Shrikara Arun

Kannan Parthasarathy, Karthik Vaidhyanathan, Rudra Dhar et al.

Cloud Operations (CloudOps) is a rapidly growing field focused on the automated management and optimization of cloud infrastructure which is essential for organizations navigating increasingly complex cloud environments. MontyCloud Inc. is one of the major companies in the CloudOps domain that leverages autonomous bots to manage cloud compliance, security, and continuous operations. To make the platform more accessible and effective to the customers, we leveraged the use of GenAI. Developing a GenAI-based solution for autonomous CloudOps for the existing MontyCloud system presented us with various challenges such as i) diverse data sources; ii) orchestration of multiple processes; and iii) handling complex workflows to automate routine tasks. To this end, we developed MOYA, a multi-agent framework that leverages GenAI and balances autonomy with the necessary human control. This framework integrates various internal and external systems and is optimized for factors like task orchestration, security, and error mitigation while producing accurate, reliable, and relevant insights by utilizing Retrieval Augmented Generation (RAG). Evaluations of our multi-agent system with the help of practitioners as well as using automated checks demonstrate enhanced accuracy, responsiveness, and effectiveness over non-agentic approaches across complex workflows.

Shashwat Jaiswal, Shrikara Arun, Anjaly Parayil et al.

Low-Rank Adaptation (LoRA) has become the de facto method for parameter-efficient fine-tuning of large language models (LLMs), enabling rapid adaptation to diverse domains. In production, LoRA-based models are served at scale, creating multi-tenant environments with hundreds of adapters sharing a base model. However, state-of-the-art serving systems co-batch heterogeneous adapters without accounting for rank (size) variability, leading to severe performance skew, which ultimately requires adding more GPUs to satisfy service-level objectives (SLOs). Existing optimizations, focused on loading, caching, and kernel execution, ignore this heterogeneity, leaving GPU resources underutilized. We present LoRAServe, a workload-aware dynamic adapter placement and routing framework designed to tame rank diversity in LoRA serving. By dynamically rebalancing adapters across GPUs and leveraging GPU Direct RDMA for remote access, LoRAServe maximizes throughput and minimizes tail latency under real-world workload drift. Evaluations on production traces from Company X show that LoRAServe elicits up to 2$\times$ higher throughput, up to 9$\times$ lower TTFT, while using up to 50% fewer GPUs under SLO constraints compared to state-of-the-art systems.