Samuel Ackerman

George Kour, Samuel Ackerman, Orna Raz et al. · ibm-research

The ability to compare the semantic similarity between text corpora is important in a variety of natural language processing applications. However, standard methods for evaluating these metrics have yet to be established. We propose a set of automatic and interpretable measures for assessing the characteristics of corpus-level semantic similarity metrics, allowing sensible comparison of their behavior. We demonstrate the effectiveness of our evaluation measures in capturing fundamental characteristics by evaluating them on a collection of classical and state-of-the-art metrics. Our measures revealed that recently-developed metrics are becoming better in identifying semantic distributional mismatch while classical metrics are more sensitive to perturbations in the surface text levels.

Ella Rabinovich, Samuel Ackerman, Orna Raz et al.

Semantic consistency of a language model is broadly defined as the model's ability to produce semantically-equivalent outputs, given semantically-equivalent inputs. We address the task of assessing question-answering (QA) semantic consistency of contemporary large language models (LLMs) by manually creating a benchmark dataset with high-quality paraphrases for factual questions, and release the dataset to the community. We further combine the semantic consistency metric with additional measurements suggested in prior work as correlating with LLM QA accuracy, for building and evaluating a framework for factual QA reference-less performance prediction -- predicting the likelihood of a language model to accurately answer a question. Evaluating the framework on five contemporary LLMs, we demonstrate encouraging, significantly outperforming baselines, results.

Samuel Ackerman, George Kour, Eitan Farchi · ibm-research

A corpus of vector-embedded text documents has some empirical distribution. Given two corpora, we want to calculate a single metric of distance (e.g., Mauve, Frechet Inception) between them. We describe an abstract quality, called `distributionality', of such metrics. A non-distributional metric tends to use very local measurements, or uses global measurements in a way that does not fully reflect the distributions' true distance. For example, if individual pairwise nearest-neighbor distances are low, it may judge the two corpora to have low distance, even if their two distributions are in fact far from each other. A more distributional metric will, in contrast, better capture the distributions' overall distance. We quantify this quality by constructing a Known-Similarity Corpora set from two paraphrase corpora and calculating the distance between paired corpora from it. The distances' trend shape as set element separation increases should quantify the distributionality of the metric. We propose that Average Hausdorff Distance and energy distance between corpora are representative examples of non-distributional and distributional distance metrics, to which other metrics can be compared, to evaluate how distributional they are.

Samuel Ackerman, Ella Rabinovich, Eitan Farchi et al.

We evaluate the robustness of several large language models on multiple datasets. Robustness here refers to the relative insensitivity of the model's answers to meaning-preserving variants of their input. Benchmark datasets are constructed by introducing naturally-occurring, non-malicious perturbations, or by generating semantically equivalent paraphrases of input questions or statements. We further propose a novel metric for assessing a model robustness, and demonstrate its benefits in the non-adversarial scenario by empirical evaluation of several models on the created datasets.

Dipak Wani, Samuel Ackerman, Eitan Farchi et al.

Logs enable the monitoring of infrastructure status and the performance of associated applications. Logs are also invaluable for diagnosing the root causes of any problems that may arise. Log Anomaly Detection (LAD) pipelines automate the detection of anomalies in logs, providing assistance to site reliability engineers (SREs) in system diagnosis. Log patterns change over time, necessitating updates to the LAD model defining the `normal' log activity profile. In this paper, we introduce a Bayes Factor-based drift detection method that identifies when intervention, retraining, and updating of the LAD model are required with human involvement. We illustrate our method using sequences of log activity, both from unaltered data, and simulated activity with controlled levels of anomaly contamination, based on real collected log data.

Samuel Ackerman, Eitan Farchi, Rami Katan et al.

We introduce a novel LLM based solution design approach that utilizes combinatorial optimization and sampling. Specifically, a set of factors that influence the quality of the solution are identified. They typically include factors that represent prompt types, LLM inputs alternatives, and parameters governing the generation and design alternatives. Identifying the factors that govern the LLM solution quality enables the infusion of subject matter expert knowledge. Next, a set of interactions between the factors are defined and combinatorial optimization is used to create a small subset $P$ that ensures all desired interactions occur in $P$. Each element $p \in P$ is then developed into an appropriate benchmark. Applying the alternative solutions on each combination, $p \in P$ and evaluating the results facilitate the design of a high quality LLM solution pipeline. The approach is especially applicable when the design and evaluation of each benchmark in $P$ is time-consuming and involves manual steps and human evaluation. Given its efficiency the approach can also be used as a baseline to compare and validate an autoML approach that searches over the factors governing the solution.

