K. J. de Vries

Kees Jan de Vries, Mustafa Radha, Mathijs de Jong

Many machine learning applications rely on heterogeneous event streams to make predictions, either causally as events arrive or bidirectionally over complete sequences. We propose SOHET (Sequence Of Heterogeneous Events Transformer), a hierarchical architecture combining event-type-specific tabular encoders with temporal and type embeddings, processed by a causal or bidirectional transformer. We introduce three self-supervised pre-training objectives for the causal setting. On a proprietary large-scale real-world Booking.com fraud detection task with 17 event types, SOHET outperforms FlexTPP, NAPPT, and CIPPT by 5.8%. Pre-training yields an additional 2.6% gain and 2.4% faster convergence. On the EBES benchmark, bidirectional SOHET matches or exceeds the published best on 6 out of 8 tasks.

Niek Tax, Kees Jan de Vries, Mathijs de Jong et al.

Fraud detection and prevention play an important part in ensuring the sustained operation of any e-commerce business. Machine learning (ML) often plays an important role in these anti-fraud operations, but the organizational context in which these ML models operate cannot be ignored. In this paper, we take an organization-centric view on the topic of fraud detection by formulating an operational model of the anti-fraud departments in e-commerce organizations. We derive 6 research topics and 12 practical challenges for fraud detection from this operational model. We summarize the state of the literature for each research topic, discuss potential solutions to the practical challenges, and identify 22 open research challenges.