AIMay 28Code
Harness Updating Is Not Harness Benefit: Disentangling Evolution Capabilities in Self-Evolving LLM AgentsMinhua Lin, Juncheng Wu, Zijun Wang et al.
LLM agents are increasingly deployed as systems built around editable external harnesses, including prompts, skills, memories and tools, that shape task execution without changing model parameters. Harness self-evolution adapts such agents by updating these harnesses from execution evidence. Yet it remains unclear whether a model's base capability in task-solving predicts its capabilities in harness self-evolution: which models produce useful harness updates, and which actually benefit from them? We analyze two harness self-evolution capabilities: (i) harness-updating, the capability to produce useful persistent harness updates from execution evidence; (ii) harness-benefit, the capability to benefit from updated harnesses during task solving. Our analysis reveals two findings. First, harness-updating is flat in base capability: models from different capability tiers produce harness updates that lead to surprisingly similar gains; even Qwen3.5-9B's updates yield gains comparable to those of Claude Opus~4.6. Second, harness-benefit is non-monotonic in base capability: weak-tier models benefit little from updated harnesses, mid-tier models benefit most, and strong-tier models benefit less than mid-tier. We trace low gains at the weak tier to two failure modes: weak-tier models may fail to activate relevant harness artifacts, or activate them but fail to follow them faithfully. These findings suggest investing capability budget in the task-solving agent rather than the evolver, and targeting harness invocation and long-horizon instruction following in agent training. Our source code is publicly available at https://github.com/A-EVO-Lab/a-evolve/tree/release/harness-evolution.
CLMar 26, 2022
Fantastic Questions and Where to Find Them: FairytaleQA -- An Authentic Dataset for Narrative ComprehensionYing Xu, Dakuo Wang, Mo Yu et al. · cmu
Question answering (QA) is a fundamental means to facilitate assessment and training of narrative comprehension skills for both machines and young children, yet there is scarcity of high-quality QA datasets carefully designed to serve this purpose. In particular, existing datasets rarely distinguish fine-grained reading skills, such as the understanding of varying narrative elements. Drawing on the reading education research, we introduce FairytaleQA, a dataset focusing on narrative comprehension of kindergarten to eighth-grade students. Generated by educational experts based on an evidence-based theoretical framework, FairytaleQA consists of 10,580 explicit and implicit questions derived from 278 children-friendly stories, covering seven types of narrative elements or relations. Our dataset is valuable in two folds: First, we ran existing QA models on our dataset and confirmed that this annotation helps assess models' fine-grained learning skills. Second, the dataset supports question generation (QG) task in the education domain. Through benchmarking with QG models, we show that the QG model trained on FairytaleQA is capable of asking high-quality and more diverse questions.
CLAug 2, 2022Code
Label Sleuth: From Unlabeled Text to a Classifier in a Few HoursEyal Shnarch, Alon Halfon, Ariel Gera et al. · ibm-research
Text classification can be useful in many real-world scenarios, saving a lot of time for end users. However, building a custom classifier typically requires coding skills and ML knowledge, which poses a significant barrier for many potential users. To lift this barrier, we introduce Label Sleuth, a free open source system for labeling and creating text classifiers. This system is unique for (a) being a no-code system, making NLP accessible to non-experts, (b) guiding users through the entire labeling process until they obtain a custom classifier, making the process efficient -- from cold start to classifier in a few hours, and (c) being open for configuration and extension by developers. By open sourcing Label Sleuth we hope to build a community of users and developers that will broaden the utilization of NLP models.
CLJun 22, 2022
GEMv2: Multilingual NLG Benchmarking in a Single Line of CodeSebastian Gehrmann, Abhik Bhattacharjee, Abinaya Mahendiran et al. · amazon-science, cmu
Evaluation in machine learning is usually informed by past choices, for example which datasets or metrics to use. This standardization enables the comparison on equal footing using leaderboards, but the evaluation choices become sub-optimal as better alternatives arise. This problem is especially pertinent in natural language generation which requires ever-improving suites of datasets, metrics, and human evaluation to make definitive claims. To make following best model evaluation practices easier, we introduce GEMv2. The new version of the Generation, Evaluation, and Metrics Benchmark introduces a modular infrastructure for dataset, model, and metric developers to benefit from each others work. GEMv2 supports 40 documented datasets in 51 languages. Models for all datasets can be evaluated online and our interactive data card creation and rendering tools make it easier to add new datasets to the living benchmark.
HCMar 6, 2023
Model Sketching: Centering Concepts in Early-Stage Machine Learning Model DesignMichelle S. Lam, Zixian Ma, Anne Li et al. · stanford
Machine learning practitioners often end up tunneling on low-level technical details like model architectures and performance metrics. Could early model development instead focus on high-level questions of which factors a model ought to pay attention to? Inspired by the practice of sketching in design, which distills ideas to their minimal representation, we introduce model sketching: a technical framework for iteratively and rapidly authoring functional approximations of a machine learning model's decision-making logic. Model sketching refocuses practitioner attention on composing high-level, human-understandable concepts that the model is expected to reason over (e.g., profanity, racism, or sarcasm in a content moderation task) using zero-shot concept instantiation. In an evaluation with 17 ML practitioners, model sketching reframed thinking from implementation to higher-level exploration, prompted iteration on a broader range of model designs, and helped identify gaps in the problem formulation$\unicode{x2014}$all in a fraction of the time ordinarily required to build a model.
LGJun 1Code
Adaptive Auto-Harness: Sustained Self-Improvement for Agentic System Deployment on Open-Ended Task StreamsZewen Liu, Zhan Shi, Yisi Sang et al.
Auto-harness systems such as A-Evolve, GEPA, and Meta-Harness improve LLM agents by optimizing prompts, skills, tools, memories, and supporting infrastructure from execution feedback, but they are typically evaluated on fixed offline benchmarks. Real deployments instead present open-ended task streams: histories grow without a fixed endpoint, heterogeneous tasks require different harnesses, and problem distributions shift over time. These challenges make a single repeatedly and densely updated harness brittle, causing performance degradation as accuracy peaks early and then declines. This motivates sustained harness construction with task-wise adaptation. We introduce Adaptive Auto-Harness, a framework and system for such streams. The framework decomposes the gap to an oracle harness into evolution loss and adaptation loss. The system addresses these losses with a stateful multi-agent evolver, a harness tree with solve-time routing, and human-steering hooks for cases where history lacks the needed signal. Across prediction-market, security-competition, and event-forecasting streams, Adaptive Auto-Harness outperforms five existing auto-harness baselines and ablations attribute gains to better construction, routing, or targeted human steering. Code is available in https://github.com/A-EVO-Lab/AdaptiveHarness .