Itay Dreyfuss, Antonio Abu Nassar, Samuel Ackerman et al.

Large Language Model (LLM)-based code assistants have emerged as a powerful application of generative AI, demonstrating impressive capabilities in code generation and comprehension. A key requirement for these systems is their ability to accurately follow user instructions. We present Precise Automatically Checked Instruction Following In Code (PACIFIC), a novel framework designed to automatically generate benchmarks that rigorously assess sequential instruction-following and code dry-running capabilities in LLMs, while allowing control over benchmark difficulty. PACIFIC produces benchmark variants with clearly defined expected outputs, enabling straightforward and reliable evaluation through simple output comparisons. In contrast to existing approaches that often rely on tool usage or agentic behavior, our work isolates and evaluates the LLM's intrinsic ability to reason through code behavior step-by-step without execution (dry running) and to follow instructions. Furthermore, our framework mitigates training data contamination by facilitating effortless generation of novel benchmark variations. We validate our framework by generating a suite of benchmarks spanning a range of difficulty levels and evaluating multiple state-of-the-art LLMs. Our results demonstrate that PACIFIC can produce increasingly challenging benchmarks that effectively differentiate instruction-following and dry running capabilities, even among advanced models. Overall, our framework offers a scalable, contamination-resilient methodology for assessing core competencies of LLMs in code-related tasks.

Samuel Ackerman, Wesam Ibraheem, Orna Raz et al.

Systems incorporating large language models (LLMs) as a component are known to be sensitive (i.e., non-robust) to minor input variations that do not change the meaning of the input; such sensitivity may reduce the system's usefulness. Here, we present a framework to evaluate robustness of systems using COBOL code as input; our application is translation between COBOL and Java programming languages, but the approach extends to other tasks such as code generation or explanation. Targeting robustness of systems with COBOL as input is essential yet challenging. Many business-critical applications are written in COBOL, yet these are typically proprietary legacy applications and their code is unavailable to LLMs for training. We develop a library of COBOL paragraph and full-program perturbation methods, and create variant-expanded versions of a benchmark dataset of examples for a specific task. The robustness of the LLM-based system is evaluated by measuring changes in values of individual and aggregate metrics calculated on the system's outputs. Finally, we present a series of dynamic table and chart visualization dashboards that assist in debugging the system's outputs, and monitoring and understanding root causes of the system's sensitivity to input variation. These tools can be further used to improve the system by, for instance, indicating variations that should be handled by pre-processing steps.

Samuel Ackerman, Eitan Farchi, Orna Raz et al.

The evaluation of generative or discriminative large language model (LLM)-based systems is often a complex multi-dimensional problem. Typically, a set of system configuration alternatives are evaluated on one or more benchmark datasets, each with one or more evaluation metrics, which may differ between datasets. We often want to evaluate -- with a statistical measure of significance -- whether systems perform differently either on a given dataset according to a single metric, on aggregate across metrics on a dataset, or across datasets. Such evaluations can be done to support decision-making, such as deciding whether a particular system component change (e.g., choice of LLM or hyperparameter values) significantly improves performance over the current system configuration, or, more generally, whether a fixed set of system configurations (e.g., a leaderboard list) have significantly different performances according to metrics of interest. We present a framework implementation that automatically performs the correct statistical tests, properly aggregates the statistical results across metrics and datasets (a nontrivial task), and can visualize the results. The framework is demonstrated on the multi-lingual code generation benchmark CrossCodeEval, for several state-of-the-art LLMs.

Ella Rabinovich, Matan Vetzler, Samuel Ackerman et al.

