T.G.D.K. Sumanathilaka

T. G. D. K. Sumanathilaka, Nicholas Micallef, Julian Hough

Ambiguous words are often found in modern digital communications. Lexical ambiguity challenges traditional Word Sense Disambiguation (WSD) methods, due to limited data. Consequently, the efficiency of translation, information retrieval, and question-answering systems is hindered by these limitations. This study investigates the use of Large Language Models (LLMs) to improve WSD using a novel approach combining a systematic prompt augmentation mechanism with a knowledge base (KB) consisting of different sense interpretations. The proposed method incorporates a human-in-loop approach for prompt augmentation where prompt is supported by Part-of-Speech (POS) tagging, synonyms of ambiguous words, aspect-based sense filtering and few-shot prompting to guide the LLM. By utilizing a few-shot Chain of Thought (COT) prompting-based approach, this work demonstrates a substantial improvement in performance. The evaluation was conducted using FEWS test data and sense tags. This research advances accurate word interpretation in social media and digital communication.

Sahan Hewage Wewelwala, T. G. D. K. Sumanathilaka

This research presents a hybrid emotion recognition system integrating advanced Deep Learning, Natural Language Processing (NLP), and Large Language Models (LLMs) to analyze audio and textual data for enhancing customer interactions in contact centers. By combining acoustic features with textual sentiment analysis, the system achieves nuanced emotion detection, addressing the limitations of traditional approaches in understanding complex emotional states. Leveraging LSTM and CNN models for audio analysis and DistilBERT for textual evaluation, the methodology accommodates linguistic and cultural variations while ensuring real-time processing. Rigorous testing on diverse datasets demonstrates the system's robustness and accuracy, highlighting its potential to transform customer service by enabling personalized, empathetic interactions and improving operational efficiency. This research establishes a foundation for more intelligent and human-centric digital communication, redefining customer service standards.

Nabeelah Faumi, Adeepa Gunathilake, Benura Wickramanayake et al.

With the advent of Web 2.0, the development in social technology coupled with global communication systematically brought positive and negative impacts to society. Copyright claims and Author identification are deemed crucial as there has been a considerable amount of increase in content violation owing to the lack of proper ethics in society. The Author's attribution in both English and Romanized Sinhala became a major requirement in the last few decades. As an area largely unexplored, particularly within the context of Romanized Sinhala, the research contributes significantly to the field of computational linguistics. The proposed author attribution system offers a unique approach, allowing for the comparison of only two sets of text: suspect author and anonymous text, a departure from traditional methodologies which often rely on larger corpora. This work focuses on using the numerical representation of various pairs of the same and different authors allowing for, the model to train on these representations as opposed to text, this allows for it to apply to a multitude of authors and contexts, given that the suspected author text, and the anonymous text are of reasonable quality. By expanding the scope of authorship attribution to encompass diverse linguistic contexts, the work contributes to fostering trust and accountability in digital communication, especially in Sri Lanka. This research presents a pioneering approach to author attribution in both English and Romanized Sinhala, addressing a critical need for content verification and intellectual property rights enforcement in the digital age.