HCSep 20, 2023
"It's a Fair Game", or Is It? Examining How Users Navigate Disclosure Risks and Benefits When Using LLM-Based Conversational AgentsZhiping Zhang, Michelle Jia, Hao-Ping Lee et al. · cmu
The widespread use of Large Language Model (LLM)-based conversational agents (CAs), especially in high-stakes domains, raises many privacy concerns. Building ethical LLM-based CAs that respect user privacy requires an in-depth understanding of the privacy risks that concern users the most. However, existing research, primarily model-centered, does not provide insight into users' perspectives. To bridge this gap, we analyzed sensitive disclosures in real-world ChatGPT conversations and conducted semi-structured interviews with 19 LLM-based CA users. We found that users are constantly faced with trade-offs between privacy, utility, and convenience when using LLM-based CAs. However, users' erroneous mental models and the dark patterns in system design limited their awareness and comprehension of the privacy risks. Additionally, the human-like interactions encouraged more sensitive disclosures, which complicated users' ability to navigate the trade-offs. We discuss practical design guidelines and the needs for paradigm shifts to protect the privacy of LLM-based CA users.
CRNov 16, 2023Code
Bergeron: Combating Adversarial Attacks through a Conscience-Based Alignment FrameworkMatthew Pisano, Peter Ly, Abraham Sanders et al.
Research into AI alignment has grown considerably since the recent introduction of increasingly capable Large Language Models (LLMs). Unfortunately, modern methods of alignment still fail to fully prevent harmful responses when models are deliberately attacked. Such vulnerabilities can lead to LLMs being manipulated into generating hazardous content: from instructions for creating dangerous materials to inciting violence or endorsing unethical behaviors. To help mitigate this issue, we introduce Bergeron: a framework designed to improve the robustness of LLMs against attacks without any additional parameter fine-tuning. Bergeron is organized into two tiers; with a secondary LLM acting as a guardian to the primary LLM. This framework better safeguards the primary model against incoming attacks while monitoring its output for any harmful content. Empirical analysis reviews that by using Bergeron to complement models with existing alignment training, we can significantly improve the robustness and safety of multiple, commonly used commercial and open-source LLMs. Specifically, we found that models integrated with Bergeron are, on average, nearly seven times more resistant to attacks compared to models without such support.
CLJun 4
CollabSim: A CSCW-Grounded Methodology for Investigating Collaborative Competence of LLM Agents through Controlled Multi-Agent ExperimentsJiaju Chen, Bo Sun, Yuxuan Lu et al.
Multi-agent systems (MAS) built on large language models have shown growing promise, with their effectiveness resting on agents' ability to coordinate through text-based channels much as human teams do. Yet recent study suggests that MAS often falter not because agents lack individual task-solving ability, but because they lack collaborative competence: the capacity to establish common ground, maintain shared task understanding, balance individual and collective incentives, and repair misalignment as interaction unfolds. Decades of research in Computer-Supported Cooperative Work have characterized these requirements for human teams coordinating under constrained communication, yet existing MAS evaluations focus mainly on task outcomes or single-agent proficiency in reasoning, planning, and tool use. To enable a systematic analysis of agents' collaborative competence in MAS, we introduce CollabSim, a configurable simulation framework that combines a theory-grounded definition of collaborative capabilities, controlled manipulation of interaction conditions, and action-level probing of agents' internal states. Experiments across four LLMs show that CollabSim can capture condition effects, separate model performance patterns, and reveal task-dependent effects of agent design.
AIJun 4
Humans' ALMANAC: A Human Collaboration Dataset of Action-Level Mental Model Annotations for Agent CollaborationJiaju Chen, Yuxuan Lu, Jiayi Su et al.
Recent advances in LLM agents have enabled complex cognitive capabilities, such as multi-step reasoning, planning, and tool use, that increasingly position these agents as human collaborators. Effective collaboration, however, requires collaborators to continuously maintain and align mental models of their own reasoning,partners' intentions, and shared goals during the collaborative process. Today's agents rarely develop such capabilities since they are primarily optimized for task completion, and the community lacks authentic human collaboration data with action-level mental model annotations that could guide agents toward process-level collaborative competence. To bridge this gap, we present ALMANAC, a dataset of Action-Level Mental model ANnotations for Agent Collaboration built from the Map Task, a classic dyadic routing task from social science. ALMANAC contains 2,987 collaboration actions, each paired with theory-informed mental model annotations that record the participants' self-reasoning, perceived partner intent, and perceived team goal. We benchmark six LLMs on predicting humans' next-turn behavior and mental models. Our results demonstrate ALMANAC's utility in evaluating models' ability to simulate human collaborative behaviors and infer their underlying mental models.
CRMay 1, 2022
A Word is Worth A Thousand Dollars: Adversarial Attack on Tweets Fools Stock PredictionsYong Xie, Dakuo Wang, Pin-Yu Chen et al. · amazon-science
More and more investors and machine learning models rely on social media (e.g., Twitter and Reddit) to gather real-time information and sentiment to predict stock price movements. Although text-based models are known to be vulnerable to adversarial attacks, whether stock prediction models have similar vulnerability is underexplored. In this paper, we experiment with a variety of adversarial attack configurations to fool three stock prediction victim models. We address the task of adversarial generation by solving combinatorial optimization problems with semantics and budget constraints. Our results show that the proposed attack method can achieve consistent success rates and cause significant monetary loss in trading simulation by simply concatenating a perturbed but semantically similar tweet.
CLJul 26, 2023
Mental-LLM: Leveraging Large Language Models for Mental Health Prediction via Online Text DataXuhai Xu, Bingsheng Yao, Yuanzhe Dong et al.
Advances in large language models (LLMs) have empowered a variety of applications. However, there is still a significant gap in research when it comes to understanding and enhancing the capabilities of LLMs in the field of mental health. In this work, we present a comprehensive evaluation of multiple LLMs on various mental health prediction tasks via online text data, including Alpaca, Alpaca-LoRA, FLAN-T5, GPT-3.5, and GPT-4. We conduct a broad range of experiments, covering zero-shot prompting, few-shot prompting, and instruction fine-tuning. The results indicate a promising yet limited performance of LLMs with zero-shot and few-shot prompt designs for mental health tasks. More importantly, our experiments show that instruction finetuning can significantly boost the performance of LLMs for all tasks simultaneously. Our best-finetuned models, Mental-Alpaca and Mental-FLAN-T5, outperform the best prompt design of GPT-3.5 (25 and 15 times bigger) by 10.9% on balanced accuracy and the best of GPT-4 (250 and 150 times bigger) by 4.8%. They further perform on par with the state-of-the-art task-specific language model. We also conduct an exploratory case study on LLMs' capability on mental health reasoning tasks, illustrating the promising capability of certain models such as GPT-4. We summarize our findings into a set of action guidelines for potential methods to enhance LLMs' capability for mental health tasks. Meanwhile, we also emphasize the important limitations before achieving deployability in real-world mental health settings, such as known racial and gender bias. We highlight the important ethical risks accompanying this line of research.
CLNov 16, 2023Code
More Samples or More Prompts? Exploring Effective In-Context Sampling for LLM Few-Shot Prompt EngineeringBingsheng Yao, Guiming Chen, Ruishi Zou et al.
