Gaole He

Gaole He, Lucie Kuiper, Ujwal Gadiraju

The dazzling promises of AI systems to augment humans in various tasks hinge on whether humans can appropriately rely on them. Recent research has shown that appropriate reliance is the key to achieving complementary team performance in AI-assisted decision making. This paper addresses an under-explored problem of whether the Dunning-Kruger Effect (DKE) among people can hinder their appropriate reliance on AI systems. DKE is a metacognitive bias due to which less-competent individuals overestimate their own skill and performance. Through an empirical study (N = 249), we explored the impact of DKE on human reliance on an AI system, and whether such effects can be mitigated using a tutorial intervention that reveals the fallibility of AI advice, and exploiting logic units-based explanations to improve user understanding of AI advice. We found that participants who overestimate their performance tend to exhibit under-reliance on AI systems, which hinders optimal team performance. Logic units-based explanations did not help users in either improving the calibration of their competence or facilitating appropriate reliance. While the tutorial intervention was highly effective in helping users calibrate their self-assessment and facilitating appropriate reliance among participants with overestimated self-assessment, we found that it can potentially hurt the appropriate reliance of participants with underestimated self-assessment. Our work has broad implications on the design of methods to tackle user cognitive biases while facilitating appropriate reliance on AI systems. Our findings advance the current understanding of the role of self-assessment in shaping trust and reliance in human-AI decision making. This lays out promising future directions for relevant HCI research in this community.

Gaole He, Abri Bharos, Ujwal Gadiraju

Powerful predictive AI systems have demonstrated great potential in augmenting human decision making. Recent empirical work has argued that the vision for optimal human-AI collaboration requires 'appropriate reliance' of humans on AI systems. However, accurately estimating the trustworthiness of AI advice at the instance level is quite challenging, especially in the absence of performance feedback pertaining to the AI system. In practice, the performance disparity of machine learning models on out-of-distribution data makes the dataset-specific performance feedback unreliable in human-AI collaboration. Inspired by existing literature on critical thinking and a critical mindset, we propose the use of debugging an AI system as an intervention to foster appropriate reliance. In this paper, we explore whether a critical evaluation of AI performance within a debugging setting can better calibrate users' assessment of an AI system and lead to more appropriate reliance. Through a quantitative empirical study (N = 234), we found that our proposed debugging intervention does not work as expected in facilitating appropriate reliance. Instead, we observe a decrease in reliance on the AI system after the intervention -- potentially resulting from an early exposure to the AI system's weakness. We explore the dynamics of user confidence and user estimation of AI trustworthiness across groups with different performance levels to help explain how inappropriate reliance patterns occur. Our findings have important implications for designing effective interventions to facilitate appropriate reliance and better human-AI collaboration.

Garrett Allen, Gaole He, Ujwal Gadiraju

We are amidst an explosion of artificial intelligence research, particularly around large language models (LLMs). These models have a range of applications across domains like medicine, finance, commonsense knowledge graphs, and crowdsourcing. Investigation into LLMs as part of crowdsourcing workflows remains an under-explored space. The crowdsourcing research community has produced a body of work investigating workflows and methods for managing complex tasks using hybrid human-AI methods. Within crowdsourcing, the role of LLMs can be envisioned as akin to a cog in a larger wheel of workflows. From an empirical standpoint, little is currently understood about how LLMs can improve the effectiveness of crowdsourcing workflows and how such workflows can be evaluated. In this work, we present a vision for exploring this gap from the perspectives of various stakeholders involved in the crowdsourcing paradigm -- the task requesters, crowd workers, platforms, and end-users. We identify junctures in typical crowdsourcing workflows at which the introduction of LLMs can play a beneficial role and propose means to augment existing design patterns for crowd work.

Junjie Wang, Gaole He, Alisa Rieger et al.