Data drift is the change in model input data that is one of the key factors leading to machine learning models performance degradation over time. Monitoring drift helps detecting these issues and preventing their harmful consequences. Meaningful drift interpretation is a fundamental step towards effective re-training of the model. In this study we propose an end-to-end framework for reliable model-agnostic change-point detection and interpretation in large task-oriented dialog systems, proven effective in multiple customer deployments. We evaluate our approach and demonstrate its benefits with a novel variant of intent classification training dataset, simulating customer requests to a dialog system. We make the data publicly available.

Samuel Ackerman, Axel Bendavid, Eitan Farchi et al.

Machine learning (ML) solutions are prevalent in many applications. However, many challenges exist in making these solutions business-grade. For instance, maintaining the error rate of the underlying ML models at an acceptably low level. Typically, the true relationship between feature inputs and the target feature to be predicted is uncertain, and hence statistical in nature. The approach we propose is to separate the observations that are the most likely to be predicted incorrectly into 'attention sets'. These can directly aid model diagnosis and improvement, and be used to decide on alternative courses of action for these problematic observations. We present several algorithms (`strategies') for determining optimal rules to separate these observations. In particular, we prefer strategies that use feature-based slicing because they are human-interpretable, model-agnostic, and require minimal supplementary inputs or knowledge. In addition, we show that these strategies outperform several common baselines, such as selecting observations with prediction confidence below a threshold. To evaluate strategies, we introduce metrics to measure various desired qualities, such as their performance, stability, and generalizability to unseen data; the strategies are evaluated on several publicly-available datasets. We use TOPSIS, a Multiple Criteria Decision Making method, to aggregate these metrics into a single quality score for each strategy, to allow comparison.

Samuel Ackerman, Guy Barash, Eitan Farchi et al.

The crafting of machine learning (ML) based systems requires statistical control throughout its life cycle. Careful quantification of business requirements and identification of key factors that impact the business requirements reduces the risk of a project failure. The quantification of business requirements results in the definition of random variables representing the system key performance indicators that need to be analyzed through statistical experiments. In addition, available data for training and experiment results impact the design of the system. Once the system is developed, it is tested and continually monitored to ensure it meets its business requirements. This is done through the continued application of statistical experiments to analyze and control the key performance indicators. This book teaches the art of crafting and developing ML based systems. It advocates an "experiment first" approach stressing the need to define statistical experiments from the beginning of the project life cycle. It also discusses in detail how to apply statistical control on the ML based system throughout its lifecycle.

George Kour, Marcel Zalmanovici, Orna Raz et al.

Testing Machine Learning (ML) models and AI-Infused Applications (AIIAs), or systems that contain ML models, is highly challenging. In addition to the challenges of testing classical software, it is acceptable and expected that statistical ML models sometimes output incorrect results. A major challenge is to determine when the level of incorrectness, e.g., model accuracy or F1 score for classifiers, is acceptable and when it is not. In addition to business requirements that should provide a threshold, it is a best practice to require any proposed ML solution to out-perform simple baseline models, such as a decision tree. We have developed complexity measures, which quantify how difficult given observations are to assign to their true class label; these measures can then be used to automatically determine a baseline performance threshold. These measures are superior to the best practice baseline in that, for a linear computation cost, they also quantify each observation' classification complexity in an explainable form, regardless of the classifier model used. Our experiments with both numeric synthetic data and real natural language chatbot data demonstrate that the complexity measures effectively highlight data regions and observations that are likely to be misclassified.

Samuel Ackerman, Orna Raz, Marcel Zalmanovici et al.

Classifiers and other statistics-based machine learning (ML) techniques generalize, or learn, based on various statistical properties of the training data. The assumption underlying statistical ML resulting in theoretical or empirical performance guarantees is that the distribution of the training data is representative of the production data distribution. This assumption often breaks; for instance, statistical distributions of the data may change. We term changes that affect ML performance `data drift' or `drift'. Many classification techniques compute a measure of confidence in their results. This measure might not reflect the actual ML performance. A famous example is the Panda picture that is correctly classified as such with a confidence of about 60\%, but when noise is added it is incorrectly classified as a Gibbon with a confidence of above 99\%. However, the work we report on here suggests that a classifier's measure of confidence can be used for the purpose of detecting data drift. We propose an approach based solely on classifier suggested labels and its confidence in them, for alerting on data distribution or feature space changes that are likely to cause data drift. Our approach identities degradation in model performance and does not require labeling of data in production which is often lacking or delayed. Our experiments with three different data sets and classifiers demonstrate the effectiveness of this approach in detecting data drift. This is especially encouraging as the classification itself may or may not be correct and no model input data is required. We further explore the statistical approach of sequential change-point tests to automatically determine the amount of data needed in order to identify drift while controlling the false positive rate (Type-1 error).