While most existing works on LLM prompting techniques focus only on how to select a better set of data samples inside one single prompt input (In-Context Learning or ICL), why can not we design and leverage multiple prompts together to further improve the LLM's performance? In this work, we propose In-Context Sampling (ICS), a low-resource LLM prompting technique to produce confident predictions by optimizing the construction of multiple ICL prompt inputs. Extensive experiments with three open-source LLMs (FlanT5-XL, Mistral-7B, and Mixtral-8x7B) on four NLI datasets (e-SNLI, Multi-NLI, ANLI, and Contract-NLI) and one QA dataset (CommonsenseQA) illustrate that ICS can consistently enhance LLMs' performance. An in-depth evaluation with three data similarity-based ICS strategies suggests that these strategies can further elevate LLM's performance, which sheds light on a new yet promising future research direction.
CLNov 16, 2023Code
StorySparkQA: Expert-Annotated QA Pairs with Real-World Knowledge for Children's Story-Based LearningJiaju Chen, Yuxuan Lu, Shao Zhang et al.
Interactive story reading is a common parent-child activity, where parents expect to teach both language skills and real-world knowledge beyond the story. While increasing storytelling and reading systems have been developed for this activity, they often fail to infuse real-world knowledge into the conversation. This limitation can be attributed to the existing question-answering (QA) datasets used for children's education, upon which the systems are built, failing to capture the nuances of how education experts think when conducting interactive story reading activities. To bridge this gap, we design an annotation framework, empowered by existing knowledge graph to capture experts' annotations and thinking process, and leverage this framework to construct StorySparkQA dataset, which comprises 5,868 expert-annotated QA pairs with real-world knowledge. We conduct automated and human expert evaluations across various QA pair generation settings to demonstrate that our StorySparkQA can effectively support models in generating QA pairs that target real-world knowledge beyond story content. StorySparkQA is available at https://huggingface.co/datasets/NEU-HAI/StorySparkQA.
CLAug 7, 2023
PaniniQA: Enhancing Patient Education Through Interactive Question AnsweringPengshan Cai, Zonghai Yao, Fei Liu et al.
Patient portal allows discharged patients to access their personalized discharge instructions in electronic health records (EHRs). However, many patients have difficulty understanding or memorizing their discharge instructions. In this paper, we present PaniniQA, a patient-centric interactive question answering system designed to help patients understand their discharge instructions. PaniniQA first identifies important clinical content from patients' discharge instructions and then formulates patient-specific educational questions. In addition, PaniniQA is also equipped with answer verification functionality to provide timely feedback to correct patients' misunderstandings. Our comprehensive automatic and human evaluation results demonstrate our PaniniQA is capable of improving patients' mastery of their medical instructions through effective interactions
AIMar 17, 2023Code
Bridging Models to Defend: A Population-Based Strategy for Robust Adversarial DefenseRen Wang, Yuxuan Li, Can Chen et al.
Adversarial robustness is a critical measure of a neural network's ability to withstand adversarial attacks at inference time. While robust training techniques have improved defenses against individual $\ell_p$-norm attacks (e.g., $\ell_2$ or $\ell_\infty$), models remain vulnerable to diversified $\ell_p$ perturbations. To address this challenge, we propose a novel Robust Mode Connectivity (RMC)-oriented adversarial defense framework comprising two population-based learning phases. In Phase I, RMC searches the parameter space between two pre-trained models to construct a continuous path containing models with high robustness against multiple $\ell_p$ attacks. To improve efficiency, we introduce a Self-Robust Mode Connectivity (SRMC) module that accelerates endpoint generation in RMC. Building on RMC, Phase II presents RMC-based optimization, where RMC modules are composed to further enhance diversified robustness. To increase Phase II efficiency, we propose Efficient Robust Mode Connectivity (ERMC), which leverages $\ell_1$- and $\ell_\infty$-adversarially trained models to achieve robustness across a broad range of $p$-norms. An ensemble strategy is employed to further boost ERMC's performance. Extensive experiments across diverse datasets and architectures demonstrate that our methods significantly improve robustness against $\ell_\infty$, $\ell_2$, $\ell_1$, and hybrid attacks. Code is available at https://github.com/wangren09/MCGR.
HCMar 21, 2022
Telling Stories from Computational Notebooks: AI-Assisted Presentation Slides Creation for Presenting Data Science WorkChengbo Zheng, Dakuo Wang, April Yi Wang et al.
Creating presentation slides is a critical but time-consuming task for data scientists. While researchers have proposed many AI techniques to lift data scientists' burden on data preparation and model selection, few have targeted the presentation creation task. Based on the needs identified from a formative study, this paper presents NB2Slides, an AI system that facilitates users to compose presentations of their data science work. NB2Slides uses deep learning methods as well as example-based prompts to generate slides from computational notebooks, and take users' input (e.g., audience background) to structure the slides. NB2Slides also provides an interactive visualization that links the slides with the notebook to help users further edit the slides. A follow-up user evaluation with 12 data scientists shows that participants believed NB2Slides can improve efficiency and reduces the complexity of creating slides. Yet, participants questioned the future of full automation and suggested a human-AI collaboration paradigm.
CLMar 27, 2022
Educational Question Generation of Children Storybooks via Question Type Distribution Learning and Event-Centric SummarizationZhenjie Zhao, Yufang Hou, Dakuo Wang et al.
Generating educational questions of fairytales or storybooks is vital for improving children's literacy ability. However, it is challenging to generate questions that capture the interesting aspects of a fairytale story with educational meaningfulness. In this paper, we propose a novel question generation method that first learns the question type distribution of an input story paragraph, and then summarizes salient events which can be used to generate high-cognitive-demand questions. To train the event-centric summarizer, we finetune a pre-trained transformer-based sequence-to-sequence model using silver samples composed by educational question-answer pairs. On a newly proposed educational question answering dataset FairytaleQA, we show good performance of our method on both automatic and human evaluation metrics. Our work indicates the necessity of decomposing question type distribution learning and event-centric summary generation for educational question generation.
LGJul 24, 2024
SepsisLab: Early Sepsis Prediction with Uncertainty Quantification and Active SensingChangchang Yin, Pin-Yu Chen, Bingsheng Yao et al.
Sepsis is the leading cause of in-hospital mortality in the USA. Early sepsis onset prediction and diagnosis could significantly improve the survival of sepsis patients. Existing predictive models are usually trained on high-quality data with few missing information, while missing values widely exist in real-world clinical scenarios (especially in the first hours of admissions to the hospital), which causes a significant decrease in accuracy and an increase in uncertainty for the predictive models. The common method to handle missing values is imputation, which replaces the unavailable variables with estimates from the observed data. The uncertainty of imputation results can be propagated to the sepsis prediction outputs, which have not been studied in existing works on either sepsis prediction or uncertainty quantification. In this study, we first define such propagated uncertainty as the variance of prediction output and then introduce uncertainty propagation methods to quantify the propagated uncertainty. Moreover, for the potential high-risk patients with low confidence due to limited observations, we propose a robust active sensing algorithm to increase confidence by actively recommending clinicians to observe the most informative variables. We validate the proposed models in both publicly available data (i.e., MIMIC-III and AmsterdamUMCdb) and proprietary data in The Ohio State University Wexner Medical Center (OSUWMC). The experimental results show that the propagated uncertainty is dominant at the beginning of admissions to hospitals and the proposed algorithm outperforms state-of-the-art active sensing methods. Finally, we implement a SepsisLab system for early sepsis prediction and active sensing based on our pre-trained models. Clinicians and potential sepsis patients can benefit from the system in early prediction and diagnosis of sepsis.