Compared to search engine result pages (SERPs), AI-generated podcasts represent a relatively new and relatively more passive modality of information consumption, delivering narratives in a naturally engaging format. As these two media increasingly converge in everyday information-seeking behavior, it is essential to explore how their interaction influences user attitudes, particularly in contexts involving controversial, value-laden, and often debated topics. Addressing this need, we aim to understand how information mediums of present-day SERPs and AI-generated podcasts interact to shape the opinions of users. To this end, through a controlled user study (N=483), we investigated user attitudinal effects of consuming information via SERPs and AI-generated podcasts, focusing on how the sequence and modality of exposure shape user opinions. A majority of users in our study corresponded to attitude change outcomes, and we found an effect of sequence on attitude change. Our results further revealed a role of viewpoint bias and the degree of topic controversiality in shaping attitude change, although we found no effect of individual moderators.

Gaole He, Nilay Aishwarya, Ujwal Gadiraju

Explainable artificial intelligence (XAI) methods are being proposed to help interpret and understand how AI systems reach specific predictions. Inspired by prior work on conversational user interfaces, we argue that augmenting existing XAI methods with conversational user interfaces can increase user engagement and boost user understanding of the AI system. In this paper, we explored the impact of a conversational XAI interface on users' understanding of the AI system, their trust, and reliance on the AI system. In comparison to an XAI dashboard, we found that the conversational XAI interface can bring about a better understanding of the AI system among users and higher user trust. However, users of both the XAI dashboard and conversational XAI interfaces showed clear overreliance on the AI system. Enhanced conversations powered by large language model (LLM) agents amplified over-reliance. Based on our findings, we reason that the potential cause of such overreliance is the illusion of explanatory depth that is concomitant with both XAI interfaces. Our findings have important implications for designing effective conversational XAI interfaces to facilitate appropriate reliance and improve human-AI collaboration. Code can be found at https://github.com/delftcrowd/IUI2025_ConvXAI

Gaole He, Brian Y. Lim

Large Language Models (LLMs) are increasingly used to power autonomous agents for complex, multi-step tasks. However, human-agent interaction remains pointwise and reactive: users approve or correct individual actions to mitigate immediate risks, without visibility into subsequent consequences. This forces users to mentally simulate long-term effects, a cognitively demanding and often inaccurate process. Users have control over individual steps but lack the foresight to make informed decisions. We argue that effective collaboration requires foresight, not just control. We propose simulation-in-the-loop, an interaction paradigm that enables users and agents to explore simulated future trajectories before committing to decisions. Simulation transforms intervention from reactive guesswork into informed exploration, while helping users discover latent constraints and preferences along the way. This perspective paper characterizes the limitations of current paradigms, introduces a conceptual framework for simulation-based collaboration, and illustrates its potential through concrete human-agent collaboration scenarios.

Gaole He, Yunshi Lan, Jing Jiang et al.

Multi-hop Knowledge Base Question Answering (KBQA) aims to find the answer entities that are multiple hops away in the Knowledge Base (KB) from the entities in the question. A major challenge is the lack of supervision signals at intermediate steps. Therefore, multi-hop KBQA algorithms can only receive the feedback from the final answer, which makes the learning unstable or ineffective. To address this challenge, we propose a novel teacher-student approach for the multi-hop KBQA task. In our approach, the student network aims to find the correct answer to the query, while the teacher network tries to learn intermediate supervision signals for improving the reasoning capacity of the student network. The major novelty lies in the design of the teacher network, where we utilize both forward and backward reasoning to enhance the learning of intermediate entity distributions. By considering bidirectional reasoning, the teacher network can produce more reliable intermediate supervision signals, which can alleviate the issue of spurious reasoning. Extensive experiments on three benchmark datasets have demonstrated the effectiveness of our approach on the KBQA task. The code to reproduce our analysis is available at https://github.com/RichardHGL/WSDM2021_NSM.

Junyi Li, Tianyi Tang, Gaole He et al.

