Gabrial Zencha Ashungafac

Blessed Guda, Gabrial Zencha Ashungafac, Lawrence Francis et al.

Large Language models (LLMs) have brought about substantial advancements in the field of Question Answering (QA) systems. These models do remarkably well in addressing intricate inquiries in a variety of disciplines. However, because of domain-specific vocabulary, complex technological concepts, and the requirement for exact responses applying LLMs to specialized sectors like telecommunications presents additional obstacles. GPT-3.5 has been used in recent work, to obtain noteworthy accuracy for telecom-related questions in a Retrieval Augmented Generation (RAG) framework. Notwithstanding these developments, the practical use of models such as GPT-3.5 is restricted by their proprietary nature and high computing demands. This paper introduces QMOS, an innovative approach which uses a Question-Masked loss and Option Shuffling trick to enhance the performance of LLMs in answering Multiple-Choice Questions in the telecommunications domain. Our focus was on using opensource, smaller language models (Phi-2 and Falcon-7B) within an enhanced RAG framework. Our multi-faceted approach involves several enhancements to the whole LLM-RAG pipeline of finetuning, retrieval, prompt engineering and inference. Our approaches significantly outperform existing results, achieving accuracy improvements from baselines of 24.70% to 49.30% with Falcon-7B and from 42.07% to 84.65% with Phi-2.

Gabrial Zencha Ashungafac, Mardhiyah Sanni, Busayo Awobade et al.

Recent advances in speech-enabled AI, including Google's NotebookLM and OpenAI's speech-to-speech API, are driving widespread interest in voice interfaces globally. Despite this momentum, there exists no publicly available application-specific model evaluation that caters to Africa's linguistic diversity. We present AfriSpeech-MultiBench, the first domain-specific evaluation suite for over 100 African English accents across 10+ countries and seven application domains: Finance, Legal, Medical, General dialogue, Call Center, Named Entities and Hallucination Robustness. We benchmark a diverse range of open, closed, unimodal ASR and multimodal LLM-based speech recognition systems using both spontaneous and non-spontaneous speech conversation drawn from various open African accented English speech datasets. Our empirical analysis reveals systematic variation: open-source ASR models excels in spontaneous speech contexts but degrades on noisy, non-native dialogue; multimodal LLMs are more accent-robust yet struggle with domain-specific named entities; proprietary models deliver high accuracy on clean speech but vary significantly by country and domain. Models fine-tuned on African English achieve competitive accuracy with lower latency, a practical advantage for deployment, hallucinations still remain a big problem for most SOTA models. By releasing this comprehensive benchmark, we empower practitioners and researchers to select voice technologies suited to African use-cases, fostering inclusive voice applications for underserved communities.

Busayo Awobade, Gabrial Zencha Ashungafac, Tobi Olatunji

Recent large language models (LLMs) show strong speech recognition and translation capabilities for high-resource languages. However, African languages remain dramatically underrepresented in benchmarks, limiting their practical use in low-resource settings. While early benchmarks tested African languages and accents, they lacked exhaustive real-world noise and granular domain evaluations. We present AfriVox-v2, a comprehensive benchmark designed to test speech models under realistic African deployment conditions. AfriVox-v2 introduces "in the wild" unscripted audio for all supported languages. We also introduce strict domain verticalization, evaluating model accuracy across ten sectors including government, finance, health, and agriculture and conducting targeted tests on numbers and named entities. Finally, we benchmark a new generation of speech models, including Sahara-v2, Gemini 3 Flash, and the Omnilingual CTC models. Our results expose the true generalization gap of modern speech models in specialized, noisy African contexts and provide a reliable blueprint for developers building localized voice AI.