AIOct 20, 2022
MBTI Personality Prediction for Fictional Characters Using Movie ScriptsYisi Sang, Xiangyang Mou, Mo Yu et al.
An NLP model that understands stories should be able to understand the characters in them. To support the development of neural models for this purpose, we construct a benchmark, Story2Personality. The task is to predict a movie character's MBTI or Big 5 personality types based on the narratives of the character. Experiments show that our task is challenging for the existing text classification models, as none is able to largely outperform random guesses. We further proposed a multi-view model for personality prediction using both verbal and non-verbal descriptions, which gives improvement compared to using only verbal descriptions. The uniqueness and challenges in our dataset call for the development of narrative comprehension techniques from the perspective of understanding characters.
HCSep 17, 2023
Rethinking Human-AI Collaboration in Complex Medical Decision Making: A Case Study in Sepsis DiagnosisShao Zhang, Jianing Yu, Xuhai Xu et al.
Today's AI systems for medical decision support often succeed on benchmark datasets in research papers but fail in real-world deployment. This work focuses on the decision making of sepsis, an acute life-threatening systematic infection that requires an early diagnosis with high uncertainty from the clinician. Our aim is to explore the design requirements for AI systems that can support clinical experts in making better decisions for the early diagnosis of sepsis. The study begins with a formative study investigating why clinical experts abandon an existing AI-powered Sepsis predictive module in their electrical health record (EHR) system. We argue that a human-centered AI system needs to support human experts in the intermediate stages of a medical decision-making process (e.g., generating hypotheses or gathering data), instead of focusing only on the final decision. Therefore, we build SepsisLab based on a state-of-the-art AI algorithm and extend it to predict the future projection of sepsis development, visualize the prediction uncertainty, and propose actionable suggestions (i.e., which additional laboratory tests can be collected) to reduce such uncertainty. Through heuristic evaluation with six clinicians using our prototype system, we demonstrate that SepsisLab enables a promising human-AI collaboration paradigm for the future of AI-assisted sepsis diagnosis and other high-stakes medical decision making.
AIAug 17, 2022
NECE: Narrative Event Chain Extraction ToolkitGuangxuan Xu, Paulina Toro Isaza, Moshi Li et al.
To understand a narrative, it is essential to comprehend the temporal event flows, especially those associated with main characters; however, this can be challenging with lengthy and unstructured narrative texts. To address this, we introduce NECE, an open-access, document-level toolkit that automatically extracts and aligns narrative events in the temporal order of their occurrence. Through extensive evaluations, we show the high quality of the NECE toolkit and demonstrates its downstream application in analyzing narrative bias regarding gender. We also openly discuss the shortcomings of the current approach, and potential of leveraging generative models in future works. Lastly the NECE toolkit includes both a Python library and a user-friendly web interface, which offer equal access to professionals and layman audience alike, to visualize event chain, obtain narrative flows, or study narrative bias.
CLApr 28
Can LLM Agents Simulate Multi-Turn Human Behavior? Evidence from Real Online Customer Behavior DataYuxuan Lu, Jing Huang, Yan Han et al.
Recent research shows that LLM Agents can generate ``believable'' human behaviors via prompt-only methods, and such agents have been increasingly adopted in downstream applications. However, existing evaluation of these agents only focuses on qualitative believability (whether human raters think they are accurate), leaving open questions of whether LLM agents can accurately generate step-by-step actions mimicking a particular human's behavior in a multi-turn interaction task. In this work, we take shopping as a case study and present the first large-scale quantitative evaluation of state-of-the-art LLMs' ability to accurately simulate human behavior. Using real-world data from 31,865 online shopping sessions containing 230,965 user actions, our evaluation reveals that prompt-based LLMs (DeepSeek-R1, Llama, Claude) achieve only 11.86% accuracy in generating human actions, highlighting a substantial gap in actual behavioral accuracy. Through experiments, we also showcase that strategies as simple as fine-tuning LLMs on real human click-through data augmented with synthesized reasoning traces can greatly enhance models' performance. The fine-tuned Qwen2.5-7B achieves 17.26% action generation accuracy and 33.86% F1 score on final purchase prediction, representing substantial improvements of 5.4% and 13.85% over prompt-only baselines. This work establishes the first rigorous benchmark for human behavior simulation and provides actionable insights for developing more accurate LLM agents for future downstream applications.
CLNov 16, 2023
Human Still Wins over LLM: An Empirical Study of Active Learning on Domain-Specific Annotation TasksYuxuan Lu, Bingsheng Yao, Shao Zhang et al.
Large Language Models (LLMs) have demonstrated considerable advances, and several claims have been made about their exceeding human performance. However, in real-world tasks, domain knowledge is often required. Low-resource learning methods like Active Learning (AL) have been proposed to tackle the cost of domain expert annotation, raising this question: Can LLMs surpass compact models trained with expert annotations in domain-specific tasks? In this work, we conduct an empirical experiment on four datasets from three different domains comparing SOTA LLMs with small models trained on expert annotations with AL. We found that small models can outperform GPT-3.5 with a few hundreds of labeled data, and they achieve higher or similar performance with GPT-4 despite that they are hundreds time smaller. Based on these findings, we posit that LLM predictions can be used as a warmup method in real-world applications and human experts remain indispensable in tasks involving data annotation driven by domain-specific knowledge.
CLSep 17, 2023
Talk2Care: Facilitating Asynchronous Patient-Provider Communication with Large-Language-ModelZiqi Yang, Xuhai Xu, Bingsheng Yao et al.
Despite the plethora of telehealth applications to assist home-based older adults and healthcare providers, basic messaging and phone calls are still the most common communication methods, which suffer from limited availability, information loss, and process inefficiencies. One promising solution to facilitate patient-provider communication is to leverage large language models (LLMs) with their powerful natural conversation and summarization capability. However, there is a limited understanding of LLMs' role during the communication. We first conducted two interview studies with both older adults (N=10) and healthcare providers (N=9) to understand their needs and opportunities for LLMs in patient-provider asynchronous communication. Based on the insights, we built an LLM-powered communication system, Talk2Care, and designed interactive components for both groups: (1) For older adults, we leveraged the convenience and accessibility of voice assistants (VAs) and built an LLM-powered VA interface for effective information collection. (2) For health providers, we built an LLM-based dashboard to summarize and present important health information based on older adults' conversations with the VA. We further conducted two user studies with older adults and providers to evaluate the usability of the system. The results showed that Talk2Care could facilitate the communication process, enrich the health information collected from older adults, and considerably save providers' efforts and time. We envision our work as an initial exploration of LLMs' capability in the intersection of healthcare and interpersonal communication.
