Deborah L. Hall

Dawei Li, Abdullah Alnaibari, Arslan Bisharat et al.

The rapid advancement of large language models (LLMs) has opened new possibilities for AI for good applications. As LLMs increasingly mediate online communication, their potential to foster empathy and constructive dialogue becomes an important frontier for responsible AI research. This work explores whether LLMs can serve not only as moderators that detect harmful content, but as mediators capable of understanding and de-escalating online conflicts. Our framework decomposes mediation into two subtasks: judgment, where an LLM evaluates the fairness and emotional dynamics of a conversation, and steering, where it generates empathetic, de-escalatory messages to guide participants toward resolution. To assess mediation quality, we construct a large Reddit-based dataset and propose a multi-stage evaluation pipeline combining principle-based scoring, user simulation, and human comparison. Experiments show that API-based models outperform open-source counterparts in both reasoning and intervention alignment when doing mediation. Our findings highlight both the promise and limitations of current LLMs as emerging agents for online social mediation.

Muhammad Arslan, Manuel Sandoval Madrigal, Mohammed Abuhamad et al.

Social media continues to have an impact on the trajectory of humanity. However, its introduction has also weaponized keyboards, allowing the abusive language normally reserved for in-person bullying to jump onto the screen, i.e., cyberbullying. Cyberbullying poses a significant threat to adolescents globally, affecting the mental health and well-being of many. A group that is particularly at risk is the LGBTQ+ community, as researchers have uncovered a strong correlation between identifying as LGBTQ+ and suffering from greater online harassment. Therefore, it is critical to develop machine learning models that can accurately discern cyberbullying incidents as they happen to LGBTQ+ members. The aim of this study is to compare the efficacy of several transformer models in identifying cyberbullying targeting LGBTQ+ individuals. We seek to determine the relative merits and demerits of these existing methods in addressing complex and subtle kinds of cyberbullying by assessing their effectiveness with real social media data.

Manuel Sandoval, Mohammed Abuhamad, Patrick Furman et al.

Social media has revolutionized communication, allowing people worldwide to connect and interact instantly. However, it has also led to increases in cyberbullying, which poses a significant threat to children and adolescents globally, affecting their mental health and well-being. It is critical to accurately detect the roles of individuals involved in cyberbullying incidents to effectively address the issue on a large scale. This study explores the use of machine learning models to detect the roles involved in cyberbullying interactions. After examining the AMiCA dataset and addressing class imbalance issues, we evaluate the performance of various models built with four underlying LLMs (i.e., BERT, RoBERTa, T5, and GPT-2) for role detection. Our analysis shows that oversampling techniques help improve model performance. The best model, a fine-tuned RoBERTa using oversampled data, achieved an overall F1 score of 83.5%, increasing to 89.3% after applying a prediction threshold. The top-2 F1 score without thresholding was 95.7%. Our method outperforms previously proposed models. After investigating the per-class model performance and confidence scores, we show that the models perform well in classes with more samples and less contextual confusion (e.g., Bystander Other), but struggle with classes with fewer samples (e.g., Bystander Assistant) and more contextual ambiguity (e.g., Harasser and Victim). This work highlights current strengths and limitations in the development of accurate models with limited data and complex scenarios.

Anique Tahir, Lu Cheng, Manuel Sandoval et al.

Social media discourse involves people from different backgrounds, beliefs, and motives. Thus, often such discourse can devolve into toxic interactions. Generative Models, such as Llama and ChatGPT, have recently exploded in popularity due to their capabilities in zero-shot question-answering. Because these models are increasingly being used to ask questions of social significance, a crucial research question is whether they can understand social media dynamics. This work provides a critical analysis regarding generative LLM's ability to understand language and dynamics in social contexts, particularly considering cyberbullying and anti-cyberbullying (posts aimed at reducing cyberbullying) interactions. Specifically, we compare and contrast the capabilities of different large language models (LLMs) to understand three key aspects of social dynamics: language, directionality, and the occurrence of bullying/anti-bullying messages. We found that while fine-tuned LLMs exhibit promising results in some social media understanding tasks (understanding directionality), they presented mixed results in others (proper paraphrasing and bullying/anti-bullying detection). We also found that fine-tuning and prompt engineering mechanisms can have positive effects in some tasks. We believe that a understanding of LLM's capabilities is crucial to design future models that can be effectively used in social applications.