Samuel Ackerman, Parijat Dube, Eitan Farchi

The API economy refers to the widespread integration of API (advanced programming interface) microservices, where software applications can communicate with each other, as a crucial element in business models and functions. The number of possible ways in which such a system could be used is huge. It is thus desirable to monitor the usage patterns and identify when the system is used in a way that was never used before. This provides a warning to the system analysts and they can ensure uninterrupted operation of the system. In this work we analyze both histograms and call graph of API usage to determine if the usage patterns of the system has shifted. We compare the application of nonparametric statistical and Bayesian sequential analysis to the problem. This is done in a way that overcomes the issue of repeated statistical tests and insures statistical significance of the alerts. The technique was simulated and tested and proven effective in detecting the drift in various scenarios. We also mention modifications to the technique to decrease its memory so that it can respond more quickly when the distribution drift occurs at a delay from when monitoring begins.

Eliran Roffe, Samuel Ackerman, Orna Raz et al.

Machine learning models serve critical functions, such as classifying loan applicants as good or bad risks. Each model is trained under the assumption that the data used in training and in the field come from the same underlying unknown distribution. Often, this assumption is broken in practice. It is desirable to identify when this occurs, to minimize the impact on model performance. We suggest a new approach to detecting change in the data distribution by identifying polynomial relations between the data features. We measure the strength of each identified relation using its R-square value. A strong polynomial relation captures a significant trait of the data which should remain stable if the data distribution does not change. We thus use a set of learned strong polynomial relations to identify drift. For a set of polynomial relations that are stronger than a given threshold, we calculate the amount of drift observed for that relation. The amount of drift is measured by calculating the Bayes Factor for the polynomial relation likelihood of the baseline data versus field data. We empirically validate the approach by simulating a range of changes, and identify drift using the Bayes Factor of the polynomial relation likelihood change.

Samuel Ackerman, Eitan Farchi, Orna Raz et al.

Consider a structured dataset of features, such as $\{\textrm{SEX}, \textrm{INCOME}, \textrm{RACE}, \textrm{EXPERIENCE}\}$. A user may want to know where in the feature space observations are concentrated, and where it is sparse or empty. The existence of large sparse or empty regions can provide domain knowledge of soft or hard feature constraints (e.g., what is the typical income range, or that it may be unlikely to have a high income with few years of work experience). Also, these can suggest to the user that machine learning (ML) model predictions for data inputs in sparse or empty regions may be unreliable. An interpretable region is a hyper-rectangle, such as $\{\textrm{RACE} \in\{\textrm{Black}, \textrm{White}\}\}\:\&$ $\{10 \leq \:\textrm{EXPERIENCE} \:\leq 13\}$, containing all observations satisfying the constraints; typically, such regions are defined by a small number of features. Our method constructs an observation density-based partition of the observed feature space in the dataset into such regions. It has a number of advantages over others in that it works on features of mixed type (numeric or categorical) in the original domain, and can separate out empty regions as well. As can be seen from visualizations, the resulting partitions accord with spatial groupings that a human eye might identify; the results should thus extend to higher dimensions. We also show some applications of the partition to other data analysis tasks, such as inferring about ML model error, measuring high-dimensional density variability, and causal inference for treatment effect. Many of these applications are made possible by the hyper-rectangular form of the partition regions.

Samuel Ackerman, Sanjib Choudhury, Nirmit Desai et al.