HCMay 4
Bridging Knowledge Gaps in Clinical AI: An Activity Theory Perspective on Interdisciplinary Data Work for TelehealthBingsheng Yao, Yao Du, Yue Fu et al.
Advanced AI technologies are increasingly integrated into clinical domains to advance patient care. The design and development of clinical AI technologies necessitate seamless collaboration between clinical and technical experts. However, such interdisciplinary teams are often unsuccessful, with a lack of systematic analysis of collaboration barriers and coping strategies. This work examines two clinical AI collaborations in the context of speech-language pathology via semi-structured interviews with six clinical and seven technical experts. Using Activity Theory (AT) as our analytical lens, we examine persistent knowledge gaps and collaboration tensions across clinical and technical workflows, and show how clinical data can function as boundary objects while interdisciplinary collaborators may act as knowledge brokers to help address these challenges. Our findings contribute to CSCW research on interdisciplinary teams' data work by showing how shared clinical data, boundary objects, and broker roles shape coordination in early-stage clinical AI collaboration, and by providing insights into best practices for future collaboration.
CLMay 7, 2022
Towards a Progression-Aware Autonomous Dialogue AgentAbraham Sanders, Tomek Strzalkowski, Mei Si et al.
Recent advances in large-scale language modeling and generation have enabled the creation of dialogue agents that exhibit human-like responses in a wide range of conversational scenarios spanning a diverse set of tasks, from general chit-chat to focused goal-oriented discourse. While these agents excel at generating high-quality responses that are relevant to prior context, they suffer from a lack of awareness of the overall direction in which the conversation is headed, and the likelihood of task success inherent therein. Thus, we propose a framework in which dialogue agents can evaluate the progression of a conversation toward or away from desired outcomes, and use this signal to inform planning for subsequent responses. Our framework is composed of three key elements: (1) the notion of a "global" dialogue state (GDS) space, (2) a task-specific progression function (PF) computed in terms of a conversation's trajectory through this space, and (3) a planning mechanism based on dialogue rollouts by which an agent may use progression signals to select its next response.
HCSep 28, 2024
Secret Use of Large Language Model (LLM)Zhiping Zhang, Chenxinran Shen, Bingsheng Yao et al.
The advancements of Large Language Models (LLMs) have decentralized the responsibility for the transparency of AI usage. Specifically, LLM users are now encouraged or required to disclose the use of LLM-generated content for varied types of real-world tasks. However, an emerging phenomenon, users' secret use of LLM, raises challenges in ensuring end users adhere to the transparency requirement. Our study used mixed-methods with an exploratory survey (125 real-world secret use cases reported) and a controlled experiment among 300 users to investigate the contexts and causes behind the secret use of LLMs. We found that such secretive behavior is often triggered by certain tasks, transcending demographic and personality differences among users. Task types were found to affect users' intentions to use secretive behavior, primarily through influencing perceived external judgment regarding LLM usage. Our results yield important insights for future work on designing interventions to encourage more transparent disclosure of the use of LLMs or other AI technologies.
DLOct 6, 2022
KnowledgeShovel: An AI-in-the-Loop Document Annotation System for Scientific Knowledge Base ConstructionShao Zhang, Yuting Jia, Hui Xu et al.
Constructing a comprehensive, accurate, and useful scientific knowledge base is crucial for human researchers synthesizing scientific knowledge and for enabling Al-driven scientific discovery. However, the current process is difficult, error-prone, and laborious due to (1) the enormous amount of scientific literature available; (2) the highly-specialized scientific domains; (3) the diverse modalities of information (text, figure, table); and, (4) the silos of scientific knowledge in different publications with inconsistent formats and structures. Informed by a formative study and iterated with participatory design workshops, we designed and developed KnowledgeShovel, an Al-in-the-Loop document annotation system for researchers to construct scientific knowledge bases. The design of KnowledgeShovel introduces a multi-step multi-modal human-AI collaboration pipeline that aligns with users' existing workflows to improve data accuracy while reducing the human burden. A follow-up user evaluation with 7 geoscience researchers shows that KnowledgeShovel can enable efficient construction of scientific knowledge bases with satisfactory accuracy.
HCSep 13, 2024
Mutual Theory of Mind in Human-AI Collaboration: An Empirical Study with LLM-driven AI Agents in a Real-time Shared Workspace TaskShao Zhang, Xihuai Wang, Wenhao Zhang et al.
Theory of Mind (ToM) significantly impacts human collaboration and communication as a crucial capability to understand others. When AI agents with ToM capability collaborate with humans, Mutual Theory of Mind (MToM) arises in such human-AI teams (HATs). The MToM process, which involves interactive communication and ToM-based strategy adjustment, affects the team's performance and collaboration process. To explore the MToM process, we conducted a mixed-design experiment using a large language model-driven AI agent with ToM and communication modules in a real-time shared-workspace task. We find that the agent's ToM capability does not significantly impact team performance but enhances human understanding of the agent and the feeling of being understood. Most participants in our study believe verbal communication increases human burden, and the results show that bidirectional communication leads to lower HAT performance. We discuss the results' implications for designing AI agents that collaborate with humans in real-time shared workspace tasks.
SEMar 10
"Should I Give Up Now?" Investigating LLM Pitfalls in Software EngineeringJiessie Tie, Bingsheng Yao, Tianshi Li et al.
Software engineers are increasingly incorporating AI assistants into their workflows to enhance productivity and alleviate cognitive load. However, experiences with large language models (LLMs) such as ChatGPT vary widely. While some engineers find them useful, others deem them counterproductive due to inaccuracies in their responses. Researchers have also observed that ChatGPT often provides incorrect information. Given these limitations, it is crucial to determine how to effectively integrate LLMs into software engineering (SE) workflow. Analyzing data from 26 participants in a complex web development task, we identified nine failure types categorized into incorrect or incomplete responses, cognitive overload, and context loss. Users attempted to mitigate these issues through scaffolding, prompt clarification, and debugging. However, 17 participants ultimately chose to abandon ChatGPT due to persistent failures. Our quantitative analysis revealed that unhelpful responses increased the likelihood of abandonment by a factor of 11, while each additional prompt reduced abandonment probability by 17%. This study advances the understanding of human-AI interaction in SE tasks and outlines directions for future research and tooling support.
CYNov 9, 2023
Is a Seat at the Table Enough? Engaging Teachers and Students in Dataset Specification for ML in EducationMei Tan, Hansol Lee, Dakuo Wang et al.
