language models that, combined, roughly capture the complexity construct. Moreover, this approach is minimally supervised and scalable, even in use cases with limited human assessment of complexity.

Yan-Ying Chen, Yue Weng, Alexandre Filipowicz et al.

Human decision making can be challenging to predict because decisions are affected by a number of complex factors. Adding to this complexity, decision-making processes can differ considerably between individuals, and methods aimed at predicting human decisions need to take individual differences into account. Behavioral science offers methods by which to measure individual differences (e.g., questionnaires, behavioral models), but these are often narrowed down to low dimensions and not tailored to specific prediction tasks. This paper investigates the use of representation learning to measure individual differences from behavioral experiment data. Representation learning offers a flexible approach to create individual embeddings from data that are both structured (e.g., demographic information) and unstructured (e.g., free text), where the flexibility provides more options for individual difference measures for personalization, e.g., free text responses may allow for open-ended questions that are less privacy-sensitive. In the current paper we use representation learning to characterize individual differences in human performance on an economic decision-making task. We demonstrate that models using representation learning to capture individual differences consistently improve decision predictions over models without representation learning, and even outperform well-known theory-based behavioral models used in these environments. Our results propose that representation learning offers a useful and flexible tool to capture individual differences.