API economy is driving the digital transformation of business applications across the hybrid Cloud and edge environments. For such transformations to succeed, end-to-end testing of the application API composition is required. Testing of API compositions, even in centralized Cloud environments, is challenging as it requires coverage of functional as well as reliability requirements. The combinatorial space of scenarios is huge, e.g., API input parameters, order of API execution, and network faults. Hybrid Cloud and edge environments exacerbate the challenge of API testing due to the need to coordinate test execution across dynamic wide-area networks, possibly across network boundaries. To handle this challenge, we envision a test framework named Distributed Software Test Kit (DSTK). The DSTK leverages Combinatorial Test Design (CTD) to cover the functional requirements and then automatically covers the reliability requirements via under-the-hood closed loop between test execution feedback and AI based search algorithms. In each iteration of the closed loop, the search algorithms generate more reliability test scenarios to be executed next. Specifically, five kinds of reliability tests are envisioned: out-of-order execution of APIs, network delays and faults, API performance and throughput, changes in API call graph patterns, and changes in application topology.

Samuel Ackerman, Orna Raz, Marcel Zalmanovici

Machine learning (ML) solutions are prevalent. However, many challenges exist in making these solutions business-grade. One major challenge is to ensure that the ML solution provides its expected business value. In order to do that, one has to bridge the gap between the way ML model performance is measured and the solution requirements. In previous work (Barash et al, "Bridging the gap...") we demonstrated the effectiveness of utilizing feature models in bridging this gap. Whereas ML performance metrics, such as the accuracy or F1-score of a classifier, typically measure the average ML performance, feature models shed light on explainable data slices that are too far from that average, and therefore might indicate unsatisfied requirements. For example, the overall accuracy of a bank text terms classifier may be very high, say $98\% \pm 2\%$, yet it might perform poorly for terms that include short descriptions and originate from commercial accounts. A business requirement, which may be implicit in the training data, may be to perform well regardless of the type of account and length of the description. Therefore, the under-performing data slice that includes short descriptions and commercial accounts suggests poorly-met requirements. In this paper we show the feasibility of automatically extracting feature models that result in explainable data slices over which the ML solution under-performs. Our novel technique, IBM FreaAI aka FreaAI, extracts such slices from structured ML test data or any other labeled data. We demonstrate that FreaAI can automatically produce explainable and statistically-significant data slices over seven open datasets.

Samuel Ackerman, Parijat Dube, Eitan Farchi et al.

Detecting drift in performance of Machine Learning (ML) models is an acknowledged challenge. For ML models to become an integral part of business applications it is essential to detect when an ML model drifts away from acceptable operation. However, it is often the case that actual labels are difficult and expensive to get, for example, because they require expert judgment. Therefore, there is a need for methods that detect likely degradation in ML operation without labels. We propose a method that utilizes feature space rules, called data slices, for drift detection. We provide experimental indications that our method is likely to identify that the ML model will likely change in performance, based on changes in the underlying data.

Samuel Ackerman, Eitan Farchi, Orna Raz et al.

A trained ML model is deployed on another `test' dataset where target feature values (labels) are unknown. Drift is distribution change between the training and deployment data, which is concerning if model performance changes. For a cat/dog image classifier, for instance, drift during deployment could be rabbit images (new class) or cat/dog images with changed characteristics (change in distribution). We wish to detect these changes but can't measure accuracy without deployment data labels. We instead detect drift indirectly by nonparametrically testing the distribution of model prediction confidence for changes. This generalizes our method and sidesteps domain-specific feature representation. We address important statistical issues, particularly Type-1 error control in sequential testing, using Change Point Models (CPMs; see Adams and Ross 2012). We also use nonparametric outlier methods to show the user suspicious observations for model diagnosis, since the before/after change confidence distributions overlap significantly. In experiments to demonstrate robustness, we train on a subset of MNIST digit classes, then insert drift (e.g., unseen digit class) in deployment data in various settings (gradual/sudden changes in the drift proportion). A novel loss function is introduced to compare the performance (detection delay, Type-1 and 2 errors) of a drift detector under different levels of drift class contamination.

Samuel Ackerman, Parijat Dube, Eitan Farchi

We utilize neural network embeddings to detect data drift by formulating the drift detection within an appropriate sequential decision framework. This enables control of the false alarm rate although the statistical tests are repeatedly applied. Since change detection algorithms naturally face a tradeoff between avoiding false alarms and quick correct detection, we introduce a loss function which evaluates an algorithm's ability to balance these two concerns, and we use it in a series of experiments.