Despite the promises of ML in education, its adoption in the classroom has surfaced numerous issues regarding fairness, accountability, and transparency, as well as concerns about data privacy and student consent. A root cause of these issues is the lack of understanding of the complex dynamics of education, including teacher-student interactions, collaborative learning, and classroom environment. To overcome these challenges and fully utilize the potential of ML in education, software practitioners need to work closely with educators and students to fully understand the context of the data (the backbone of ML applications) and collaboratively define the ML data specifications. To gain a deeper understanding of such a collaborative process, we conduct ten co-design sessions with ML software practitioners, educators, and students. In the sessions, teachers and students work with ML engineers, UX designers, and legal practitioners to define dataset characteristics for a given ML application. We find that stakeholders contextualize data based on their domain and procedural knowledge, proactively design data requirements to mitigate downstream harms and data reliability concerns, and exhibit role-based collaborative strategies and contribution patterns. Further, we find that beyond a seat at the table, meaningful stakeholder participation in ML requires structured supports: defined processes for continuous iteration and co-evaluation, shared contextual data quality standards, and information scaffolds for both technical and non-technical stakeholders to traverse expertise boundaries.
CLOct 23, 2023
'Don't Get Too Technical with Me': A Discourse Structure-Based Framework for Science JournalismRonald Cardenas, Bingsheng Yao, Dakuo Wang et al.
Science journalism refers to the task of reporting technical findings of a scientific paper as a less technical news article to the general public audience. We aim to design an automated system to support this real-world task (i.e., automatic science journalism) by 1) introducing a newly-constructed and real-world dataset (SciTechNews), with tuples of a publicly-available scientific paper, its corresponding news article, and an expert-written short summary snippet; 2) proposing a novel technical framework that integrates a paper's discourse structure with its metadata to guide generation; and, 3) demonstrating with extensive automatic and human experiments that our framework outperforms other baseline methods (e.g. Alpaca and ChatGPT) in elaborating a content plan meaningful for the target audience, simplifying the information selected, and producing a coherent final report in a layman's style.
AIApr 10
StaRPO: Stability-Augmented Reinforcement Policy OptimizationJinghan Zhang, Fengran Mo, Tharindu Cyril Weerasooriya et al.
Reinforcement learning (RL) is effective in enhancing the accuracy of large language models in complex reasoning tasks. Existing RL policy optimization frameworks rely on final-answer correctness as feedback signals and rarely capture the internal logical structure of the reasoning process. Consequently, the models would generate fluent and semantically relevant responses but logically inconsistent, structurally erratic, or redundant. To this end, we propose StaRPO, a stability-augmented reinforcement learning framework that explicitly incorporates reasoning stability into the optimization objective. Our StaRPO decomposes stability into two computable lightweight metrics: the Autocorrelation Function (ACF) to evaluate local step-to-step coherence, and Path Efficiency (PE) to evaluate global goal-directedness of the reasoning trajectory. These stability rewards are combined with task rewards to provide complementary and process-aware feedback. We validate the effectiveness of using ACF and PE rewards by showing their correlation with logic errors on two backbone models. Experiments on four reasoning benchmarks show that StaRPO consistently outperforms compared baselines and can enhance both final-answer accuracy and logical stability.
SEMay 17
Firefly: Illuminating Large-Scale Verified Tool-Call Data Generation from Real APIsYuxuan Lu, Ziyi Wang, Yingzhou Lu et al.
Training tool-calling agents requires large-scale trajectory data with verifiable labels, yet existing approaches either synthesize environments that diverge from real API behavior or generate tasks without ground-truth outcomes for verification. We present FireFly, a pipeline for generating verified tool-call data from real-world MCP servers. Our key insight is to invert the standard synthesis pipeline: rather than generating tasks and hoping they are solvable, we first let a strong LLM explore real APIs along graph-guided DAG structures, then synthesize tasks backward from observed outcomes, guaranteeing label correctness by construction. To handle the scale of real-world tool spaces (${\sim}$1,000 tools), we build a pairwise tool graph and sample sub-DAGs to focus exploration on semantically coherent workflows. To address environment drift in live APIs, we construct a retrieval-augmented simulator that caches all exploration results and replays them during training and evaluation, enabling fully offline and reproducible RL. Applying this pipeline yields 5,144 verified tasks spanning 240 servers and 993 tools. A 4B-parameter model trained with GRPO on FireFly matches Claude Sonnet 4.6 on our held-out test set and shows improvements on multiple tool-calling benchmarks including Tau2-Bench, MCPMark, and MCP-Atlas.
CLJan 30, 2025Code
Large Language Models with Temporal Reasoning for Longitudinal Clinical Summarization and PredictionMaya Kruse, Shiyue Hu, Nicholas Derby et al.
Recent advances in large language models (LLMs) have shown potential in clinical text summarization, but their ability to handle long patient trajectories with multi-modal data spread across time remains underexplored. This study systematically evaluates several state-of-the-art open-source LLMs, their Retrieval Augmented Generation (RAG) variants and chain-of-thought (CoT) prompting on long-context clinical summarization and prediction. We examine their ability to synthesize structured and unstructured Electronic Health Records (EHR) data while reasoning over temporal coherence, by re-engineering existing tasks, including discharge summarization and diagnosis prediction from two publicly available EHR datasets. Our results indicate that long context windows improve input integration but do not consistently enhance clinical reasoning, and LLMs are still struggling with temporal progression and rare disease prediction. While RAG shows improvements in hallucination in some cases, it does not fully address these limitations. Our work fills the gap in long clinical text summarization, establishing a foundation for evaluating LLMs with multi-modal data and temporal reasoning.
CLJan 28
Trajectory2Task: Training Robust Tool-Calling Agents with Synthesized Yet Verifiable Data for Complex User IntentsZiyi Wang, Yuxuan Lu, Yimeng Zhang et al.
Tool-calling agents are increasingly deployed in real-world customer-facing workflows. Yet most studies on tool-calling agents focus on idealized settings with general, fixed, and well-specified tasks. In real-world applications, user requests are often (1) ambiguous, (2) changing over time, or (3) infeasible due to policy constraints, and training and evaluation data that cover these diverse, complex interaction patterns remain under-represented. To bridge the gap, we present Trajectory2Task, a verifiable data generation pipeline for studying tool use at scale under three realistic user scenarios: ambiguous intent, changing intent, and infeasible intents. The pipeline first conducts multi-turn exploration to produce valid tool-call trajectories. It then converts these trajectories into user-facing tasks with controlled intent adaptations. This process yields verifiable task that support closed-loop evaluation and training. We benchmark seven state-of-the-art LLMs on the generated complex user scenario tasks and observe frequent failures. Finally, using successful trajectories obtained from task rollouts, we fine-tune lightweight LLMs and find consistent improvements across all three conditions, along with better generalization to unseen tool-use domains, indicating stronger general tool-calling ability.
IRMay 10
LLM Agents Enable User-Governed Personalization Beyond Platform BoundariesJiacheng Lin, Kun Qian, Arvind Srinivasan et al.
Personalization today is fundamentally platform-centric: services build user representations from the behavioral fragments they observe. Yet no platform can construct a complete picture of the user, as competitive incentives, legal constraints, user privacy concerns, and epistemic limits create persistent data barriers. This paper argues for a shift from platform-centric personalization to user-governed personalization, where only the user can integrate fragmented contexts across platforms and the offline world. The key asymmetry lies in data access: only users can aggregate their own cross-platform and offline information. Large language model (LLM) agents make such integration practically feasible for the first time by enabling reasoning over heterogeneous personal data and transforming users' cross-context information into actionable personalization capabilities. We provide proof-of-concept evidence that users equipped with cross-platform data exports and an off-the-shelf LLM agent can outperform single-platform personalization baselines. We conclude by outlining a research agenda for building scalable user-governed personalization systems.
