Omij Mangukiya

Reham Omar, Omij Mangukiya, Panos Kalnis et al.

Conversational AI and Question-Answering systems (QASs) for knowledge graphs (KGs) are both emerging research areas: they empower users with natural language interfaces for extracting information easily and effectively. Conversational AI simulates conversations with humans; however, it is limited by the data captured in the training datasets. In contrast, QASs retrieve the most recent information from a KG by understanding and translating the natural language question into a formal query supported by the database engine. In this paper, we present a comprehensive study of the characteristics of the existing alternatives towards combining both worlds into novel KG chatbots. Our framework compares two representative conversational models, ChatGPT and Galactica, against KGQAN, the current state-of-the-art QAS. We conduct a thorough evaluation using four real KGs across various application domains to identify the current limitations of each category of systems. Based on our findings, we propose open research opportunities to empower QASs with chatbot capabilities for KGs. All benchmarks and all raw results are available1 for further analysis.

Reham Omar, Abdelghny Orogat, Ibrahim Abdelaziz et al.

Conversational Question Answering over Knowledge Graphs (KGs) combines the factual grounding of KG-based QA with the interactive nature of dialogue systems. KGs are widely used in enterprise and domain applications to provide structured, evolving, and reliable knowledge. Large language models (LLMs) enable natural and context-aware conversations, but lack direct access to private and dynamic KGs. Retrieval-augmented generation (RAG) systems can retrieve graph content but often serialize structure, struggle with multi-turn context, and require heavy indexing. Traditional KGQA systems preserve structure but typically support only single-turn QA, incur high latency, and struggle with coreference and context tracking. To address these limitations, we propose Chatty-KG, a modular multi-agent system for conversational QA over KGs. Chatty-KG combines RAG-style retrieval with structured execution by generating SPARQL queries through task-specialized LLM agents. These agents collaborate for contextual interpretation, dialogue tracking, entity and relation linking, and efficient query planning, enabling accurate and low-latency translation of natural questions into executable queries. Experiments on large and diverse KGs show that Chatty-KG significantly outperforms state-of-the-art baselines in both single-turn and multi-turn settings, achieving higher F1 and P@1 scores. Its modular design preserves dialogue coherence and supports evolving KGs without fine-tuning or pre-processing. Evaluations with commercial (e.g., GPT-4o, Gemini-2.0) and open-weight (e.g., Phi-4, Gemma 3) LLMs confirm broad compatibility and stable performance. Overall, Chatty-KG unifies conversational flexibility with structured KG grounding, offering a scalable and extensible approach for reliable multi-turn KGQA.

Reham Omar, Omij Mangukiya, Essam Mansour

Dialogue benchmarks are crucial in training and evaluating chatbots engaging in domain-specific conversations. Knowledge graphs (KGs) represent semantically rich and well-organized data spanning various domains, such as DBLP, DBpedia, and YAGO. Traditionally, dialogue benchmarks have been manually created from documents, neglecting the potential of KGs in automating this process. Some question-answering benchmarks are automatically generated using extensive preprocessing from KGs, but they do not support dialogue generation. This paper introduces Chatty-Gen, a novel multi-stage retrieval-augmented generation platform for automatically generating high-quality dialogue benchmarks tailored to a specific domain using a KG. Chatty-Gen decomposes the generation process into manageable stages and uses assertion rules for automatic validation between stages. Our approach enables control over intermediate results to prevent time-consuming restarts due to hallucinations. It also reduces reliance on costly and more powerful commercial LLMs. Chatty-Gen eliminates upfront processing of the entire KG using efficient query-based retrieval to find representative subgraphs based on the dialogue context. Our experiments with several real and large KGs demonstrate that Chatty-Gen significantly outperforms state-of-the-art systems and ensures consistent model and system performance across multiple LLMs of diverse capabilities, such as GPT-4o, Gemini 1.5, Llama 3, and Mistral.