In this paper, we release an open-source library, called TextBox, to provide a unified, modularized, and extensible text generation framework. TextBox aims to support a broad set of text generation tasks and models. In our library, we implement 21 text generation models on 9 benchmark datasets, covering the categories of VAE, GAN, and pretrained language models. Meanwhile, our library maintains sufficient modularity and extensibility by properly decomposing the model architecture, inference, and learning process into highly reusable modules, which allows users to easily incorporate new models into our framework. The above features make TextBox specially suitable for researchers and practitioners to quickly reproduce baseline models and develop new models. TextBox is implemented based on PyTorch, and released under Apache License 2.0 at https://github.com/RUCAIBox/TextBox.

Gaole He, Gianluca Demartini, Ujwal Gadiraju

Since the explosion in popularity of ChatGPT, large language models (LLMs) have continued to impact our everyday lives. Equipped with external tools that are designed for a specific purpose (e.g., for flight booking or an alarm clock), LLM agents exercise an increasing capability to assist humans in their daily work. Although LLM agents have shown a promising blueprint as daily assistants, there is a limited understanding of how they can provide daily assistance based on planning and sequential decision making capabilities. We draw inspiration from recent work that has highlighted the value of 'LLM-modulo' setups in conjunction with humans-in-the-loop for planning tasks. We conducted an empirical study (N = 248) of LLM agents as daily assistants in six commonly occurring tasks with different levels of risk typically associated with them (e.g., flight ticket booking and credit card payments). To ensure user agency and control over the LLM agent, we adopted LLM agents in a plan-then-execute manner, wherein the agents conducted step-wise planning and step-by-step execution in a simulation environment. We analyzed how user involvement at each stage affects their trust and collaborative team performance. Our findings demonstrate that LLM agents can be a double-edged sword -- (1) they can work well when a high-quality plan and necessary user involvement in execution are available, and (2) users can easily mistrust the LLM agents with plans that seem plausible. We synthesized key insights for using LLM agents as daily assistants to calibrate user trust and achieve better overall task outcomes. Our work has important implications for the future design of daily assistants and human-AI collaboration with LLM agents.

Gaole He, Patrick Hemmer, Michael Vössing et al.

In recent years, the rapid development of AI systems has brought about the benefits of intelligent services but also concerns about security and reliability. By fostering appropriate user reliance on an AI system, both complementary team performance and reduced human workload can be achieved. Previous empirical studies have extensively analyzed the impact of factors ranging from task, system, and human behavior on user trust and appropriate reliance in the context of one-step decision making. However, user reliance on AI systems in tasks with complex semantics that require multi-step workflows remains under-explored. Inspired by recent work on task decomposition with large language models, we propose to investigate the impact of a novel Multi-Step Transparent (MST) decision workflow on user reliance behaviors. We conducted an empirical study (N = 233) of AI-assisted decision making in composite fact-checking tasks (i.e., fact-checking tasks that entail multiple sub-fact verification steps). Our findings demonstrate that human-AI collaboration with an MST decision workflow can outperform one-step collaboration in specific contexts (e.g., when advice from an AI system is misleading). Further analysis of the appropriate reliance at fine-grained levels indicates that an MST decision workflow can be effective when users demonstrate a relatively high consideration of the intermediate steps. Our work highlights that there is no one-size-fits-all decision workflow that can help obtain optimal human-AI collaboration. Our insights help deepen the understanding of the role of decision workflows in facilitating appropriate reliance. We synthesize important implications for designing effective means to facilitate appropriate reliance on AI systems in composite tasks, positioning opportunities for the human-centered AI and broader HCI communities.

Yunshi Lan, Gaole He, Jinhao Jiang et al.

Knowledge base question answering (KBQA) aims to answer a question over a knowledge base (KB). Early studies mainly focused on answering simple questions over KBs and achieved great success. However, their performance on complex questions is still far from satisfactory. Therefore, in recent years, researchers propose a large number of novel methods, which looked into the challenges of answering complex questions. In this survey, we review recent advances on KBQA with the focus on solving complex questions, which usually contain multiple subjects, express compound relations, or involve numerical operations. In detail, we begin with introducing the complex KBQA task and relevant background. Then, we describe benchmark datasets for complex KBQA task and introduce the construction process of these datasets. Next, we present two mainstream categories of methods for complex KBQA, namely semantic parsing-based (SP-based) methods and information retrieval-based (IR-based) methods. Specifically, we illustrate their procedures with flow designs and discuss their major differences and similarities. After that, we summarize the challenges that these two categories of methods encounter when answering complex questions, and explicate advanced solutions and techniques used in existing work. Finally, we conclude and discuss several promising directions related to complex KBQA for future research.