AIAug 21, 2025Code
SurgWound-Bench: A Benchmark for Surgical Wound DiagnosisJiahao Xu, Changchang Yin, Odysseas Chatzipanagiotou et al.
Surgical site infection (SSI) is one of the most common and costly healthcare-associated infections and and surgical wound care remains a significant clinical challenge in preventing SSIs and improving patient outcomes. While recent studies have explored the use of deep learning for preliminary surgical wound screening, progress has been hindered by concerns over data privacy and the high costs associated with expert annotation. Currently, no publicly available dataset or benchmark encompasses various types of surgical wounds, resulting in the absence of an open-source Surgical-Wound screening tool. To address this gap: (1) we present SurgWound, the first open-source dataset featuring a diverse array of surgical wound types. It contains 697 surgical wound images annotated by 3 professional surgeons with eight fine-grained clinical attributes. (2) Based on SurgWound, we introduce the first benchmark for surgical wound diagnosis, which includes visual question answering (VQA) and report generation tasks to comprehensively evaluate model performance. (3) Furthermore, we propose a three-stage learning framework, WoundQwen, for surgical wound diagnosis. In the first stage, we employ five independent MLLMs to accurately predict specific surgical wound characteristics. In the second stage, these predictions serve as additional knowledge inputs to two MLLMs responsible for diagnosing outcomes, which assess infection risk and guide subsequent interventions. In the third stage, we train a MLLM that integrates the diagnostic results from the previous two stages to produce a comprehensive report. This three-stage framework can analyze detailed surgical wound characteristics and provide subsequent instructions to patients based on surgical images, paving the way for personalized wound care, timely intervention, and improved patient outcomes.
LGMay 1, 2019Code
An ADMM Based Framework for AutoML Pipeline ConfigurationSijia Liu, Parikshit Ram, Deepak Vijaykeerthy et al.
We study the AutoML problem of automatically configuring machine learning pipelines by jointly selecting algorithms and their appropriate hyper-parameters for all steps in supervised learning pipelines. This black-box (gradient-free) optimization with mixed integer & continuous variables is a challenging problem. We propose a novel AutoML scheme by leveraging the alternating direction method of multipliers (ADMM). The proposed framework is able to (i) decompose the optimization problem into easier sub-problems that have a reduced number of variables and circumvent the challenge of mixed variable categories, and (ii) incorporate black-box constraints along-side the black-box optimization objective. We empirically evaluate the flexibility (in utilizing existing AutoML techniques), effectiveness (against open source AutoML toolkits),and unique capability (of executing AutoML with practically motivated black-box constraints) of our proposed scheme on a collection of binary classification data sets from UCI ML& OpenML repositories. We observe that on an average our framework provides significant gains in comparison to other AutoML frameworks (Auto-sklearn & TPOT), highlighting the practical advantages of this framework.
CLOct 16, 2023
Will the Prince Get True Love's Kiss? On the Model Sensitivity to Gender Perturbation over Fairytale TextsChristina Chance, Da Yin, Dakuo Wang et al.
In this paper, we study whether language models are affected by learned gender stereotypes during the comprehension of stories. Specifically, we investigate how models respond to gender stereotype perturbations through counterfactual data augmentation. Focusing on Question Answering (QA) tasks in fairytales, we modify the FairytaleQA dataset by swapping gendered character information and introducing counterfactual gender stereotypes during training. This allows us to assess model robustness and examine whether learned biases influence story comprehension. Our results show that models exhibit slight performance drops when faced with gender perturbations in the test set, indicating sensitivity to learned stereotypes. However, when fine-tuned on counterfactual training data, models become more robust to anti-stereotypical narratives. Additionally, we conduct a case study demonstrating how incorporating counterfactual anti-stereotype examples can improve inclusivity in downstream applications.
HCMay 5
Deco: Extending Personal Physical Objects into Pervasive AI Companion through a Dual-Embodiment FrameworkZhihan Jiang, Mengyuan Millie Wu, Ruishi Zou et al.
Individuals frequently form deep attachments to physical objects (e.g., plush toys) that usually cannot sense or respond to their emotions. While AI companions offer responsiveness and personalization, they exist independently of these physical objects and lack an ongoing connection to them. To bridge this gap, we conducted a formative study (N=9) to explore how digital agents could inherit and extend the emotional bond, deriving four design principles (Faithful Identity, Calibrated Agency, Ambient Presence, and Reciprocal Memory). We then present the Dual-Embodiment Companion Framework, instantiated as Deco, a mobile system integrating multimodal Large Language Models (LLMs) and Augmented Reality to create synchronized digital embodiments of users' physical companions. A within-subjects study (N=25) showed Deco significantly outperformed a personalized LLM-empowered digital companion baseline on perceived companionship, emotional bond, and design-principle scales (all p<0.01). A seven-day field deployment (N=17) showed sustained engagement, subjective well-being improvement (p=.040), and three key relational patterns: digital activities retroactively vitalized physical objects, bond deepening was driven by emotional engagement depth rather than interaction frequency, and users sustained bonds while actively navigating digital companions' AI nature. This work highlights a promising alternative for designing digital companions: moving from creating new relationships to dual embodiment, where digital agents seamlessly extend the emotional history of physical objects.
HCFeb 3, 2024
Human-Centered Privacy Research in the Age of Large Language ModelsTianshi Li, Sauvik Das, Hao-Ping Lee et al. · cmu
The emergence of large language models (LLMs), and their increased use in user-facing systems, has led to substantial privacy concerns. To date, research on these privacy concerns has been model-centered: exploring how LLMs lead to privacy risks like memorization, or can be used to infer personal characteristics about people from their content. We argue that there is a need for more research focusing on the human aspect of these privacy issues: e.g., research on how design paradigms for LLMs affect users' disclosure behaviors, users' mental models and preferences for privacy controls, and the design of tools, systems, and artifacts that empower end-users to reclaim ownership over their personal data. To build usable, efficient, and privacy-friendly systems powered by these models with imperfect privacy properties, our goal is to initiate discussions to outline an agenda for conducting human-centered research on privacy issues in LLM-powered systems. This Special Interest Group (SIG) aims to bring together researchers with backgrounds in usable security and privacy, human-AI collaboration, NLP, or any other related domains to share their perspectives and experiences on this problem, to help our community establish a collective understanding of the challenges, research opportunities, research methods, and strategies to collaborate with researchers outside of HCI.
HCFeb 18, 2025
UXAgent: An LLM Agent-Based Usability Testing Framework for Web DesignYuxuan Lu, Bingsheng Yao, Hansu Gu et al.
