Paul Kobialka

Paul Kobialka, Andrea Pferscher, Bernhard K. Aichernig et al.

With the servitization of business, understanding how users experience services becomes a crucial success factor for companies. Therefore, there is a need to include feedback from user experiences in the software engineering process. Behavioral models of user journeys, describing how users experience their interaction with a service, can provide insights and potentially improve services. In this paper, we investigate techniques that allow the automatic generation of behavioral models from user interactions with a service, recorded in an event log. We first compare two established techniques that generate behavioral models from a given event log: automata learning and process mining. Afterward, we present a novel, hybrid method that combines both automata learning and process mining methods to overcome their limitations. For the existing techniques, we present methods to learn models of user journeys and evaluate the accuracy of the resulting models. We then compare these techniques with our novel method for the automatic extraction of user journey models from the event logs of digital services. We assess the practical applicability of all techniques by evaluating real-world applications. Our results show that process mining techniques rely on expert knowledge, while automata learning techniques depend on the distribution of events in the given event log. We further show that the proposed hybrid technique combines the strengths of both process mining and automata learning, automatically selecting the best method and parameter settings for a given event log to learn very accurate models.

Riccardo Sieve, Paul Kobialka, Laura Slaughter et al.

Digital twins are emerging as a valuable tool for short-term decision-making as well as for long-term strategic planning across numerous domains, including process industry, energy, space, transport, and healthcare. This paper reports on our ongoing work on designing a digital twin to enhance resource planning, e.g., for the in-patient ward needs in hospitals. By leveraging executable formal models for system exploration, ontologies for knowledge representation and an SMT solver for constraint satisfiability, our approach aims to explore hypothetical "what-if" scenarios to improve strategic planning processes, as well as to solve concrete, short-term decision-making tasks. Our proposed solution uses the executable formal model to turn a stream of arriving patients, that need to be hospitalized, into a stream of optimization problems, e.g., capturing daily inpatient ward needs, that can be solved by SMT techniques. The knowledge base, which formalizes domain knowledge, is used to model the needed configuration in the digital twin, allowing the twin to support both short-term decision-making and long-term strategic planning by generating scenarios spanning average-case as well as worst-case resource needs, depending on the expected treatment of patients, as well as ranging over variations in available resources, e.g., bed distribution in different rooms. We illustrate our digital twin architecture by considering the problem of bed bay allocation in a hospital ward.