Yunshi Lan, Gaole He, Jinhao Jiang et al.

Knowledge base question answering (KBQA) aims to answer a question over a knowledge base (KB). Recently, a large number of studies focus on semantically or syntactically complicated questions. In this paper, we elaborately summarize the typical challenges and solutions for complex KBQA. We begin with introducing the background about the KBQA task. Next, we present the two mainstream categories of methods for complex KBQA, namely semantic parsing-based (SP-based) methods and information retrieval-based (IR-based) methods. We then review the advanced methods comprehensively from the perspective of the two categories. Specifically, we explicate their solutions to the typical challenges. Finally, we conclude and discuss some promising directions for future research.

Junyi Li, Siqing Li, Wayne Xin Zhao et al.

Personalized review generation (PRG) aims to automatically produce review text reflecting user preference, which is a challenging natural language generation task. Most of previous studies do not explicitly model factual description of products, tending to generate uninformative content. Moreover, they mainly focus on word-level generation, but cannot accurately reflect more abstractive user preference in multiple aspects. To address the above issues, we propose a novel knowledge-enhanced PRG model based on capsule graph neural network~(Caps-GNN). We first construct a heterogeneous knowledge graph (HKG) for utilizing rich item attributes. We adopt Caps-GNN to learn graph capsules for encoding underlying characteristics from the HKG. Our generation process contains two major steps, namely aspect sequence generation and sentence generation. First, based on graph capsules, we adaptively learn aspect capsules for inferring the aspect sequence. Then, conditioned on the inferred aspect label, we design a graph-based copy mechanism to generate sentences by incorporating related entities or words from HKG. To our knowledge, we are the first to utilize knowledge graph for the PRG task. The incorporated KG information is able to enhance user preference at both aspect and word levels. Extensive experiments on three real-world datasets have demonstrated the effectiveness of our model on the PRG task.

Gaole He, Junyi Li, Wayne Xin Zhao et al.

The task of Knowledge Graph Completion (KGC) aims to automatically infer the missing fact information in Knowledge Graph (KG). In this paper, we take a new perspective that aims to leverage rich user-item interaction data (user interaction data for short) for improving the KGC task. Our work is inspired by the observation that many KG entities correspond to online items in application systems. However, the two kinds of data sources have very different intrinsic characteristics, and it is likely to hurt the original performance using simple fusion strategy. To address this challenge, we propose a novel adversarial learning approach by leveraging user interaction data for the KGC task. Our generator is isolated from user interaction data, and serves to improve the performance of the discriminator. The discriminator takes the learned useful information from user interaction data as input, and gradually enhances the evaluation capacity in order to identify the fake samples generated by the generator. To discover implicit entity preference of users, we design an elaborate collaborative learning algorithms based on graph neural networks, which will be jointly optimized with the discriminator. Such an approach is effective to alleviate the issues about data heterogeneity and semantic complexity for the KGC task. Extensive experiments on three real-world datasets have demonstrated the effectiveness of our approach on the KGC task.

Wayne Xin Zhao, Gaole He, Hongjian Dou et al.

To develop a knowledge-aware recommender system, a key data problem is how we can obtain rich and structured knowledge information for recommender system (RS) items. Existing datasets or methods either use side information from original recommender systems (containing very few kinds of useful information) or utilize private knowledge base (KB). In this paper, we present the first public linked KB dataset for recommender systems, named KB4Rec v1.0, which has linked three widely used RS datasets with the popular KB Freebase. Based on our linked dataset, we first preform some interesting qualitative analysis experiments, in which we discuss the effect of two important factors (i.e. popularity and recency) on whether a RS item can be linked to a KB entity. Finally, we present the comparison of several knowledge-aware recommendation algorithms on our linked dataset.