Usability testing is a fundamental yet challenging (e.g., inflexible to iterate the study design flaws and hard to recruit study participants) research method for user experience (UX) researchers to evaluate a web design. Recent advances in Large Language Model-simulated Agent (LLM-Agent) research inspired us to design UXAgent to support UX researchers in evaluating and reiterating their usability testing study design before they conduct the real human subject study. Our system features an LLM-Agent module and a universal browser connector module so that UX researchers can automatically generate thousands of simulated users to test the target website. The results are shown in qualitative (e.g., interviewing how an agent thinks ), quantitative (e.g., # of actions), and video recording formats for UX researchers to analyze. Through a heuristic user evaluation with five UX researchers, participants praised the innovation of our system but also expressed concerns about the future of LLM Agent-assisted UX study.
HCJan 13, 2024
Does More Advice Help? The Effects of Second Opinions in AI-Assisted Decision MakingZhuoran Lu, Dakuo Wang, Ming Yin
AI assistance in decision-making has become popular, yet people's inappropriate reliance on AI often leads to unsatisfactory human-AI collaboration performance. In this paper, through three pre-registered, randomized human subject experiments, we explore whether and how the provision of {second opinions} may affect decision-makers' behavior and performance in AI-assisted decision-making. We find that if both the AI model's decision recommendation and a second opinion are always presented together, decision-makers reduce their over-reliance on AI while increase their under-reliance on AI, regardless whether the second opinion is generated by a peer or another AI model. However, if decision-makers have the control to decide when to solicit a peer's second opinion, we find that their active solicitations of second opinions have the potential to mitigate over-reliance on AI without inducing increased under-reliance in some cases. We conclude by discussing the implications of our findings for promoting effective human-AI collaborations in decision-making.
HCFeb 18, 2025
Towards a Design Guideline for RPA Evaluation: A Survey of Large Language Model-Based Role-Playing AgentsChaoran Chen, Bingsheng Yao, Ruishi Zou et al.
Role-Playing Agent (RPA) is an increasingly popular type of LLM Agent that simulates human-like behaviors in a variety of tasks. However, evaluating RPAs is challenging due to diverse task requirements and agent designs. This paper proposes an evidence-based, actionable, and generalizable evaluation design guideline for LLM-based RPA by systematically reviewing 1,676 papers published between Jan. 2021 and Dec. 2024. Our analysis identifies six agent attributes, seven task attributes, and seven evaluation metrics from existing literature. Based on these findings, we present an RPA evaluation design guideline to help researchers develop more systematic and consistent evaluation methods.
HCApr 13, 2025
AgentA/B: Automated and Scalable Web A/BTesting with Interactive LLM AgentsDakuo Wang, Ting-Yao Hsu, Yuxuan Lu et al.
A/B testing experiment is a widely adopted method for evaluating UI/UX design decisions in modern web applications. Yet, traditional A/B testing remains constrained by its dependence on the large-scale and live traffic of human participants, and the long time of waiting for the testing result. Through formative interviews with six experienced industry practitioners, we identified critical bottlenecks in current A/B testing workflows. In response, we present AgentA/B, a novel system that leverages Large Language Model-based autonomous agents (LLM Agents) to automatically simulate user interaction behaviors with real webpages. AgentA/B enables scalable deployment of LLM agents with diverse personas, each capable of navigating the dynamic webpage and interactively executing multi-step interactions like search, clicking, filtering, and purchasing. In a demonstrative controlled experiment, we employ AgentA/B to simulate a between-subject A/B testing with 1,000 LLM agents Amazon.com, and compare agent behaviors with real human shopping behaviors at a scale. Our findings suggest AgentA/B can emulate human-like behavior patterns.
CLJul 28, 2025
Multi-Agent-as-Judge: Aligning LLM-Agent-Based Automated Evaluation with Multi-Dimensional Human EvaluationJiaju Chen, Yuxuan Lu, Xiaojie Wang et al.
Nearly all human work is collaborative; thus, the evaluation of real-world NLP applications often requires multiple dimensions that align with diverse human perspectives. As real human evaluator resources are often scarce and costly, the emerging "LLM-as-a-judge" paradigm sheds light on a promising approach to leverage LLM agents to believably simulate human evaluators. Yet, to date, existing LLM-as-a-judge approaches face two limitations: persona descriptions of agents are often arbitrarily designed, and the frameworks are not generalizable to other tasks. To address these challenges, we propose MAJ-EVAL, a Multi-Agent-as-Judge evaluation framework that can automatically construct multiple evaluator personas with distinct dimensions from relevant text documents (e.g., research papers), instantiate LLM agents with the personas, and engage in-group debates with multi-agents to Generate multi-dimensional feedback. Our evaluation experiments in both the educational and medical domains demonstrate that MAJ-EVAL can generate evaluation results that better align with human experts' ratings compared with conventional automated evaluation metrics and existing LLM-as-a-judge methods.
HCMay 22, 2024
"I Like Sunnie More Than I Expected!": Exploring User Expectation and Perception of an Anthropomorphic LLM-based Conversational Agent for Well-Being SupportSiyi Wu, Julie Y. A. Cachia, Feixue Han et al.
The human-computer interaction (HCI) research community has a longstanding interest in exploring the mismatch between users' actual experiences and expectation toward new technologies, for instance, large language models (LLMs). In this study, we compared users' (N = 38) initial expectations against their post-interaction perceptions of two LLM-powered mental well-being intervention activity recommendation systems. Both systems have a built-in LLM to recommend a personalized well-being intervention activity, but one system (Sunnie) has an anthropomorphic conversational interaction design via elements such as appearance, persona, and natural conversation. Results showed that user engagement was high with both systems, and both systems exceeded users' expectations along the utility dimension, highlighting AI's potential to offer useful intervention activity recommendations. In addition, Sunnie further outperformed the non-anthropomorphic baseline system in relational warmth. These findings suggest that anthropomorphic conversational interaction design may be particularly effective in fostering warmth in mental health support contexts.
CLJun 5, 2025
OPeRA: A Dataset of Observation, Persona, Rationale, and Action for Evaluating LLMs on Human Online Shopping Behavior SimulationZiyi Wang, Yuxuan Lu, Wenbo Li et al. · gatech, microsoft-research
Can large language models (LLMs) accurately simulate the next web action of a specific user? While LLMs have shown promising capabilities in generating ``believable'' human behaviors, evaluating their ability to mimic real user behaviors remains an open challenge, largely due to the lack of high-quality, publicly available datasets that capture both the observable actions and the internal reasoning of an actual human user. To address this gap, we introduce OPERA, a novel dataset of Observation, Persona, Rationale, and Action collected from real human participants during online shopping sessions. OPERA is the first public dataset that comprehensively captures: user personas, browser observations, fine-grained web actions, and self-reported just-in-time rationales. We developed both an online questionnaire and a custom browser plugin to gather this dataset with high fidelity. Using OPERA, we establish the first benchmark to evaluate how well current LLMs can predict a specific user's next action and rationale with a given persona and <observation, action, rationale> history. This dataset lays the groundwork for future research into LLM agents that aim to act as personalized digital twins for human.