Giuseppe Desolda

Giuseppe Desolda, Andrea Esposito, Florian Müller et al.

Manufacturing tools like 3D printers have become accessible to the wider society, making the promise of digital fabrication for everyone seemingly reachable. While the actual manufacturing process is largely automated today, users still require knowledge of complex design applications to produce ready-designed objects and adapt them to their needs or design new objects from scratch. To lower the barrier to the design and customization of personalized 3D models, we explored novice mental models in voice-based 3D modeling by conducting a high-fidelity Wizard of Oz study with 22 participants. We performed a thematic analysis of the collected data to understand how the mental model of novices translates into voice-based 3D modeling. We conclude with design implications for voice assistants. For example, they have to: deal with vague, incomplete and wrong commands; provide a set of straightforward commands to shape simple and composite objects; and offer different strategies to select 3D objects.

Andrea Esposito, Miriana Calvano, Antonio Curci et al.

In recent years, Artificial Intelligence has become more and more relevant in our society. Creating AI systems is almost always the prerogative of IT and AI experts. However, users may need to create intelligent solutions tailored to their specific needs. In this way, AI systems can be enhanced if new approaches are devised to allow non-technical users to be directly involved in the definition and personalization of AI technologies. End-User Development (EUD) can provide a solution to these problems, allowing people to create, customize, or adapt AI-based systems to their own needs. This paper presents a systematic literature review that aims to shed the light on the current landscape of EUD for AI systems, i.e., how users, even without skills in AI and/or programming, can customize the AI behavior to their needs. This study also discusses the current challenges of EUD for AI, the potential benefits, and the future implications of integrating EUD into the overall AI development process.

Eleonora Cappuccio, Andrea Esposito, Francesco Greco et al.

Artificial Intelligence (AI) is one of the major technological advancements of this century, bearing incredible potential for users through AI-powered applications and tools in numerous domains. Being often black-box (i.e., its decision-making process is unintelligible), developers typically resort to eXplainable Artificial Intelligence (XAI) techniques to interpret the behaviour of AI models to produce systems that are transparent, fair, reliable, and trustworthy. However, presenting explanations to the user is not trivial and is often left as a secondary aspect of the system's design process, leading to AI systems that are not useful to end-users. This paper presents a Systematic Literature Review on Explanation User Interfaces (XUIs) to gain a deeper understanding of the solutions and design guidelines employed in the academic literature to effectively present explanations to users. To improve the contribution and real-world impact of this survey, we also present a platform to support Human-cEnteRed developMent of Explainable user interfaceS (HERMES) and guide practitioners and scholars in the design and evaluation of XUIs.

Miriana Calvano, Antonio Curci, Giuseppe Desolda et al.

Artificial Intelligence (AI) spreads quickly as new technologies and services take over modern society. The need to regulate AI design, development, and use is strictly necessary to avoid unethical and potentially dangerous consequences to humans. The European Union (EU) has released a new legal framework, the AI Act, to regulate AI by undertaking a risk-based approach to safeguard humans during interaction. At the same time, researchers offer a new perspective on AI systems, commonly known as Human-Centred AI (HCAI), highlighting the need for a human-centred approach to their design. In this context, Symbiotic AI (a subtype of HCAI) promises to enhance human capabilities through a deeper and continuous collaboration between human intelligence and AI. This article presents the results of a Systematic Literature Review (SLR) that aims to identify principles that characterise the design and development of Symbiotic AI systems while considering humans as the core of the process. Through content analysis, four principles emerged from the review that must be applied to create Human-Centred AI systems that can establish a symbiotic relationship with humans. In addition, current trends and challenges were defined to indicate open questions that may guide future research for the development of SAI systems that comply with the AI Act.

Giuseppe Desolda, Francesco Greco, Francisco Guarnieri et al.

In this paper, we present the design and the evaluation of an authoring tool for End-User Development, which supports the definition of Trigger-Actions rules that combines events and states in the triggers. The possibility of using either states or events in triggers has already been discussed in the literature. However, it is recognized that the state/event distinction is difficult to manage for users. In this paper, we propose an authoring tool that provides explicit support for managing this distinction. We compare it with a state-of-the-art authoring tool that implements the classical event-event paradigm.